This store is great very welcoming, low pressure and super helpful. Made my shopping experience so…read moreeasy. I would come back again for any furniture needs. thank you

Great store! Haitham the owner, is knowledgeable, kind and patient! Definitely recommend this store…read moreand Haitham!

I am so happy with the service at this Floor and decor location. Recently I had another home…read moreproject and needed some solid advice and I knew I would be helped here as I was in the past. Sonia, the designer made the entire process from beginning to completion effortless for me. What a relief! She is so talented, knowledgeable and organized. Also, Greg and other very knowledgeable and helpful staff in flooring helped out with specific concerns and materials I would need for my project. Everyone was So patient and helpful. I feel empowered to do home projects thanks to their help. I would rate this location higher than 5 stars if I could and it's all because of the wonderful staff.

I received good service when purchasing supplies. By mistake I left an expensive pair of leather…read moregloves in the store. When calling I was told they had the gloves and would leave them at desk with my name and number. I returned to store and gloves were gone. No explanations. Called and returned again. Gloves were thrown out apparently. Called and was told they are not responsible and manager hung up on me. Won't do business with them again!

I needed a new couch. I checked several places online and Bob's had exactly what I was looking for…read moreat a reasonable price. I decided I needed to see it in person first, so a quick visit to this store was in order. I found my couch on the display floor, and the customer service rep, Alysha, came right over. I told her that I was this online, wanted to see it in person first, and she gave me space to go over it, and try it out. It was perfect. Writing up the sale took no time. I received a 'care kit' and opted for the 5-year goof-proof warranty and white-glove delivery. The estimated date for delivery was a month away, since this was a new product, but that would be true from many stores. Friendly service, no hard upsell, everything was explained. However, the wait for delivery was longer than expected, which was due to backups in the receiving port (which affected several items I had ordered in the past few months--stupid pandemic). White glove delivery was on time, and quick. On the downside, the Bob's Cafe was closed, but Alysha did make the suggestion that when it reopens, we come back and have a cup of coffee. I'll be there.

Bob's Furniture in Brookfield, CT is a despicable disgrace. Bob himself would turn over in his…read moregrave if he was forced to suffer the horrible customer service this store provided. Bob's Store in Brookfield used to be excellent. Over the years, I spent thousands of dollars there furnishing my house. After Bob sold his beloved business to a huge heartless corporation, shopping at the Brookfield store has transformed into something terrifying. Do not enter this house of horrors. If you do, you will do so at your peril. Bob used to stand for something good. Now, this store is a place of pure evil. Abandon all hope all who enter. Welcome to the gates of hell. Other than that, the store is pretty good. They have a fish pond inside. So, it can't be all bad. Right? Wrong! Go to Lazy Boys next store. Go anywhere else. Do not go here. You have been warned! Here is my recent experience with Bob's Discount Furniture. I spent $1500 for a grey Luxe Power Recliner including the cost for the Goof Proof Plan, etc. Of course, the cheaply constructed chair broke! The mechanism bent and warped so badly it hurt my back. The warped mechanism broke the plastic coupling on the power cord. I was afraid of receiving an electric shock when the wiring snapped. I was worried that this electric chair would provide the actual experience of being electrocuted! This chair is wonderful if you like pain. I reluctantly returned to this terrible store. With the voucher I received from GoofProof, I paid $1447 for a new "Hercules" chair, including the costs for a new GoofProof Plan, delivery, taxes, etc. Bob's Discount Furniture Store never delivered the chair. Recently, I returned to the store to inquire about the delivery of my chair. Stacey, the store manager, told me no Hercules chairs existed anywhere in the world including the one I was staring at in the showroom! I politely asked for a full refund. Stacey refused to issue a full refund or deliver a chair. Then, she abruptly stormed off in a huff. Another meek store salesman approached me. He told me to get out of the store or he would call the police! I left that awful store. I am warning all of you. Do not shop here! You will regret it. My back is still killing me. Go to Bob's Stores so that you too can have a delightful Bob's experience like I had. I am so sad that Bob is dead.

I recently bought the Foresthill model 4 piece sectional…read more I bought it during a sale promotion and received 25% off. That was about $875 savings as the sectional listed at $3499 in May of 2025. There was an issue with delivery as I was told by Raymour and Flanagan one of the pieces arrived ripped at their warehouse from the manufacturer H&M Furniture. That added about another month to the delivery as I told them to hold the other 3 pieces until the 4th one was replaced. The sectional is beautiful and was ordered in the teal/beige combo. The constructions seems very solid and the sectional is firm. It is very comfortable either sitting or lying down. So far I am happy with the purchase.

I sure wish i had checked Yelp before ordering from RF!!! I ordered the loretta daybed. Nowhere in…read morethe listing, NOWHERE, does it say "frame only". The fabrication is as cheap as you can imagine!!! so for the price - i feel ripped off!!! My customer service experience with them has been overwhelmingly horrible. 90 minutes of wait times got me only a screenshot from the FAQ section and a general manager email address.

