Nancy, the owner of The Chauffeur Ladies, provided outstanding driving service for our airport transfers during Christmas week. She picked us up on Sunday at Newark Liberty Airport and drove us to Red Hook in Dutchess County. On Saturday we took the reverse trip. Communication (text, phone, and in-person conversations) was always easy and direct. She texted us with specific instructions for how to find her at the airport. She drove calmly, competently, and very safely. She checked in by text two days prior to our return trip, and to be safe, we arranged a pickup 4 hours before the time we wanted to be at the airport due to the heavy snowfall (8 inches) expected the next day. Both trips went smoothly and the cars used felt safe and reliable. We trusted Nancy and will trust her or any of her other drivers again for our future trips to New York. We highly recommend her and invite you to benefit from her service. read more

TLDR: This is not a professional service. Look elsewhere. We had such a bad experience, I don't even know where to begin this story. First, the website to book doesn't work on iPhones, and you should use your computer. We've had two crazy experiences with this company but this last one was a major doozy. Their process is, once the proposed reservation is booked, they accept it and send you confirmations, and even after that, almost everyday you'll get an email confirming your booking. You'd think this was reassuring? We have two people on an account so we both were getting emails and texts confirming the booking. Reassuring. You'd think. The day of our reservation arrives and it's to get to JFK. The time for the car to arrive comes and goes. Reminder: This after actual text conversations back and forth reconfirming the booking as well as all those emails. So we text in that morning and the person says, oh you cancelled 3 weeks ago. I mean, how?! How did we cancel 3 weeks ago when you have been sending daily confirmation reminders as well as having text reconfirmations to confirm the date and time and the booking was made well after June 6th. Again, we have had at least 10 emails and texts confirming conversations since that debacle of our first request for a car back on June 6. Texts and calls back and forth that they are wrong finally got us a driver to the house 2 hours late! Initial flight missed at this point. We had to change flight reservations and make alternate plans for arrival. It was stressful. Beyond stressful. We are still holding out in good faith for them tho. We need to get to get to JFK and really giving them so much benefit of the doubt at this point. 40 mins to arrival promised. An hour later... the driver calls, who is supposed to be a professional driver, and she is somewhere parked who knows where trying to find the house. She's had the address and has CarPlay (as she rolls up finally I see she has her phone, so assumed she's using CarPlay or Google Maps) but parked and waiting at a totally different address. Again, another sign. But we need to get to the airport and are feeling like, beggars can't be choosers, just get us there! However, we really were just questioning this whole experience at this point and how this company is still in business. The driver finally pulls up, and it's obvious she isn't a driver, she's got a sun hat on and not dressed like "car drivers" are typically dressed and put together. I open the trunk and there is a wheelchair back there... I don't even know what to say to this. Except that she is now unable to help with luggage, clearly. And even more so, it has been validated that this is not a professional car service driver and seems to be a friend who has been asked to do a favor for the company. As she's on her phone, I'm assuming, googling a route to JFK, I say to my wife, make sure she doesn't drive off with your luggage when you arrive. The drive to the airport was pretty traumatic too. The driver was not experienced and clearly nervous the whole way, jerking the wheel and braking every time someone passed her. At JFK she didn't know where to pull over and allow for a safe exit and she really did almost drive off with my wife's luggage had my wife not banged on the car for her to stop! She was taking off before my wife even had a chance to get to the trunk. It was insanity. Later that evening, 6:52pm, I kid you not, we both get texts saying, your driver is on the way, with a notice saying, their late policy goes into effect after 15 minutes of waiting. Is this a joke? Then an hour later we get a text saying the trip has ended and they hope we had a pleasant and comfortable ride. Oh, we had a ride...that was insane and we can't recommend this company based on our experience. They need an administrative overhaul. Communication in excess doesn't mean good communication. A website that works on phones. Our driver was NOT a professional driver. They rolled up in their own car and were not dressed professionally, as well as their car not being set up for taking a customer to a busy airport. Not to mention, the driver was unable to provide a basic driver service of placing luggage in the trunk. read more

I've used Nancy and the Chauffeur Ladies numerous times to drive my son from Newark back to college in Poughkeepsie. Nancy is great to communicate with. Couldn't be easier. And I love that this is a women-owned and operated business! read more

