Very unprofessional. Office staff has no basic medical terminology and they give out wrong information. Management just made excuses meanwhile I'm in pain and treatment has been delayed. Management would even speak to me and just passed messages through her staff. If the office staff is like this it makes me question the doctors read more

Line is always huge ,always crowded people in pain just waiting in the line don't understand why they can check in people quickly asap read more

The CORE Institute - West Phoenix - This is the line every time I come here - Orthopedists Near Me - Phoenix, Arizona

I had an appointment with Christina brown and she sent her medical assistant to pull me to the side to tell me they can't help me. Mind you last month she did X-rays and I have multiple issues that causes extreme pain and my issues are getting worse. I tried to see her today to get a handicap sign and talk about appealing my insurance so I can get the mri and potentially getting on pain management. But instead I was turned away didn't even get to talk to her. This is ridiculous this type of behavior towards a patient is unacceptable and I WOULD NOT HAVE HER AS MY PROVIDER EVER AGAIN. I also will never go back to west phx location all staff was extremely dismissive an rude. read more

This place is an absolute joke. I made an appointment over a week in advance for my son, a student athlete, who was experiencing lateral lower-leg ECS like symptoms, a time sensitive condition where early evaluation matters. From the very first phone call, it was clear no one here knows what they're doing. When I explained that the issue was the lower leg, I was repeatedly told that I had to book the appointment as either "ankle" or "knee." I asked multiple times if there was a doctor who could evaluate the lower leg / lateral compartment, and I was told YES, but only if I selected ankle or knee. The staff member insisted on this nonsensical requirement over and over, despite it making zero medical sense. Fast forward to the day before the appointment, after my son and I had been patiently waiting and planning around it, we get a phone call saying they DON'T EVEN HAVE A DOCTOR WHO CAN SEE AN ANKLE, and they CANCELLED THE APPOINTMENT. They forced us to book under a category they insisted on... then cancelled because they don't treat that category. This is not a minor scheduling error, this is gross incompetence. This was for an injured student athlete, where timing, clarity, and proper evaluation matter. If they can't even figure out how to book an appointment, I shudder to think what happens when someone shows up with an actual serious injury. Unprofessional. Disorganized. Clueless. If you value your time, your health, or your child's athletic future, stay far away from this place. A medical institute that can't manage basic intake is not an institute, it's a liability. read more

Love Dr Butler and PA Jacob. Offices are well run and always busy but front desk always take their time with you !!

After waiting for 6 weeks for an appointment, I received a voice message from the clinic one minute before the close of business informing me that my appointment for the next day was cancelled due to the doctor not taking new patients. When I talked to the schedulers they stated that there is no notification in the system alerting them to not schedule new patients. Then I get a call from another person from the clinic who simply apologized over and over (not helpful) and stated it was the schedulers' fault, then changed to saying the "doctor is only taking new patients in the mornings", then said she "get's it" about how frustrating this is (how condescending). She could not answer my questions when I asked who is in charge of letting the scheduling department know the correct information for the doctor's schedule and why did it take 6 weeks for them to figure it out? She offered an appointment with the NP for 3 days from the time of her phone call. Funny how a new appointment suddenly became available when it was impossible to get an appointment at any locations with any doctors in less than 6 weeks for my original appointment. Also don't appreciate the assumption that I can just take off work to accommodate their mistakes. If a patient cancels at the last minute they reserve the right to bill for the office visit. I should send them a late cancellation charge. No way I would trust them to perform delicate surgery on my spine when they can't even get a first appointment right or respect my time and work schedule. read more

Poor communication, keep changing appointments and surgery dates, never call back, my dad needed to start PT yesterday and since last Tueaday they were supposed to call and set up PT, no one has called back, left several voicemails, already asked to speak with office manager and was transferred to a nurse, they don't advise you about insurance not in network or the total of the payment on the same day. Also seems they NEVER document notes on patient chart, they can never find any previous information or calls that they have made. Also they expect patient to be the referral coordinator, they do Not coordinate care for the patient. read more

