This is by far the most incredible Carpet cleaning company My carpet looked brand new after Josh finished the job. They exceed my highest expectations. Very professional and truly care about you as a client. I will be a lifetime client and will never want any other Carpet cleaning company as This one the Best Ever... BarNone They put the 'W' in Wonderful And the 'E' in Excellence. 100 stars read more

I recently purchased a "Deep Clean service" from J's and its was quite the opposite as advertised. It was quoted at $425 for a top to bottom full service 2br 2bath+ office and nursery it included the rest of the house as well . You can see all of the items on their cleaning Checklist and I'd say maybe 25% of them were done. https://www.jcleaningservice.net/cleaning-checklist Ultimately I was charged $440.25 so upchaged from the quote and they sent 1 person for 3 hours (not sure how it possible for one person to do a deep clean in 3 hours to start with). Either way they completely skipped over one of the bathrooms, Didn't even vacuums parts of some rooms, for example there was a pair of shore in the corner of one room and they were just vacuumed around, its something had to be moved (no matter how small it was just skipped over). Oh, and did I mention they didn't even bring their own vacuum they had to use mine? No dusting was done, fan blades all still covered in dust, no baseboards or corners cleaned no matter how accessible. They say they will wipe down microwave inside and out and cabinet faces, didnt do that, didnt even clean some parts of the counter around my coffee machine. Id break it down to I paid someone almost $150/hr to use my vacuum to do a bare minimum clean that I probably do a few times a week. I reached out and told them i was dissatisfied with my service, provided photos and video of all of the issues they apologized and said they would refund me, so I waited and then the refund never came, I reached back out and they said it should be 7-10 days for the refund to come and it still never came. That was close to a month ago now. I'd would suggest quite literally anyone else. 0 out of 10. read more

We have used J's a number of times now, and their service is always top notch. Our technicians were going to be coming late on the original day scheduled; however a quick conversation was able to move to the very next day. The house was left in exactly the same shape, except much cleaner. Always recommend! read more

The gentleman came in on a last minute request! He worked diligently and did an excellent job. We pulled up area rugs as we were moving out and found unexpected stains. We didn't want to leave that for the new home owners. It was affordable and we were very happy with the results. Thank you!! read more

Edit: never received a refund or apology email. Why are you a CLEANING service if you DON'T want to clean? I'm a SERVICE-disabled veteran and I've moved a lot with my 10 years in the military from overseas. This company does not cater to veterans or the disabled. I booked and paid in advance. They cancelled my booking at 6 and they were supposed to come at 12-4. I waited 6 hours and they didn't clean They said consolidate. And I said MAJORITY Of the stuff will be gone. LAST MINUTE, THEY SAY THAT EVERYTHING NEEDS TO BE OUT BUT THAT WAS NOT THE AGREEMENT!!! I DO NOT RECOMMEND. I paid in advance and they don't show up until 6 hours later and cancelled the job. Report to ADA! read more

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They did an outstanding job on my house! So professional and timely. Very nice and respectful of what I asked. Can't say enough about their service! read more

The ladies did an amazing job cleaning a house for my mom who is blind . They payed extra attention to all the little details and were very kind to my mother . Wonderful job , very professional ladies , highly recommended . Monica read more

WOW! WOW! WOW! Megan and Brian of J's Cleaning Service gave my house the most thorough cleaning that it's probably had in its history. I requested a Move Out cleaning. After ensuring all closets, cupboards, and drawers were empty, they started on my third floor and worked their way down to the first floor. Their cleaning was very detailed. They removed pet spots on the carpet that I couldn't clean. They cleaned floor and ceiling moldings. All bathrooms were cleaned. In the kitchen, they emptied the refrigerator of all drawers and thoroughly cleaned them. The stuff was cleaned to perfection, especially the top of the stove. I was delighted by their diligence in ensuring a quality job. Megan and Brian arrived on time and were very professional. I highly recommend these two housekeepers when choosing J's Cleaning Service. read more