My husband and I traveled to France recently, and after a couple of poor experiences with another local ride service in years past, I contacted Nancy at The Chauffeur Ladies as I'd heard good things. We will definitely be using this service again! What makes it so remarkable? Nancy is extremely prompt and professional. She contacted me immediately when I messaged her for information about her service. Everything was discussed and set up ahead of time. Our pick-up time was confirmed, and Nancy was right on time when the day came. We had a night flight to Roissy so we had to be at JFK at 830, three hours before the 1130 departure time. Nancy got us to the correct gate on time, and that is a major plus when coming down from the Hudson Valley! Upon our return, Nancy texted me to make certain she had our correct flight arrival details. She updated me with her ETA, her vehicle description and even the license plate number and was, again, extremely prompt. I told her the gate and pick up area, and there she was at the appointed time! Anyone who's traversed the highways from the Hudson Valley down to Long Island and back knows the traffic can be unpredictable and, most of the time, quite awful. Nancy is a very safe and conscientious driver. In fact, she used to be a driving instructor, so we always felt we were in capable hands. Lastly, Nancy is friendly and kind and remains calm as she navigates the uncertainties of the traffic and road conditions. International flights and travel nowadays can be fraught with more tension and stress than years past but this is one company that provides a seamless, worry-free service. I would give ten stars, if I could. read more

Professional, friendly, safe driver, punctual, excellent communication. A baby deer ran in front of the car and she easily stopped and avoided an accident. read more

A funny thing happened on the way to the Doctors. I needed transportation to a medical appointment for a procedure, and I was lucky enough to use the Chauffeur ladies as transportation. The Dr's office was quite aways from my home and family members too tied up to take me. Nancy, the driver brought me there and waited hours for me. I didn't anticipate how sedated I would be when they finished and by the time we reached my home I was out cold. Nancy didn't panic she just shifted gear and brought me right to the nearest hospital. Nancy is an excellent driver. I highly recommend this company to anyone needing transportation. - RM read more

Absolutely the Best!! Nancy is so professional and kind!! Always prompt and always makes me feel safe I really appreciate her read more

Professional, on time and comfortable car. Thank you for wonderful service Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa read more

Timely, professional and clean. Helped me out last minute. Would pick over an UBER again. Highly recommend.

Ride to RFK. Went very well. Pick up at 8:00pm on our return. Right on time. Courteous and professional.

Nancy was very responsive to my request and walked me through each step of the booking process. We had multiple days and locations for pick-ups and drop-offs. Everything went off without a hitch. Our driver was great, and it was reassuring having the same driver for each trip. Will definitely book with The Chauffeur Ladies next time I'm in the city. read more

It's been at least 6 years since our family has traveled and we couldn't remember who we used for transportation back in 2018. My initial search on Yelp, Next Door, and Google for our recent international flight transportation didn't yield any clear choices, until I dug deeper and discovered Chauffeur Ladies and read some of the reviews. I texted the number and she responded the same day. It was clear from our first phone conversation that Nancy was professional and could be counted upon to get my family of 4 to and from JFK safely while being mindful of our schedule and needs. Long story short, Nancy was terrific in regards to communication, driving, knowledge of the airport, etc. My wife and I agreed today that Nancy earned our confidence from when she first pulled into our driveway and hiring Chauffeur Ladies proved to be the best choice that we could have made. read more

Amazing service! Highly recommend. Extremely professional and personable. Will definitely use this service again.

Nancy was amazing. Went out of her way to get up on short notice to pick me and a family member up when Uber decided not to show up. Not only was she courteous, but she was very friendly and professional. We need more drivers people like her a better actually enjoy doing these rides even more. read more

Being a woman I was hoping for the best but unf., thsat wasn't the case. I got 1 quote - paid it & was then given 2 more quotes higher than the first. My pickup driver was fine however I got an email the morning of my arrival telling there were NO DRIVERS available for my flight arriving at 10:30 that evening. Really? Will not use again read more

I hired this company to get my kid back and forth to the airport from college for their first trip home. Nancy made it all super easy to hire her from across the country, splitting the bill with another student, getting them to the airport on time, and picking them up from the airport with no hassles. This was my kid's first solo flight and it was wonderful to have this five-star service. My kid rates Nancy and the Chauffeur Ladies 5 million stars; Yelp only lets me rate them 5! read more

Great service. Friendly, safe and on-time. Great communications. I highly recommend this company.

First of all, the only polite person I spoke to when I was calling around for prices. Sold. Thank you. We'll be back. Total professionals.

Highly recommend this service! Great drivers, timely, and well maintained car. Check out their non-peak promotion. Can't beat those prices! read more

The driver was prompt , professional and very friendly. Got us home safe and made great time!

Had a flight landing at midnight after confirming all the info, prepaying and literally sending the flight itinerary, we come out exhausted to find out that our driver is nowhere to be found and the pickup was cancelled with 0 word. Ended up calling an Uber after finally getting word that the cab wasn't coming. I guess we got a refund but still what a bummer read more

Nancy saved us and was able to drive us last-minute from Poughkeepsie to NYC Amtrak when the Empire Service trains were all canceled. She was so kind when we called in a panic and ended up getting us to the station exactly when we asked to arrive! Thanks to her, we were able to keep our second train reservation and get home that night as originally planned. Thank you so much, Nancy!! read more

Nancy was absolutely amazing. She helped me with flight changes and was able to get me from Poughkeepsie to Newark, and then from Newark to JFK with no issue. She was so kind and great to ride with, would 100% recommend her to anyone. read more