My father was in hospice care with Sutter Health his assigned nurse Shirley and Home Health Aide…read moreLupita was amazing! All of the nurses, chaplain, and social worker who assisted were kind, patient, and helped me to prepare for what to expect. Losing my father was difficult, but knowing he transitioned with dignity put my heart at ease. Thank you for individual partook in his care. May God bless you double!

Wound care nurse Toni, made false notes in my file saying I was an addict! I have a large open…read morewound on my forearm and due to severe pain I was prescribed Norco, never in my life have I been an opiate addict! Unbelievable. She should lose her license.

We had a very negative experience at Carlton with my father, who had dementia. There was not…read moreenough supervision and his health significantly diminished once he arrived, ultimately leading to his death after just 4 months. Carlton's solutions to my father's limited mobility and need for some assistance in eating was to overmedicate him so that he was unable to eat. He lost 27 pounds in 2 months which landed him in the hospital. Carlton could not explain how this happened or how they "missed" the weight loss. He never recovered and died a week later. Carlton made many promises to our family, none of which were kept. Carlton is incapable of providing adequate memory care to its residents.

We moved my mom into Carlton Downtown six months ago and it has been a wonderful relief. She did…read morenot initially want to move but the staff were super supportive and mom has acclimated amazingly well. She likes the routine, eating with others and there is often someone popping into her room to check on her or invite her to meals. The staff are super friendly and get to know each resident by name. They have fun activities and something for everyone. It feels like a family with genuine care. I'm grateful mom has so much more social interaction than living alone in her too quiet house. They also recently updated the decor in the dining and activities rooms and they are beautiful and modern.

My 97 year old Mother spent the last 3 weeks here recovering from severe hydration which caused her…read morefall. She was here 2 years ago. We were happy with the care she received, that's why we brought her back again. First of all, it's a very clean facility, small and personal, but most of all great staff. The nurses my Mom had were professional & helpful. The CNA's were amazing. The ones I will mention were the very best. Mario, Smile, Rain, and one special CNA on swing shift named Michelle. Jessica on the weekends was also an excellent help with my Mom, Nursing director Teri was extremely helpful, always available to help. Vanessa social worker was also fantastic at assisting with so much. The physical therapists & occupational therapists were also great. I hope my Mom never has to go back, but if she ever did, Legacy would surely be our number 1 pick. Much love & thanks to the staff. We are forever grateful for their kind & wonderful care of our Mother. Thank you so much!

I was sent to Legacy for nursing and physical therapy services, following Spinal Surgery. This…read morefacility was clean. The frontline staff was professional, kind, and engaging. However, I experienced a lack of preparation, an absence of communication, and a failure to reorder necessary medications --on multiple occasions. These negative aspects of my time at the Legacy stemmed from the Administration's systemic failure. Administration provided no orientation or introduction to the facility. Thus, I had no knowledge of visiting hours, food menus, or any patient rules. I did not even know there was an onsite Social Worker until the last week of my 5 week stay. I had to track her down to find out if administration had a discharge plan for me. I was initially provided a wheel chair with no foot rests and a bed with no arm rests. This was at a time when I was non ambulatory. Eventually, these medical items were provided. Still., when the facility ran out of my two heart medications (needed 2x a day) I wasn't told til the time I was to receive them that they ran out and had not yet reordered. It took 24 hours to get these medicines. All in all, my review of the Legacy is mixed.. I think if the Administrators strengthened themselves into a team that promoted clarity and transparency to their patients/clients this would be a very good facility. Patricia McGuire Lopas

UPDATE: Do not be fooled by this generic public response. I have already reached out to management…read moremultiple times regarding these serious safety issues. I have emailed and spoken directly with Sara, Leslie, and another administrator, and absolutely nothing was resolved. This public reply from Lily is purely to save face for the business. If you truly took these concerns seriously, your leadership team would have addressed them when I brought them to you directly, rather than leaving a vulnerable stroke patient without basic assistance.

My experience with Walnut Creek Skilled Nursing & Rehabilitation Center involved a billing dispute…read morethat took more than three years to resolve. The facility billed my 101-year-old uncle $1,425, claiming he had remained two days beyond his Medicare-covered stay. However, a Kaiser-affiliated physician had extended his stay for an additional two days of observation after he returned from the Kaiser Walnut Creek Emergency Department. What should have been a simple correction became a lengthy ordeal. Despite numerous phone calls, emails, letters, and other communications with both Kaiser and the facility, neither organization initially acknowledged that the physician had authorized the extension. The matter remained unresolved for more than three years, including an extensive complaint process with the California Department of Public Health. Although the Department initially did not substantiate my complaint, it later reversed course and ultimately confirmed that my complaint was substantiated. Sadly, my uncle passed away in May 2024 at the age of 103 before the matter was fully resolved. More than three years after the disputed charges were incurred, Kaiser finally paid the $1,425 bill. While I received verbal apologies from Kaiser, I never received any acknowledgment or apology from the facility. In my view, no family should have to spend years correcting what should have been a straightforward billing error involving an elderly patient