Avoid at all cost! Incompetent staff that really doesn't care. Appear friendly enough yet do not listen and just pass you off to another section of Core. Yet another copay read more

This is the worse place I have been to for a specialty group. If you go back to all the bad one star reviews, it is all the same. First, they never answer the phone. you are on hold for ever. When you finally do get a voicemail of the person who s supposed to help, they never call back. I called for info on my sedation and shots. they told me it was nt covered by my insurance. Knowing their laziness I called my insurance myself and look at that.....the procedure is covered, it just needs two types of pre authorization forms. The insurance agent literally told me how often patients called them to complain about this very specific reason from this very specific location. The verification and insurance lady is too lazy to follow protocol and complete two forms for them to get approved. It's that simple. The agent also told me it is always approved if completed, it is always covered, it comes down to laziness. So, I called her back, the same person for the clinics authorizations, left a very detailed, slow, calm and informative message about sending in the proper paperwork. I never heard back. Second, some of the Doctors think they are Gods gift to the world. I have seen FOUR different Physicians and only ONE was curious. Only one took the time to listen. Dr Udupa is the best. Sad to say his colleagues are horrible. Chutkan and Wallace were quick to dismiss my symptoms even though I had gotten referred to them by Dr Udupa!!! Their own partner. Wallace walked in, looked at my ppw and said that I was fine, nothing to do about it. That's when I went back to Udupa to tell him and he was shocked. Like, why aren't you in treatment already? I told him about Wallace being in and out in literally 3 minutes or less and dismissing me. He sent me to Chutkan. I waited a bit, he walks in like he owns the world, (small man syndrome ) LOL IYKYK!!!! And the first thing out of his mouth is to dismiss the symptoms, bt then I explain how I had been sent to him as a second opinion from Udupa and he asked two of the most obvious questions from my file. The main reason that I am there!!! This guy didn't or couldn't be bothered to read my chart for two seconds before coming in to the room, looking like a troll. I laughed under my breathe thinking, how are you asking me the most obvious questions while pretending to be looking at some paperwork. He wasn't even scheeming the file, he was waiting for me to tell him the answers that he should at least have known before entering. What a joke!!!!! I had to remind him again of basic patient /Doctor knowledge and now what DOC? so TI leave and he decides to turn back around and realized he missed one of the 20 things he should have asked or mentioned and I laugh again and just nod and walk away!!!! So I decided to go somewhere else, where I am treated for everything. I do not have to inform the Doc of things he should already know. I am learning knew things about my conditions and I being called often with updates. I don't have to leave a voicemail, ever! I don't have to be on hold ever! The CORE wants to be at a Barrows Inst level, but let me tell you, you are not even at a back woods chiropractic level (no offense to backwood clinics) LOL read more

The CORE Institute - West Phoenix - BAD CUSTOMER SERVICE, BAD PROVIDERS, BAD BACK OFFICE, RUN FROM THIS PLACE!! - Orthopedists Near Me - Phoenix, Arizona

Arthritis, carpal tunnel surgery, excellent Doctors and staff,fast results accurate diagnosis, absolutely I would recommend not only this office,but any Core Institute services,Thank You to all staffing read more

I called to see an orthopedist, but was only able to see a PA. Having been examined over the years by a number of top-notch sports doctors for my other knee, I realize that this PA have me a less than thorough exam. His suggestion after looking at an x-ray was that I go to physical therapy for my arthritis issue. I told him that I've been through this with my other knee and that I would like a more comprehensive exam so that we could get to the bottom of the problem. He then sent me for an MRI, which showed, according to him ,"....extensive arthritis that couldn't be seen on the x-ray." he also said, "it's a good thing I sent you for that MRI, isn't it? ". Pretty funny since it was my idea, not his. His suggestion was Cortizone shots, then gel shots. When I looked at the report from the MRI, I saw that I also had a torn meniscus. On the next visit I asked the PA about this, and he said, ".....oh, I didn't mention that because most people your age (65) have that". Seriously? Not worth mentioning? At any rate, the gel shots have helped. The other thing that bothers me is that he said if the gel shots didn't help, then knee replacement would be in order. All I have is some arthritis, and apparently a torn meniscus, but I'm not in excruciating pain (it's occasionally really bad, but for the most part I'm fine). It seems like they're just trying to sell surgery here. Overall, I've had much better care at Mayo Clinic and private sports doctors. P.S. i've still never seen a doctor here, just the PA and other assistance who administered Cortizone and gel shots. This doesn't really instill confidence. read more

