My girlfriend and I had spent the day browsing furniture and were tired of salespeople following us…read morearound. From the moment we walked in, we were welcomed by Haitham, who stated "Don't worry, I won't follow you". He welcomed us in as if we were guests in his home. My girlfriend and I breathed a sigh of relief and were able to walk around and talk freely. The whole experience felt very luxurious. The store has a signature scent, which is AMAZING, the staff brought us waters, offered coffee, etc. After finding pieces we were interested in, Haitham followed up with us at the perfect time, and was beyond helpful. He found us pieces we loved, was extremely personable and professional, and got us a great deal. Best furniture store ever!

Great store! Haitham the owner, is knowledgeable, kind and patient! Definitely recommend this store…read moreand Haitham!

I am so happy with the service at this Floor and decor location. Recently I had another home…read moreproject and needed some solid advice and I knew I would be helped here as I was in the past. Sonia, the designer made the entire process from beginning to completion effortless for me. What a relief! She is so talented, knowledgeable and organized. Also, Greg and other very knowledgeable and helpful staff in flooring helped out with specific concerns and materials I would need for my project. Everyone was So patient and helpful. I feel empowered to do home projects thanks to their help. I would rate this location higher than 5 stars if I could and it's all because of the wonderful staff.

Floor & Decor saves the day again! Absolutely love this place with sooooo many great options to…read morechoose from at very reasonable prices. They even have sale sections too where you might score something. From backsplashes, to hard wood, to your favorite little beeswax tile (my fave hee hee) they have it all. If you're looking to DIY something and are absolutely not a pro at this, please don't get mad at the staff for not telling YOU how you should do your TikTok project that you have no idea how to begin or even do. This is totally not their responsibility, they know their stuff but they're not here to be your contractor and the pros, they simply work here and are knowledgeable at what they do - the rest, leave it to the professionals. So don't get mad if they don't "explain to you" how to install a tile or a backsplash. This is not a workshop it's a floor store. We've had great experiences coming here, once for a DIY thing and another time to get our bathroom floor redone. Both were fantastic experiences! This last time, they absolutely saved the day. We walked in knowing exactly what we wanted, exactly what we needed - thanks to their online selection and choices but also to their sq ft calculator, this was SO helpful. Bad news, but the tile we needed was not there, just one little half box was available. We asked one of the guys that worked there and he came out with a WHOLE PALLET of it within minutes. Ask and you shall receive! This literally made our day and we were able to get the pieces we needed in time for the pros to get our floor done. It came out incredible. Oh, and grout selection is a thing. We were guided the right direction to make the right choice for the right grout and right shade. OBSESSED. Thank you Floor & Decor for making us happy!

Bob's Furniture in Brookfield, CT is a despicable disgrace. Bob himself would turn over in his…read moregrave if he was forced to suffer the horrible customer service this store provided. Bob's Store in Brookfield used to be excellent. Over the years, I spent thousands of dollars there furnishing my house. After Bob sold his beloved business to a huge heartless corporation, shopping at the Brookfield store has transformed into something terrifying. Do not enter this house of horrors. If you do, you will do so at your peril. Bob used to stand for something good. Now, this store is a place of pure evil. Abandon all hope all who enter. Welcome to the gates of hell. Other than that, the store is pretty good. They have a fish pond inside. So, it can't be all bad. Right? Wrong! Go to Lazy Boys next store. Go anywhere else. Do not go here. You have been warned! Here is my recent experience with Bob's Discount Furniture. I spent $1500 for a grey Luxe Power Recliner including the cost for the Goof Proof Plan, etc. Of course, the cheaply constructed chair broke! The mechanism bent and warped so badly it hurt my back. The warped mechanism broke the plastic coupling on the power cord. I was afraid of receiving an electric shock when the wiring snapped. I was worried that this electric chair would provide the actual experience of being electrocuted! This chair is wonderful if you like pain. I reluctantly returned to this terrible store. With the voucher I received from GoofProof, I paid $1447 for a new "Hercules" chair, including the costs for a new GoofProof Plan, delivery, taxes, etc. Bob's Discount Furniture Store never delivered the chair. Recently, I returned to the store to inquire about the delivery of my chair. Stacey, the store manager, told me no Hercules chairs existed anywhere in the world including the one I was staring at in the showroom! I politely asked for a full refund. Stacey refused to issue a full refund or deliver a chair. Then, she abruptly stormed off in a huff. Another meek store salesman approached me. He told me to get out of the store or he would call the police! I left that awful store. I am warning all of you. Do not shop here! You will regret it. My back is still killing me. Go to Bob's Stores so that you too can have a delightful Bob's experience like I had. I am so sad that Bob is dead.

