Was very impressed with the friendliness and team approach to Heinrich's Sales, Fianance & Service…read more We all know buying or leasing a car is rarely a fun experience but will say the skill of all parties, especially Catherine, who is young and smart is very wise and skilled in this business. Maybe due to being owners daughter but maybe just because she's just a sharp young lady, which truly is the later. Anyway, I recommend the dealership and will bet you will too.

They never add points to our profile. And they don't care when you tell them the points don't show…read moreup. Their service department is soooo slow. Everything is at least an hour and a half wait. Even a simple inspection. Leon is pretty awesome and I hope he goes to a better dealership.

Buying a used car is never an easy task, but it's also where dealers make the most money and I…read moreunderstand that. We had a nice salesman named John. Very helpful. He told us the car we were buying was in a minor accident. No big deal. Looked at it, drove it and bought it. After a day, part of the front bumper popped out and I tried to put it back in, but I couldn't. I called the dealer and was told mechanically it's fine and so they won't help with repairing the bumper. Now, before they sold it, they fixed the bumper so it would sell! I know this because of the online pictures of the vehicle the dealer posted, before they did a quick fix to sell it. The pictures showed the damage and when we bought it, it was fixed. It was not fixed properly though, and the bumper popped out the day after we drove it home. I now have to take a car I just bought to a collision shop to get it fixed properly. Is this fair? Is this good customer service? I don't think so. Come on West Herr, take care of your customers so we can give you a better review.

Was sold a "certified" used jeep grand cherokee from transitown kia west seneca last year. They…read morealso sold me a 2500.00 extended warranty "that covers everything except certain electronics". Year later exhaust is leaking and was told both exhaust manifolds were cracked. I took Jeep to local dodge dealer (west herr dodge lockport) for the repair. They sent warranty company fraudulent photos of manifolds with missing bolts trying to pass them off as mine.The dealer and the warranty company are refusing to cover repair and want me to pay 2300.00 to fix it.

I bought a brand new 2026 Nissan Kicks here and ran into a few issues right away. Initially, the…read moredealership wasn't very helpful, which was frustrating - hence my earlier review. But after I posted about my experience, Kevin from Sales reached out, took my concerns seriously, and ended up fixing everything at no cost. I really appreciate that he went out of his way to make things right. It's not how things should have started, but Kevin's follow-through earned my trust back. Thanks again, Kevin!

Walk-in service for an oil change. Quoted over 2 hours, finished in 1 hour. Fast service and…read morestandard prices.

i would give alan rosen and nickle city - negative stars. i plan on suing him, not only that but i…read morehave taken my story the our news outlets, and social media. here is my legit story from this con man. do not i mean seriously do not go to this guy. im traumtized by the exsperience. on 05-10-24 i got dropped off there with a high exspectation to leave the lot with a car. he is so good at first he took great care of me. i gave him $390 down he lied to the lien place stating i gave him $1000. i had to make two other seperate $305 payment to alan to make up for the thousand down he said. i was beyound greatful. he even allowed me to use to the car to run back and fourth to my house twice while we worked out what i needed to be able to getter done while i was test driving the car back and fourth i noticed the brakes on the right and back seemed bad. he reassured me that it would be taken care of at inspection, before pick up. i neeeded more help when it came to insurance so we did not finch the deal that day. at 9:30 am saturday 05- 11- 2024 i showed up with the proof of insurance needed to get the car. but after another 3 hours my insurance was a mess. alan was so kind to help me out with the declartion deductable, i was finallly offf and away to work. i'm a deliery driver so my car like most is there souce of income. on mothers day in the we am like 8:30 when i was leaving for churh the back right tire locked. i called alan and he stated "take a hammmer to the drum back on it till the brakes realse and drive back words. this lead to smoke and burning out the tire and caused the neighborhhod to come check it out. i called again he stated to contuine doing that till it released. in the mean time a nys aouthoried car inspector who happen to be my neighbor came to the rescue. he was able to get to the root of the problem. it needed new brakes and drums. after asking for more help from alan where this call was less then friendly on bboth parts. he finally decided to get it towed okay. then when while we were waiting the mechnic said he could the job now $200. i found the two hunderd and as we were waiting for the cash app. alan showed up and stold my car back. allowed by police. after i came up with the money to fix something that legally he was responblie. i had a warrenty and a lemon law. i wanted and neeeded it to work that after non. not only out a car on mothers day but yet also a job. thanks again alan rosen you fake con artist i believed and trusted in you. such a ytpical man took mhim for his word

From the owner: We have been serving Lockport and the surrounding WNY areas with quality used vehicles for over 33…read moreYears.. We specialize in financing - subprime lending is available and all types of credit are welcome. We CAN get you approved when others cannot. We are a family owned and operated business, and when you are here you can expect to be treated like family too. Stop in today to see our great selection of vehicles.. Located on Transit Road in Lockport directly across from the Lockport Plaza. Trade-ins are accepted.

