Follow-up to Response by CWS Customer Care…read more Thank you for your public reply, but I want to make it clear that no one ever followed up with me after this message, despite your claim that a Community Director would reach out. This lack of follow-through only reinforces my original concerns about poor communication and unprofessional service. It's disappointing to receive a public-facing response that appears empathetic, only to be ignored behind the scenes. If this was intended as damage control rather than a genuine attempt to make things right, then it certainly shows. I'm sharing this so others are aware that the courtesy expressed publicly may not reflect actual customer support behind the scenes.

Beautiful property. Great amenities. Lots of community events. Onsite team is very…read morecommunicative/easy to get a hold of. Maintenance is good too. Would highly recommend this property or any other CWS managed property

I don't even know where to begin with how badly made these are. This freeze and the wind blew…read moreright threw the apartment. We had to have the heat up because the windows are so badly made that they cold was coming directly threw them, when the wind blew the sound was loud and could feel it coming in. These are not worth what they are charging even with their free months. Don't waste your money here. Just go elsewhere, there are better apartments that you won't be throwing your money away. If I can get a video of the sounds of the winds coming through I will post that. And how is it that there are actually 6 reviews of this place but Yelp only showing one. Something shady about all of this with this place. Only a few months left on our lease. And yes....if they find out you are talking bad about them, you are on the "hit" list and are a target from that point on. I don't care though because I am outta here soon. I've uploaded a picture from a most recent bill sent to us. i am telling you move on from this place they stick it to you like no other apartment complex will ever do. Sickening.

I have been living at Gramercy Northline for roughly a year. The original staff was a bit rude but…read morenot as bad as the current staff. About a week ago we found a large amount of black mold in our guest bedroom... I hired a company to do third party testing so make sure it would be safe to cut out while still living here... Normally it wouldn't be an issue but with my wife being pregnant and having a young daughter I wanted to make sure there were no health concerns. The leasing office tried to break in without my consent (2 times) to start the work before the test results came back. I asked over and over for them to wait a day, which they threw a fit over. Instead, they gave me a 2 day notice to leave otherwise they would go the "eviction" route. In case anyone tries to move into the TH2110, largest and most expensive unit at Gramercy, make sure all the mold has been removed from the upstairs: Bedrooms, closets and bathrooms.

Niko is one of the best around. Polite, proffesional amd always willing to help anyway he can…read more.. Happy resident.

Not safe here. Had…read moremy truck's Window broken and an inside item stolen on September 10th. The truck camera shows the individual driving by and breaking the window at 5:48 a.m. Police report attached. The Camden Brushy Creek office reported that its camera does not display the vehicle's license plate. Not safe here.

Your maintenance person, Neil is a great example of what real customer service and caring is all…read moreabout. He was such a great help during the storm on Sunday night, making sure all was well, people were safe and amenities were protected. You need 5 Neils working for you!