First 3 visits were good all the check in people and nurses were nice and friendly and understanding. But my visit today was horrible with Dr. Nina Patel Hinkle. What a waste of my time. My nurse was very nice I felt very comfortable and seen by her and the check in nurses were nice as well but she was awful! She was very passive aggressive and rude. This completely shook me as she was okay the other times I don't care if doctors are neutral as long as you're not mean. Her tone and body language were not as a doctor should. Doctors should always be empathetic and understanding especially when you're already going through a stressful and hard time. When I raised my concerns with her on why she was being rude and so passive aggressive with me she was not apologetic at all and continued with her horrible attitude. If you're not going to be empathetic and understanding just don't be a doctor it's that simple. I am definitely not returning and will be looking for another doctor that actually cares about their patients health and is willing to be empathetic in times that are already hard enough the least you can do is be nice! That is the bare minimum. If I could rate Dr. Nina Patel Hinkle 0 stars I would. read more

First, the type of care, and Dr. Nicholas Scott, was and is EXCELLENT. five stars. Second the care quality, by Dr. Scott, OUTSTANDING, five stars! Third, facilities for procedures, NO STARS, at 8952 East Desert Cove, Scottsdale, are Awful, terrible, unacceptable, and I will never ever set foot in there again. Let me be clear all personnel, nurses, and front desk were all outstanding, this is about the dingy, dark, old, with black-out curtains on the front and NO windows in the back! One broken bathroom, and felt dirty and unkempt. Like a cave! Very cramped, and uncomfortable. I have never experienced anything quite as bad as that facility ever. It is a disgrace for CORE to own, lease, and operate it. I have saved the worst for last! No close parking, a crammed full parking lot, and the entrance in the back makes you walk quite a distance around to the rear entrance! What in the heck were they thinking? Like walking is easy for us? As I told Dr. Scott, and he agreed, I will never enter that facility again, and suggest CORE makes some immediate decision to vacate! read more

I had a bad back injury last year, my doctor got me into the core institute fairly quickly because it was causing excruciating nerve pain. The receptionist was nice but the doctor/neurologist, whatever his name was, was an absolute piece of work. This was in July of 2022 and if I still think about how dismissive and unprofessional he was in September 2023, I'd say this place is a no go. He seemed to be in a rush and didn't actually listen to any of the questions he had, he just had a "you're fine there's nothing there, except maybe you have a tiny herniated disk but oh well" kind of attitude and sent me on my way. I'm better now, but there are still times where I can feel something not 100% right. If you're going to be dismissive, apathetic, and rude to your patients, don't be a doctor. read more

Jessica Hepburn, PAC is excellent in taking care of me. She is caring, listens well, timely, professional and very informative. I feel a lot better with her care and along with Kirk Puttlitz, MD surgical expertise in Peoria PR. Thank you for helping me feel better. read more

The CORE Institute - West Phoenix - Calming view while waiting in medical room - Orthopedists Near Me - Phoenix, Arizona

Auxillary employees are awful. Nurses, PAs, and surgeons are excellent and the CORE specialty hospital is exceptional. It's the office/client service that need to be replaced. I've had 2 CORE surgeries and every time I've had problems with the "desk" people from attempting to charge me twice for a co-pay, to making an appt. with a PA when it's specifically a followup treatment by the surgeon, they do not answer the phone and messages receive no response. I currently have another surgery, which has been denied pending further documentation, and I had to call the insurance company to find out CORE has not submitted an appeal with the documentation. There is always a line at the offices even though there are numerous desks, but only one desk is manned. The offices are large and well kept and should be efficient but they are incompetent. I bring in printouts of new doctors, prescriptions, etc. for them to scan into my records, but they never make it into the records. I don't know what the desk people do with them. I always get a receipt for my copay, because in a few weeks I'll receive a notice from them that I owe them the copay. I don't know what the desk does with my copay. If CORE "cleaned house" of the auxillary personnel they would be the top orthopedic center, but their wonderful nurses and doctors are hampered by this quagmire read more