I chose Rossmoor Post Acute after visiting and comparing it with another post-acute facility in…read moreWalnut Creek. The deciding factor was simple but important: Rossmoor felt like a true medical care facility, while the other location felt more like a modern senior or retirement center. Given my father's condition, he needed real medical care--not just a nice environment--and Rossmoor clearly fit that need. From the very beginning, the level of service exceeded my expectations. Steve Stock, the General Manager, was outstanding. He gave me his mobile number and told me to text him anytime if something came up. That alone speaks volumes. I did my best not to reach out unless it was truly necessary, but whenever I did, he addressed every issue promptly and thoroughly. Not a single request was missed. I honestly don't know how he stays so organized, but he does--and it shows. One thing that really mattered to us was consistency with medications, and Rossmoor delivered. All medications were always administered correctly and on time, without exception. That level of reliability brought a lot of peace of mind. The food was also decent--better than expected for a medical facility--and whenever there was an opportunity to make things a little better or more comfortable, the staff consistently went the extra mile. The staff across the board were excellent. Every single person we interacted with was professional, kind, and clearly well trained. Special thanks to nurses Nadia, Carly, Roxanne, Marielle, and Gia--each one was outstanding and made a difficult time much easier for our family. The PT and OT staff were also fantastic--thank you Erica for your patience and care. Thanks to the laundry staff and the front desk team as well; their work doesn't go unnoticed. Bottom line: I highly recommend Rossmoor Post Acute to anyone who needs true post-acute medical care. Our experience there gave us peace of mind during a very stressful time, and for that I'm extremely grateful.

Dangerous Neglect and Dismissive Staff…read more My mother was admitted to Rossmoor Post Acute for PT and OT following hip replacement surgery. What should have been a safe recovery environment turned into a distressing and potentially dangerous situation within hours of admission. Less than two hours after we left for the evening, my mother called in desperation asking us to return. She had been pressing the call button repeatedly for over 40 minutes and called out to multiple staff members who walked past her room. She needed help getting to the restroom, a basic need that became urgent. Every request was ignored. By the time someone finally responded, she had been waiting nearly an hour. For a patient recovering from hip surgery, this delay could have resulted in a serious fall or UTI. When my mother requested to speak with the night supervisor about ensuring proper care, Head Nurse Itza F. came to address the situation. Instead of acknowledging the failure in response time, she blamed my mother, claiming she "hadn't hit the button correctly" and reminding us there were other patients. We tested the call button, and it was working perfectly and my mother had the hand strength to use it properly. What made this encounter even more troubling was Itza's behavior. When she arrived, she initially spoke with my mother, but as soon as I entered the room, she stopped addressing my mother and directed her responses to me instead, despite my mother being the one speaking to her. My mother was fully alert, competent, and clearly advocating for herself. When I redirected Itza to speak directly to the patient, she became dismissive and aggressive, clicking her nails and waving her hands at my mother and me in a condescending manner. She took zero responsibility and made it clear she would not be accountable for my mother's well-being. This is not just poor customer service; this is a failure of basic patient care and dignity. A post-surgical patient should never wait an hour for bathroom assistance. Staff should never ignore calls for help. And a medical professional should never gaslight a patient or treat them with such disrespect. I was extremely uncomfortable leaving my mother at Rossmoor Post Acute after this experience, and we took the initiative to ensure her safety and care by transferring her out of the facility. If this is the standard of care in the first two hours, I fear for patients who don't have people able to advocate for them. Rossmoor Post Acute needs serious management intervention and staff retraining. Patients deserve better than this.

Alhambra Post Acute is entering an exciting new chapter! With the new Administrator, RJ, leading…read morethe way, the facility is truly in great hands. RJ is incredibly hands-on, approachable, and genuinely cares about both the residents and the staff. His leadership style is proactive and present -- you can see him involved, listening, and making meaningful improvements. Paired with a compassionate and dedicated Director of Nursing, Hannah, this leadership team is a powerful combination. Hannah consistently advocates for quality care, accountability, and a culture of compassion. Together, RJ and Hannah are building a strong, supportive environment focused on excellence and resident-centered care. The teamwork, positive energy, and commitment to doing things the right way are very promising. The future at Alhambra Post Acute looks bright, and this leadership team is clearly destined to create great things for residents, families, and staff alike. Highly recommend keeping an eye on this facility -- great things are happening here!

