Found a used vehicle that I was interested in. Tried to work out a purchase on it, but their sale…read moreprice was about $3000 too high, and they only offered the very bottom of trade-in value range for my current vehicle. Their negotiated budge was only 3%. They were nice, and I got my deposit back via check within a week, but when their commercial jingle says "Just great deals" they mean for them, not for you....

We had a very good experience purchasing a new Toyota RAV4 from Basil Toyota. I helped coordinate…read morethe purchase for my parents, and the process was straightforward and respectful of our time. Cole Murrell was great to work with. He was responsive, patient, and never pushy. He explained the pricing and paperwork clearly, followed through on what he said he would do, and made sure there were no surprise add-ons or pressure. That made the whole experience much less stressful. The trade-in process for an older vehicle was handled smoothly, and my parents felt comfortable and confident throughout. They plan to continue servicing the vehicle at Basil Toyota, which says a lot about the trust built during the purchase. I would definitely recommend Basil Toyota, and especially Cole Murrell, to anyone looking for a professional and transparent dealership.

The Auto Store in Lockport is a terrific family business! Stop in and see John for a great deal!read more

***GIVE A READ BEFORE PURCHASING A VEHICLE*** *** A college…read morestudent 14k in debt AFTER owning jeep for 5 months*** *** Refuse to help because of "Lemon Law". No Good Will*** A couple months ago, I approached Tom and informed him that I was in need of a vehicle, preferably a jeep or truck. I explained I was a college student, my car was just stolen and I needed something that was reliable and fits my needs! There was a Jeep that had everything I was looking for. I asked as many questions as I could about this vehicle. Tom informed me that this Jeep was excellent, everything was tested, reliable and that "We stand by our vehicles and if something goes wrong, we do what's right to take care of the customer". And that there was nothing to worry about on the mileage (114,000k) because it was in excellent condition. I purchased the Jeep happily and feeling confident. The engine light came on 2 days after purchasing and he said it was nothing to worry about. Long story short, it's been 5 months and the engine need to be replaced. Every mechanic and dealership I brought the jeep too said that there was no way the seller didn't know something was wrong. Upon inspection, things were rigged up within the engine. I'm now a college student in Nursing school who is in 14k debt on a vehicle that I can't even drive. Have no money to fix or replace this engine. I called him for help and he kept trying to throw me off and put the problem onto the mechanic. Tom also said he would not help pay anything. The most he said he could do is inspect my jeep and fix it, but would charge me the full amount and would be 3 months out! remind you, winter is coming in 2 weeks. They do not care about their customers. They dont know what good will is. Don't recommend to anyone.

My husband and I bought 2 cars off of them...both them had the tranny go out within the first 6…read moremonths. 1st car we paid them over an extra 2 grand to put a used transmission in...after the first year that car wouldn't even pass inspection without 4k worth of work. So we traded it in to them to get another car. then yet again 6 months in the transmission went on that one...they weren't willing to help cuz it was covered by Fords warranty....which is 3 to 4 months backed up on parts....they weren't willing to work with us due to in order to fix it we would have to pay an insane amount of money to rent a car while it was out of commission for 4 months on top of paying our payments to them. So we went and got another car from an actual dealership and told them to come get the car we were done with dealing with them and were surrendering it. They sent a tow truck out to get it, which is exactly what we told them to do. except for the part of the letter saying " we were surrendering due to our inability to continue making payments and if we wish to bring our account current we could stop this process".. we only owe yall last weeks payment and this weeks since it shit the bed last week..a whole $170...like plz we told yall to come get it cuz we got 2018 Subaru Impreza Sport with only 55k on it for 20k with a hell of a lot lower interest rate when we were paying 12k for a 2015 Ford Focus with 111k through yall that broke down with in first 6 months.....we could still make the payments but why would we continue to make them to a company that sells shitty broken down cars. Get the hell over yallselves. FYI...I work in the repossession field so I know how voly surrenders work....interest doesn't continue to accrue....u sell the car at auction and it takes off the balance of the loan...nice try with that one guys..... I would steer clear of this company at all costs. They buy lemon cars cheap and sell them for 3 times what they are worth and prey on ppl who have no other option...guess what guys we did have other options...and we chose them over ya'll.