They updated their response so I'll update mine. They tried to threaten me lawyer style to take…read moredown my review but I have my own lawyer and I know I can simply state facts which is what this review is comprised of. (Could that be the reason for 5 stars??) It became evident that there may be some reading comprehension issues so let me explain.....This review is not a complaint about the plumbing issues. It's about the audacity of charging me after move out (and after I was told in writing I only owed the final water/sewer bill) AND after having me move into an apartment in such condition. If it were about the plumbing issues, I would have posted many more pics, including the move in pics, but I'll save those for later. The first year living at reveal54 was ok. The property is pretty and quiet. The honeymoon soon faded though. The staff respond to emails only about 25% of the time. When my first lease was up, I talked to the manager and an employee about transferring to a 2 bedroom. We worked out all the details and set the move in date. I found it odd that the manager asked me how much I put down for deposit because she couldn't find it. When the transfer date came, I went to the office to get my new keys and turn in the old. The manager admitted she forgot I was transferring and said she thought the male staff was handling everything and he thought she was handling it. Needless to say, they were not prepared for me to move that day. They gave me the keys anyways and when I entered the new apartment, I immediately noticed it wasn't clean and there appeared to be plumbing issues because there was dried sewage water in the bottom of the shower AND bathtub (nasty). I also observed brown splatters on the toilet and on the wall behind the toilet. The floors appeared dirty and had not been mopped. I let the manager know of my concerns and filled out the inventory form in detail. The manager sent over maintenance to paint over the brown splatters on the wall as it did not come off by cleaning. Before I moved I noticed in my portal they had uploaded a "blank" inventory form so I sent an email about it questioning why it said blank when I filled one out in detail at move in (with handwritten notes on the back). The young female staff eventually responded to my email and said she was waiting to hear back from management about why. It was crickets after that. Zero leadership there which is typical. I say all this because I recently moved (when the horror of that second lease was over) and they had the nerve to CHARGE ME for "touch up paint" and an oven clean. Not only did I move into their filthy ass apartment because they forgot I was transferring that day, I had to get a professional cleaning done after the continued plumbing issue. Then after I moved, they took a picture of a black mark on my wall (indicating the need for "touch up" paint) that THEY caused when they moved my bed to "clean" the sewage flood in my bedroom. I even specifically talked to them after the incident to let them know not to charge me for that knick on the wall they caused and they assured me they would not. This is almost laughable. Because I know they're reading this, hit the self clean button and use a white out pen ....goodbye lol

Honestly living in these apartments has been a really good experience, I've enjoyed the time I…read morespent here. Hardly needed to call staff for anything and move in was really easy, and they care a lot about keeping the apartments fresh. I truly enjoyed it. All the appliances were very good. My time here was worth every dollar spent!

I'm a resident at this property. They tow my vehicle. I was parked unobstructed. My vehicle was…read moredragged after they finished servicing the area. I was not in the way of the painting group. The picture is the vehicle is the picture that they took.

Southern Turf just completed a beautiful turf installation in my yard. We set up an appointment…read morewith Erin to assess our project and provide an estimate. Erin offered several suggestions to improve our project and gave us a price on the spot. We tweaked things a bit over the next few days and then signed a proposal for the exact work we wanted. Erin provided us a date for the work to begin, and the crew showed up as scheduled. After two long days of very physical but technical work the crew was finished. My yard is now beautiful. No more dead grass under our shade trees, the ground is smooth and uniform, and Southern Turf went above and beyond the promises made. I would recommend them to anyone looking to add turf to their yard.

We just finished our backyard and are so speechless and satisfied!…read more Erin was so professional and friendly, she did a great job with the initial consultation, installation, and follow up. She provided a competitive quote, answered all of my questions and helped us understand the whole process. We cannot thank the crew enough as well! They all showed up on time and were professional and friendly as well. They maintained communication with us through out the process and made sure we were satisfied before the job was done. They also left our home spotless when they finished. The end result gave our house a clean, refreshing look! The turf looks so luxury and at night it looks just at gorgeous! We will definitely use Southern Turf for additional future projects! We highly recommend Southern Turf Co, we are very appreciative for their time and dedication!

If I could give zero stars, I would. The Conley Luxury Apartments are anything but "luxury." From…read morethe moment you move in, you'll realize you've been completely misled by their false advertising. They lure people in with big promises like "2 years free rent"--a blatant lie. Once you sign the lease, they'll twist the fine print and leave you stuck paying for a place that's nowhere near the standard they sell you on. The living conditions are horrible. The smell of weed constantly lingers in the halls and even seeps into the units. On top of that, there's constant noise all day and night, making it impossible to relax, let alone sleep. The walls are paper thin, and management does absolutely nothing about complaints. Speaking of management, they are liars through and through--completely unprofessional and dismissive. The staff will promise fixes and never follow through. The so-called maintenance is a joke; requests go ignored for weeks, and when they finally show up, the work is sloppy and temporary. To make matters worse, the place is infested with roaches. That alone should disqualify this building from ever being called "luxury." Between the pests, the noise, the smell, and the dishonesty, you're paying premium rent for poor quality of living. Save yourself the money, stress, and disappointment. There are far better options out there. Do not be fooled--The Conley Luxury Apartments are a scam.