I have been seen at 2 different CORE offices and had 2 different surgeries with them. One urgent at a Banner facility and one at the core hospital, in addition to receiving PT at a core facility (reviewed separately) so I feel that this review is well rounded and aqurate. 1. No problem with my PCP referral for an appointment. It went quickly and I got in. 2. Both doctors I saw for my latest surgery both took time to review my MRI prior to coming into the room work me...I really appreciate that. 3. The first doctor I saw was very honest and he stated that I had a lot going on and felt i would benefit more from a sports medicine doc. So he referred me to one in his office. 4. The sports medicine doc and his PA were excellent, answered any and all questions I had. My surgery and follow ups went well, I was very pleased. 5. Office staff at the west Phoenix office that I saw during appointments was wonderful. 6. I didn't have any issues with billing ( I wanted to mention this specifically because of the other reviews that had billing issues) 7. My only issue (other than how far it you have to book for non emergency surgery) and this issue is the reason they lost a star. There is a horrible horrible surgery scheduler that works for 2 of the doctors and she did my interoffice referral. I don't normally wish people would lose their jobs, but she really should be fired. Even having a message that stated she would call back in 24 hours...she doesn't. I had to involve higher ups twice.... that's not acceptable and not what I've seen from the other staff there. read more

The CORE Institute - West Phoenix - Scars are looking good and very small. Doubt they will be even noticeable as more than a scratch in a year. - Orthopedists Near Me - Phoenix, Arizona

PA Jessica Hepburn was over an hour late for my appointment with no apology. She was very dismissive, gave me no examination, very unprofessional, uncaring and spent less than 10 minutes with me. I have arthritis in my cervical spine which is quite painful with little range of motion - she gave me no direction other than to go to physical therapy (been through physical therapy already but am trying it again to regain some movement). Will never go back to this facility in Peoria. read more

Have had a lingering shoulder injury for months. After a 3 min exam, I was told I'd be contacted to schedule an MRI. One week later, received a call to schedule the MRI. I was given the option to get the MRI at their facility an hour from my house or pick a place. I chose a place closer to my house and was told they'd send the order. Never heard another thing and its now 3 weeks later. Living in misery every day and night while waiting for a phone call that never came. Avoid this place at ALL costs if you're expecting to get any kind of care or relief. Appears to just be a money grab rather than actually providing care, I can't really come to any other conclusion based upon my experience. read more

Dr. Wallace is extremely rude and unprofessional. In my appointment he seemed annoyed that I was even there . I've been a patient for 6 months and I've had 2 steroid epidurals and nerve block and physical therapy . All he can suggest is surgery or another epidural. I told him that I feel like I'm not getting help with my back pain cause nothing is working he took great offense to that saying they have been helping me and twisting my words around . I had to ask him why he was giving me attitude and he said that I need to listen to him and not the internet because I told him I didn't wanna take gabapentin because of the side effects and high risk of addiction. I left in tears because of how he was belittling me and acting like I was lying about the excruciating pain I'm in. I will never be back and I suggest if u are looking for a doctors who actually cares about you, this isn't the place. read more

The experience I had at this filthy facility was about as bad as one could possibly imagine. The waiting room looked like a homeless shelter and was only out done by the most unprofessional front desk help I have ever witnessed. I will be sure this non-quality healthcare provider, CORE is on any and all review sites with bad reviews to help others avoid them. It is my fault to some extent, being that I did not look into the other awful reviews before booking my appointment. read more