So I've never used a maid service before for my home and wanted to try it for the first time. After looking around for a while, I decided to go with J's Cleaning Service. They were super responsive and able to book me within a few days. I asked for 2 bedrooms, kitchen, living room, dining room and the 1.5 baths to be cleaned and they did a great job. Two people were sent in to do the job and did it within a few hours. My home is use 1400sq ft. My only issue is the pricing. After my first cleaning I asked that in the future I'd like only the kitchen, living room and the bathrooms to be cleaned monthly and I was quoted $150 a month. I may use them again in the future since I know the job they are capable of. They also offer military discounts. If you're in the market to have your home cleaned, which I recommend trying it. Test them out. read more

We were promised that as the cleaning was being finished we would be contacted so that we may come to do a walk through with the cleaner or so that we could send a friend to it if we were unavailable. We got no contact at all until after the cleaner had already left, and even then it was simply a text saying that they had to "run." I went to drop my key off at the house, as this was a move out clean, I found trash all over the driveway and my clothes in the trash. It had been raining and storming all day, yet whoever cleaned decided to use our trashed paper takeout bags as garbage bags instead of using or bringing trash bags, and then left these paper bags loose in our driveway for the storm to destroy. It also seemed as we were moving we forgot to check the dryer and instead of contacting us about it they took our clothes from the dryer and put them into the trash bins outside. I had to spend over an hour at 9pm, in the rain, cleaning my driveway and picking my clothes out of trash. A majority of fans, windows, etc were not touched; bathrooms still look almost identical as when we left besides sweeping; only appliance cleaned out was my microwave, rest looked like they hadn't been touched; sliding door track hadn't been touched, etc. Now the carpet- the strong scent of soap disguised how horribly it had been done for the first day, but once that had dissipated, the house was filled with a strong, musty, wet dog scent. Upon closer look at the carpet it was clear instead of vacuuming up the dog hair/ dander left behind they had soaked the fur with their carpet cleaner shoving it deep into the carpet, leaving the house with a horrible scent that won't go away. Upon seeing some wiped down counters and the heavy smell of cleaners/soap I thought it must have been done. Over next 1 to 2 weeks my landlord noticed all of the things that had not been done and sent photos. I tried to email the company. It had been a couple of weeks, but I still hadn't heard back. I'm not upset that I didn't hear back right away, companies get busy, emails get lost, and technology isn't always our friend so sometimes things don't even go through. When they did respond to my next email they said they had not received my one from before. What I am upset over is they then went on to say I didn't email them within their 30 day span and that I should have known to call them even after business hours. I made sure to email them within 30 days (first one they didn't receive at day 14 and second one on day 30 during business hours). They didn't respond until the 31st day so they are claiming it's not within 30 days. The last few weeks I have been working during their hours so I was unable to call them during their business hours, and no where on their site or when they speak to you about setting up an appointment do they say to call after business hours. Their website claims that you may use email at anytime and has specific listed calling hours. We no longer have any access to that house because we moved out, the landlord was the one who had to help us set this up for another cleaning crew since we were in the middle of moving into our new home and we no longer had any access to the old home and hadn't heard back from Js. I asked for some type of compensation in return since the job was not done, and since there is no way for us to get them into a house we don't have access to because new people needed to be living in it for them to have done it anyways. I did not request a full return. I understand that technically someone still spent time in the home, and they need to pay their employees, so I do not expect a full return. But it is absolutely unacceptable that they are doing absolutely no compensation because they did not take the time to clean our home. We had to save and spend over $600 for this company alone, for only a 1,500 sq ft home. We are now out over $600, the time it took to clean the driveway, and the money that has to be given to the landlord for the cleaning to actually be done. There is no excuse for this many mistakes. read more

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My carpet had dirt and stains. The J's staff were on time, professional, and friendly. They said they took pride in their work, and it showed. The carpeting on 18 steps and a large area was clean, and it looked new. They were very affordable. read more

Wanted them to do a move in cleaning. I specifically said I needed my new home to be deep cleaned and they didn't. I had to pay for a 3 bed 1 bath house cleaning that looked like a 15 year old did a surface clean. They didn't even touch 2 of the rooms. They cleaned the bathroom ok but the kitchen and everywhere else was still dirty. Called and let them know this and they don't give refunds just as a heads up they instead offered to come out and clean again which there was no point anymore as I had to go in and clean it all myself. If I could give 0 stars I would've. My feet were pitch black within minutes of walking into my house. And one of the cleaners disappeared for an hour to go to the bank. This happened in March. *tThey never did a final walk through. They mopped grabbed their stuff and left. read more

Awesome job! Cleaned my 2 bedroom 2 bathroom apartment in a little under 3 hours. As well as cleaned my carpets immaculately! This is my first time hiring a service to clean so im not sure if they usually clean the walls as well but I noticed that mine weren't cleaned. Everything else is flawless, counters, stove, oven, refrigerator. The price wasn't bad either! Update: the apartment still charged me for a carpet cleaning and oven cleaning!!! read more

Was able to quickly and easily schedule a move out clean - and they did an awesome job!

