Disappointed with the lack of sanitation standards at this franchise. Trainees are forced to clean toilets bare-handed with no protective gloves. Dirty toilet bowl water was left sloshing around in a cup inside the cleaning caddy, spilling over and contaminating all the tools. Shockingly, this same contaminated caddy is used to hold the tools for cleaning kitchens where families prepare food. Worst of all, the same rags used to clean the inside of the toilet were used by the trainers to wipe the entrance floors at the end of the shift. Paying clients should be deeply concerned about severe cross-contamination being tracked into their homes by this unprofessional company. read more

Have been a client for 3 years. Have always had a thorough cleaning. This week was a new crew. My house is absolutely spotless! I didn't think they could exceed the last crew but they have ! Thank you, Cleaning Authority! read more

I do not recommend doing business with this company. The last few months we've experienced multiple scheduling issues, and two cancellations that we were not made aware of and had to call to confirm and reschedule. We also were initially assured we would have a consistent team cleaning our home, and that has not been the case, so the quality of the work varies each time. Michael, the owner, is disorganized, rude and unapologetic about their errors and more concerned with the personal issues he's facing with his business and corporate than delivering on good customer service. read more

STOLEN ENGAGEMENT RING - Company Took ZERO Responsibility and Put Our Safety at Risk We hired this cleaning company believing we were protected -- they claimed to be licensed, insured, and bonded. That turned out to be false and led to a nightmare experience. An employee stole my engagement ring, later admitted to it, and pawned it. Tragically, the pawn shop melted down the ring, so there is no chance of ever getting it back. After the admission, she was fired -- but shockingly, the company then gave her OUR home address. She showed up at our house trying to confront us, which was terrifying and completely unacceptable. Even more troubling, the company also gave us her personal contact information without our asking, raising serious privacy concerns. The owner has refused to take any responsibility, insisting it was solely the fault of the individual -- but we hired the company, not the employee. That's not how liability works. To make things worse, our lawyer discovered that after the new owner took over, the company had not registered their fictitious name which is a violation of Virginia State Law. We've consulted legal counsel, and are continuing to pursue justice. This company failed at every level: accountability, safety, legality, and basic ethics. Do not trust this business. If you value your safety and your belongings, stay far away. read more

It's sad because they were a recommendation. I used them for quite a while, and my regular team was good (although I would not necessarily say the same about some other teams). But if you look at the other reviews, clearly there is a problem. My biggest issue is that they have been unresponsive for the last few months. I called to ask for a reschedule and no one called me back. The app had me scheduled out for the next month. Then I got an e-mail saying they wouldn't be able to send out a team to me one day and it wasn't even my scheduled day, which was odd. I got no response to my reply questioning it. The app then pushed me out another month. I called to ask about my appt and the individual said he would have to have someone call me back, which felt like another brush off. I don't have time to chase down a business. They clearly are not concerned about getting my money. So, I'd rather work with a reliable company I can happily pay. read more

I wouldn't recommend this company. The owner is rude and wouldn't allow my 28 year old son, who is 1/2 owner of the home, talk with him about an estimate for cleaning. Also, his responses to dissatisfied customer's reviews is unacceptable and unapologetic. Glad to give my business to someone else! read more

Another Amazing clean by Miriam and Leslie, Team 14! They always arrive so happy and professional! It feels so good to walk around and smell a thoroughly clean and spotless home . Having grandkids and grand dogs visit daily the past two weeks has been a challenge keeping my home clean . Thank you , Miriam and Leslie for always such an incredible clean ! Stay healthy! Kathy & Pat Herman read more

I am finished with this company. The only thing their crews care about is how fast they can get in and out. In addition to their sloppy work they have repeatedly banged their vacuum cleaners into my walls leaving black marks. I just paid to have my condo painted 3 weeks ago and they have already left 3 such areas on the new paint job after only 2 visits. They couldn't care less about the client's home. I am done with them. I am firing them first thing in the morning. If you care about your home do not hire them. Because they don't. read more

READ THIS BEFORE HIRING THIS COMPANY! I do not recommend this business. One of the cleaners on the crew reported to her boss that my son had said something inappropriate. When I talked to him it became very clear that it was untrue. My son and I both tried to talk to the owner but he was not responsive. If it had ended here it would be unfortunate but understandable. But it doesn't. When I mentioned to the owner that I would not recommend his company he started yelling. He was angry and intimidating. Go with a company that values their employees AND their customers. Customer service is about the good times and the difficult times. Look for a company that seeks to resolve problems in a way that respects everyone. read more

Appreciate this company's ability to thoroughly clean without bleach or other harsh chemicals. The teams sometimes change without warning but the details of your preferences are clearly recorded on a job ticket. You do not have to be home to supervise and if there is a problem the company is responsive and fair. All that said(I've been a customer for six years), yesterday 's team (Kim M, Ashley and Kim S) did an outstanding job. I like that this review will qualify them for an employee appreciation bonus. Go team! read more

Casey and AJ cleaned our home for the first time today. We had to reschedule, and our usual cleaners were not available. Casey and AJ were really professional and pleasant. Even though it was their first time here, they were very conscientious. Carol S. Virginia Beach, VA read more

We have used The Cleaning Authority for at least 3-years and we have always had excellent service. We both work from home, so it could be a challenge to get the house cleaned while we are home, but our fantastic team of Wanda, Rhonda, and Jessica make it go very smoothly. I love that they do an extra intense cleaning of different zones of the house with each visit in addition cleaning the entire house. We are very happy with our team. read more

I absolutely love coming home to a clean house. The Cleaning Authority delivers! Fatima and Tunisha are wonderfully thorough and they send Kissa as a quality inspector to ensure it's done right. I'm so appreciative of these ladies and this awesome company. As a working mom, outsourcing the in-depth cleaning is something that provides such peace of mind for me. The price is right and I couldn't be happier. Thank you! read more

We used them for many years. A lot of turnover and cleaning was never up to par. People were nice just did not do a good job of cleaning. Were in and out quickly. read more

This company is unwilling to accommodate the needs of customers. They never have the same team and never show up at the same time. The managers don't help at all and my house smelled of smoke every time they left. I would give zero stars if possible. read more

Do not hire this company. They will speak about your home, things inside of your home, your parenting, how misbehaved your children are or even how lazy you are for not cleaning your own home. All the employees do is complain. The Manager is very rude and the owner as well. They all do their own reviews on google by making multiple accounts. The inspection manager will go through your cabinets and closets just to see how you live. They enter rooms that are not suppose to be cleaned just to see what's behind the door that you don't want them to see. Very intrusive company. read more

We have been very happy with The Cleaning Authority for the past several years. Stacy and Cynthia (Team 7) do a fantastic job every time. We look forward to coming home after they clean. Keep up the great work. read more

I started having my house cleaned by this company in early September- every two weeks. I was using another company prior... I am beyond happy with their service. They are on time, as promised, leave personal notes to let me know what they did and when they will be back... a supervisor also pops by sometimes when they are cleaning to inspect their work and they also leave me a note. The cleaning is amazing- so happy with this company. Keep up the great work!! read more

We emailed pictures the very same day. We told the woman that we were sending them as well. We have not received numerous messages...just one voicemail saying you were sorry that we were cancelling...nothing about the scratched wood floors. read more