If it were possible to leave negative stars i would. Per any doctors office visit i showed up 10 to 15 minutes early for my appointment with Dr. Edwards. After waiting an hour and watching the lobby shuffle through 3 cycles of patients coming and going I was over it. Apparently this Dr runs about an hour behind and instead of scheduling so they just let you wait. Also this Dr apparently does his own scheduling, so heres some advice doc, do a better job people pay you a lot of money and time and it's not to be wasted. For everyone else if you have hand elbow or shoulder problems I would recommend going to the hand to shoulder center in phoenix. I will say the ladies behind the front desk were nice and refunded my money. read more

Patients Beware: I've been an established patient with The CORE Institute® for 5 months now. During this time, I've had two surgeries. Communication with the staff in between surgeries has been abysmal. It's nearly impossible to receive a return call for simple questions or requests. It boils down to badgering their call center for anything to be accomplished. Additionally, I've been lied to by their scheduling department on multiple occasions. This treatment is beyond unacceptable. After two surgeries and continuous "treatment" I'm ready to accept recommendations for another orthopedic provider. My medical providers have been great (when I see them at appointments), and they are the ONLY reason this institution is getting two stars from me. I can officially say that I will NEVER recommend The CORE for any patient seeking treatment. read more

They canceled the morning of the surgery for an issue that is already in my medical files than when asked for a call follow up the surgeon Dr Micheal Amini never even called to explain why my liver was a worry when it was already cleared just a month ago and why it took the day of the surgery and I had made work plans when they had the blood work was in their hands three days prior. read more

Great job by Dr Jackson on my surgery. Also, his MA and the staff were very helpful with my works overly complicated return to work forms.

Tried to see Dr. Amini at Mesa CORE Institute for should pain. First appointment made on April 2, 2024, scheduled weeks prior. First visit is a bad experience; doctor too busy to see me, sent PA Brittany Petersen. Brittany indicates not much to do until an MRI is reviewed. I offered my recent MRI, Brittany accepted and ask that I bring it in on a CD. I attempted calling per Brittany's instructions to contact Trish and arrange a CD drop-off meeting. No return call on first attempt, same on second. I made an appointment for the 5th for Brttany to provide the requested CD, asked what happened to Patrisha/Trish (Dr. assistant), why no call back. Trish replied the calls she tried the phone kept ringing. I know this isn't the truth, both my home and mobile have Voice Mail and nothing was left. I asked if she verified the number she used/I left on her VM, she didn't. Further her file on me has both my numbers listed. Later that day I was called by Karen or Cathy indicating the CD isn't readable/no usable date. I had checked the CD prior to the 5th visit at home and the CD data was there and usable. Today/9th I return for the third time with a another/new updated/downloaded CD copy of the MRI data tested, it too works fine for me on both my desktop computers. Patrisha/Trish tells me she can't read the data on the disc. I replied to let me see how she's trying...she repeats it's not working on their computers and the disc is no good. We go back-and-forth if their computers can use CD-R disc (discs made on computers), she indicates that's what she's done in the past (she doesn't know and wont' admit to her inability of computer CD knowledge). At this point we asking each other "so what do we do?" Both disc I gave her worked, and they're/CORE Inst. is not allowing me to use a USB memory stick. I might add I also I put instructions on how to use the provided MRI viewing software provided and used at home. The conversation is at a stand-still, she tells me she'll get Dr. Amini and leaves. After already waiting in Admissions for 30+ minutes, now another 25+ in the examining room, and still no doctor...I'm DONE. I leave the room to catch Trish picking her nails, no doctor in the area. I'm completely confused why Trish is not helping, I told Trish I'm done with waiting and asked that she refund my office visit since there never was one, as in the case for all three visits; April 2, 5 & 9. Never met Dr. Amini, got nowhere with the CORE Inst. other than paying for Office Visits. Nothing from Brittany/PA, Trish who is inept, rude, incompetent with PCs and returning calls, prevaricates on how she tried to call, and gives no effort to helping towards a resolution. read more