This was the first time that I had ever been to this new dealership. I must say that I was…read moreimpressed by the service that I received. My Subaru Outback's Infotainment screen began malfunctioning and was unresponsive. I called this dealership and was offered an immediate appointment. We brought the car in on a Saturday and it was repaired and returned to us the following Wednesday. I initially spoke with Cole on the telephone, and he was very helpful in getting my car right in. Once at the dealership, we were assigned Jonas Walker as our Service Advisor. We were given a loaner car to use while ours was being worked on. Jonas kept us informed of the status of the repairs, and we were pleased with how he handled our service. All in all, it was a good experience.

I bought my 2014 Subaru Forester from another dealer in the Western New York area and then I moved…read moreto California. I have since driven my car across the country five times. Most recently, I drove from Los Angeles to Buffalo and then Buffalo to Maine. On my way back to Buffalo from Maine, my dashboard lit up like a Christmas tree around Utica. I promptly pulled over, tried to let the car cool down, etc. I ended up driving back to Buffalo but knew I needed to get the car looked at and possibly repaired, ASAP especially because I was planning to drive back to Los Angeles the following day. After trying to take my car to the dealership I purchased it from, I ended up at West Herr Subaru in Lockport as it was suggested they may be able to get me back on the road faster. I called over to West Herr Subaru to see if this was indeed the case and spoke with Jonas Walker who would quickly become my Service Advisor and Subaru Superhero. Jonas couldn't promise me he could get my car diagnosed the same day (Monday) but was hopeful for the following day. Given the fact I was in such a pinch, I decided to drop my car off on Monday anyway and heard from Jonas later that afternoon (hallelujah). As suspected, my car was in serious need of repair and the parts probably wouldn't be in until Thursday - two days after I was scheduled to leave Buffalo - ah! Jonas did, however, inform me it could be a same day repair once the parts were in. Ok, I can work with this (driving like a madwoman loading). Around 9:30am on Thursday, I called West Herr Subaru and was told Jonas would be out for two-weeks and, truly, my stomach dropped - is he ok? Did he order the parts? What about my car? Rest assured, West Herr took great care of me and my now elderly Subaru. Another Service Advisor stepped in and informed me my car is ready for pick up! What?! OK, be right there! I was on the road by about 11:30am on Thursday and am very happy to report I am now back in Los Angeles and had a hassle free drive back. Thank you Jonas and West Herr Subaru for your timely and friendly customer service. MUCH APPRECIATED! Oh - can't forget the Josh Allen cut out I got when I picked up my car. I will be looking at that fondly ;)

They don't treat people fairly. Last week got a quote from service technician to do work schedule…read morethe appointment service tech put in fill today can't find file double the price service. Since I didn't get a copy they refused to do it can't find file pour dealership

This is an update on my review on 01/06/2025. Mike Smith…read morecontacted me a few days after my original review and put me in touch with the new body shop manager. This just so happened while a snowstorm hit Niagara & Erie County. There was a shakeup in the Bodyshop during this time and I still couldn't get my Buick into the shop. Three weeks later they got me in and gave me a 2025 loaner vehicle which was really nice vehicle, a Terrain Elevation. It didn't have all of the features as the Buick Envision but it would be a vehicle that I'd recommend to anyone considering it and would think about the Terrain if I needed another vehicle. Kyle in the Bodyshop did an excellent job getting my Buick looking brand new again. I am happy to know the Bodyshop is back to running with competent workers. Thank you to all who got this issue resolved. I will post before and after photos when the weather warms up some.

No need for me to reply, come up with a professional solution. Don't let silly incompetent kids…read moredetail new vehicles that people have saved up for their whole life. This was unneeded stress that me or anyone else doesn't need nor should we have too. A responsible intelligent experienced person should be handling 45,000.00 plus vehicles. I always recommended West Herr, now l have to hesitate ? Have to stop at Basil and see if they have their own experienced professional people detailing ? The cost, paperwork, detailing and the hoops you have to jump through nowadays is too much. I will probably never buy another vehicle ? I dread the thought of it.

Everyone is knowledgeable and efficient! I always wait and…read moreit's never for too long! I have purchased four vehicles over the years here and never any major problems.