Wow, the staff here is amazing. Super nice people. They have a therapy cat that runs around and one…read moreof the employees brings their beautiful well manicured and groomed, red golden retriever. I had to stop in here to pick some items up. I don't have anyone in here that needs actual care, but the kindness and welcoming Ness of the staff was amazing. Definitely five stars when it comes to the people employed here. The exterior is just as beautiful. Nice views of water fountain and Ponds.

My mom was there from 10/4 to 10/8 recovering from hip replacement surgery. I was appalled by the…read morelack of care that facility provided to their patients. When my mom arrived there, they sat her in a room for three hours and she couldn't even get a cup of water. I've never in my 52 years ever heard my mom cry, broke my heart. When I arrived yesterday to pick up my mom, there was an elderly woman in a wheelchair chair asking ME to help her. The woman at the front desk overheard and said the woman was waiting for her therapist. I was there for an hour and when we left the poor woman was STILL waiting. Sad

Their "care" is more like a lack of it. Please don't send your loved ones here. Medications are not…read moregiven out as they should be and are withheld in some cases. The food is only edible on the days when outsiders will be there. Beware of judging on the surface like my mother did. They contributed to her death.

Families and residents were misled about unsafe water conditions in the building. Despite knowing…read morethe water was contaminated, the facility continued preparing and serving food using that water. This put medically vulnerable residents at serious risk and showed a complete disregard for transparency and safety.

More than 70% of staff is agency no communication among care giver starting with DON Denise and…read moreADON Marie. STNA Jody does wound care on stage 4 wounds because Nurses are from agency and don't complete work assignments

Absolutely gorgeous place inside and out. Happy residents who boast about a wealth of activities…read moreand good food. Nice staff I interacted with too! Not "institutional" whatsoever.

This facility is extremely disorganized regarding medication and pain relief. When my mother…read morearrived at this facility they told us that she could not keep any of her prescriptions in her room so they took all of them. When it was time to check out they did not return any of the prescription medicines to us. I did not realize until we got home. I went to set up my mothers medications that we were never given them. One of the main reasons I didn't realize was I was completely distracted by the fact that they were going to send her home with no pain medicine. The day before she was supposed to get out I asked The nurse about pain relief and would they be sending her home with it or did I need to get it from the local pharmacy and would they be calling it in to the pharmacy. I was assured that they would be calling it into the pharmacy. She was sent home on a Saturday. No one had called the prescription into the pharmacy and they had no intentions of giving us the pain medicine to go home with. They only told me to call her doctor and see if they can call in a prescription. Her doctor is closed on Saturday and Sunday. It took us an extra hour of talking to a lot of different people to be able to take home the pain medicine that they had there at the facility. Now I had to call the facility about getting her prescription medications back because they failed to return those to us. I had to go out of my way back to the facility to pick them up. The following morning my mom said she needed a particular over-the-counter medication and it wasn't in the bag. I had purchased this medication brand new while she was in there. I handed it to a nurse instead of leaving it in my mothers room and asked her if she could give her one when she got out of physical therapy. I was told she would be given one. When I visited the next day my mother said she had never been given one but luckily didn't need it anymore. I had to make a third trip back to get this medication that still was never opened brand new (photo attached) with her name on it. Even though my mother is 95 her mind is crystal clear. She can remember very well. She said one evening they completely forgot to give her her medications. One of those medications includes her blood pressure medicine which is very important. The people keeping track of these medications are not keeping very good track at all. There were many times when my mother who could not get out of bed herself had to wait more than a half an hour after requesting help to the bathroom. When you're 95 1/2 years old it's difficult to wait more than a half an hour after you've requested help to get to the bathroom. As far as the rehab at this facility it's five star. The rehab is amazing here. The people that run the rehab are fantastic. I can't say enough good things about the rehab at this facility. They are wonderful at helping people get back on their feet. But the rest of this facility is one star.

I worked here as an aid , theirs a nurse named Deb , biggest freak I've ever met , she thinks she's…read moreabove the aids who work their and treats people terrible , this lady came into someone's home / room screaming at me to get someone in the shower , mind you she was never my nurse she just thinks she can yell at people , absolutely a miserable person . this is a person who does not belong in the medical field who has a SUPERVISOR position in this building LOL , her little partner in crime John is no better , all finger pointers , good for nothing but passing the meds. absolutely awful place for workers / people , let alone the whole place was a complete joke . glad they payed for my STNA though , about the only thing they were good for , and I know someone their will read this , my name hasn't changed , any problems with what I said , be sure to reach out !! worked the aids to death on day shift while night shift did nothing but got payed more . feel bad to whoever works here as staff , truly an unlucky place to be unless ur night shift. u get to do nothing and get away with it !!

