BONE DEATH, JOB LOSS & DISABILITY - My Experience with Dr. Richard Cain…read more I wish I could give zero stars. My experience with Dr. Richard Cain at BayCare Orthopedic Institute has left me permanently disabled and struggling to take care of my family. I first saw him in March 2025 with an MRI showing a subchondral insufficiency fracture in my left knee. He put me on 6 weeks of non-weight bearing, then told me to walk again with an offloader brace that didn't help at all. Despite my severe pain and repeated requests for updated imaging, he refused and instead pushed ahead with surgery. On May 5, 2025, he performed a subchondroplasty using an MRI that was already nearly 3 months old. After surgery, my pain only got worse. At follow-up visits in May and July, I begged him for help and asked again for another MRI. He brushed me off, saying, "Sometimes you'll still have pain after surgery," and offered no pain management. By July, I was in so much pain that I booked an emergency appointment. Only then did he finally order an MRI -- and even admitted he had never reviewed a post-op subchondroplasty MRI before. That MRI (July 24, 2025) showed the fracture had grown larger and now there was bone necrosis (bone death). At my August 1 visit, he promised to call me personally after consulting a colleague but never did. I had to chase him down through the patient portal just to get a referral a week later. Because of Dr. Cain's negligence, I've been wheelchair-bound for months, unable to properly care for my 3-year-old toddler, and at serious risk of losing my job as I've exhausted FMLA benefits, and my job has let me know they will let me go if I need more time off for additional surgeries and recovery. My condition has progressed to bone death, and I feel completely abandoned as his patient. I went to Dr. Cain expecting for my condition to improve, and instead, it drastically declined. I strongly believe Dr. Cain should not be allowed to operate on anyone else, and I definitely cannot recommend him for any and all orthopedic needs, especially with anything to do with knee issues. I write this as I sit from my wheelchair, and I used to be a very active person. Do what you will this review, but please reconsider and stay away from this orthopedic practice, especially Dr. Cain.

I love that this is a smaller office. I hardly ever have to wait when I come in and generally there…read moreis only one other person. The staff is all extremely nice and helpful. Waiting for Dr. Cooper doesn't take long either. I get really impatient with the offices that have appointments but then you wait around for a hour to just get to a room. Not here. Each visit is quick, to the point and informational but he also makes sure I understand everything before leaving.

I just got back from Costa Rica, a Hike/Birding trip that I NEVER would have been able to go on if…read morenot for Florida Orthopedic Surgeon and REHAB !!! My leg injury was severe, and with the PT Rehab I did not slow down the group, I was able to climb mountains and descend stairs ad nauseam I Am Grateful For Your Help. Margaret Haitmanek

Hello, today I waited for over 2 hours to see the Doctor for less than 5 minutes. This is a…read moreterrible run office. I felt really bad for all the orthopedic patients who had injuries and ailments causing them extreme discomfort waiting so long.

I am starting this review by saying that I am a physician in hospice and palliative medicine with…read moreover 11 years in urgent care, emergency medicine. I sent my spouse to see him for her debilitating left knee pain and the complaints I received from her was absolutely jaw dropping and ridiculous . I went into medicine for the passion... the passion to help people, not for the money. This dr Baker is the absolute opposite of a caring physician . Let's mention that my spouse has trauma experience and level one trauma er experience. She was seen by him for approximately 2 minutes and did a terrible physical exam of her knee, she even stated my knee exams were more thorough as well as her chiropractor .. Never even read her pmh, review of systems, absolutely nothing !!! He scrolled through her mri for approximately 5 seconds ... and not even vitals were taken of the patient !!!!! He said he would prescribe a topical cream !!! Didn't explain a thing and blew her off !!! There is a REASON WHY WE SENT HER TO AN ORTHO!! A specialist ... he's a heartless excuse for a physician... egotistical md .. the typical... we will seek second opinion since she truly can't hyperextend the knee and I suspect possible partial tear of acl and couldn't even see the posterior meniscus. Please please I beg every single patient that's reading this !!!!! GO SOMEWHERE ELSE than Florida orthopedic institute and further more avoid this so called MD!!!! Dr Baker remember that ... dr Baker AVOID AVOID AVOID AND NOT TO MENTION GOT PRESCRIBED INDOMETHACIN WITHOUT EVEN READING HER PMH OR DRUG ALLERGIES ... absolute nightmare of a doctor Avoid avoid avoid. It's embarrassing and he should be embarrassed to know that a chiropractor did ten times better job of examining her knee than he did ... again a doctor that shows no compassion or empathy is not a doctor that should be prescribing medicines or laying their hands on a patient.. what's bad for him and little does he know that I'm a physician and my spouse has over 18 years of medical experience ... tish tish... he'll here from us shortly