FABULOUS DOCTORS BUT BUT BUT!! then you get billed incorrectly and NO ONE is available to discuss or be FAIR to work out the bill. NOTHING BUT HEADACHES since the unexpected BILLs came in the mail... BUT MY KNEE FEELS GREAT:)) Wish they would put some effort into making the BILLING experience a Fair, "UPFRONT" instead of deceitful billing practices..... so unfortuanate... thinking of going to the NEWS as I am so disheartened and feel badly for others that maybe can't afford it... it is the PRINCIPAL!! and I do NOT wish anyone else to have to have the uphill fight I have had... over THEIR MISREPRESENTATION of the fees. read more

this is the worst place i have ever delt with. leave message they say we will get back with you in 24 hours. 36 hours i hear nothing. 48 hours i hear nothing. call the 800 number and they inform me that since my test isn't condidered stat it will take up to 2 weeks to hear from someone. oh, by the way that doesn't include the day of your visit or week-ends. are you kidding me. if i didn't like my dr i would find some one else. had to wait 3 weeks to be seen and now this. read more

I tried to call them 3 times over two days with no help. I sat on hold for over 20 minutes each time. They must have to much business coming in. read more

I also would give it a 0 if I could. I was trying to schedule a procedure with Laura. This woman gets back to you when she feels like it. If I had a problem contacting a client I would call them and leave a message stating that we seem to have a hard time connecting. I would tell the client I will call them at a certain time so maybe we can connect to be able to schedule their procedure. Laura just calls when ever so I never know when to expect a call back. Hay Laura quests what "I WORK TOO" I can't always answer the phone. read more

This place sucks!! Rude staff and long wait times. I had a car accident and was directed here for a follow up. Wish I'd been given somewhere else. Dr Edwards was who I was referred to and as long as I waited for him to see me I could have painted my house. My appointment was at 330 pm today and as if this writing, it's 354pm and still have not been seen. This was a scheduled follow up and this dick had me waiting last time too. If you get a referral, request some where else. Worse, if you get Dr Edwards run!!! It's 4:09pm, still waiting to see Dr Edwards!! I asked how long it was gonna be and told at least another hour. Are you kidding me?? Who books this doctor's appointments, Stevie wonder?? Anyhow I'm rescheduling but actually calling their billing department to get my copay back. I'd rather see a real doctor not someone who plays one in the west valley. Update: 9-20-19 I was seen by primary care physician and requested a new place for follow up on my hand. Thankfully, someone my primary Dr knew personally. Looks like someone from the CORE institute replied. My review stands!! I do not recommend this place at all to anyone and recommend asking your primary care physician to send you somewhere else. It wasn't necessary to contact whoever CORE said to as I got my copay reimbursed and wish to have no further dealings with them. I recommend everyone not have any dealings either as this place is very unpleasant and unprofessional. read more

As the saying goes, if I could give less than 1 star I surely would. This place is very unprofessional. Degrading and disrespectful from the reception staff to Mr. Wallace (does not serve the title Dr.). They treat patients as if they need this lousy place instead of helping their patients. They talk down to their patients, take advantage of the insurance companies. They also and I Quote Wallace" the Dr and his staff are always right and the patients is always wrong". They have no concept of customer service nor patient health. They should be shut down based on how they act towards people among other things. They expect you to know when your test results or X-rays are back in order to do their job of scheduling follow-up visits. They tell you that you didn't schedule an appointment without checking that you have one scheduled. They are horrible and I will be protesting this company for how they treated my family and others. Do the research they are plenty reviews about him and his staff. DO NOT USE. Feel free to contact for all details about my families visit to this place. I will ensure I pass our encounter with the military as well so our Veterans do go here to be mistrested. read more

they snuck a surgeon assistant in my procedure didn't tell me up front then tried to bill me for it when I disputed it and refused to pay they would not let in for my 5 month checkup piss poor care and patient service read more