"Think twice before leasing! They charged me almost $900 for move-out fees, including cleaning,…read morepainting, and repairs--none of which were mentioned upfront. I even reported pre-existing issues when I moved in, but they still made me pay for them. Hidden fees and unfair charges make this place not worth it. Be careful and get everything in writing before signing!"

Buckle in! This is long(sorry) Shadyyy shady place. I hate to give a bad review on a place that we…read morecalled home for almost three years. So let's start with the positives and a little insight as to why I think a 2 review is necessary. We had the best neighbors and the maintenance guys were quick to get concerns addressed. And they alone deserve more than 2 stars. Why 2 stars? If I was looking for a place to live these are the honest reviews I'd want and the things I would want to know, the sort of stuff behind the smoke and mirrors. I've listed below a few but I could list at least 2 more events Again, we lived here for three years with two dogs, so there was normal wear and tear throughout the apartment. We did a deep clean of the entire apartment from top to bottom and I take pride and leaving a space as clean as I possibly can. We were and are the type of renters who always pay on time if not early, and we're not problem tenants by any means!! 1.) the amount of dog owners who did not clean up after their pets was disgusting this property has minimal grass so everywhere you looked or walked you bet your seeing piles of this everywhere. We made several complaints to the office and a general email was only ever sent. 2.) The walls and the floors of these apartments are very very thin, you will and can hear everybody around you. Keep this in mind if you are not on the third floor. 3.) The communal areas of the property were almost always broken, fire pits, grills, shade sails at the pool. Messy trash areas, and missing gym equipment. 4.) At some point throughout our time Aven Ridge advised us that they were no longer going to accept renters insurance from a company Lemonade. At the time our choice of renters insurance was lemonade (fine we will shop around and find an "acceptable insurance company"). We were pressured to purchase renters insurance through THEIR preferred provider, when we chose not to( because we were quoted better coverage for less $$) they continued to push that we had to use their preferred provider, which is false, Texas is a open market state. 5.) Last, but not least we chose to break our lease. We were advised by office staff several times that we would need to do was provide notice of when we would be moving out, that we only needed to pay our lease break fee, and final month of pro rated rent (makes sense, doable). We provided a notice with in the correct amount of time in person and over email along with our forwarding address. We had to remind Aven ridge multiple times about the lease break because it was never posted to our account to pay. ( weeks later eventually it was posted to our ledger, though we paid the fee EARLY). 6.) They removed our parking access AND Amazon locker access, several weeks before our actual "move out date" and failed to send us documentation to our provided new mailing address. Two months later we received an email about a balance due of over $3000. We were shocked to say the least. This email provided no breakdown or details of what these costs. Greystar and Aven ridge have still failed to provide a detailed breakdown as requested. Now the minimal amount of information that we have been provided in regards to these costs are due to a lease "deal/special" that we took at the most recent lease renewing. And charging us the last few days of our rent claiming we didn't pay because we paid it one day early. (MAKE IT MAKE SENSE)

POTENTIALLY LIFE THREATENING MOLD! we have been renting for 2 years and have been experiencing…read moreissues with mold the entire time. we have gone through the right channels and submitted the work orders and management doesn't take the health concern seriously. not to mention the thousands of dollars in damages we have endured. it's in the vents, on our clothes, in the closet, near the front door, on expensive furniture!! DO NOT RENT HERE!

"BEWARE" Villas of Mason Hills, Leander, Unit 2103 ant infestation…read more Neither Management or maintenance ever came to 2103 to help me. Last Friday the manager told pest control I was not able to stay in my apartment, and after I ask for help finding somewhere to stay I did not hear back until Monday morning. The pest guy said he had not seen a worse fire ant infestation and he did not know how to get rid of. I had been bit and pest guy was not. I had no choice but to move out since there was only silence from the manager for 3 days. I was not going to stay in apartment 2103 and get bit again.

