I can't say enough wonderful things about Walnut Creek Rehabilitation Center. The level of care my…read moremom received was truly exceptional from start to finish. The entire staff made a difficult time so much easier for our family. Everyone--from the front desk to the nursing team--was incredibly kind, attentive, and genuinely compassionate. The therapists were outstanding and played such a huge role in my mom's recovery, always encouraging and tailoring her care to her needs. The nurses and CNAs went above and beyond every single day, treating her with dignity, patience, and warmth. It's clear that the team here truly cares about their patients, not just medically but emotionally as well. I'm so grateful for the support and dedication they showed my mom. I highly recommend Walnut Creek Rehabilitation Center to anyone looking for top-quality care and a truly compassionate staff.

UPDATE: Do not be fooled by this generic public response. I have already reached out to management…read moremultiple times regarding these serious safety issues. I have emailed and spoken directly with Sara, Leslie, and another administrator, and absolutely nothing was resolved. This public reply from Lily is purely to save face for the business. If you truly took these concerns seriously, your leadership team would have addressed them when I brought them to you directly, rather than leaving a vulnerable stroke patient without basic assistance.

I want to express my enormous gratitude to nurse Vicki Campbell who is instrumental for my father's…read morecare in Pleasant Hill Post Accute where he resides since 2023 . Vicki goes way beyond all expectations and delivers not only care for patients but also peace of mind for the family . Her professionalism , kindness , quick thinking and constant willingness to help made a huge difference for my father and all of us !

I want to express my gratitude for the excellent care at Pleasant Hill Post-Acute Care. I was…read moreadmitted with a fractured pelvis and could not walk. Thanks to the entire staff's exceptional care, I am walking again! The PT and OT folks (Nikki, Deandre and Akashi) patiently gave me the support and confidence to not only walk, but to climb stairs! I have never had PT before and was amazed how their simple instructions and encouragement helped heal my body so that I could return home. There are too many other names to mention here, but the following are a few. I'd like to give a shout out to the nursing staff, particularly Dahlia. The nurses were so kind and patient, helping me with every need, including cleansing. I hope that I was kind and respectful, but I noticed that some patients could be quite difficult. The nurses and CNAs consistently maintained a calm, caring and professional demeanor. They catered to every need and clearly cared about the patients' well-being. Claire, the Activities Director delivered daily menus and a list of scheduled activities. What a sweet individual, dropping by each morning with a smile and a little conversation. Nicole of the Housekeeping Staff was lovely. I engaged her in conversation at every opportunity, as she made sure that each room was clean and in proper order for each patient. My case worker, Mary, was instrumental in working with doctors and staff to secure my release date. She also recommended an appt. with my PCP and referred me to out-patient PT care. Another shout out is to the kitchen staff. The meals were healthy and delicious and tailored to each patient's needs. Mistakes were sometimes made and were quickly rectified. One small concern is that breakfasts always arrived cold. Having worked in catering, I know it is difficult to serve a hot meal to 50 people at once, but it can be done. Icing on the cake: Greta, an optometrist visited some of the patients for eye exams and glaucoma tests. I did not expect this extra service and appreciate it so much! In additional, the facility has followed up with me to check on my healing progress. I hope none of you require such intense care, but if you do, I highly recommend PH Post-Acute Care to administer to both physical and emotional needs.

I have been In Shadelands Post Acute two times now. The first time I was here 12/2023 - 4/2024. My…read moremost recent stay was from 3/2026 - 4/2026. I love this facility, because it is well kept, clean and the staff members and services are second to none! I love how staff members willingly cover for each other during lunch breaks, busy times, etc.). I never experienced any rudeness or problems from any employee at Shadelands. Shadelands will ALWAYS be my first choice for Post Acute care.

I've had my fair share of experience with SNFs--both as a healthcare professional and as a family…read moremember of a patient. I can honestly say that Shadelands exceeded our expectations. Not only is the building new and well-maintained, with private rooms and bathrooms for each patient, but the quality of care truly stands out. The Director of Nursing makes a point to round on patients regularly, remaining visible and available for questions, concerns, and feedback from both patients and staff. That leadership presence carries over to the frontline nurses, who consistently treat patients with empathy and compassion--qualities that can be lacking in many other SNFs. The food is also impressive. It may not be a five-star restaurant, but even as a family member, I found the meals enjoyable and something I wouldn't turn away. Like any facility, there are opportunities for improvement. Therapy services at times seemed to be provided at a minimal level, likely reflecting staffing and workload challenges--an issue I recognize is not unique to this SNF. That said, I'm grateful my family member was able to maximize her rehabilitation. Her extended stay following an acute stay helped build her endurance, and she received excellent nursing care before being discharged home. As a family, we felt more prepared and better equipped to care for her. Now, she's slowly but surely thriving again. Thank you, Shadelands team, for being part of our journey!