If I could give ZERO stars I would!! The West Phoenix office is the absolute WORST!!! They LIE to your face, the front desk girls are all morons! I was told by one of them, "It can take up to 2 weeks for Dr. Grayson to fill out my F.M.L.A. paperwork, and that they will call me when it's ready, and by the way it will cost $25-35"! So I went in today to pick up my paperwork, (This is 2 weeks from the day I left it with them, of course no phone call). My paperwork has NOT been filled out because they don't count weekends and they took 2 days off for the Holiday is what I was told this morning upon my arrival.. First of all, I was not told 14 days NOT counting weekends or holidays... I was told "2 WEEKS!!! PERIOD!! Next is, The girl at the counter tells me, "You shouldn't need the paperwork anyways, Dr. Grayson told me that you can return to FULL DUTY work now". UUUMMM WHAT??!!!! NOTHING has been done to correct my spine at all!! But I'm OK to return now after the Dr. told me I will need surgery to insert 2 screws and 2 pins in my L-5, S-1 Vertebrae because there is NO DISC left between them, but we will do pain injections for a while first.. STAY AWAY FROM CORE INSTITUTE!!!! read more

I have been going to the Core Institute for 2 weeks now and since day 1 I have seen immediate improvement in my shoulder. I am certain now that I will not need surgery or shots. Stick with the program that they give you and at the same time make sure that you are testing yourself not just going through the motions. read more

I made an 8 am appointment specifically because I needed to be the first patient in and out of the office as I have to be at work at 9am. It is now 8:45 and no doctor, no apologies, a loud, rude Medical assistant! I will never return to this establishment. I am literally sitting in an exam room wasting precious time. read more

The CORE Institute - West Phoenix - Wasting time at the Core Institute. - Orthopedists Near Me - Phoenix, Arizona

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An absolute waste of time! Do not bother with this place. I saw Dr. Patel and she was useless, condescending, argumentative, disrespectful of time, and offered no helpful solutions. She criticized treatments I'd had from other doctors and basically told me everything I'd been told or told to do was wrong. She begrudgingly offered an additional MRI with dye because my initial MRI without dye was useless because it can't diagnose a tear. She went onto say that even if it showed a tear it wouldn't matter because surgery wouldn't fix torn cartilage. I asked what the point was to all of this and was there a solution to the pain. She shrugged her shoulders and said build up the muscle. As if! I'm at the gym more than anyone I know. I have never been more frustrated or felt more helpless in my life! And all of this in addition to the 15 minutes I stood in line simply waiting to check in and the nearly 50 minutes I sat in the exam room waiting for the Dr. to come in. Absolute garbage patient care from start to finish! read more

Once in a while, you find a place that gets it right. We live in a world of corporate big business. They worry more about the pennies than the patients. But lucky for me, The Core Institute isn't just about the pennies. From the reception staff to the imaging techs, I was treated way better than big box health care has us accustomed to. They smiled, were polite and friendly, and the best part, followed through with what they said they would do. I had my phone calls returned, they worked out any insurance hurdles I had, and I was paired with a doctor who took an interest in my case. Upon my first visit, I had several heads pop into the room to find the best solution for my injury. All the questions I had were answered, and #DrRyanScott who led my case, instilled confidence right away. This guy is the one you want fixing what you broke. He gets it. He's had multiple injuries requiring orthopedic care, so he's been on the receiving end of the scalpel. He's easy going, and talks to you like a person, not a chart. Not once did he hide behind a laptop and click boxes. We had actual conversations about how he planned to help me. So refreshing. If you get the option (insurance permitted) pick Core Institute. Pick Dr Scott, and his team. I have no knowledge about his colleagues, but I tend to find that birds of a feather flock together. #thecoreinstitute #AnklesAndHipsAndBonesOhMy read more

I was very impressed with the experience. Everyone was nice and efficient. The Dr. did a great job with shoulder injection. Did great after. read more

Everything and everyone was wonderful. The only thing I would advise is to get a new cleaning service. The bathroom was not clean and the toilet has not been cleaned out based on the ring around it for over two weeks. This makes me wonder how clean they are getting the surgery area and other important areas. It really concerns me. read more