If you're considering living here, please read this first…read more During our lease, we dealt with constant maintenance issues that were never properly resolved. The dishwasher always had a foul smell, the kitchen sink repeatedly clogged, and the breaker would shut off -- even after a maintenance visit where we were told the clog was from the previous tenant. The washer and dryer in-unit were extremely outdated. The dryer finally broke at the end of our stay and at that point I couldn't afford another 3+ days waiting for maintenance again. Cleanliness around the property is shockingly bad. Even though this is advertised as a "non-smoking" community, residents frequently tossed cigarettes and trash into our personal valet trash bin. Hallways and stairwells were often dirty, with spilled drinks and garbage left out for days. We contacted management multiple times and nothing changed. One morning I opened my door to find someone had dumped an entire bagless pile of trash all over our welcome mat. Noise was another nonstop issue. We experienced neighbors blasting EDM loud enough to vibrate the walls on weekday nights. We politely asked them to stop -- and they just did it again the next day. Another neighbor would open their balcony door while their baby screamed for long periods as early as 7am, louder than my alarm. The upstairs neighbors stomped constantly. There was no sense of respect or community. Security and access were also a complete mess. The pedestrian gate battery was stolen repeatedly for weeks -- I use that gate daily, and I'd come home tired from work only to find it unusable again. The car gate was so unreliable that management changed the guest code to 1111 because the keypad barely worked. On top of everything, be prepared to get scammed when you move out. They withheld our entire $500 deposit and even charged us nearly $300 extra for repainting, new carpet, and "cleaning" -- the exact same routine turnover work that every apartment already budgets for. The worst part is that management actually sent us a move-out inspection quote stating the unit was in "excellent condition" with minimal wear. Then suddenly the charges appeared anyway. It felt dishonest and predatory, like they rely on tenants not fighting the fees. Make sure you document everything, take photos when you move in and out, because this place will absolutely try to squeeze every last dollar out of you on the way out. Overall, this was the least neighborly, most stressful living environment I've been in. Every week there was something new to deal with. For the price of rent, it's not worth the frustration, lack of upkeep, or complete absence of management accountability. Save yourself the headache. Look elsewhere.

Going to keep our deposit and try and charge an extra $1000? For damages? I don't think so. In a…read moreroach infested building after tricking us into signing another year lease. We had a leak in our ceiling in the first unit. They said they would move us, they failed to mention it was a renewal in our lease so it completely ruined our plans to move closer to our family. Money hungry, and slimy business practices. I like Nate, and I like Anthony so I hate to blast, but this is completely unacceptable.

Follow-up to Response by CWS Customer Care…read more Thank you for your public reply, but I want to make it clear that no one ever followed up with me after this message, despite your claim that a Community Director would reach out. This lack of follow-through only reinforces my original concerns about poor communication and unprofessional service. It's disappointing to receive a public-facing response that appears empathetic, only to be ignored behind the scenes. If this was intended as damage control rather than a genuine attempt to make things right, then it certainly shows. I'm sharing this so others are aware that the courtesy expressed publicly may not reflect actual customer support behind the scenes.

Beautiful property. Great amenities. Lots of community events. Onsite team is very…read morecommunicative/easy to get a hold of. Maintenance is good too. Would highly recommend this property or any other CWS managed property

Overall our experience was good, some maintenance issues that required workers to enter our home,…read morebut the location, amenities, and appliances were nice. Had I not needed to move for work, I would have resigned my lease.

I don't even know where to begin with how badly made these are. This freeze and the wind blew…read moreright threw the apartment. We had to have the heat up because the windows are so badly made that they cold was coming directly threw them, when the wind blew the sound was loud and could feel it coming in. These are not worth what they are charging even with their free months. Don't waste your money here. Just go elsewhere, there are better apartments that you won't be throwing your money away. If I can get a video of the sounds of the winds coming through I will post that. And how is it that there are actually 6 reviews of this place but Yelp only showing one. Something shady about all of this with this place. Only a few months left on our lease. And yes....if they find out you are talking bad about them, you are on the "hit" list and are a target from that point on. I don't care though because I am outta here soon. I've uploaded a picture from a most recent bill sent to us. i am telling you move on from this place they stick it to you like no other apartment complex will ever do. Sickening.

Not safe here. Had…read moremy truck's Window broken and an inside item stolen on September 10th. The truck camera shows the individual driving by and breaking the window at 5:48 a.m. Police report attached. The Camden Brushy Creek office reported that its camera does not display the vehicle's license plate. Not safe here.

