excellent excellent excellent courteous, very clean for a dirty job, and was honest. Having cleaned…read moremy chimney for years, now 80, he knows what he is doing. Give him an A+.

I should have read these reviews before hiring Chuck. Where I live he had great reviews (maybe…read morefake?). He replaced liners in two chimneys and told me that I needed to repoint them both. All told it was just under $10k that I paid him. Well first rainstorm came and the chimney is leaking inside destroying the drywall. I called, emailed, texted, over and over and over to no avail. Finally got through to him (maybe he answered by accident) and he said he would be out to fit it at a date that was a month out. That date is today and obviously he never showed up and is not answering my phone calls. As a business owner myself, I don't know how he is still in business. If I treated my customers like this, nobody would hire me!

I only called these guys because they installed the chimney liner for the previous homeowner and I…read morewas worried they wouldn't honor the warranty if I didn't use them. I should have known better. The guy came and spent about 20 minutes cleaning the liner. He must have hit a rough spot because he shook it so hard he broke all the mortar from around the furnace pipe. Shoved all the soot down to the furnace. Which I had to vacuum out myself. Left soot and mortar all over the basement. Called them the same evening and spoke to the owner, he said they would be out the next day to make repairs. No show, no call. No answer when I tried to call again. They burned me on this one. Wish I had gone with my gut. I'm sure they would have found a way to not honor the warranty anyway.

Charged for service not needed and damaged my wood stove. Made several attempts at resolution and…read morethey ignored all contact.

I hired Northeastern Chimney to repair my chimney. The crown was the key element of the repair…read more Seven years and 5 months later, I found water was coming into my fireplace. Long story short, the crown was poorly built and had separated from the brick structure. This created a gap that allowed water to infiltrate the chimney. A well-built crown should last 15 to 25 years or more. Northeastern refused to acknowledge that their crown failed to meet industry standards and refused to refund the $1,100 I paid. They are unprofessional and untrustworthy.

Nice guys. Came quick and had the best price by $50. Gave helpful advice that was down to earth…read moreand didn't feel like an upsell or sales pitch at all.

SThe best chimney service in the state of Connecticut. Beyond reproach. Believe me, I know. Retired…read moreafter 34 years in that trade. I know the good from the bad. And some others out there are baaaad.

Mario work broke apart the within a year. Mario will not guarantee the work. Workmanship is shoddy.read more

From the owner: With over 15 plus years experience Mario is clean, professional, knowledgeable and informative…read more Always ready to help the customer understand the proper care and maintenance of their chimney!

Needed the bricks re-cemented - the entire top of our chimney had loose bricks and from the ground…read morelooked like was ready to fall. We called Safeside and they had someone come out for a free estimate. They came the next day and did a thorough inspection, taking pictures and explained what needed to be done. I was impressed by their professionalism and the price was reasonable as the height and angle of our roof was dangerous. They had their mason back in 2 days and completed the job in an afternoon and it now looks great and am no longer worried. Thanks guys I would recommend you highly.

The person who sold me the business was very professional and thorough. He used a very fancy video…read moresystem. It was a very large and expensive job, but it had to be done. My main problems: 1) No permit pulled and I had to use leverage from the town permit department to get this done. 2) The old smoke smell still remains. 3) They dumped whatever they were using (mostly cement with chemicals: hard smelling), behind my house, in my yard, and l had to push for someone to come and remove some of it. I'm still worried because I have a well. 4) The workers were leaving before they finished one piece of work in the basement. I caught it on time.