Third time around since 2002 and pleased each time. As a former employee of a high end furniture…read moremanufacturer I'm telling you the quality of the Bob's furniture I purchased was flawless. No complaints with quality, delivery (on time as promised and always polite delivery people), or the goof-proof option. I always get the goof proof as insurance for my purchase. I've used the repair company and found them effective and a pleasure to work with. All in all why spend thousands of dollars on furniture you can get for hundreds!

I am trying to locate the Raymour & Flanigan OUTLET 14…read moreCandlewood lake Road I want to say what an AMAZING lady you have working there! Her name is Tori Kuletsky She was so informative! Knowledgeable and Professional and Patient! We just absolutely Loved her! My Daughter and son in law got a Great Deal! They got a cozy couch and a beautiful table! Thank you for hiring an awesome Lady! Annie

I brought a lot of furniture from RF with the warranty. Recently we have some problems with the…read morefurniture understandably since it's been 8 years and our warranty has run out. Which is understandable. Our couch has a loose spring that has scratched my floor and an adjustable bed that bottom has stopped working. My problem with the Brookfield store is they wouldn't suggest or give us idea where to get them fixed. So now we are stuck with furniture pieces that don't work. With no idea who to go to get them fixed. Customer service should have some suggestions. Won't buy their furniture again. They don't seem to last and they have no support we were very willing to pay for.

I finally decided to "splurge" on a pair of genuine Stickley chairs and it has been a disaster…read more First of all, the delivery charge for 2 living room chairs was nearly $400. Well, I thought, it's Stickley they will be top notch service. NOPE. The movers are just some random subcontractors. I was told that they will not take away the old chairs or even move the old chairs out of the way. As a retiree this was unpleasant but I managed. Then my $4K each chairs arrived and one is crooked! The lower seat cushion is not even close to level. The quality is terrible. I called them to address the issue and my appointment is 2 weeks away. My old chairs are gone and the new one hurts my back. They refused to replace it and are sending a "furniture technician" to look at it. It seems unlikely a field service rep can "fix" a chair that was built wrong so after I wait 2 weeks I fully expect to wait even longer for the replacement. It's sad to see such a premium company turn in to some sort of grift milking their once-solid reputation like this. I won't be going back. I suggest you look elsewhere.

Having worked for this company for over 5 years I should have known better than to bring a client…read moreto them. I was working with a local hospital client who wanted to purchase many items for their patient rooms. I worked with someone I had worked alongside of for many years. Once the order was prepared, quoted and sent for review and approval by my client the store manager decided to finally do her job and verify the competitors price. Although they sent us orders they changed the pricing once they found out their competitors price was higher. I should have taken the order to Safaveih then but my allegiance to my former coworker made me stay. Big mistake. We were told we had to rush a check to them by end of the next day because they confirmed stock was available for the items we were ordering so delivery would be quick. We are not at 10+ weeks and every time I call for status I am told the items are in and being assembled. Now two weeks have gone by and today I was told they have not even started assembly. Yet they had the nerve to request the COD balance from my client. What nerve to ask for payment in advance of even scheduling delivery. Now I know why I quit working for this family owned company. The only people they care about is themselves. Note to self (and you resting this review) stay away from this store.

Melissa Deluca was very accommodating and patient as we tried every sofa & recliner in the store…read more She answered our questions and was very knowledgeable about the different mechanisms available. The prices are a little steep but the quality and comfort are apparent.