Amazing service at a great price with a friendly technician! They cleaned our sectional couch and it looks and smells brand new. I highly recommend J's!! read more

Had a move out cleaning done, and the cleaner that showed up was very nice. But for a house that is almost 3000 square feet I can't believe that they only sent her by herself besides the carpet cleaner guys. She missed a lot of spot, to include the inside of the cabinets and under the sink. For the price that we paid, the job did not seem fair for what the finish product was. read more

Rugs were vacuumed but the cleaning was average. It was hard to tell if it was cleaned.

We hired J's for a "deep cleaning" of our 800 square ft condo. The quote I was given (including windows, oven and refrigerator) was $315. The woman who came over was wonderful but she mentioned a man was supposed to come and help. He never showed up. She said he's tall and reaches the spots she can't reach (which we ended up noticing since higher up spaces were still visibly dusty). The woman who came did an amazing job for one person (I'd be exhausted). But the fact that we paid $315 for what was supposed to be 2 people but ended up getting the work of one did not sit well with me. When I asked J's service about it they said "we couldn't help he was sick". But... that's it? We also were surprised the tub only looked as clean as it does when we do it ourselves. I thought a cleaning service offering "deep cleaning" would have special equipment. They first offered to send someone over to to the tub again but then took it back and claimed the tub was old and couldn't get cleaned more than it was- but I sent photos with the black gunk that very well could come up. There was also an option under the "get a quote" to ask for grout cleaning (which I clicked). When I let the service know our grout wasn't done they stated they don't offer that. Why was that an option online? I'm still confused by the entire experience but instead of fighting it, I'm just leaving a review. Here's my tip- talk to them over the phone and get clarification of exactly what they will be doing and don't rely on their online service. I thought we'd go with them again but the more I think about it and the more I see in our condo as the days pass that wasn't done- we will be looking elsewhere. I'm leaving 3 stars because we liked the woman who came. *Update August 30th 2021: Is a tub from 2008 considered aged? I was able to get the black grime off myself this weekend only using a rag, baking soda, and peroxide. Just an FYI. read more

This review is LONG overdue. The short (tl;dr) version is: J's is fast, affordable, and thorough. The long(er) version is: I was in a pinch and needed to get a big couch cleaned before Thanksgiving. I had 2 other services cancel on me and I was down to the wire. In comes J's. The hero. Friendly, understanding and accommodating are understatements, but pure fact. My couch was gnarly and covered in dog hair and just stuff that couches accumulate over time. I communicated my needs and J's addressed it like it was their absolute top priority. The tech arrived early, explained everything to me, and bounced quickly. The couch was left in an amazing condition and was dry before the out-of-towners arrived. There is ZERO doubt that I will be using J's again. Stellar crew and top notch customer service. read more

Paid $275 for a move in cleaning, but floors were not done, counters were not cleaned, dust still on windowsills, etc. My fiancé spoke to the owner, who did refund $50, but never followed up about further rectification of the situation. It's outrageous that we spent $225 for a job that was not completed, and the owner simply did not care because they had already gotten paid. read more

Very responsive and friendly cleaning company! I hired them to clean the home of my best friend who just gave birth and has been juggling life, kids, and cleaning. J's cleaning made her life easier today and was very happy with the service. I even asked if they can leave a nice note from me for my friend after they finished cleaning and they didn't hesitate to do it! Definitely recommend them! read more

