I noticed the reviews on here, especially negative ones, are several years old. I don't know if they did major work to improve, but I wanted to share my current day experiences. I love this company. I have them come monthly. Everything gets a nice clean, but then rooms are on a rotation for a deep clean too. They always do a great job and my payment + tip is deducted automatically. It's so easy and feels so nice coming home after work to a spotless home. They are also so responsive if you ever need anything. Highly recommend! read more

I hired this "company" for a deep cleaning as I was showing the house. Two young gals came in, and I showed them around the house. They worked for a couple hours ($80.00 per worker per hour). At the 500.00 amount they stopped; as I wanted to set a limit... you could not tell that anything was done. When I called the office; I agreed to add time. It still looked horrible. A couple of "supervisors" stopped buy. They said that there product wouldn't handle some sticky stuff on a door and kitchen floor,,,,REALLY???!! Why advertise deep cleaning when you won't clean? So, for over $600.00; I was left with a job that was substandard. Additionally, when I called the office; I was rudely informed that my only recourse was to add more hours!!! I am sending pictures..which are embarrassing as I really needed a deep clean for showing my house. The work is horrible, and costumer service is worse. read more

See all

CA has been cleaning our home every other week since the end of October 2022. Although, they are reliable and do an ok job, especially considering our level of pet fur, they just aren't as thorough as I had hoped. In spite of several conversations and complaints with the employees and managers, each week, parts of our home are still left dirty or dusty. For example, they repeatedly neglect the dusting of electronics/furniture, have never throughly cleaned doors/baseboards and have not once wiped down the backsplash in our kitchen. We gave it a shot but I will start 2023 off by looking for another service. read more

If I could give 0 stars I would. Items were frequently missed. Ring left around our toilet, bed made sloppily, kitchen sink not cleaned. We were only ever given excuses. I will never hire this company again. read more

This is surface cleaning. Like many stated, inconsistent. Not what you would expect for the money. Rush to finish. Areas definitely not vacuumed and not dusted. Huge disappointment. Will be looking elsewhere. read more

Had The CA come to give me an estimate on my approximately 3200 sq ft home. Firstly I am OCD with cleaning and clutter so my home is clean and I have been doing myself for the past year. And yes I use a hard denture brush to clean my tile and grout! I vacuum and dust every other day, toilets the same. My husband and I are empty nesters. So you get the picture. The CA came looked at everything and said "yes you keep it nice and clean but the first cleaning takes a little longer and cost more". I said I know you don't know how long it will take but you must have had a house approximately this size, I need a ball park estimate. "She" said 250.00-350.00. I said ok they said we will be there about 8:30am on the date. Finally called at 10:45... they were running late... I had to leave. No problem. They arrive at 11:30 I returned at 1:20pm. I observed 2 ladies cleaning with a good system going.... 3:00 I said I have to get my car to an appt. Can I write a check. How much? " we're almost finished, I'll get the amt from my boss,..... 500.00.... . We'll that's A LOT more than the estimate. I was very surprised but I wrote the check. At 4:20 I get a call from" boss" saying they made a mistake on my "invoice" I said oh yes thought it was rather high,, NO she said I owe 300.00 more!!! 800.00 to clean a clean house. Unbelievable. NEVER have I or anyone I talked to heard of a " cleaning" cost like this. I will never recommend this scam of a business JS read more

I give a 3 because their phone customer service is timely. But if I were to base it solely on their quality of cleaning and reliability , I'd give it a 2. They have a perfect business model on paper but the reality of their service falls short. Surfaces are not cleaned to the level they advertise. We always have mold and mildew left in our bathtub grout and caulk as well as our faucet. "Hand wiped" surfaces are breezed over. Furthermore, they have called 6+ times the day of our cleanings to say they cannot service us that day and need to reschedule. I pay $170 every two weeks and sometimes the cleaners are at our house for less than 60 minutes if there is a pair of them. The limited time and the resulting lack of high quality cleaning is confirmation that the $170 is too expensive. We recently got an email that they will be increasing prices in order to uphold their high quality service. We've given them so much grace because we NEED a cleaning service. But we can't rationalize the poor quality anymore and today we cancel our services with them. My hope for this review is to guide prospective clients elsewhere and/or help the Cleaning Authority realize that their true business model needs to improve. read more

I have had my home cleaned by the same individual for 16 years who recently retired. I hired this group and not only do they surface clean, but they have crazy demands and are not at all accommodating. For the cost ($180 per week) I would never recommend this service. read more

I've been using the cleaning authority for about three months now, every other week. I have found them to be quite thorough. I have a large hairy dog who sheds copiously. They always do a nice job of getting the dog hair out of the carpet and I always wet wipe down the floors. That's an additional wiping off counters, all appliances and, of course, toilets are thoroughly cleaned. In addition, the ladies that clean the house are always very friendly and very accommodating, always willing to do those little extra things that you think of at the last minute. I would recommend the cleaning authority. read more