National Church Residences is a Physical Therapy rehabilitation facility and rehabilitation center…read morethat focuses on patient's whole health and wellness. Rehabilitation therapists, nurses, aides, social workers, food service personnel and administers all work together to provide for patients well-being, physically, emotionally, cognitively and socially around the clock; seven days a week. The physical presence is cheery and well appointed. The antithesis of cool and sterile. The whole is compassionate, benevolent and unparalleled in skill and education. We have chosen this facility twice after a family member required care post surgery. The patient care is admirable and the results are unparalleled.

Don't send your loved one to hudson Elms nursing home!!!! The staff there is very incompetent They…read moredon't take care of people like they should. I worked there for 13 months. At least 10 people have died since I was there.... the place smells like piss and shit. I can't say anything positive about the place. The place is just disgusting. It needs to be shut down immediately. ... can't keep staff.

Doesnt answer the phone. Or return phone calls whenever you leave,a message at,all. Doesnt consult…read morewith you about medication changes or changes with the patient or if tgey' ve been transferred to anotger facility until well after the fact. Refused to come to the phone whenever my brother asked them to speak to speak to our Mother as to why they were with holding his cigerettes from him and continued to do so for the whole day as if he was a child. This is a HIPPA VIOLATION I KNOW BECAUSE I TOO AM A NURSE!!! IT IS AGAINST HIS AND OTHERS PATIENTS RIGHTS THAT DO ALLOW SMOKING AT THEIR FACILITY IN THEIR DESIGNATED AREAS. THE NURSE THAT WAS ASKED TO SPEAK TO SPEAK TO OUR MOTHER SAID AND I QUOTE" SHE WASNT COMING TO PHONE SHES TOO BUSY". Your never too busy to answer a family members concerns and thats part of the job. She was on speaker phone so I myself heard this also. I have contacted tge Omsbudsman about this and I hope that this place is investigated because it is a very unprofessional, uncaring disgrace and needs to be shut down.

such a beautiful establishment great management team awesome nurses and aides highly recommendread more

My grandmother passed away on April 1st. In April 2nd, my mom received a phone call in the morning…read morethat my grandmother's belongings had already been packed up without our permission or even letting us know. Mind you, my mom had asked the night my grandmother was passing, how long we had to clean the room out and was told we could "take our time". When we arrived on early afternoon on April 2nd, after having to go to the funeral home, we found my grandmother's belongings piled up out in the open in the lobby, right beside the front door. Any stranger could have touched or rifled through my grandmother's things. It looked as if she had been evicted. It was so beyond horrifying and disrespectful for a grieving family. When we attempted to have a conversation with business manager, Andrew, he was the complete opposite of empathetic or kind. He was condescending and heinous. When I expressed my concerns about the care my grandmother had prior to her death, Andrew responded with "Well then why would you leave her here?" about my elderly, immobile, handicapped grandmother who had passed away the day before. It was disgusting.

My father was recently a patient here and spent his final days in peace and comfort, thanks to the…read morehard-working and compassionate staff at Holy Family. The nursing staff was responsive to his every need and checked on him frequently. The pastoral care he received was equally wonderful. Sister Margaret Mary, in particular, was so warm and loving toward him, and I was touched by her kindness. I'm sure she brought him much comfort! In addition, I was pleasantly surprised by how the staff took such good care of my family and I while we kept vigil in my dad's room. Between my brother, my mom and myself, we never left his side on the weekend he passed. The staff saw to it that I had a pillow and blanket to keep me comfortable while I slept there overnight, and they also brought me a phone charger when I needed it. One day, a staff member cooked my mom a grilled cheese sandwich just for her, because she knew she needed to eat. They promised us they would do anything they could for us, and they certainly did! When my dad passed away, we were all given a hug by our wonderful nurse, and given reassurance that he was no longer in pain. I could tell that one of the other nurses present was fighting back tears, which touched me, as well, knowing that I was not alone in my grief. I really just can't say enough good things about the wonderful people working there who make it their mission to provide comfort and care to their patients and their families. And the facility, itself, is beautiful, clean, and well-maintained. Nobody wants to have to bring their loved one to a hospice, but if you should find yourself looking for a facility to provide palliative care for your family member, you really couldn't ask for a place better than Holy Family.

Absolutely love the staff. Their dedication even they have seen so much illness, and death happen…read morein through their lives as

Was an hour late for the appointment. The rep spent the first 40 minutes of the meeting complaining…read moreabout how busy she was, it's nonstop work 24/7 and her phone was ringing off the hook. After finally meeting with our dying relative she understood our needs. She said she would call us to set up a plan and caregivers. She never called or followed up. Very poor service overall. Would not recommend.

From the owner: Aurora, Bainbridge, Boston, Heights, Chagrin Falls, Cuyahoga falls, Hinckley, Hiram, Hudson, Kent,…read moreMacedonia Mantua Township, Northfield, Northfield Center, Northfield Village, Peninsula, Richfield, Sagamore Hills, Silver Lake Solon, Stow, Streetsboro, Twinsburg, Bath, Reminderville.