First few cleainings were good but then the quality completely fell off and they would not offer a solution such as a different team, also from day one they were tough to contact, they do not answer the phone and it takes a day for an email response. anyhow I would not recommend. read more

Our Team 13 Ashley and Jessica are the best. They really go the extra mile with the details. I have been very happy with The Cleaning Authority -Vancouver. Very organized. Get reminders that they are coming. Leave detailed notes of what they did and what they will do next time. I really appreciate Ashley and Jessica's time and experience. Thanks read more

Very disappointing! I keep a clean house, so it's not like this service came into a house with clutter or mess. I've had house cleaning services before and there are some things you never accidentally miss, such as the floor around the toilets and many other areas they committed to. This company is expensive; I knew that going into it, for that reason, I expected a lot better. You pay for first rate but get far less. read more

Looks like this place needs a current review- and I've got to say The Cleaning Authority is a GEM. Wow- WOW! Just used this service for the first time and the team that visited us went above and beyond our expectations. The gals that visited us today were professional, friendly with a great sense of humor. I've never signed up for something like this before so I wasn't sure what to expect. Our team deep cleaned all bathrooms and kitchen while vacuuming our living space. We appreciated their attendance to detail (folding blankets, stacking items, doing that fancy folded thing with toilet paper/paper towels, etc)! I'm hooked and hope to keep using this service for a while! Note- HUGE appreciation to supervisor Cindy, who has patiently helped us is rescheduling this clean multiple times due to other house projects taking a bit longer than expected. read more

The Cleaning Authority - Vancouver - Every surface in our kitchen was thoroughly cleaned. Items were removed, then placed back right where they were! - Home Cleaning Near Me - Vancouver, Washington

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Very personable when they came to quote on the job. The first 2 cleans were fine but expensive because of their $55 per person per hour rate for their initial cleans. Rate went down on the 3rd clean to the amount that was bid for the job but they did not do all that they had said that they would do and job was unsatisfactory. Pointed out that they did not do what their brochure said that they do and they did not care. read more

Our house has been professionally cleaned every 2 weeks for several years. We called several times for an estimate. They are never in the office. Finally, the Cleaning Authority came and gave us an estimate. They wanted about $1,000 for the initial cleanings. That's ridiculous, given that our previous regular by-weekly cleanings are usually $198. When I wrote back to ask about it I received no response read more

I am beyond satisfied! Team 7, Sam and Sabrina, came yesterday and did an excellent job. I'd asked for special attention to kitchen floor and ALL our floors look fabulous. Thank you so much! I hope these young ladies come again. read more

I was extremely disappointed in the management more so than the crew. I was told about all this quality control and if we ever have an issue they would fix it. The VERY FIRST cleaning my laundry room was missed entirely. They deep cleaned my kitchen and i could see right where they could reach on wiping top cupboards, which was a small section at the bottom. There was no call to see how my first cleaning went and when i sent an email with some issues, there was absolutely no dealing with them. If this is the start of the relationship, then absolutely not because in my experience, cleaning is usually the best in the beginning. Disappointed I wasted my time. read more

The quality of the service provided by this company is absolutely awful. They recently visited our home and 1) did not follow specific instructions pertaining to the care of our floor that could have caused water damage. 2) pretended to clean rooms and objects that they never stepped foot in or probably even seen, but noted service of them in their area rotations and additional tasks. We are paying them to clean every room, there is no reason why any bedrooms or extra rooms should be skipped when it's in our contract. Not only this, but we watched them THROW FULL TRASH BAGS OVER OUR SECOND STORY RAILING. This is unacceptable from a "professional" cleaning company and could have resulted in a dent in our flooring. In absolutely what world would any of this be okay from a cleaning service that you are PAYING for? Lastly, in the bathrooms they tossed all shower items down onto the floor instead of simply putting them back where they belong. Absolutely fed up with their poor service and cleaning abilities. Unfortunately this isn't the first time they've done a poor job but it's likely the last. I don't want to throw the team under the bus, but the way service is provided needs to be re-evaluated. read more

