By far one of the worst hotel experiences I've ever had. If I could give the customer service here…read more1 star I would. First of all, the decor looks like it has not been touched since the 1900s. And the hallways smell. I voiced several complaints, wrote a blog post, and still never heard from the GM of the hotel because he simply could not be bothered. Instead, he had his minions phone me and they refused to refund me for at least 1 night. They did not notify me prior to my stay there would be construction at 7am. The night I arrived there was loud noise and thumping at 2am. The WiFi was spotty. Everything except for the service of the bellhops was absolutely awful. I still cannot believe no one tried to remedy the situation more than "we'll take care of you next time." THERE WILL NOT BE A NEXT TIME.

I don't know why the review aren't great! But the hotel is amazing!…read more Very friendly and helpful staff Clean rooms Very very spacious.. The rooms are almost twice the size of Royal Garden Hotel rooms at about £70 less per night! And wonderful location: 25 mins walk to Piccadilly Circus, 20 mins to Oxford circus, 4 mins to the tube and bus stop right around the corner Wonderful bakeries and coffee shops around and great Italian restaurants around 10 mins to the Mamma Mia theater Deserves 5 stars

Tiny cramped room (room 434) with a twin bed I'm 6'3" and my wife is 5'11" when we called the front…read moredesk for a room with a larger bed or a cot (which couldn't fit in the room anyway) they said there were no other rooms a available and said they would send housekeeping up, after a couple of hours no one showed up. The thermostat didn't work. Large crack in the wall behind the toilet. The stairs are very confusing when you try to exit the building, had to use the elevator (which is really small) to get to the ground floor. There was no map to show you how to escape via the stairs or a hotel directory. We paid $15,000 for a thirteen day NCL land and sea cruise and was assigned a hotel in the tinder district (didn't realize how bad that meant) and this is only the first day. Complained to the front desk in person a second time and they upgraded us to a really nice room (room 214) with a hotel directory and air conditioning that worked and a king size bed and no cracked walls at no additional charge even after I asked how much it would cost to upgrade to this room (which I would have gladly paid) so I gave them more stars than the one star that I was initially was going to give them.

On our way to a Princess Cruise sailing out of Southampton, we requested to fly in one day early…read moreand a hotel room. Princess put us here. Location wise, it seems to be okay. There's plenty of dining choices for every taste, diet and nutritional desire. The hotel is in an area surrounded by no less than 24 institutions of higher learning. Plenty of hungry students and faculty to keep everyone in business. The lobby is small and there is an unfortunately placed pillar that inconveniently blocks some staff members from being able to see the guest queue. The registration counter is in the shape of a L. If I were managing the lobby, I would staff the three stations on the long axis before placing anyone at the short acis, just to keep the lines in some semblance of order. Everyone that we interacted with was cordial and easily answered our questions. We were also fortunate that our room was ready when we arrived and we're able to check in before noon. The room was clean but the size of a postage stamp. Smallest hotel room that we've ever had except for one at a pub in Germany. You had to turn sideways to walk between the foot of the bed and the wall. The bathroom was functional with a tub/shower, sink and toilet but just felt oddly configured. The flight was 10.5 hours. We didn't sleep on the plane. We had a shared transfer from Heathrow to the Radisson. After we dropped our luggage, we went foraging. My plan was to get some lunch plus something we could eat after a nap. Then more sleep to acclimate our body clocks to local time. When we returned, neither of our card keys worked. A visit to the front desk and it was explained to me that the entire Radisson Blu group had been experiencing problems with their card key systems. A new key was handed to me and it worked. After we ate, it was nap time. As I drifted into slumber, an alarm went off for about 15 seconds. Silence, then another 10 seconds. Silence. We continued getting dressed and as my wife stepped out of our room, someone who appeared to be from housekeeping told us not to worry, that they were testing the alarm system. We stayed in our room and heard the alarm go off twice more for less than five seconds each over the next ten minutes. This is extremely dangerous as it promotes complacency and can potentially get people killed. If the first alarm was a test, and the second alarm was a test, will you react appropriately the third time it goes off? What if the third one is a result of a real fire? We didn't react much to the second and third because we could hear staff in the hallway. I wonder what other guests did? For the cost and size of the room, the issues with the card key and alarm "testing", we can't recommend staying at this property. I've upped my rating and added some comments after breakfast. Our stay included complimentary breakfast. This is not your standard cheap buffet. It is buffet plus! Cold and hot cereals, croissants, toast, cut fruit, scrambled eggs, sausage, mushrooms, beans and tomatoes to be sure. But you can also order customs eggs, waffles, pancakes and more. Staff is constantly on the go, clearing tables, pouring coffee and tea, always with a smile. I also noticed this morning how large and thick the bath towels were. A very nice touch. I also saw how high the tub was when I got out of it. A bit of a step up and then down. Without having a grab bar to hold onto, this could be a hazard for those with limited mobility. So while we still cannot recommend this property, we can at least give it a middle of the road rating.