have been active all of my life. That's why I have a knee injury. I have had (2) ACL surgeries and…read moreof course, as I grow older, the arthritis and bone spurs are causing issues. I want to remain active (only 46 years young) and am seeking the best way to do this. Dr. Baker has suggested a plan for the long term so that I can stay active and be conservative at the same time. He offers solutions as if he is the patient (money, time and health conscious), not as if he is the Doctor looking for the next surgery experience. Both of my grandmothers lived to be well into their 90's. With Dr. Baker's help, I will too and be acting like I'm in my 70's! Of course with an amazing doctor comes and amazing staff! Nina, Rhonda, Ashley, Amy, Keisha, Josie and Alishia are professional and fun, making each visit almost like a "Field Trip". Thanks for your care and professionalism. I look forward to our journey together!

I was involved in a car accident in December and was referred for PT with FL Orthopedic, and I am…read moreglad I was. The staff have been nothing short of courteous and friendly from the initial contact of setting up my appointment to my first encounter at Telecom office for a consultation with Dr. Gasser. Dr. Gasser was kind and pleasant in discussing the personalized solution for my care plan. The network of physicians and convenient locations are accessible throughout Hillsborough and surrounding counties. I feel assured that I'm in good hands upon learning that they are trusted orthopedic providers to Saint Leo University, University of Tampa, USF, and the Tampa Bay Rowdies. Let my healing journey begin!!

Everyone from the MAs to the PAs, NPs and physicians are all super friendly and helpfulread more

With my doctor's recommendation I chose McKee Therapy. I am very satisfied with the quality of…read morecare I received. The physical therapy I received from Conner and Meghan was top notch. I feel stronger and my posture has improved. I hope to get another order for PT from my doctor in a few days.

I cannot say enough good things about McKee Therapy. But let me start at the front desk with…read moreShelby! She always greets me with a smile and sweet words of encouragement. She answers all of my questions, makes sure my appointments are scheduled in advance, has extensive knowledge about my insurance, and makes sure I am comfortable before and after my appointment. Even if I don't arrive with a smile, I always leave with one. And if Shelby is this awesome, imagine how wonderful the therapists are that treat your aches and pains. I always feel like I am getting the best care by Conor, Emily, and Chaz who truly care about my comfort and rehabilitation. Beware of doctors who try and set you up with their own PT's. Remember you do have a choice, and I encourage you to choose McKee!

So disappointing…read more Moved to FL and found myself dealing with an old shoulder issue. I was in sooo much pain. Went in person on a Monday and asked about next available appointment. The woman at the desk truly seemed to take pleasure in saying it would be months before I could be seen. Honestly, I've never thought that about any medical office but she was sneering and laughing. I told her I'd been in 10/10 psin since Friday night. I'm not a drug seeker ( or I would have gone to an ER). I wanted a consult and possibly a guided steroid shot to stop the pain. Major mean girl vibes. How about offering to have a doctor call me? A nurse? I told her I had no ortho in FL and this issue had been dormant for years. Edited for typos