I am very disappointed. First, I wish I had read reviews before I started using this cleaning service. Then I would not have used them at all. I tend to believe the best until I'm proven wrong. So I gave it a good go, with several cleanings. Their literature, as my husband puts it, "talks a good ship." IF they performed all the tasks their literature promises, it would be worth the outrageous fees. But $186 for an hour of a hit-or-miss run-through--that is not acceptable. A couple of times I had them come back to do something not done, and I also responded honestly to the automated request for a review. But they really aren't interested in doing better. It's not one crew, it's not one time. They simply do not do good work, and they are okay with less than mediocre. I am leaving this review so that others may not be taken in by "empty promises" in their literature. read more

Pretty high priced for the level of cleaning performed. Was really excited about this service based on the "rotational cleans" and all of the check listed items they say they perform on each visit; but sad to say that I literally had to go around and check if they performed these items; and the majority of the ones they did were not done well (ie not actually cleaned properly) or missed all together. They also did weird things like take the bathmat from the floor and fold it over my hung bath towel (gross); broke small items and instead of telling me (since I was home) they left them on the counter by their note of what they cleaned. The only really good cleaner I had was the quality assurance team lead that came out for one visit - she had to fix all the items the team missed! Add to that, the time they spent in my home (average of 1-2 hours for the deep cleans) was certainly over priced- roughly $200/hr for living room, kitchen, 2.5 baths and one bedroom. I'll save myself the hassle of having to check the cleaners on doing their jobs properly and do it myself read more

The Cleaning Authority - Vancouver - Home Cleaning Near Me - Vancouver, Washington

We have been using the cleaning authority about a year and really love Team 7 they do outstanding work and are always cheerful I would like to have this team every time I have a cleaning. Sam & Sabriuna rock. read more

The crew does not understand English even after numerous times asking for someone who does. I specifically asked them NOT to touch a particular area in the house and I was in the house during the cleaning - assuming they understood, I did not watch them and they did exactly what I asked them not to do and ruined my carpet. I complained to the office and asked them to only send fluently english speaking cleaners...the next appointment THE SAME PEOPLE WERE SENT! When they did send someone else, I was at work, when I came home you could see the trails from a dirty mop across my white tile floors, and nothing was dusted!... read more

I wrote a review about my bad experience with this company and immediately got a response from the owner who apologized for the damages that were done. Two of his staff came over to replace the broken item and they informed me when I called in to complain about my damages it went to a call center that never informed them of my complaint. Both staff were VERY apologetic and nice. I was treated with respect from the owner and the two who came to my home. After this incident and my key returned, I moved on to a different cleaning company. If this miscommunication of my unhappiness would have been delivered correctly to management, I believe it would have been resolved and I'd still be using their services. read more

Before getting to the actual cleaning that was performed I want to start with the in-home walk-through. My wife and I had searched around online, Groupon, junk mail ads etc. for a cleaning service and had several bids, but we were either instantly turned off by their price or didn't get a good feel from them. Cindy from The Cleaning Authority came out to our house, walked us through each room and what would be done. She took the time to answer our questions, make us feel welcome and most importantly didn't try to speed through it to get out of there. That goes a long way in my book. Now to the actual cleaning..TCA does their work in "rotations" It's a refreshing approach and one we really like. In a nutshell, they do the general cleaning every time that you'd expect but then give extra attention to certain areas on each visit. I'd encourage anyone to check this process out on their website. We have 2 small kids, 2 cats and very little time with our busy work schedules to do extensive cleaning on our down time. We have a 2700 sf home and they did a FANTASTIC job cleaning it on our initial clean! The cleaning their crew did in our bathrooms blew me away especially. I could go on and on but overall, It was amazing coming home from work to a clean and refreshed house. Do yourself a favor and give these folks a call, you won't be disappointed. read more

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Team 7 (Maribel and Alejandra) are fantastic!!! We appreciate them coming to our home and creating organization and cleanliness. They deserve a bonus - as you can see - others in YELP have thought the same about them. Thanks Team 7! read more

The Cleaning Authority comes once a month for me. I was impressed with their checklists and rotations. They have done a really great job for me. Team 11, Jeff and Leann were amazing. They were just here this last Tuesday and they were so thorough. I can be a bit messy, they even cleaned up around a plant area that I had meant to do myself because I spilt some soil in my window sill area and didn't expect them to deal with that! THANK YOU!!!!!!!!!!!!! :) read more

I've had weekly service for over a year. The Cleaning Authority is hands down the best I've seen. They are professional, thorough and have excellent customer service. Their prices are very competitive and I've found I get a better clean for my money with this company. Coming home to a clean house each Friday is my favorite day of the week! read more

