Was an hour late for the appointment. The rep spent the first 40 minutes of the meeting complaining…read moreabout how busy she was, it's nonstop work 24/7 and her phone was ringing off the hook. After finally meeting with our dying relative she understood our needs. She said she would call us to set up a plan and caregivers. She never called or followed up. Very poor service overall. Would not recommend.

From the owner: Aurora, Bainbridge, Boston, Heights, Chagrin Falls, Cuyahoga falls, Hinckley, Hiram, Hudson, Kent,…read moreMacedonia Mantua Township, Northfield, Northfield Center, Northfield Village, Peninsula, Richfield, Sagamore Hills, Silver Lake Solon, Stow, Streetsboro, Twinsburg, Bath, Reminderville.

More than 70% of staff is agency no communication among care giver starting with DON Denise and…read moreADON Marie. STNA Jody does wound care on stage 4 wounds because Nurses are from agency and don't complete work assignments

Absolutely gorgeous place inside and out. Happy residents who boast about a wealth of activities…read moreand good food. Nice staff I interacted with too! Not "institutional" whatsoever.

I will give them 5 starts I just came home from a nursing home so far I have had Diamond and Leyla…read moreboth excellent so happy I found this agency.

This place is way to expensive for any type of care the staff is never on time they will only…read morework with one insurance company then when they do get approved for at least out of network they will still charge you the full amount of fees and some of the staff will not get along with dogs even if the dog is friendly I do not recommend this place

Wow, the staff here is amazing. Super nice people. They have a therapy cat that runs around and one…read moreof the employees brings their beautiful well manicured and groomed, red golden retriever. I had to stop in here to pick some items up. I don't have anyone in here that needs actual care, but the kindness and welcoming Ness of the staff was amazing. Definitely five stars when it comes to the people employed here. The exterior is just as beautiful. Nice views of water fountain and Ponds.

My mom was there from 10/4 to 10/8 recovering from hip replacement surgery. I was appalled by the…read morelack of care that facility provided to their patients. When my mom arrived there, they sat her in a room for three hours and she couldn't even get a cup of water. I've never in my 52 years ever heard my mom cry, broke my heart. When I arrived yesterday to pick up my mom, there was an elderly woman in a wheelchair chair asking ME to help her. The woman at the front desk overheard and said the woman was waiting for her therapist. I was there for an hour and when we left the poor woman was STILL waiting. Sad

My father was recently a patient here and spent his final days in peace and comfort, thanks to the…read morehard-working and compassionate staff at Holy Family. The nursing staff was responsive to his every need and checked on him frequently. The pastoral care he received was equally wonderful. Sister Margaret Mary, in particular, was so warm and loving toward him, and I was touched by her kindness. I'm sure she brought him much comfort! In addition, I was pleasantly surprised by how the staff took such good care of my family and I while we kept vigil in my dad's room. Between my brother, my mom and myself, we never left his side on the weekend he passed. The staff saw to it that I had a pillow and blanket to keep me comfortable while I slept there overnight, and they also brought me a phone charger when I needed it. One day, a staff member cooked my mom a grilled cheese sandwich just for her, because she knew she needed to eat. They promised us they would do anything they could for us, and they certainly did! When my dad passed away, we were all given a hug by our wonderful nurse, and given reassurance that he was no longer in pain. I could tell that one of the other nurses present was fighting back tears, which touched me, as well, knowing that I was not alone in my grief. I really just can't say enough good things about the wonderful people working there who make it their mission to provide comfort and care to their patients and their families. And the facility, itself, is beautiful, clean, and well-maintained. Nobody wants to have to bring their loved one to a hospice, but if you should find yourself looking for a facility to provide palliative care for your family member, you really couldn't ask for a place better than Holy Family.

Amazing place to work! Patient centered care and wonderful employers! They truly care about their…read morepatience and continue to provide the best care to them!

After two referrals from a doctor's office and six messages left with them, still no return phone…read morecall! We currently use them for some therapy. Our doctors office sent two referrals regarding palliative care. My wife left three messages to get information and scheduled and I also left three messages to get scheduled. After weeks, we finally contacted the doctors office to let them know, we had to find someone else because patriot will not call us back. The doctors office contacted them again and they were informed they no longer offer for palliative care. Why couldn't they take one minute to return our phone call to let us know? They are working with vulnerable people who need help and they don't have the courtesy to call back.

I had a knee replaced and after 2 weeks of in home therapy with Patriot I was back to 100% knee…read moremovement. Now I just have to do outpatient therapy to strengthen my knee with physical equipment. Their team of nurses & therapists are very professional, encouraging, conscientious, compassionate, and always on time. They were also very flexible about my time schedule, as mornings were next to impossible for me. They would call to check up on me and make sure that I was doing okay, as well as having a 24 hour phone access if I ever had any problems. I can't say enough about Randy Williams, who was my therapist the entire time. Not having a different therapist each visit made a huge difference. He was so encouraging and patient while pushing me to improve and reach my goal, but also making sure that I wasn't in pain while doing so. He never left my home until I had an ice pack on my knee to reduce swelling. I was sad to see him leave when his job was done. Thank you Patriot for making a very daunting time in my life bearable. I wish I could give you more than 5*, your team deserves it.

Don't send your loved one to hudson Elms nursing home!!!! The staff there is very incompetent They…read moredon't take care of people like they should. I worked there for 13 months. At least 10 people have died since I was there.... the place smells like piss and shit. I can't say anything positive about the place. The place is just disgusting. It needs to be shut down immediately. ... can't keep staff.

Doesnt answer the phone. Or return phone calls whenever you leave,a message at,all. Doesnt consult…read morewith you about medication changes or changes with the patient or if tgey' ve been transferred to anotger facility until well after the fact. Refused to come to the phone whenever my brother asked them to speak to speak to our Mother as to why they were with holding his cigerettes from him and continued to do so for the whole day as if he was a child. This is a HIPPA VIOLATION I KNOW BECAUSE I TOO AM A NURSE!!! IT IS AGAINST HIS AND OTHERS PATIENTS RIGHTS THAT DO ALLOW SMOKING AT THEIR FACILITY IN THEIR DESIGNATED AREAS. THE NURSE THAT WAS ASKED TO SPEAK TO SPEAK TO OUR MOTHER SAID AND I QUOTE" SHE WASNT COMING TO PHONE SHES TOO BUSY". Your never too busy to answer a family members concerns and thats part of the job. She was on speaker phone so I myself heard this also. I have contacted tge Omsbudsman about this and I hope that this place is investigated because it is a very unprofessional, uncaring disgrace and needs to be shut down.