Bought a vehicle from this business within three days had it back in the shop and it's been on…read moregoing problems since the day we bought it No matter how desperate you are for a vehicle do NOT go there unless you want to be ripped off!! Gave one star because I had to, to be able to post to warn others

Unfortunately they kept my $200 deposit after I changed my mind about a vehicle, despite their…read morecontract mentioning a get a refund. Here's my video review: https://youtu.be/ip4U8YkJhrg

Bradley's Auto Place carries a great selection of pre-owned vehicles. It is a family owned and…read moreoperated business. There website is updated daily with new inventory, as a mater a fact we went on Saturday in the snow storm and put a deposit on a GMC Jimmy and by the time we got home the Jimmy was already off their inventory list. I have to say they offer exceptional customer service. Extended Warranty Program was included in the purchase price of my 2001 Jimmy with emergency road service plan. I did not have to use it but they offer a credit approved program for good, bad, and no credit. I would recommend if you are in the market for a used auto check out Bradley, I am so glad I did.

Was very impressed with the friendliness and team approach to Heinrich's Sales, Fianance & Service…read more We all know buying or leasing a car is rarely a fun experience but will say the skill of all parties, especially Catherine, who is young and smart is very wise and skilled in this business. Maybe due to being owners daughter but maybe just because she's just a sharp young lady, which truly is the later. Anyway, I recommend the dealership and will bet you will too.

They never add points to our profile. And they don't care when you tell them the points don't show…read moreup. Their service department is soooo slow. Everything is at least an hour and a half wait. Even a simple inspection. Leon is pretty awesome and I hope he goes to a better dealership.

Just bought a new car from there today ! Everyone was super…read morenice and helpful ! They really made this process great and I'm thankful I went there !!

Great experience from start to finish! Worked with Ken, Dan…read moreand Stephen who were all patient, down to earth and helpful. Would highly recommend all of them! Picked out a vehicle and drove it home the next day.

This was the first time that I had ever been to this new dealership. I must say that I was…read moreimpressed by the service that I received. My Subaru Outback's Infotainment screen began malfunctioning and was unresponsive. I called this dealership and was offered an immediate appointment. We brought the car in on a Saturday and it was repaired and returned to us the following Wednesday. I initially spoke with Cole on the telephone, and he was very helpful in getting my car right in. Once at the dealership, we were assigned Jonas Walker as our Service Advisor. We were given a loaner car to use while ours was being worked on. Jonas kept us informed of the status of the repairs, and we were pleased with how he handled our service. All in all, it was a good experience.

I bought my 2014 Subaru Forester from another dealer in the Western New York area and then I moved…read moreto California. I have since driven my car across the country five times. Most recently, I drove from Los Angeles to Buffalo and then Buffalo to Maine. On my way back to Buffalo from Maine, my dashboard lit up like a Christmas tree around Utica. I promptly pulled over, tried to let the car cool down, etc. I ended up driving back to Buffalo but knew I needed to get the car looked at and possibly repaired, ASAP especially because I was planning to drive back to Los Angeles the following day. After trying to take my car to the dealership I purchased it from, I ended up at West Herr Subaru in Lockport as it was suggested they may be able to get me back on the road faster. I called over to West Herr Subaru to see if this was indeed the case and spoke with Jonas Walker who would quickly become my Service Advisor and Subaru Superhero. Jonas couldn't promise me he could get my car diagnosed the same day (Monday) but was hopeful for the following day. Given the fact I was in such a pinch, I decided to drop my car off on Monday anyway and heard from Jonas later that afternoon (hallelujah). As suspected, my car was in serious need of repair and the parts probably wouldn't be in until Thursday - two days after I was scheduled to leave Buffalo - ah! Jonas did, however, inform me it could be a same day repair once the parts were in. Ok, I can work with this (driving like a madwoman loading). Around 9:30am on Thursday, I called West Herr Subaru and was told Jonas would be out for two-weeks and, truly, my stomach dropped - is he ok? Did he order the parts? What about my car? Rest assured, West Herr took great care of me and my now elderly Subaru. Another Service Advisor stepped in and informed me my car is ready for pick up! What?! OK, be right there! I was on the road by about 11:30am on Thursday and am very happy to report I am now back in Los Angeles and had a hassle free drive back. Thank you Jonas and West Herr Subaru for your timely and friendly customer service. MUCH APPRECIATED! Oh - can't forget the Josh Allen cut out I got when I picked up my car. I will be looking at that fondly ;)