I am needing to line up a maid to clean my vacation rental property in Galveston, which is the…read morereason I found this company in the first place. Our place is not ready to be rented yet, but I am going to call these folks back, based on my conversation with them. They took their time to talk through with me some issues re: having a vacation rental property at the beach - what kind/color linens to buy? who makes the best renters (who typically does the least damage to rental property). reasons to not rent our place for just a single night (how to prevent our property from becoming a party house). I think I've thought through a lot of issues, but some that we discussed I had not thought of. I REALLY appreciate their taking their time to talk to a total stranger. These folks have been doing this a while and they know their stuff and sound like true professionals to me. I am excited to be at a place in the future where I can make use of their services.

Today was the 2nd time I used this company. Ann Hatchett and her team are FANTASTIC!!! I am SOOOO…read moreHAPPY with their work. They arrive on time and get the job done. They got melted candle wax off my floor the 1st time they came, and I did not even ask them to do it. They got rust stains off the hardwood floor today..dusted. cleaned my front 2 windows, mopped THEN waxed my hardwood floors. They don't just clean the tubs they POLISH them. Never have my baths looked so beautiful!!! They are efficient in every way. They cleaned all my leather furniture and I left and had a lovely lovely lunch, went grocery shopping and came home to heaven!! I highly recommend these 2 wonderful women to help you get your home in order. I am so happy I have found someone I can trust and I actually feel I could trust them with my life as well as my home. I am one lucky lady!!!!!

My husband and I were really excited to get our new-to-us home move-in ready, and having the…read morecarpets professionally cleaned was an important part of that process. Overall, the carpet was already in great condition, but there were some areas with compacted fibers from heavy foot traffic. Our goal was to freshen everything up, ensure it was truly clean (not just look clean), and hopefully restore some of the plushness in those worn spots. My husband pointed out the areas of concern and was reassured they would improve with the cleaning. The service itself was professional and easy to schedule, but the initial results didn't quite meet our expectations. The high-traffic areas didn't lift as we had hoped. I didn't share my concerns right away, but I should have because Maxine was very responsive and committed to making things right. She offered to have the areas I was unhappy with retreated, which I really appreciated. Matthew came out for the follow-up service and was very pleasant, professional, and thorough. He took the time to address the problem areas. I'm grateful for the team's responsiveness and their willingness to stand behind their work.

Overall, the quality of the couch cleaning was thorough and excellent. I would give 4.5/5 stars…read morebecause there was a minor discrepancy in the cost quoted (about $85 - original quote $249 plus tax, actual $334 plus tax) for pet stains. I specifically mentioned the reason for the cleaning service (cat urine) and that I needed this treated. The person I spoke with to schedule apparently misheard me to say I did NOT need pet stains addressed. The only reason I mention this is because I wish the pricing was more transparent on the website. The person who came to our home was polite, courteous, and detail oriented. Overall, I would definitely use their services in the future if we have any more cat accidents!!!

Rebecca is an outstanding house cleaner. I highly recommend her and have hired her on a monthly…read morebasis. She is prompt, professional, and personable. She is detailed oriented and does a very thorough job. She shows a real concern for her client's satisfaction by having a walkthrough before and after her work is completed. She even sent a text later in the day to ask if I was completely satisfied. I also like that she uses her own tools, rags, and cleaning products; all of which she asked if they were okay to use in my house, as I have some challenges with heavily scented products. Her pricing is very reasonable.

Very good service for very good price. She took her time. I didn't have water when she first…read morearrived but was willing to come back once my water was turned back on. She's very accomodating. Be aware she books up early so you have to schedule in advance!!

Just wanted to give a shout-out to Rugs Royce Carpet, Tile & Grout Cleaning Inc. Rob the owner came…read moreout to clean our carpets, tile and grout and did an AMAZING job and he was so nice and friendly and went above and beyond. We have 5 dogs and a toddler and these last few weeks of crazy rain has been killing our floors no matter how often we clean them! Definitely recommend them if you need floor cleanings!

Rob is a true a professional. Our carpet needed a good deep clean. I called rob for a quote and…read morescheduled for that weekend. His pricing is beyond great and the service is spectacular! Our carpet looks newer then ever before! Thanks Rob!

They do an excellent job of cleaning my area rugs and my carpets. They usually take my area rugs to…read moretheir facility to clean them.

Genesis is the best carpet cleaning company I know of ! They did a fantastic job on my house…read moreyesterday and got blood out of some upholstered furniture . Looks like new! The only company I will ever use . Keep up the good work .