Niko is one of the best around. Polite, proffesional amd always willing to help anyway he can…read more.. Happy resident.

Your maintenance person, Neil is a great example of what real customer service and caring is all…read moreabout. He was such a great help during the storm on Sunday night, making sure all was well, people were safe and amenities were protected. You need 5 Neils working for you!

*06/30/26 UPDATE* So I decided to lease here, was told the…read moreunit was "READY" and the website stated that same thing, however when I went to get the keys and do the inspection for the checklist I came across quite a few problems. I have put 13 maintenance requests this morning which is a lot for a unit that should've been actually ready for a tenant to move in. It looks like the maintenance team only went in and patched the walls and painted everything and called it a day, the rest of the unit was never even inspected to see if it needed something. So far this isn't looking good, so if you are considering on leasing here just take this with a grain of salt and make your decision. I do want to point out that I just moved in and I'm going to give the maintenance team the benefit of the doubt because we're all human and it could have been missed or something but then again who knows. I will keep updating my review as time goes by. ----------- Toured this place in June, gate wasn't working because "a new one was just installed" The amenities were decent, the pool area was nice (I'm not a pool person) the gym was not too small but also not too big, I do wonder wether or not it gets too busy during the week that you cannot workout due to all machines being used. CLARIFYING SOME REVIEWS: From what many reviews have in common is that many tenants that have multiple vehicles use up all the guest parking spaces which leaves no space for actual guests to park which I do see happening, I saw a mini van parked with a windshield cover and it had an imprint on the floor from previous rainy days which led me to believe that it has not moved for a few days so that vehicle does belong to a tenant who has multiple vehicles or multiple people live in one unit which is not a 2B/2B with two car garage. Other reviews point towards getting charged at the end of the lease but those are people who either didn't have a deposit or don't know how that works. It is obvious that those reviews were made because they were upset. Some others were about noise complaints? But it was during the day which technically is okay, I mean no matter where you go there's gonna be noise unless you get a house in a secluded area away from everyone and everything. Last but not least, the leasing office. When you call to talk to someone you will almost never get a hold of them which is not good for the complex. You will get the AI 99% of the time. The reviews that point towards the leasing office may be accurate and true so just be aware of that when you call. I am yet to decide if this complex is right for me or not but I will update my opinion and thoughts on this review if this complex is the chosen one.

I'm a resident at this property. They tow my vehicle. I was parked unobstructed. My vehicle was…read moredragged after they finished servicing the area. I was not in the way of the painting group. The picture is the vehicle is the picture that they took.

Honestly living in these apartments has been a really good experience, I've enjoyed the time I…read morespent here. Hardly needed to call staff for anything and move in was really easy, and they care a lot about keeping the apartments fresh. I truly enjoyed it. All the appliances were very good. My time here was worth every dollar spent!

I had two spots in our backyard that could potentially fit a putting green, and I wanted the real…read morething, not putt-putt. That's exactly what Southern Turf delivered. We were close to having our landscaping company build it. I'm really glad we brought in a specialist instead. Mark came out, measured both areas, picked the one he thought worked best, showed me the design, and asked what I wanted. I told him: tough, hard to play, something that simulates real golf. That's what we got. Letting Mark design it the way he thought was best was the right call. The customer service was incredible. The pool company had left the drain area unfinished, so Mark drove to Lowe's, picked up a drain cover, and came back to finish it himself. He even updated where the irrigation should run to make it a fun, usable four-hole green. That level of attention to detail, not just letting things slide, was consistent throughout. We also had them install artificial turf in the other area. With young kids, Mark thought about details I wouldn't have, making sure it was soft underfoot and wouldn't get too hot. He really listened. He came back a week later for a walk-through and cleaned up the edges to make sure it was exactly what we wanted. The price was very reasonable for what we got, and the end product is so much fun. The green is tricky. You have to get the pace and angle right. I'm pretty sure one of the holes is impossible, but maybe that's just my golf game. So glad we brought in a specialist. The work from Mark and the team has been amazing

Southern Turf got it exactly what we needed! No grass, no watering, no maintenance. They were great…read moreto work with!

My first year was great, absolutely loved it but as soon as I renewed everything went to s#$%…read more There has been an abandoned vehicle and they haven't addressed it even after multiple reports. Kids run a muck, yes kids should be encouraged to be playing outside, but they are running around vehicles, drive ways at risk of being hit by a car and all the complex does is send out messages to all residents instead of direct communication with residents with young kids. A vehicle ran into one of the buildings and it took them almost 2 months before repairing the building. Vehicles with LOUD exhaust aren't addressed directly asking them to not rev their engines at ALL hours of the day and night, just again a passive aggressive email to all residents even though vehicle descriptions are provided to the office. Safety lights are not replaced when they go out or start flickering. Passive aggressive emails are sent to all residents about patios being a mess but residents don't seem to be addressed directly. They do deserve the second and third star because the staff is AMAZING.