I am EXTREMELY happy and satisfied with this community! The Staff (Tracy and Jose) are ALWAYS…read moreattentive and helpful with my requests! The Best part are the units. The kitchen has a fantastic working triangle for the "wanna be" Chef in me! The living area is perfect for my furnishings! The master bedroom and bath are spacious and well appointed! The amount of drawer and cabinet space is phenomenal! The Master Closet is spacious and well designed! The appliances are top notch. The Secondary bedroom I use as an office and is PERFECT for my needs! The Guest bath again is well appointed and guests are often commenting on how big it is! The 1-car Garage is beyond the usual 1 car garage I have seen anywhere! Plenty of space for tool storage, extra refrigerator, and other storage! The thing I really enjoy is the spacious backyard and back porch! My flattop cooker and smoker grill fit perfectly there! I am SO PLEASED with everything associated with The Villas of Mason Hills! If you have the opportunity MOVE HERE NOW!!! I did and I AM NOT LEAVING!!

This place is horrendous. Do not trust the positive reviews. I did and I paid a terrible price for…read moreit. Something is deeply wrong with the management at Tramor at the Arboretum. They lied to me over and over again, they wasted weeks of my time, and then on top of all that they stole $200 from me. Full story: I contacted Tramor at the Arboretum to apply for an apartment. My main contact was Madison. First red flag: Madison was weird and standoffish in our interactions, unlike most apartment managers who are friendly and trying to make the sale, but I just ignored it because the positive reviews don't lie right? Oh how wrong I was. Second red flag: They wanted me to use some strange encrypted messaging service to do my application and pay the $230 application fees and $200 refundable deposit with a 3rd party payment site. It was all very messy with very poor directions, but I'm good with tech so I figured it out anyway. The whole system was very amateurish and sketchy compared to other apartments I've applied to, but I ignored this red flag to my peril. Third red flag: They wanted me to compile a very detailed accounting of all my income and losses in a special form, along with bank statements for a year - this is something no other apartment has asked me for. I spent hours compiling all this information and creating the special form that they wanted, but turns out this would be a complete waste. On a Saturday I finally submitted the final information needed for the application. Madison got back to me that day and said the application would be processed by Tuesday. At this point I thought great, the process was weird and something seemed off, but I would just wait until Tuesday and most likely I would be approved (I have a great credit score and solid income so I always get approved to every apartment I apply to). Spoiler: I was approved, but ended up rejecting their offer for reasons that will become clear. Fourth red flag: Tuesday afternoon rolls around and I still haven't heard from Madison. I contact her to ask how the application is going - no response. I wait two more days until Thursday. At this point I start to suspect something is very wrong with Tramor at the Arboretum and I shouldn't have ignored all the other red flags. I decide to go with another apartment (that I am happily living in now), and contact Tramor at the Arboretum to tell them I'm not interested anymore and would like a refund on my $200 deposit. Still I receive no response from them at all until Friday the next day. On Friday they finally tell me that my application has been miraculously approved! But unfortunately because it was approved they now cannot refund my deposit! So after I received no contact at all from them for 5 days, after I repeatedly tried to get them to respond, they only respond a day after I request a refund and they say that somehow the application was retroactively approved beforehand, but they never told me about it? In a nutshell, the management here is terribly incompetent at best, and straight up scam artists at worst. Even though my application was approved, I would never in a million years trust my living space with people like that, so of course I rejected their offer. Avoid Tramor at the Arboretum like the plague unless you enjoy dealing with nightmare management.

Tramor at the Arboretum is a wonderful place to live. I have lived in many apartment complexes…read morethroughout the years and my experience at tramor was one of the best. The staff is amazing. Madison and Melissa were an absolute pleasure to work with. Both of them always had great energy and positive attitudes every single time I would go into the leasing office. They were always very helpful. Tim, the head of maintenance does a great job with his crew. The maintenance team was always very efficient in addressing any needs and the property as a whole always looked immaculate. The property for the most part was very quiet and the place seems to attract good respectful tenants. If I wasn't being called elsewhere I would have stayed even longer. If I ever move back to Austin, I will definitely be looking to move back there. I highly recommend this apartment complex for your next home!