Would not want to return to this hotel! Now called Point A!…read more Stayed for 4 nights with work. Rooms are tiny! No kettle, no nothing. A bed you can't walk round and a TV! Mould round the shower, marks on the walls. No windows. Very basic hotel that is definitely not 4 star. Only reason I gave it 2 stars was because it's a great location. Short 10 min walk to Shoreditch which has some amazing restaurants to check out. Walking distance to centre.

For those who don't know, Tune Hotels use a really unusual business model: You pay a low price for…read morea very basic no-frills room, and anything else you want costs extra. For about £40/night you get a bed and a bathroom. Want towels? That's extra. Want your TV to work? That's extra. Want a window? Extra. They'll charge you for everything from early check-in, to WiFi, to maid service, to coffee in the lobby. As long as you're aware of all that, you can have a good stay here. Our room was clean and comfortable enough if all you want to do is shower and sleep. The bathroom is tiny but private and functional. We had a pleasant enough view of quaint back gardens and chimney pots of the neighborhood homes. Staff was very friendly and helpful, accommodating our last-minute early check-in and printing some train tickets for me (at 10p per page, of course, haha). I do recommend at least upgrading to a window room on the second floor; friends of ours got a room without a window, and their room was much smaller, in the basement, and had a lot of noise from the Underground running past. It's a pretty minimal upcharge, and well worth it. The Tune is within walking distance of the Liverpool station, but it's a little farther than it might seem on a map. When you're jet-lagged from a redeye flight, exhausted from taking two different trains from Heathrow, and dragging a bunch of luggage, it's easier just to force a taxi to take you there. A very basic hotel for people who are in town to see London, not to enjoy the luxuries of a more expensive place. The money we saved on our room paid for lots of other fun instead. We were glad we did it!

Cool hotel. The staff was very friendly the entire time I was there. I was always greeted. COVID…read moreprecautions in place. The room was very nice and clean. They even had a mask and gloves in there for you. After I checked in I got a surprise knock at my door... it was a thank you check in dessert!! That was the best and a nice touch. This hotel is in a great location. Right outside the door is a bus stop and it's also down the street from the tube.

Fantastic location!!! Let's start there. But second and not at all in order of priority come…read morecustomer service. We arrived at 8 am the day we were to check in. We assumed that we could have our bags held while we walked the city. From the door man to the front desk staff member to the man who brought our bags, every single person was super duper accommodating. They checked us into one of the two rooms at 8 am when check in is 3 pm!!!! Subsequently since every single person has been very engaging and seems to go out of their way to make our stay memorable! Can all properties be trained by these individuals?? If not, they should be. The rooms are typical London small, but very clean and cute. My 5 stars goes for the service!!! Would absolutely return and recommend:)

Lots of noise with mall right below, no ice for rooms, no fridge, no microwave, rooms very small,…read morebed uncomfortable, room heater would not stay set would kick on middle of the night and sweat you out, and they do not refund nights if you cut your trip short- even if they are fully booked and given a week notice. No customer service. Would have changed hotels but husband working at the Copper Box.

Stayed here for several nights when we were vacationing in London. It was our home away from home…read more Fabulous location! It is located right next to Westfield Shopping Centre!! Easy walking distance to the Tube (Subway) station. Made travelling everywhere much easier and convenient. Comfy bed. Friendly staff. Reasonable rates. Would definitely stay here again in the future. If you do not mind staying a little ways from main London, then this is a very nice hotel to book a room at.

We stayed at The Fielding Hotel and had two nights with no air conditioning. Staff knew about it…read morebut never fixed it. The manager promised a refund for the last night, but weeks later I've received nothing. I reached out three times and never got a single reply. Terrible customer service and no accountability.