I would like to take a moment to thank Sabella Wallerstedt for all she has done for me at Aven…read moreRidge. I recently renewed my lease for another year, and Sabella made this process painless. In addition, I would like to show my appreciation to the boys in Maintenace. These young men work hard and are always courteous and professional. All of my service tickets are always addressed promptly without issues. Thank you for making me feel at home here at Aven Ridge.

I have been her going on 4 years. I Love it here. Management is Awesome, friendly and Very Helpful…read more I am Home. No problems here. They make it easy to live here. It's quite and safe. I love the yards. Maintenance is Prompt. It's not like apartment living. It is like a house. No one above me. Love it here!!!

"BEWARE" Villas of Mason Hills, Leander, Unit 2103 ant infestation…read more Neither Management or maintenance ever came to 2103 to help me. Last Friday the manager told pest control I was not able to stay in my apartment, and after I ask for help finding somewhere to stay I did not hear back until Monday morning. The pest guy said he had not seen a worse fire ant infestation and he did not know how to get rid of. I had been bit and pest guy was not. I had no choice but to move out since there was only silence from the manager for 3 days. I was not going to stay in apartment 2103 and get bit again.

I moved to the Tramor April 2022 from the SF Bay Area without even viewing the property or the…read moreunit. I have never taken such a risk before however in hindsight, I'm very happy I did! The Tramor's management staff has always been very helpful since before I moved in. Tara is amazing! The property is well-kept and quiet. It's also quite convenient - only a stone's throw away from Trader Joe's (a 5 minute walk,) The Domain and downtown Austin. I absolutely love my unit (2nd floor) and parking is never an issue! The topography of Great Hills is beautiful; reminds me a bit of CA. This is a great community with solid management staff!

This place is horrendous. Do not trust the positive reviews. I did and I paid a terrible price for…read moreit. Something is deeply wrong with the management at Tramor at the Arboretum. They lied to me over and over again, they wasted weeks of my time, and then on top of all that they stole $200 from me. Full story: I contacted Tramor at the Arboretum to apply for an apartment. My main contact was Madison. First red flag: Madison was weird and standoffish in our interactions, unlike most apartment managers who are friendly and trying to make the sale, but I just ignored it because the positive reviews don't lie right? Oh how wrong I was. Second red flag: They wanted me to use some strange encrypted messaging service to do my application and pay the $230 application fees and $200 refundable deposit with a 3rd party payment site. It was all very messy with very poor directions, but I'm good with tech so I figured it out anyway. The whole system was very amateurish and sketchy compared to other apartments I've applied to, but I ignored this red flag to my peril. Third red flag: They wanted me to compile a very detailed accounting of all my income and losses in a special form, along with bank statements for a year - this is something no other apartment has asked me for. I spent hours compiling all this information and creating the special form that they wanted, but turns out this would be a complete waste. On a Saturday I finally submitted the final information needed for the application. Madison got back to me that day and said the application would be processed by Tuesday. At this point I thought great, the process was weird and something seemed off, but I would just wait until Tuesday and most likely I would be approved (I have a great credit score and solid income so I always get approved to every apartment I apply to). Spoiler: I was approved, but ended up rejecting their offer for reasons that will become clear. Fourth red flag: Tuesday afternoon rolls around and I still haven't heard from Madison. I contact her to ask how the application is going - no response. I wait two more days until Thursday. At this point I start to suspect something is very wrong with Tramor at the Arboretum and I shouldn't have ignored all the other red flags. I decide to go with another apartment (that I am happily living in now), and contact Tramor at the Arboretum to tell them I'm not interested anymore and would like a refund on my $200 deposit. Still I receive no response from them at all until Friday the next day. On Friday they finally tell me that my application has been miraculously approved! But unfortunately because it was approved they now cannot refund my deposit! So after I received no contact at all from them for 5 days, after I repeatedly tried to get them to respond, they only respond a day after I request a refund and they say that somehow the application was retroactively approved beforehand, but they never told me about it? In a nutshell, the management here is terribly incompetent at best, and straight up scam artists at worst. Even though my application was approved, I would never in a million years trust my living space with people like that, so of course I rejected their offer. Avoid Tramor at the Arboretum like the plague unless you enjoy dealing with nightmare management.