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    The Chris Carter Team

    5.0 (1 review)
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    2 years ago

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    ONE Family Property Services

    ONE Family Property Services

    (2 reviews)

    Renters Beware! We attempted to rent a home managed by this company. We are overly qualified…read moreprofessionals, as confirmed through their own mandated background check. First, they put us through hell just to get approval for a small indoor cat in a single fam home. Ok, we dealt with it. Then, we finally got the written lease. 1st line had a typo- red flag but not super serious. Lease was all over the place, ambiguous, & contradictory. So we emailed our specific questions. Response? "refer to the lease." We were- thats why we had questions. So, we called "MATT LUBERTO, Director of Operations." He was the rudest person Ive ever dealt with. Refused to answer question as simple as "how does your company handle service requests from tenants?" Told me he isnt an attorney and cannot explain the lease. Asked what appliances are covered? Again, he doesnt know. Asked how he would know whether the appliance is owner responsibility? Answer- based on the lease (the same lease he said he cant interpret bc he isnt a lawyer, but somehow expects us to interpret when this isnt our business.DO NOT SIGN A LEASE MANAGED BY THIS PEOPLE! Wasted a month of our time on a company that cant even say how what they do!

    Started out well owner personally came to my home and sold me on transparency and honesty. As soon…read moreas I left the property in their control communication was horrible to get any information it was like pulling teeth. I yearned for the tenants lease to end so I works no longer have to deal with such poor management and lack of professionalism. Although our business had concluded I was still owed money but wfeh I asked about it the owner laughed and never payed up. Dint recommend!

    Michael Kocher - Realty ONE Group Emerald Coast

    Michael Kocher - Realty ONE Group Emerald Coast

    (6 reviews)

    I couldn't imagine not working with Michael while my husband and I bought our first home this past…read moreFebruary! He knows the area very well and was helpful in letting us know about certain areas as we had just moved to Florida. He is extremely knowledgeable about all aspects of real estate and especially aided us with our VA loan. He never pushed anything out of our price range, showed us great options, and waited patiently with us until we found the perfect home for us! He also works with a great network of contractors, roofers, and anything else you may need when dealing with a new home, that he was more than happy to put us in contact with. All in all the most impressive part about working with Michael was his responsiveness and willingness to help any little thing we needed. He corresponded extremely well with the buyers and buyer's agent we were working with and made sure we were getting the best possible outcome. Michael truly is a master at what he does and if we ever choose to buy another home in the area there is no one we'd rather work with.

    Michael Kocher made the entire home-buying process incredibly easy from beginning to end. From our…read morevery first conversation, he was professional, knowledgeable, and always willing to take the time to explain every step so we knew exactly what was going on. His communication was outstanding, and he was always quick to respond no matter the time difference. We were moving from across the world from South Korea, which could have been a very stressful situation, but Michael handled everything seamlessly. He coordinated walkthroughs, answered all of our questions, and made sure nothing slipped through the cracks. Even being overseas, we felt completely confident and supported throughout the entire process. Michael truly went above and beyond to make this a smooth and positive experience. He turned what could have been overwhelming into something exciting and enjoyable. I would highly recommend Michael Kocher to anyone buying a home in Crestview or the surrounding areas. If you want a realtor who is professional, reliable, and genuinely cares about his clients, Michael is the one to go with.

    The Chris Carter Team - realestatesvcs - Updated August 2026

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