My 97 year old Mother spent the last 3 weeks here recovering from severe hydration which caused her…read morefall. She was here 2 years ago. We were happy with the care she received, that's why we brought her back again. First of all, it's a very clean facility, small and personal, but most of all great staff. The nurses my Mom had were professional & helpful. The CNA's were amazing. The ones I will mention were the very best. Mario, Smile, Rain, and one special CNA on swing shift named Michelle. Jessica on the weekends was also an excellent help with my Mom, Nursing director Teri was extremely helpful, always available to help. Vanessa social worker was also fantastic at assisting with so much. The physical therapists & occupational therapists were also great. I hope my Mom never has to go back, but if she ever did, Legacy would surely be our number 1 pick. Much love & thanks to the staff. We are forever grateful for their kind & wonderful care of our Mother. Thank you so much!

I was sent to Legacy for nursing and physical therapy services, following Spinal Surgery. This…read morefacility was clean. The frontline staff was professional, kind, and engaging. However, I experienced a lack of preparation, an absence of communication, and a failure to reorder necessary medications --on multiple occasions. These negative aspects of my time at the Legacy stemmed from the Administration's systemic failure. Administration provided no orientation or introduction to the facility. Thus, I had no knowledge of visiting hours, food menus, or any patient rules. I did not even know there was an onsite Social Worker until the last week of my 5 week stay. I had to track her down to find out if administration had a discharge plan for me. I was initially provided a wheel chair with no foot rests and a bed with no arm rests. This was at a time when I was non ambulatory. Eventually, these medical items were provided. Still., when the facility ran out of my two heart medications (needed 2x a day) I wasn't told til the time I was to receive them that they ran out and had not yet reordered. It took 24 hours to get these medicines. All in all, my review of the Legacy is mixed.. I think if the Administrators strengthened themselves into a team that promoted clarity and transparency to their patients/clients this would be a very good facility. Patricia McGuire Lopas

Grateful Beyond Words.. Spending 3 months at Windsor…read moreRehabilitation Center truly changed my life. When I arrived, I was scared, broken, and unsure of what my future looked like. What I found instead was compassion, patience, and people who cared about my healing. The staff didn't just do their job, they showed up with their hearts. They listened when I needed to talk, supported me when I felt weak, and believed in me even when I struggled to believe in myself. Every counselor, physical therapist, nurse and staff member treated me with dignity and kindness, reminding me that I was worthy of care, hope, and a second chance. This place became a safe space where I was able to heal grow, and rediscover my strength. I learned tools that I will carry with me for the rest of my life. I left with a renewed sense of purpose and self-worth. The structure, guidance, and encouragement I received help and re-build not just my recovery, but my confidence and spirit. I will always be grateful for the love, support ,and dedication I experience here. This Rehabilitation center didn't just help me recover it helped me find myself again. I would wholeheartedly recommend this place to anyone who is struggling and searching for hope, There is real healing here. Every place however has it's cons and for me it was Mr.Curry his follow through was horrible. He could not get shit right. My other issue was with one of the dialysis tech Josh who was extremely rude at times.