I cannot say enough amazing things about this wonderful company! First, it's family owned - which I love. Second, Dave is retired military, something else I love. Third, they are fast, friendly and super professional. The situation - apparently we could appear in one of those "nose blind" Fabreeze commercials. We awoke on Saturday morning, with family incoming THIS weekend, to realize our big area rug was dirty and smelled like dog. In a panic, I turned to my trusty Yelp and checked out their reviews. I called on the off chance that they might answer, and hallelujah Dave picked up the phone! Not only could they do it TODAY, but they were here in 45 minutes AND gave me an INCREDIBLE price!! You absolutely cannot get any better than this. There is still a little staining in places, but that's on me. The rug is more of a deeply textured carpet, and they didn't have the machine with them for that (remember, I said area rug), but with the sofa in place, I am the only one who notices. Bonus - they gave me a fantastic quote to come back after the first of the year to do the entire upstairs of the house and hit that rug with the machine that's designed for it. I will DEFINITELY be scheduling that. Bottom line, no more dog smell, clean carpet, fast and friendly service. You simply cannot ask for anything more. Support your small local business people!!! read more

With an upcoming move, we requested J's Cleaning Service to do a move out clean in our rental. They were very accommodating on such short notice and moved schedules around due to a winter storm. While there were a couple things missed, after reaching out, Dave and Rebekah sent someone out the next day and completed everything without hesitation. We had carpet cleaning and house cleaning and were pleased with the staff and how quickly they worked. Definitely recommend if you want to support local and want fast and quick service. Thank y'all for being so accommodating and working with me! read more

I'm sure they're good at a lot of things but one service they shouldn't offer is couch cleaning. Our sectional was still filthy and I had to go over it and clean it with spray and a rag (the marks came right out so it's not like they weren't removable). None of the cushions were turned over for cleaning and some cushions weren't even touched. Really disappointing. read more

J's Cleaning Service - Office Cleaning Near Me - Portsmouth, Virginia

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It is hard to find a good cleaning service but I know I found one. J's cleaning responded to my request for a quote in 5 minutes. They immediately fit me in for my move in cleaning. The owners, husband and wife, called to verify 45 minutes before my appointment time. When they walked in, they introduced themselves and asked me what I wanted. We even walked room to room and I got to point out areas that I was concerned about. Both of them asked detailed questions about expectations and levels of clean. When they started I was assured that they could move anything they needed to. They brought in deep cleaning supplies, a ladder, a vacuum, a broom and multiple rags. Both are definitely committed to setting a standard with their services. I would recommend them to anyone who needs a move in or move out clean. I will definitely hire them again. Plus they offer a bi weekly cleaning service. It will be a pleasure to come home to a truly clean home. read more

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On June 25, 2020 I contacted this company for an estimate on a house cleaning for July 15, 2020. He was very responsive and gave me an estimate. He was retired military and we are active duty so we went with him. I messaged him on July 8, 2020 to confirm our appt. He replied back that they have me down for 9am on July 15th. Well 9am came and went. At 9:10 I called them. The women I spoke with was so confused. She had no idea who I was. She offered to send someone out, but at that point I wouldn't trust them to do a good job cleaning if they can't even schedule an appointment correctly. Even after a reminder a week out. Very very disappointed. Wanted the house cleaned before a big event. Now I have to scramble to find someone. Teaches me a lesson. Just because they're retired military doesn't mean they know how to run a business. read more

Had my area rug picked up and clean within a week ! They have great customer service and dropped my rug off nicely packaged for my move.. my rug was nice a clean and wrinkle free after their care. I recommend plus they have great affordable prices ! read more

They cleaned our carpets and did a great job! They were in time and quick with their work. I appreciate good customer service too, which they have! read more

I needed carpet and furniture cleaning in a hurry. I rely on Yelp to find local small businesses to use. Definitely came out a winner this time! From contacting J's Cleaning Service through being provided stellar and amazing carpet cleaning they can't be beat! I have a 6 month old puppy who messed up my carpet during his first few months. When J's was done you would never know! And the furniture looks and smells fantastic. Very affordable and extremely courteous! Wish I had before and after pics! Thank you J's! read more

J's cleaning service did a great job. Military retired owned company this cleaning service was able to meet our timeline with scheduling the cleaning. They called the day prior, which I greatly appreciated, and did a great job with our three carpets. Because of their customer service and positive experience we give four stars!! Would absolutely call this service again! read more

Canceled then ignored me when asking for availability. When I wrote a review she made sure to respond to that though and make up a phony story. I'm glad we didnt get to schedule. I wouldn't want this type of person in my home. read more