I hired Servpro of Galveston Island/ Lake Jackson to perform a mold remediation service after mold…read morewas discovered in my condo. Prior to the remediation ServePro requested a mold remediation protocol. I sent over the mold test results not realizing that the protocol was not attached to the test results because the email subject was "protocol". Servpro proceeded to provide an estimate for the work to be done despite not receiving a protocol. They did not ask again for the protocol before starting the work. We now know that TDLR regulations require a protocol to be provided 1 day before remediation work starts (which was not done). I paid roughly half of the cost upfront. Servpro then performed work on the condo. After the work was performed Servpro issued an invoice for the remaining half of the work and an invoice for a mold test. The mold test that they invoiced for was from a mold testing company (Green Ready Inc.) owned by the same owners as the Servpro. I was not even aware that this test would be an additional $710 charged to me. I now know that the post-remediation clearance test must be done by an unaffiliated mold testing company. After the Servpro work, I had the original independent mold tester perform an additional mold test. That test came back reading unsafe mold levels that did not pass clearance. I requested the test results from Green Ready Inc. and Servpro refused to provide those results until the invoice was paid. At that point multiple email exchanges occurred where I requested information about the remediation job and the licenses of the workers. Servpro claimed that they did not need a license since the area was under 25 contiguous sf. The mold remediation protocol that was available estimated "more than 25 square feet of mold will need to be removed therefore state notification is required." The state was not notified and according to TDLR rules, a licensed mold remediation company cannot claim the "less than 25 sf" exemption. At that point I hired a different mold remediation company to complete the remediation job since Servpro and the owner, Kristina Norlander, were acting in a suspicious and unprofessional manner. I continued to ask for information and Servpro continued to deflect the questions. Eventually Servpro began demanding payment in full and threatening legal action (lien on home). Servpro quietly stopped requesting payment for the Green Ready mold test but did continue requesting payment for the remediation work. The remediation company that eventually completed the work stated that there did not appear to be much actual remediation work done previously by Servpro. I believe Servpro operated in violation of regulations, which is why they would not provide the requested information. I tried to discuss the situation and understand my rights as a customer, but Servpro did not answer any questions and continued to demand payment and threaten legal action. I made the payment to avoid entering legal proceedings and avoid any potential negative credit marks. My concerns are the following: * Servpro may have operated with unregistered mold workers. Servpro would not provide license or registration information for workers or the crew chief * Servpro claimed a license exemption for under 25 contiguous SF, which cannot be claimed by a licensed MRC * Servpro tried to use an affiliated mold testing company to clear the job and tried to invoice me without stating up front that the test would occur * Servpro did not follow any mold remediation protocol during the work they did. They did not furnish a protocol before the job was started. They asked for the protocol and I sent the mold test results by mistake. However, Servpro never followed up to ask for the protocol again. * Kristina at Servpro was very aggressive when we asked for information. She accused me of withholding information and "trying to entrap her company" Please do your own research and understand the regulated mold remediation process before deciding to hire any mold remediation company. I hope nobody has to experience what I went through with Servpro Galveston. I welcome a response from Servpro Galveston disputing these statements. I requested answers via email multiple times and was never provided any information. It is unfortunate that this situation could not be resolved in private.

Servpro came highly recommended to me and i am LESS than thrilled at what occurred at my residence…read more Idk if these things happened because I'm a new YOUNG homeowner and they thought of me as less than or the fact that I'm a black homeowner and they treated my home like it was their pig sty. Crew members came into my home and sat on my granite countertops, feet kicking on my beautiful ivory cabinets AND urinated all over my master and guest bathroom toilet seats and floors. Not to mention, the stuffing of toilet paper in both toilets, toilet paper on my granite bathroom countertops and the destruction of my beautiful hardwood floors that weren't damaged. I came into my house to footprints, paint, dirt, etc from these men's shoes all over my hardwood, not cleaned, and they tripped up a breaker and left my locked out of my home! I had no knowledge a breaker had been tripped, gave them access to my home via garage and they MANUALLY closed my AUTOMATIC garage!!! I called in several times to the local office that'd been handling my home and spoke with Michelle who gave attitude each time i called and brushed my concerns and attempts to speak with someone higher to the side. I then called again this evening and she finally gave me over to someone who said he was the general manager Shawn Watson and he had nothing more than a "well i told them to go and clean" and no remorse whatsoever. I highly wouldn't recommend having this company in your home. I am distraught!

Mr. David Okamura is phenomenal. He analyzed my plumbing problem, obtained the necessary parts and…read moreequipment to repair the problem, and Rectified in a very short period of time. I would recommend to anyone to use the Services of Kona Plumbing.

We called about a suspected leak. The repairman saw the area in question and identified the…read moreproblem, which wasn't a leak. Great service that doesn't do unneeded work.

I called them and left a message for an estimate to clean carpet in my home. I also requested an…read moreestimate via their website. They didn't ever respond to either. And they are located in my neighborhood! I would not recommend them if they can't even respond to a possible customer.

THANK YOU Adam & Mike! I had a large room and stairs cleaned by Scientific Cleaning & Restoration…read morerecently and their work is amazing! My husband and I were planning on replacing our old, dingy and stained carpet with pricy hardwood flooring. After SCR's work yesterday we have put the floor replacement idea on the back burner. Our carpet looks brand new! We had some pretty dark staining from the previous homeowner and Adam and Mike were able to remove it completely! The whole process only took a couple of hours. Set-up and breakdown was relatively quick. Mike moved all the furniture out of the work area and both took care with the wall edges/corners and hoses. Adam is extremely knowledgeable about the products that he uses and both were very professional. Pride and customer satisfaction is very important to them. I am definitely keeping Scientific Cleaning and Restoration in my contacts list and will likely call again in 6 months for another cleaning.Why go with a "commercial coupon cleaner" and get so-so results? Support your local business! Call Adam and Mike and get STELLAR results! Thanks so much!