The first time through cleaning they missed dust on a shelf in the bedroom, plus did not dust the lamp shades in the living room and the ceiling fans. So, I will give them only 3 stars...the team of 2 young ladies and I mean young! Maybe its their age? I'm 60 and have health issues which slows me down and at times prevents me from doing housework. I really do want them to succeed for my sake! read more

I REALLY wanted this company to be THE ONE. I moved here a year ago from Georgia, where I had the same housekeeper for 11 years. This company has a system that works perfectly on paper. I loved that they have a detailed list of what they will clean every time. It's a great strategy and should be implemented by other companies.Unfortunately, the strategy stops there, at the paperwork. Their employee's, however do not know what is on the list. The first two cleans they do are categorized as deep cleans. They charged me $30 more than my regular bi-weekly cleans. I understand why and was fine with it. After the first clean was done, and I really looked at what they did, they had only completed 9 out of the 22 tasks on the list. And what these 2 girls, Audrey & Taylor had done,I could have paid my 10 year old to do better. They just did an absolutely horrible job. I called and talked to Shawn, the owner and he assured me that he would have someone the next day come out and do what they didn't. The next day, Veronica came out and asked me to show her what needs to be touched up. I explained to her that it wasn't just a few things. After telling me that her boss Cindy was going to try to get out and help if she needed her, she thought she could do it herself. After I did show her what they did not do, she called Cindy, who came over and the 2 of them worked for 2 hours and 17 minutes to do an almost full clean. I know that Cindy took numerous pictures and hopefully she took them back to the owners. When Cindy was done, she came to me and told me that they were done and asked if I wanted to check their work. I am disabled and hate the fact that I have to have someone clean my house anyways.I don't want to have to spend my disability check on cleaners as it is, but I am not going to go around and white glove everywhere behind them. I said that as long as everything was done on the list, that was great. I was shocked though when she said to me, "I don't know about everything on the list, but I can guarantee that it is cleaned really good." She didn't go down list and check off each thing as she did, but it was really clean and they did a great job. The second clean was awesome! I called Shawn back and went on and on about how well they had done, and asked if I could request to have those same cleaners clean the house every time. He was happy to make that happen. The third clean just happened Tuesday, with the same 2 girls (I think one was Jainey?) coming back. I am the type of person who gives huge praise when things go well. The house downstairs looked great and I called and told them how happy I was. Unfortunately, I made that call to soon, as I just assumed the upstairs would be as good. When I did make it upstairs, I was very disappointed. I saw that our master bathroom shower was never even cleaned. They just "forgot it, I guess?" In addition to that, the counter tops and sinks still were not clean and the mirror behind the sinks each had water spots all behind the fixtures. Upon further looking, behind and around all the facets in the house, and surrounding counter tops had not been cleaned. I did call and talk to Shawn once again and he was going to send them back out again to take care of it. I told him instead to just mail me my keys back. It is so frustrating to me. I loved the company approach to list exactly what is going to be done each time, but if the cleaners don't know their own list, it is just an automatic fail. I understand that part in that if I was a cleaner, it would take me forever if I went exactly down the "list," because that's just time efficient and would take forever. Any good cleaner just would do it all anyways. It wasn't so much that they do all these extra things, it was just that it was listed.I don't really know how to explain what I mean except to say that it is just all common sense clean that anyone would do. Part of me is mad at myself that I cancelled and am not going to get them back again, but the smarter side says who cares if I'm not going to get them back because I never really had them. I just hate the process of being in this position because I tell myself that everyone is human and people forget stuff. But how does house cleaners just forget the master bath shower? Now I'm back in the same dilemma of having to find someone else to clean my house. It just makes me feel my disability even more. I don't know if this review will help anyone. Like I said, I always tell people what an awesome job they do! I don't think I've ever even left a negative comment on any site, but this one deserves it. It is so crazy because my 18 year old son told me that he didn't know why I would hire them because they had such a bad rating. I'membarrassed to say that I have never even looked at reviews, but wish I would have. I now will look at reviews. Once again, it was yet another reason I should have listened to my children! I really just really wanted this company to be the one..... read more

We are very happy with this service. Team #7 with Maribel and Alejandra consistently do an outstanding job for us. They tend to every detail. I love coming home after work to a nice clean house. We use the every 2 weeks plan and it's perfect. It makes our lives so much better. read more