I wish I had checked-out La-Z-Boy on FB or Instagram before I bought one of their $3400 reclining…read moreloveseats on April 17th of this year (2024). One side of the recliner quit working sometime in early July. A repairman came out to the house on 7/25 (not a La-Z-Boy employee, their service is done by a third-party outsource). He supposedly diagnosed the problem. Parts were ordered, taking about 2 weeks to get. Second appointment with tech to install parts on 8/7. Unfortunately, new motherboard (MCM BT) doesn't solve the problem. Technician can't get the product working and doesn't have a clue what's wrong. Tells me the loveseat needs to be replaced and writes report to Corporate to such effect. Tech tells me to call Corporate office and speak to a Supervisor, which I attempt on 8/8. No answer. Leave message. No call-back. I call Corporate again on 8/9 and speak to 'Leona'. Ask to speak with a Supervisor and am told there is only one person working (Alessio). End-up speaking with 'MaKayla' who tells me that Corporate has approved replacement credit, and that I need to now proceed with the local retailer (in Milford, CT). Call salesman who sold us the product on 8/12. Left message. No call-back. Speak to him on 8/13 only to find out he doesn't know anything about the "paperwork authorizing the replacement credit," but will look into it. Now it's August 19 and all I hear are crickets. THIS ENTIRE PROCESS IS RIDICULOUS, FRUSTRATING, & EXHAUSTING. I am so disgusted and disappointed in La-Z-Boy's customer service (with the exception of MaKayla B.), with their third-party field service who seems inept at best, and with the quality of their product. And they are supposed to be the PREMIER BRAND in the category? I don't think so. At this point, I just want my money back -- all $3,339.37. Please bring the check when you pick-up the loveseat! BTW, if you think my review is the exception, I urge you to dig deeper online. Thousands and thousands of La-Z-Boy customers are dissatisfied with either the product or with their customer service. It is so bad that there is actually a 6K+ member group on Facebook for 'Dissatisfied Customers"!

I just moved from a one bedroom apartment in Brooklyn to a large home in the Hudson Valley area…read more While purchasing my home was a dream come true, I felt overwhelmed making my house a home with such little furniture, but thankfully I found Chelsea!!! Chelsea has helped me with three rooms so far and I couldn't be happier! She is professional, attentive and truly brought my vision to life. Chelsea spent about an hour on the phone with me before the design process even started, so she could fully understand my lifestyle and vision. She even asked where I like to go clothes shopping, which to me is such an important question! In addition, Chelsea answered any questions in a promptly manner and she stayed within my budget! I cannot recommend her enough to my family and friends, and I can't wait to have Chelsea design my next space!

I had to hire a designer because I am a mom of two new babies and just didn't have the time. I am…read morepretty confident in my own designs but Chelsea pushed me outside of my comfort zone while still respecting my wishes. She is VERY easy to work with and talk to! My home is beautiful, my bank account isn't empty and my family is happy! 12 out of 10 recommend!

I love the Danbury location. This is another location that has the worlds best staff but such a…read morelittle store. They have the essentials so I can't knock them but this location is specifically for paint and wallpaper. They don't have many hardware options at all. That's my only tiff with this location hahah. Other than that, there is no better place in Danbury or Brookfield for paint. All the staff is truly wonderful and Ben is the absolute MVP. I go to him for just about everything.

New location is on Federal Rd in Danbury. Helpful staff, knowledgeable and friendly. Prices are…read morereasonable too. They applied a discount code for me automatically which was great.

So organized! A total blast into the past. It was like stepping back into time. With such great…read morefinds. And the staff was so friendly! Definitely have to go back.

They have great eclectic finds and reasonable pricing. Bring your dog, they welcome four legged…read morefriends with smiles and snackos!

We spent $2000 per couch ($4000 total) and then foolishly bought the extended warranty. After a…read moreyear the seats started discoloring where the three of us sit and the store told us it shouldn't happen but we have the extended warranty so we should file a claim. The extended warranty stated they don't do discoloration. Then the seams started opening and again, the extended warranty, we were told did not cover seams. We again spoke to the store and the best we got, was that they had problems with the couch so they no longer carry it; but we were basically told, too bad you bought it, so sad it was crappy.

It's a scam, do not buy from them. They stopped answering our phone calls months after we paid them…read moreand won't give us a Delivery date - beware of this place