1. Hammock Bay realty

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    Freeport, FL

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    Hammock Bay realty

    5.0 (2 reviews)
    Closed 10:00 am - 5:00 pm

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    Infinity Hammock Bay

    Infinity Hammock Bay

    (8 reviews)

    I will NOT recommend Infinity at Hammock Bay based on my move-out experience…read more After living in the apartment for one year and leaving the unit clean and in good condition, I received a $649 charge to repair and replace a refrigerator door due to what appeared to be a minor cosmetic mark. The amount was shocking and, in my opinion, completely disproportionate to the issue. What makes this even more frustrating is that we proactively requested a move-out inspection on several occasions because we wanted to identify and address any concerns before vacating the unit. Each time, we were told that nothing major should be a concern. Based on those conversations, we believed there were no significant issues that would result in substantial move-out charges. When we later received the several charges, we asked whether the mark could be buffed out or otherwise repaired without replacing the door. That option was immediately dismissed, and we were told that repairing and replacing the door was the chosen course of action. As tenants, we had no input in that decision, yet we were expected to bear the full cost. What made the situation even more disappointing was the interaction with Tina, the property manager. During our conversation, she was dismissive, rude, and unprofessional when we attempted to discuss reasonable alternatives and better understand the charge. Rather than working toward a fair resolution, our concerns were brushed aside. She even emphasized that the apartment unit will not have been able to be rented out with the fridge's cosmetic issue. The charge also does not align with our own move-out video evidence documenting the condition of the apartment when we vacated. Prior to moving out, we requested a move-out inspection on several occasions because we wanted to address any potential issues before turning over the unit. We were repeatedly told that nothing major should be a concern. I strongly encourage future residents to thoroughly document their unit with photos and videos, request written confirmation of any move-out guidance provided by management, and keep records of all communications. My experience left me with serious concerns about the fairness, transparency, and consistency of the move-out charge process.

    We were unfairly charged for a whole fridge door replacement when there was a minor cosmetic issue…read more Despite having a video showing proof that the current cosmetic issue did not exist on the day of move out, they insist we are responsible and are not cooperative in mediating. Tina, the property manager has been extremely rude in this process. I would strongly advise in finding alternative places to live.

    Hammock Bay realty - realestatesvcs - Updated September 2026

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