The Cleaning Team does a great job at providing some sanity to my household by cleaning every other week. They are dependable, consistent in their work and trustworthy. While I think it is a different cleaning team each time, they seem to know what to do so that when I come home from work at the end of the day, the house looks great. I appreciate the cleaning list for the next clean so I understand what they are focused on. Highly recommend! read more

Not worth the money and definitely not worth the hassle. I hired them to clean my apartment for several months, but eventually gave up on the kinks ever working out. To begin with, the cleaners who came to my home were different people nearly every time, so I never recognized a face or a car. Perhaps due to the ever-changing staff, my cleanings were never consistent; I would get one decent cleaning, then one that seemed rushed, then one that seemed just plain lazy. Another decent one would slip in each time I was ready to interview another company, a time-consuming task I was hoping to avoid. Only once did I get a good cleaning, where I didn't come home and see something dirty in plain sight. They definitely do the bare minimum, such as taking out the trash, but failing to wipe down the trash can, even when food or drink is spilled on the lid. They say their policy is to return and clean anything you think they missed, but really, who is going to have them back to wipe down a trash can? Yet, if I wanted to clean my own home, I wouldn't be paying them. In addition to the problems with the actual cleanings, there were issues with them not showing up when they said they would, or just not showing up at all. Whenever I had to call to complain about the no-shows, they would skip over any kind of apology, and the same went for other mistakes on their part. In the beginning, it took three cleanings to sort out key issues: after they complained a key didn't work, I gave them a live demonstration on how to handle a tricky lock, and the cleaners stood silently, not bothering to tell me that it was a different lock and key they were having trouble with. Only when I left home did their boss call to tell me I had demonstrated the wrong lock, and although he sounded just as annoyed with the cleaners as I was, he did not apologize. I don't know if the company is worried that the minute they admit fault on something, a client will expect a discount, or what, but it really irks me when a company fails to apologize for mistakes, especially repeated and/or avoidable ones. Bottom line, I never knew who would be showing up (if anyone), what time they would be there, or whether my cleaning would be mediocre or flat out lazy/rushed. The only consistencies were my checks being cashed and them failing to accept responsibility for repeated mistakes on their part. The day I called and told them never to return, it was hours after they'd failed to show up (again). No one answered my call, and no one ever returned my message. I suppose there wasn't much for them to say after I fired them, but the lack of response sealed my impression that they simply did not care whether I was a satisfied customer or not. read more

The first two cleanings were ok. The next two were not good. The worst was two days ago. There was debris on the carpet in the family room. They moved things and didn't put them back where they belonged. For instance, they put the toaster by the sink, didn't put bathroom rugs back where they belonged, etc. The focus was to be on the living area and they were to vacuum the furniture. I found cat hair in large quanities on one of my dining chairs. I know the cat had not been there because she died two weeks ago. The house just didn't look clean. The women that came seemed unsure as to what they should do. They asked several times if they were to do all the rooms. We had them come four times and each time had a different team, that came at a different time. They never seemed to be well informated about what they were supposed to do. We discontinued our service. Very disappointed. read more

Called them to have our home cleaned. The woman said she would have to call us back to schedule. No call back. Called again a couple days later. Left a message on their answering machine. No call back. Called again a couple days later. The woman rudely stated you are not on our customer list. No apologies. They were evidently not interested in adding us as a customer, are unaware of common courtesy, and lack any concept of customer service. read more

Today I had cleaners from The Cleaning Authority clean my house for the first time. I couldn't be happier with how my home looks. They did a wonderful job. This is the first time I've hired a cleaning service to clean my home regularly, and I think it's going to be a real treat. Before this, I've always done it (not always that well) by myself. read more

Looks like your reply got deleted once you realized that you weren't being honest, by saying you offered to clean up any areas I wasn't satisfied with. May I ask the name of the person who offered to come back and clean up any of the areas I was not satisfied with? I do not remember such an offer. But you remembered to cash in my check asap. read more

The crews that come to "clean" the home have consistently done a poor job. On over a dozen occasions I've gotten locked out of the house, when the instructions are clear in all caps what NOT to do. I've put up with this and other minor issues for almost two years now... but today put it over the edge. I have no idea what is wrong with the people that came today, but they took all my hygiene products-- including my $200 electric toothbrush -- and thew in the cabinet under the sink. This cabinet NEVER gets cleaned, and I'm certain it is full of bacteria and germs. This was unacceptable. Do NOT hire the cleaning authority. If I were the home owner, I would have fired them over a year ago. read more