Bailey and Choua are amazing. They are on time, friendly and keep the house sparkling clean. They rotate area each time & do a thorough cleaning of each room. Ceilings to baseboards all areas of the room are tended to. I would highly recommend them. read more

I've been using The Cleaning Authority for about 8 years, so I've had several cleaning teams over that span. Lately Bailey and Choua have been doing our cleans and they are the best! I hope we stay in their schedule for a long time! We have the hairiest dog in the world and they do a great job keeping the carpets and upholstery hair free - even our carpeted steps which I know is a total pain. I also love how careful they are. Some cleaners damage wood furniture by hitting it with the vacuum and stuff like that. Bailey and Choua treat my house like it's their own. I read some of the other reviews and saw that people had bad experiences. That's going to happen once in awhile - not all clean teams are equal. I've found that if you just talk to the people though and ask them to pay a little more attention here or there they listen and follow through on the next round. read more

Had our 1st cleaning today which was the thorough one and we returned home to find spots that where not cleaned or dusted. Toilet area still dirty and things not put back where they were. We cancelled the service immediately. read more

I've had 2 cleanings so far and I am pleased with the results. I've just had a baby and can't even fathom scrubbing my floors and bathroom so I am very relieved they have been able to take care of it for me. The cleaning staff is receptive to my needs and comments which I appreciate. Also, they supply their own cleaning supplies which is awesome and the place looks very clean after them but doesn't have that disenfectent/chemicals smell which is awesome with a newborn!! Overall I'm very happy with the service. Shout out to team Kelly and Allie for a great cleaning and focusing on the shower and bugs!! read more

The first cleaning was good, not great. The second cleaning, well, it wasn't a cleaning! The house looked exactly as I left it that morning. Tub and shower were still dirty, the hard wood floors were WET mopped so they looked disgusting. There weren't any vacuum lines in the living room. The best part is I received an apology with no offer to make it right. Bottom line? Keep looking for a cleaning service and pass this one up. read more

They're efficient, professional, & we've been using them for years now, through three moves. Prices are reasonable and they bring their own vacuum and cleaning supplies (so that's built into the cost). They are also somewhat flexible about scheduling. read more

This service is such a joke. This was our second "detail cleaning." The reachable light pendants in the kitchen weren't dusted or wiped down either time, the french doors in our living room weren't even wiped down during the living room detail, & there are still mineral deposits around the bathroom sinks even after the bathroom detail was complete. Just cancelled my service today. If I'm paying $128 per cleaning, I want PERFECTION, & I don't want to chase people to come back & redo the job or complain about the work everytime. What a waste of money. read more

I hired these cleaners and after the 2 "detail cleanings" which cost over $300, I called the manager to tell her about the poor job done. Kitchen rug (small, at the sink) had not been moved during mopping of the floor showing obvious grime underneath. There was leaf debris under the family room couch, which is a light, easily movable couch. There were dust bunnies under my daughter's dresser. My vanity has a glass cover and there was still makeup dust and a coffee cup ring on the surface. It's black so not easily visible, but running a hand over it and looking from the side it was obvious nobody had touched this surface. There was dust, crumbs, sand, etc along many baseboards. The manager had the crew return to repeat their work. I moved all the furniture away from the walls so that they could clean underneath and wall to wall. When I returned to see their work, there was still dust along the baseboards, and the spot of floor under the kitchen rug still was soiled! I'm not terribly particular about house cleaning, but I would expect a cleaning service to clean the floor baseboard to baseboard, and clean counter surfaces entirely by moving items on the counters. I called to cancel the service and the manager asked me if I would continue on with a $20 discount for their next cleaning. I said no way. read more

Kelly and Caitlin have been cleaning our house for several months. They do a great job and are always very friendly and efficient. I would recommend this company for cleaning! They even put up with my black lab who tries to distract them! read more

We love Caitlin and Kelly! They have been my cleaning team for several months and I always look forward to coming home after they have been there, as they always do a great job of cleaning! They are very responsible and reliable. I really enjoy not having to have spend my weekends cleaning! read more

The Cleaning Authority is the best cleaning service I've ever had. I've had merry maids and a few others before and was completely unsatisfied with them. The cleaning authority is professional, courteous, and does a wonderful job! They do everything they say they will and above and beyond. They bring their own cleaning supplies and are reasonably priced. The girls work hard and are very efficient so I have more time to enjoy my clean house. I will never change companies again! read more

I had them clean my house for about 6 months and I am not that picky of a person but they did not do a very good job by any means. I called 3 times to tell them there were still cup rings on my table that easily wiped off with windex and there was wisker hair on the sink yet from my husband shaving. The last straw was when I was off of work when they were cleaning and they were there no more than 80 min. with 2 girls cleaning and I paid $110.00. I called to ask the owner/manager (Holly) their rate and I thought $110.00 was excessive for 80min. which averages out to around $74.00 per HR I was told she herself would charge no less than $74.00 and hour for herself to clean someone's house. I cancelled immediately after that ridiculous statement. read more