The facility is clean. The staff are amazing. You can see the effort of the staff in providing…read morequality care to their patients.

thanks for your reply- however, the care at aegis was poor enough for me to win a custody case…read morereleasing him from your care. it may well be that independent living there is satisfactory, but the truth is that many people testified to the judge that the care was not appropriate for his level of dementia. your facility is beautiful, but the management did nothing to help. https://youtu.be/rlNMz7NKzKM

My Mother lives at Aegis, in the memory care section. There are some caregivers who look after her…read morereally well. In a general way the facility is nice - clean and welcoming. They just had a big renovation in the community areas of the memory care sections and it looks freshened up. (Except for the old furniture). Most of the caregivers are good - they have a lot of work to do for a lot of people and not very much staffing. They seem to really care about the old folks who live there. I am updating my review from last winter to reflect current conditions at Aegis. The staff has had a major change with a new nursing director. A Marquita Kennedy has come aboard, and none are too happy about it. She has not been there terribly long, and already residents and us family are grumbling and good staff members are fixing to leave because of her. One bad egg may spoil a good thing here, and quick, too. The activities have slacked off some, less and less it seems. My Mother has been more sedentary with less to do. The food is still the same, not too good. The place is kept up fairly well. The staff turnover seems about the same as anywhere else, but is about to go through the roof with Ms. Kennedy at the reigns.

Choosing a memory care home is never easy, and after visiting several places, I felt that Concord…read moreRoyale was the right choice. I was looking for something smaller, more personal, and as close to a home-like environment as possible. What stood out to me right away was the ratio of caregivers to residents; 3 caregivers for about 12 residents, which creates a level of attention and care that is hard to find. From the moment we walked in, the atmosphere felt warm and welcoming. Connie, the executive director, is attentive, kind, and truly cares. We immediately felt comfortable there. I visited frequently, about five times a week, at different times of day, and consistently experienced the same level of care. The staff was attentive, supportive, and genuinely present. I always felt at ease knowing he was in good hands. The food was also very good, which mattered a lot, as he really enjoyed his meals. I would especially like to recognize Miguel from the memory care unit. His care and presence are truly exceptional. He has a natural gift for what he does: compassionate, professional, and deeply attentive. He truly stands out because he genuinely cares, and you can feel that in the way he shows up every day. I always felt I could rely on him completely, and his support made a meaningful difference. I'm truly grateful for the care and environment provided here.

Not sure why Connie emailed Grace to tell her to look at my review and Grace text me telling me…read morewhile you were on the phone with her. I actually left a good review for your place and was just saying what we have been dealing with. You told her i shouldn't have put what she has etc but this is not some hippa violation this is saying what we went through as a family with her. So I'm not sure what you were trying to do with emailing So far this place seems nice and the staff there seem nice too! My ex partners mother moved into the memory care unit here and was told they got her to shower! Which is amazing because she would get physical and argue with her daughter and I to not shower. She has a room by herself right now and they have her get up in the AM to sit in the living room with is great so she's around everyone and not isolated in the room. She never wanted to do anything we would try to get her to come out but she just wanted to sleep all day. So far she's played bingo, they got her to shower and change her clothes. She would get mad at us for having her change but I'm glad they got her to. She would pretend with us when she didn't want to do anything that she can't walk or she's weak but she's really strong she's climbed over a metal baby gate, pounded on windows and has left the house, police involved so it became harder for everyone to take care of her because she was always trying to leave the house and she has dementia. Here they said she was full of energy and danckg to music which is great because we could not get her to do anything! Right now she does not have a roommate, kinda afraid when she does get one how she will treat them but the staff there I'm sure is well trained to handle that. She speaks English but pretends to only speak Tagalog and they have Filipino caregivers there which is good because they speak Tagalog! She's made comments that she will run away but it's locked with a code so she's safe and can not leave. So far this place seems great. When she went to visit the brother in Texas he said the first week she did great and showered, ate etc with no issues and then it went downhill after that. Hopefully she continues to thrive here and I think the routine and activities are helping keep her busy. Her son Glen brought up some alarming stuff to Grace he said he found out from a while back but I'm sure they have fixed whatever issues and the staff seem caring and attentive. When we moved her in the staff were friendly and caring. Much better than the place in Castro valley that Eden hospital sent my mom to for rehabilitation. ( they almost killed my mom) To the staff here just becareful because she has been violent and is smarter than what she makes herself seem and we've seen here watching when they put the code in the door! She's mentioned she's going to run away too. It's a good thing Gloria is there because Grace looses patience fast with her mother and the people there are better trained to handle her Just be careful too because she will say she's being abused and scream for help. She did that and thankfully neighbors saw but staff should be aware I couldn't say anything when Connie came because her daughter told me they will deal with it if it happens there but that's something you guys should know too!