Been using this service for a year and love them. A new crew came today, Jeff and Kelcie, and the house was immaculate. Any problem I have had has been very minor and the C. A. responded right away. I wish I had used them years ago when I had a house full of kids! read more

Our experience has been quite different than those stated in the existing reviews. We've been using Cleaning Authority for over a year and have been very pleased. They do what they say they will do, and are responsive anytime we need to change our schedule or make a request. The girls are always friendly and get right to work when they arrive. Krystine, Brianna and Allex have been great and we are appreciative of their hard work! read more

The Cleaning Authority does a great job. They are reasonably thorough and prices are certainly competitive. Kali & Bri made my house sparkle today! read more

I highly recommend this cleaning authority team #1 cleaned my house today and did a great job like they always do I never have any complaints and they always do what they are supposed to do plus more it's fun to come home and see what extra they did for me. I have Parkinson's and unable to Lee my house as clean as I like the cleaning authority make that possible for me i appreciate them I always think they are going to complain about how dirty my house is at not want to come back but they never do thank you team #1 read more

TCA reached out to me today and we are working on a resolution. Will update further if I need to.

I must agree with the other review and wished I'd read it first! I actually only used this service once and that was enough. While they are professional about seeing your home and assessing your needs it ends there. They set you up for 2 initial "Deep Cleans" but I stopped at one. I found the workers rather lackadaisical and was a bit astonished that it required both of them to change and make a queen bed! Oh , yes and another thing i was informed that there is an extra charge for changing sheets. Really?! That would add almost another $25 to service my home. All and all the overall "Deep clean" was completely inadequate. read more

If I could give less stars I would!! I think the only time I ever got a satisfactory clean was the very first visit and never since (they cleaned my house for the past couple of months). There were numerous issues with this service like rushed/lazy cleaning, puting things back in the wrong spot (ok I know I'm super OCD about where my stuff is but leaving a garbage can in the middle of the room?!?!), they left my front door unlocked (seriously?!?!?!?!), and the worst offense was finding out after coming home from vacation that they had shut 2 of my 3 cats in a room and they were stuck in there for over 24 hours without food, water, or a litterbox (they are fine thankfully or they would be paying my vet bills!!). The cats being locked in a room was the last straw. I even voiced my complaints (after the door being left unlocked) to the owner and gave them a good month and a half chance to show improvement but it just went downhill from there. Don't wast your time or money on these people. I'm sure there are better services out there!!! read more

Just completed the "Initial Clean B" with Jeff and Dena! Looking forward to getting on the schedule for the every other week cleaning. Nothing better than the vacuum marks on the carpet and I didn't put them there! Thanks Jeff & Dena. read more

I've had these guys clean my home 4 times over the last 2 months, trying to give them a decent chance, but I'm done. After an initial walk through and thorough discussion of what I needed and what they were prepared to deliver, everything was written down in detail and I was given a price. Never once did they fulfill their end of the agreement in full. On each occasion things were left undone that were on the list of things to do. Several calls and emails, more assurances on their part, continued disappointments to the point that I feel like I have been overcharged repeatedly. Also, the maids, different team on each occasion, while very friendly, they are not careful. First visit they somehow yanked the cords out of the back of my wall mounted television and I had to pay a handy man $100 to come and fix it. The last visit they accidentally broke several items that amounted to around $30 in damage. I will not be using this company again. read more

Disappointed! Wish I would have read reviews as I normally do.Received a number of brochures in the mail and finally decided to give them a chance based on the well presented list of items they claim to clean on each visit. The home I hired them to clean was vacant at the time so I was not present to oversee the work, guess I needed to be because the items I requested specifically (appliances) were never touched, unsure if they did anything or even showed up. I sent pictures immediately to owner John Arenz and conveyed my dissatisfaction and distrust for his company. Stated he would charge us half. Well I didn't hire half a company or a half cleaning. Will not use them for any of my properties nor recommend to anyone. In fact will be sure to advise all family and friends to steer clear. Beware! Hope potential clients will read these helpful reviews before choosing a company to perform work. Maybe these unfavorable reviews will inspire some changes to his company. read more