This facility is extremely disorganized, and I am deeply concerned about the level of care my…read moremother was receiving. She was admitted for rehabilitation following a stroke and has specific medical instructions that are not being properly followed. She is supposed to have thickened liquids without the use of straws to prevent aspiration; however, even after having a meeting with their section managers about my mom's needs, the staff were still giving her straws. Additionally, she requires assistance with eating, yet staff routinely drop off her meal tray and leave without ensuring she is able to eat or drink. When I visited, I can see her tray of food is untouched on the table that is not even in reach of my mom. She is not supposed to get up without assistance. There appears to be little to no concern for whether she is receiving adequate nutrition or hydration. During day 3 of my mom's stay (same day as issue above), I found my mother shivering uncontrollably and unable to speak. After I alerted staff, they checked her temperature and found it to be 104°F. She was given Tylenol and an IV - the nurse did what she could. A couple of hours later, I requested that her temperature be checked again. The assistant used a no-touch thermometer but quickly moved it around her face and neck, then stated her temperature was 97°F. This seemed highly unlikely given how recently she had a high fever. After the assistant left, I checked my mother myself and found that she still felt extremely hot. I asked the assistant to return and recheck her temperature. It appeared he was not allowing the thermometer enough time to register properly, as he was moving it too quickly. When I asked him to hold it in one place where she felt hottest, he then reported a temperature of 100°F (I did not see the exact number, but the device indicated a red light - a fever). Overall, the staff demonstrate a lack of proper training, coordination, and communication. There are cork boards in patient rooms that could be used to clearly display care instructions, yet they are not being utilized (photo attached). This would be a simple but effective way to ensure consistency in patient care. Her inability to eat and drink independently, along with her shivering and high fever, went unnoticed by staff until we brought it to their attention. At the end of this experience, we requested that staff call an ambulance to transport my mother to the hospital, as we no longer felt she was safe in this facility. I will not be bringing her back. At the hospital, it was discovered that her urine was amber in color and she was diagnosed with a UTI. As for the facility itself, the environment is outdated and poorly maintained. The air circulation is inadequate, and the overall atmosphere feels depressing. Improvements in both the physical environment and staff performance are urgently needed.

A close friend has been at this facility for a couple of weeks and has been very pleased with the…read morestaff, food and therapy he has been receiving. He arrived with acute paralysis from spinal surgery and is on his way to normal mobility.

I was a skilled patient in the facility, they took good care of me from day one until I my…read moredischarge all staffs are very good. They were very kind, professional with a good heart to each and every patient they have. I definitely recommend this facility and I just say that I am very satisfied with their care and service. Everything is wonderful.

We had a great experience at Stonebrook Post Acute, where my dad stayed to recover from an injury…read more The care he received was exceptional. The physical and occupational therapists (Shilpa was fantastic) and the nursing staff went above and beyond. A special shoutout to Patrick, the CNA, who was always attentive and responded to his call lights promptly. I highly recommend Stonebrook for short-term stays. They treated my dad with kindness and dignity, and we're so grateful for the wonderful care he received.

Horrible care. Our nextdoor neighbor was placed there for 3 weeks to get physical therapy after…read morebreaking her hip. On our daily visits, not once did we see them providing any therapy. Days went by without moving her for more then 10 minutes, which led to bed sores. She was eager to walk again but all the management could offer were excuses that they were under-staffed. How should this be a problem for the patient? Accept less patients if you can't manage your care. Seemed like a desperate money grab of a facility. And with a general lack of hygiene, the placed smelled of death. Our neighbor died 2 weeks after leaving because she was too weak to recuperate after 3 weeks of being neglected. I am sad and angry that we lost a good friend.

My mother has lived here for a little over two years in assisted living. She has also stayed in the…read moreattached skilled nursing (SNF) section several times after various medical issues where she required higher level care while she recovered. She has received excellent care in the SNF on all the occasions while there, has recovered quickly and was able to go back to her apartment on the other side. She has most recently been in independent living with no care needs. But there is still help for her there whenever she needs it. Having every level of care available on site is a huge plus. I always know that she will have the exact right care level as she ages and her needs change. I have had experience with many other SNF's in the area with both my parents and this facility is by far my top choice. This is one of the reasons I had mom move into the assisted living section when she was no longer comfortable living on her own. She is always guaranteed a bed in the SNF when needed. The staff is kind and caring and always performs above and beyond my expectations. It hasn't always been perfect. No place is... There was a brief period when she first moved in that there were some staffing issues and the executive director position was in flux. But that is all resolved. Issues do occasionally come up and need to be sorted out. The management is always available and helpful when these situations arise. I can't say enough good things about Julie, the executive director and Jetrey, the head of nursing in assisted living. They go the extra mile to make sure my mom's needs are always met. My 91 year old mom is very happy here and I am comforted to know she is well cared for and is in the best place to live her remaining years.

Givng 2 stars because the CNAs were very good. My husband stayed at Reutlinger after a stroke and…read morehad to go to the ER 4 times in 2 months. As a result, he was deteriorating and it seems like the staff just gave up on him, and wanted to "discharge" him because he wasn't making any progress. After the first few weeks the PT was minimal and he only saw a speech therapist twice. The food was awful and the atmosphere dreary. Luckily, he was able to be transferred to another Skilled Nursing Facility where he thrived. Even though he was very weak when he arrived there, he recieved excellent physcal therapy and speech therapy. Much better than what he got at Reutlinger.