Care started declining. Little to No Contact with a real Doctor, Nurse Practitioners only acting as Doctors. I was having drug inter-actions, no help. I think no real Doctor ever talked to me directly, just a lot who called themselves doctors. Which in other States is a Big no no. Released with no paper work, NO medications. Warned to make contact with Center to set Home Rehab, no call back at all, to this point. Released 1 week ago. I was released way to early, this sucks. I have many many times called them, left messages, no go. I was promised another Rehab more intense rehab Hospital, but I was told the "Doctor" talked to my Insurance and released 2 days early other place no longer an option. I can't even get food and prepare it then eat properly. After 3 calls, 2 messages so today still no call back from Center or Rehab Nurse. read more

If I could leave a 0 star review I would. Please don't leave your loved ones here. Horrible workers. No care. No empathy. Do not be fooled by nice facility or the recruiter. Simply horrible. read more

Rating: On a scale of 0 to 10, give this facility a 0! The one star rating is solely for the physical structure, which is relatively new and well thought out. This "SNF" looks good on paper, the brochure describes a near-idyllic place to recover. But the reality is the polar opposite of what is described -- as is what was told to us while still at the hospital. We were told my husband's medical needs would be addressed while being helped to get stronger so he could live at home with some independence. Instead, he was given a wheelchair and became dependent on it during his 4-week stay. ISSUES: 1) Staffing: Much of the staff seemed to be displeased with the working conditions. Many couldn't wait to quit and move on to better jobs. A large number of the LVN's were "agency" employees. They were unfamiliar with where things were kept, what protocols to follow (like for COVID testing) etc. Consequently, the camaraderie which usually exists among coworkers was missing. On several occasions evening medications were not dispensed until after midnight (12:23 AM!). There seemed to be a lack of continuity of care. 2) Administration: It took ten (10!) days to make an assessment and discuss with us what the treatment plan and course of action would be. The physician assigned to my husband came very early in the morning, when most people are still asleep. Prior to my making the effort to be there at 6AM in order to meet with the doctor and address concerns, my husband has no memory of ever meeting the man. Competence? He ordered the catheter be removed. Two days later the patient was transported by ambulance to the hospital's ED. The result: a second catheter was inserted and the ER doc stated the first one "should not have been removed." Competence?? During the third week of his stay, we determined that my husband's needs were not being adequately addressed. We initiated a request to discharge him. During the process of doing this, he suddenly developed symptoms indicating a new health problem, subsequently causing a delay in the discharge procedure. For three days he asked to have the symptoms addressed. Finally, the doctor ordered tests for the flu, COVID, and strep throat. A call from the center's nurse indicated the tests for the first two were negative. When asked about the strep test, she told me it wasn't done because she didn't know where is was kept. In the meantime, my husband continued to feel worse. Another call from the nurse to ask me if I thought he should go to the hospital. (This was after I had had a conversation with him and we concluded he needed to see someone about feeling so ill.) Bottom line: Another ambulance ride to the hospital. He had a serious UTI and (no lie!) he tested positive for COVID!! ER doc, "They [at the center] didn't do the test properly." He returned to the facility, quarantined -- everybody had to wear protective gear. I picked up his meds for the UTI and COVID at a local pharmacy (because their system would not have them available for at least a day). Their medications were not ordered until they ran another COVID test! (As if they needed proof the ED people were correct?) Turns out that several patients at the SNF had tested positive for COVID in the previous week. Yet no one deemed it necessary to inform the patients or their families or advise them to take precautions! I ended up testing positive four days later. After six-and-a-half weeks at the Center at Zaragoza, my husband came home -- probably in worse shape than when he entered the facility. Please note: My husband is not the best patient. But not hiring enough staff to tend to patients who need assistance in the bathroom and don't want to wait until 3AM to be helped with taking a shower, scheduling a staff training session that leaves the nurses' station without a single employee for several hours and leaving many call lights flashing in the halls, allowing someone to take the key to the medication cart so the next shift cannot access the med's needed for patients, hiring staff that cannot perform the most rudimentary nursing tasks, and allowing/requiring nurses to spend the majority of their time at a computer (often entering incorrect/inaccurate patient data) rather than actually taking care of people -- is all, somehow, unacceptable. There were some kind, caring, competent people working there. I felt sorry for them having to work in that place. I am surprised the facility has managed to stay in business -- and a business is exactly what it is -- they, the corporate self-designated VIP's, are in the business of making money -- the bottom line! read more

The staff had not show improvement. My sister and I have been working hard to move my mom out of here. It's an insurance process. The staff have been COLD, acting like my mom is just a number not a person. A couple of the CNA come in a bad mood and can't show ANY empathy to the patient. The pee dispensary was full and NOT anyone came in the check on my mom at all last night. This is NOT acceptable in any center! They lie about words that me nor my sister have said! Falsifying, documentation on falsifying words that was never said by any of us! Worst place to bring in a family member. my sister and I are on duty 24 hrs till we can move her or just take her home. No point of being here. A meeting was supposed to happen Upper Management cancel it. No need to hear our concerns!!! read more

The Center at Zaragoza - Rehabilitation Center Near Me - El Paso, Texas

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They took great care of my dad. Physical therapist are amazing, above average meals, and staff is so friendly. read more

The Center at Zaragoza - Front desk - Rehabilitation Center Near Me - El Paso, Texas

hold cow! like a luxury hotel. Great nurses and doctors! the food is pretty good and I met with the director who seemed like she really cared!! read more

This place is horrible! The "clinical liaison" Alfred Solis acted like a used car salesman pressuring me to sign all the paperwork in order to move my dad from the hospital here. Once my dad got here, he was neglected and seeing people just left in wheelchairs throughout the building is so sad. These people could care less since it's not their family. read more