I'm moving out of my rental townhouse to start a new job in Philadelphia. I'm generally a very clean person, but I definitely want to get my full security deposit back and didn't want to mess with cleaning the carpets myself! Dave arrived right on time and had the carpet in the living room, the bedroom, and the entry way done in an hour. They look so much better than when I moved in--Dave was able to remove the stains that were there when I moved in two years ago! I hired them based upon the Yelp reviews and am glad that I did! If I were still going to be living in the area I would definitely hire them again. read more

Today, J's Cleaning Service did a FULL Move Out for us. They cleaned our mothers Condo. Now it's ready to put on the market for sale! After being at the condo for 22 years, it needed walls, baseboards, appliances, carpet, and much more cleaned, and now its looks brand new again! We HIGHLY recommend this company and will use them for all of our cleaning needs with our home, and our company! Thank you guys for the tremendous job today! Brenda & Robert Ike Chesapeake VA read more

J's Cleaning Service came out to clean a couch and love seat. They arrived on time and were professional. It only took about 45 minutes for them to complete the cleaning. The couches look great. They said it would take 3 hours to dry, however took much longer. I would recommend them for upholstery cleaning. read more

Used J's for a last minute cleaning service to my brothers home before having a reception at his home. This whole event was a planned in a week and Jenn was very accommodating to our timeline. This home was not small and we didn't have a lot of time but they sent a full crew and did a good job cleaning the house. Friendly owner and staff! read more

I was pretty bummed when I found out my property manager demanded I use a professional cleaning service and turn in receipts once I moved out. Fortunately, I was able to stray from their approved vendors list and chose J's based on their amazing Yelp reviews. From the get-go, they were personable and professional. I called them a month in advance to schedule the cleaning and fortunately got their last available day in July - the only day I could do too. Hello fate! Since I also needed my carpet cleaned in my bedroom, they cut me a deal on the carpets and move out cleaning - $160 total. The day before the appointment, they sent a confirmation text and were super friendly. I love when businesses do that, it's a nice reminder and shows they care. The crew arrived a few minutes late on the big day, but were apologetic and explained it was due to road closures (which I'd been dealing with too - super frustrating!). Four of them showed up - 3 adults and 1 younger boy - you could totally tell it was a family business and they were instilling a work ethic in him, which I thought was great. Everyone was super friendly and kind. They cleaned my apartment in 2 and a half hours and gave me a call when they were finishing up so I could head back to the area. They even helped me go down to the scary basement (it was an old house converted to apartments) and flip the breaker since their carpet cleaning equipment blew the power. I paid via check and received a paid invoice immediately via email, which I was appreciative for since I immediately had to turn around and turn in all documentation and keys to my property manager. I am only giving them 4 stars because I did have to go back behind them and wipe down countertops/floors and sweep again. I am a cleaning Nazi when I move out of any home, and I want it to be spotless. There was still some visible dust and crumbs in the bathroom and kitchen. To be honest, I probably would have done this even if I didn't see anything, but did feel it was worth noting I'd definitely use them again though! They made my move-out process easier. read more

The owner David was very kind and responsive. I looked into several places to clean out our rental we had just moved out of and J's cleaning service provided the quickest service at the best bang for your buck. Would highly recommend them to anyone looking to get their home cleaned. They were very professional, quick, kind, and courteous. read more

My experience with J's Cleaning was alright, it wasn't very good as other reviewers. They are the best in response you back and made appointment but the cleaning team was just fine. First, they were polite but showed up late. their cleaning job seemed good but once you looked closer, it looked like they didn't clean that well, they were still dust like on The vents, the blinds, the kitchen counter top, inside the cabinet and the floor. I thought they could do better from the reviews. The last, they took all our paper roll and toilet paper rolls. I planned to do another deep cleaning with them again but probably not anymore. I better try other companies read more

Even through my 3 reschedules, this family own business had me covered. I needed a move out cleaning, and they came through. Professional, caring, and reliable. They did an amazing job. Thank you again! read more

I had the pleasure of having this company come out and clean my carpets and I must say from scheduling to servicing I had nothing but wonderful experience. But what stood out the most were the two men that came and did the actual work. I'm upset I didn't catch their names but they were very polite and personable and timely. This was one less stressed I have on my plate thanks to J's Cleaning Services. read more