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    The CORE Institute - West Phoenix

    2.4 (68 reviews)
    Closed 7:00 am - 6:00 pm

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    BAD CUSTOMER SERVICE, BAD PROVIDERS, BAD BACK OFFICE, RUN FROM THIS PLACE!!
    Daysi G.

    This is the worse place I have been to for a specialty group. If you go back to all the bad one star reviews, it is all the same. First, they never answer the phone. you are on hold for ever. When you finally do get a voicemail of the person who s supposed to help, they never call back. I called for info on my sedation and shots. they told me it was nt covered by my insurance. Knowing their laziness I called my insurance myself and look at that.....the procedure is covered, it just needs two types of pre authorization forms. The insurance agent literally told me how often patients called them to complain about this very specific reason from this very specific location. The verification and insurance lady is too lazy to follow protocol and complete two forms for them to get approved. It's that simple. The agent also told me it is always approved if completed, it is always covered, it comes down to laziness. So, I called her back, the same person for the clinics authorizations, left a very detailed, slow, calm and informative message about sending in the proper paperwork. I never heard back. Second, some of the Doctors think they are Gods gift to the world. I have seen FOUR different Physicians and only ONE was curious. Only one took the time to listen. Dr Udupa is the best. Sad to say his colleagues are horrible. Chutkan and Wallace were quick to dismiss my symptoms even though I had gotten referred to them by Dr Udupa!!! Their own partner. Wallace walked in, looked at my ppw and said that I was fine, nothing to do about it. That's when I went back to Udupa to tell him and he was shocked. Like, why aren't you in treatment already? I told him about Wallace being in and out in literally 3 minutes or less and dismissing me. He sent me to Chutkan. I waited a bit, he walks in like he owns the world, (small man syndrome ) LOL IYKYK!!!! And the first thing out of his mouth is to dismiss the symptoms, bt then I explain how I had been sent to him as a second opinion from Udupa and he asked two of the most obvious questions from my file. The main reason that I am there!!! This guy didn't or couldn't be bothered to read my chart for two seconds before coming in to the room, looking like a troll. I laughed under my breathe thinking, how are you asking me the most obvious questions while pretending to be looking at some paperwork. He wasn't even scheeming the file, he was waiting for me to tell him the answers that he should at least have known before entering. What a joke!!!!! I had to remind him again of basic patient /Doctor knowledge and now what DOC? so TI leave and he decides to turn back around and realized he missed one of the 20 things he should have asked or mentioned and I laugh again and just nod and walk away!!!! So I decided to go somewhere else, where I am treated for everything. I do not have to inform the Doc of things he should already know. I am learning knew things about my conditions and I being called often with updates. I don't have to leave a voicemail, ever! I don't have to be on hold ever! The CORE wants to be at a Barrows Inst level, but let me tell you, you are not even at a back woods chiropractic level (no offense to backwood clinics) LOL

    Calming view while waiting in medical room
    Suzie W.

    Jessica Hepburn, PAC is excellent in taking care of me. She is caring, listens well, timely, professional and very informative. I feel a lot better with her care and along with Kirk Puttlitz, MD surgical expertise in Peoria PR. Thank you for helping me feel better.

    Scars are looking good and very small.   Doubt they will be even noticeable as more than a scratch in a year.

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    4 months ago

    Love Dr Butler and PA Jacob. Offices are well run and always busy but front desk always take their time with you !!

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    3 years ago

    Great job by Dr Jackson on my surgery. Also, his MA and the staff were very helpful with my works overly complicated return to work forms.

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    Page 1 of 2

    Ask the Community - The CORE Institute - West Phoenix

    Review Highlights - The CORE Institute - West Phoenix

    Scott has worked with me on pain in my feet for some time.

    Mentioned in 9 reviews

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    Matthew Russo, MD

    Matthew Russo, MD

    4.8(25 reviews)
    22.6 mi

    Best hip replacement!! I had both my hips done. I was in so much pain and limited mobility. I had a…read morewalker and scooter. Both hips were easily replaced and I am back to normal. A few years later my husband had his hip replacement and has recovered beautifully and can't believe how much better he is. we can't say enough about him. highly recommend him. First Class treatment!

    I was referred to him by a colleague of mine from Brooklyn . A nurse with 30 years under her belt…read morewho knows her stuff. She didn't hesitate: "Don't bother looking at anyone else in the Valley. Go see Russo." In that heavy accent. I'm glad I listened. As a nurse myself with 26 years of experience, I've seen it all -- the good, the bad, and the downright scary. Dr. Russo is one of the best. His father was a physician, and I can say with confidence his Father should be incredibly proud of the surgeon and human being his son has become. Dr. Russo isn't just a highly skilled surgeon with a stellar track record and excellent credentials. What really stood out to me was his bedside manner. He never once made me feel rushed. He listened. He cared. And you can tell he genuinely loves what he does -- there's no trace of the burnout you sometimes see in seasoned surgeons. On top of it all, he's a family man with kids of his own, so he gets it. He understands how a bum hip doesn't just affect you, it affects your whole family. That empathy came through in every interaction. I had a left hip replacement and walked out the same day with not just a new joint, but a new outlook on life. I'm excited to soon tie my own shoes again, to ride a bike pain-free, to live my life again. If you're considering surgery and you're lucky enough to get in with Dr. Russo -- don't think twice. Thank you Dr Russo!

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    Matthew Russo, MD

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    Nathan Moore, DO

    Nathan Moore, DO

    4.3(12 reviews)
    5.7 mi

    For my first visit to this facility, I had to see the doctor's PA, Carla Melendez. I thought that…read morewas fine because I have been in so much pain and had been previously advised by another physician that surgery would be the only thing to fix my hip. I've suffered for years with spinal pain and just found out my hip is in bad shape too, and added to the spinal pain, has been more than I can handle. Yes..I am overweight! Not something that I am clueless to, but because of that, she had already decided I was not worthy of a decent conversation to help me at all! She sat across the room from me with her laptop. I clearly made her uncomfortable. Eye contact was minimal. Her suggestion to me was to go see pain management doctor! She struck down any hope I had and made me feel disgusting! I had to wait for a note from her to give to my primary doctor. In the notes, it described a detailed examination talking about ROM etc. She NEVER ONCE laid a hand on me or examined me to even really understand my situation. I've worked in medical all my life, and never once made anyone feel unworthy for being fat. Hey..even the Doctor himself had to cruise through the lobby when I was waiting for her note. I suppose so he could get a LOOK at me too. Conclusion is don't go here if you're fat, they don't like helping fat people.

    I had both knees replaced by Dr Moore two years ago. I could not be more satisfied with the process…read moreand the results. Dr Moore came highly recommended from a friend who is in the medical field and he exceeded my expectations totally! If you or a loved one needs an orthopedic specialist be sure to see Dr Moore, you will be glad that you did!

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    Nathan Moore, DO
    Nathan Moore, DO

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    The CORE Institute - West Phoenix - orthopedists - Updated June 2026

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