My wife and I spent six nights at The Fielding and were very pleased with the location, the…read moreaccommodations, and the staff. We specifically chose a hotel in Covent Garden because it was central to many of the sites we intended to visit and allowed us to keep our use of public transportation to a minimum. Because the neighborhood is very popular, there were always people on the street, which made us feel safe. In addition, we found a very pleasant cafe-- one of the chain of Caffe Neros in the city--nearby and had our breakfast there every morning. We were given a first floor room that more than met our needs (and saved us from lugging our bags up the narrow stairs). It was both charming and comfortable. (My wife particularly liked comfort of the bed.) Being that it was April, we were also pleased that we had plenty of heat in the room. Though we were blessed by largely excellent weather while in town, with warm and mostly sunny days, the evenings would get cool and the last thing you'd want would be to return to a chilly room. The staff were very friendly and Sajaad, the hotel's general manager, was very helpful in making recommendations and answering any questions we might have. We look forward to returning to The Fielding on our next trip to London.

It is strange that so many tourists pass through Hampton Court every year to see Hampton Court…read morePalace, but there are so few hotels around the area - I would have thought that there was the market for them. I guess the Carlton Mitre Hotel has that all sewn up. If I were a visiting tourist with some money in my pocket, I would come here. This is a very proper, traditional hotel; the building dates back to the 17th Century, and there is very much an element of grown up sophistication to the hotel. When my brother and his wife came to stay we once put them up here for a couple of nights- they considered it a real treat; they were very well looked after. The rooms do cost - from around £130 -£270 a night. These are the advertised rates, but they do special offers from time to time. If you want to check out the hotel, but not stay over, you can book out the conference rooms for business meetings, or visit the two restaurants, Hamptons, or Rivers Edge Brasserie which are situated in the hotel.

I am really struggling with the concept that this is a 4 star hotel, or that this can be defined as…read moreluxury accomodation. I've stayed in motels that have been in better condition to be honest. Carlton Mitre has a fantastic location, but so many things let it down. Perhaps once a upon a time, this was deemed to be luxurious, now it is only disappointing. Firstly - the room. Drab, and definitely had better days. The deluxe room we had had a bed with a ridge running down the middle (rather uncomfy) where two beds were pushed together. On the upside, we did get 2 chocolates upon our arrival, and we did sleep well despite the bizarre nature of our bed. The bathroom - some rather odd stains around the sink stem (rust?) and general black marks on the filler around the tiles. Not really the most pleasant of rooms to clean in. The public toilets in the foyer were not much better. The bar - closed at 10:30 on a Friday night. With a wedding party booking out the building. So have no idea what that place was like. Staff - when enquiring where we could find food at such a late hour, told us to walk across the bridge. It would be nice if the staff on front desk knew the local area rather than fobbing us off with a vague answer. Where a chemist was... over the bridge (nearly 2 miles away as we discovered). Food - we only had breakfast. And it was awful. Nasty cheap bagels, barely toasted, with sloppy, runny tasteless eggs. Cheap feeling overall. On the Sunday, despite the same breakfast menu from the day before, the duty manager would only serve us tea, as the rest of the food was buffet style (including coffee) - served with a side of rude. Breakfast food that had sat in a hot plate for too long. Oh well, at least there was fruit to be had. Overall, I haven't had the widest experience of hotels, but I've stayed in better and for less money. Given the number of people who stayed over this weekend, I would imagine there was enough profit to maintain better upkeep of a so called 4 star establishment. Definitely wouldn't return.

Cute little rooms had everything I needed, including a tea kettle, shampoo, soap, and body lotion…read more The yard in the back is adorable with a tree full of apples. Lastly, the breakfast spread in the morning was divine. I don't know if I was just that hungry or if it was just that good, but the bacon and sausages were amazing! Also provided: eggs, beans, toast, pastries, cereal, juices, and coffee. In short, pleased with everything - a wonderful welcome to a new country. Oh yes, the hotel is also conveniently located close to a train/tube station, multiple convenient stores, and tons of restaurants.

Zuzana help me book a night here...the website originally booked an apartment for NEXT year, yet I…read morewanted one for this summer. She and I talked about what was available, and we reserved two adjacent rooms for my husband and I, and a room for our pre-teen daughters. Check in was smooth, the rooms were small but clean and cozy, and the breakfast was pretty good, by American standards. Parking in front was ample (it was mid-July) and the tube station was about a 5 minute walk. The rooms were not air-conditioned, and though fairly cool outside, even with the provided in-room fan, it was pretty darn warm! As to be expected, no elevator/lift, so be prepared to carry luggage up stairs. I would DEFINITELY stay here again, especially if I had a car to park! Thanks, Zuzana!!!