went to Dr. Lao several times for physical therapy, but each visit felt more like a quick…read morechiropractic adjustment than real therapy. He usually spent only a few minutes with me, which I found disappointing for the cost. At my last visit, I arrived before another patient, but he chose to see her first. When it was finally my turn, he spent less than five minutes -- just a quick neck adjustment -- and then left. I was left lying there for about 30 minutes without him checking on me, until I finally got up and left on my own after being in his office for exact an hour. On top of that, when I felt I didn't receive proper treatment, I called and asked for either a reimbursement or another therapy session at no charge since he hadn't done his job. I made sure the receptionist understood that I wasn't going to pay, and she said, "Okay, hold on, let me check with him." When she came back, she told me I could come on a specific date. After driving 35 minutes to the office, she then told me I had to pay $95. I reminded her this was supposed to be a follow-up for the treatment I never received, but she insisted she had never confirmed I wouldn't be charged. Such a disappointing and unprofessional experience -- both with Dr. Lao and his receptionist. For the high prices they charge and the lack of care provided, I cannot recommend this practice to anyone.

This Doctor has no bedside manners. His ego shows. He is very rude, doesn't let you express your…read moreconcerns before he is cutting you off. His staff could improve their attitudes as well. However, I had my first knee replacement with Dr. Raterman in 2020, on my left knee. I had no issues, so when he told me back then, that my right knee which rarely bothered me, was worst than my left which was the one in excruciating pain, I decide to go with the one I had most pain with. Then in 2023, I chose him again, and suffer through his personality, thinking the results would be similar to my first surgery since it was same doctor. But this surgery he did it with the assistant of a robot. To improve my recovery I went just like in the first surgery to a rehab center, spent two weeks doing physical therapy and then did outpatient physical therapy as well. I kept complaining to physical therapy, and to doctor Raterman, and his very caring nurse practitioner Dr. Wicker, that something felt different and not in a good way. I was in pain, I couldn't sleep if I laid on my right side. I finished physical therapy and it's documented of my complaint. I went home and continued my exercises for months, but the pain just wouldn't go away. Because of Raterman's attitude I started seen is nurse practitioner which sent me 2 or 3 different times to get MRIs done, the mechanical equipment would come out fine. It showed swelling even a year and half later, even two years later. They gave me different medications and nothing helped. I started loosing strength in my knee, I couldn't even lead with that leg to go up a small flight of stairs. If I was getting off the side walk I had to make sure I did it in a way I didn't bend that knee because I would be in tears. I started developing like lumps under my skin, like cyst. So, I decided in April of 2025 to put up with Raterman again and go talk to him, since he did the surgery. Like always is demeanor is so bad. When I started to inform him of what I was feeling, immediately, he cut me off, and said to me and I qoute" So I guess you think I have some miracle WD-40 to spray it and fix your knee" he said this with a straight face. I told him it was not that; but it makes no sense, two years later I am worse than I was before surgery. I've complained for two years in horrible pain. His answer was, unless you think it's that bad that it's worth me going in and destroying all that I did. He took it personally, it was about what he did and not about my pain. Like I said before the MRIs, shows swelling all the time. The mechanical part is fine, but something got hurt in there and I am paying the price. Raterman just gave me a referral for physical therapy again. He said there is nothing he can do, in a way so cold and uncaring. It shows he doesn't care, and I am still in pain and looking for a second opinion. I have called my insurance and informed them as well, they will be investigating. I know something is wrong, I feel it everyday. If you need a surgery, please don't go here, safe yourself the grief. Raterman, only cares about his ego. Good luck.

I had a hip resurfacing 2.5 years ago. I was left with extensive nerve damage and now qualify as…read morehandicapped. I have spent hundreds of hours and thousands of dollars in rehabilitation. The practice made multiple mistakes from scheduling surgery to writing a correct prescription for pain killers. It took 12 calls over 3 weeks to get enough pain killers to deal with the nerve damage. Wait times were often over an hour to see Dr. Raterman. He never once called to express any concern for the damage he caused. The practice is working over capacity and Dr Raterman has too much ego to take responsibility. I can't run (or do lots of things) anymore, but you should run if you're thinking if going here!