I finally decided to "splurge" on a pair of genuine Stickley chairs and it has been a disaster…read more First of all, the delivery charge for 2 living room chairs was nearly $400. Well, I thought, it's Stickley they will be top notch service. NOPE. The movers are just some random subcontractors. I was told that they will not take away the old chairs or even move the old chairs out of the way. As a retiree this was unpleasant but I managed. Then my $4K each chairs arrived and one is crooked! The lower seat cushion is not even close to level. The quality is terrible. I called them to address the issue and my appointment is 2 weeks away. My old chairs are gone and the new one hurts my back. They refused to replace it and are sending a "furniture technician" to look at it. It seems unlikely a field service rep can "fix" a chair that was built wrong so after I wait 2 weeks I fully expect to wait even longer for the replacement. It's sad to see such a premium company turn in to some sort of grift milking their once-solid reputation like this. I won't be going back. I suggest you look elsewhere.

Beware: I purchased a Hancock & Moore sofa from this location less than a year ago. The sofa's…read morefabric is wearing unusually. Their suggestion was to reupholster since it's not under warranty, but I am not even able to obtain the correct name of the fabric from a Stickley representative. Save yourself some grief and buy a sofa elsewhere -- H&M quality is not what was promised and customer service is the poorest I've received.

Melissa Deluca was very accommodating and patient as we tried every sofa & recliner in the store…read more She answered our questions and was very knowledgeable about the different mechanisms available. The prices are a little steep but the quality and comfort are apparent.

I wish I had checked-out La-Z-Boy on FB or Instagram before I bought one of their $3400 reclining…read moreloveseats on April 17th of this year (2024). One side of the recliner quit working sometime in early July. A repairman came out to the house on 7/25 (not a La-Z-Boy employee, their service is done by a third-party outsource). He supposedly diagnosed the problem. Parts were ordered, taking about 2 weeks to get. Second appointment with tech to install parts on 8/7. Unfortunately, new motherboard (MCM BT) doesn't solve the problem. Technician can't get the product working and doesn't have a clue what's wrong. Tells me the loveseat needs to be replaced and writes report to Corporate to such effect. Tech tells me to call Corporate office and speak to a Supervisor, which I attempt on 8/8. No answer. Leave message. No call-back. I call Corporate again on 8/9 and speak to 'Leona'. Ask to speak with a Supervisor and am told there is only one person working (Alessio). End-up speaking with 'MaKayla' who tells me that Corporate has approved replacement credit, and that I need to now proceed with the local retailer (in Milford, CT). Call salesman who sold us the product on 8/12. Left message. No call-back. Speak to him on 8/13 only to find out he doesn't know anything about the "paperwork authorizing the replacement credit," but will look into it. Now it's August 19 and all I hear are crickets. THIS ENTIRE PROCESS IS RIDICULOUS, FRUSTRATING, & EXHAUSTING. I am so disgusted and disappointed in La-Z-Boy's customer service (with the exception of MaKayla B.), with their third-party field service who seems inept at best, and with the quality of their product. And they are supposed to be the PREMIER BRAND in the category? I don't think so. At this point, I just want my money back -- all $3,339.37. Please bring the check when you pick-up the loveseat! BTW, if you think my review is the exception, I urge you to dig deeper online. Thousands and thousands of La-Z-Boy customers are dissatisfied with either the product or with their customer service. It is so bad that there is actually a 6K+ member group on Facebook for 'Dissatisfied Customers"!

I just moved from a one bedroom apartment in Brooklyn to a large home in the Hudson Valley area…read more While purchasing my home was a dream come true, I felt overwhelmed making my house a home with such little furniture, but thankfully I found Chelsea!!! Chelsea has helped me with three rooms so far and I couldn't be happier! She is professional, attentive and truly brought my vision to life. Chelsea spent about an hour on the phone with me before the design process even started, so she could fully understand my lifestyle and vision. She even asked where I like to go clothes shopping, which to me is such an important question! In addition, Chelsea answered any questions in a promptly manner and she stayed within my budget! I cannot recommend her enough to my family and friends, and I can't wait to have Chelsea design my next space!

I am so happy that I took the plunge and reached out to Chelsea. I didn't think I could afford a…read moreprofessional interior designer but after an initial consultation with Chelsea I realized that working with her wouldn't break the bank and fit into what I had budgeted for decorating. Chelsea helped me achieve the vision that I was struggling to put together. Based on pictures I shared with her she was able to help me narrow down my choices. Chelsea really listens to you. She worked within the budget I had. I really like that I was able to purchase items myself. She organizes everything for you on the Houzz app and it was so easy to use. She is extremely responsive and answered every single question I had in a timely manner. I am so pleased with how my condo turned out. She helped me to pick out pieces for my living room, dining room and kitchen- all done remotely!! I would highly recommend working with Chelsea . I can't wait to hire her for future projects.

I love the Danbury location. This is another location that has the worlds best staff but such a…read morelittle store. They have the essentials so I can't knock them but this location is specifically for paint and wallpaper. They don't have many hardware options at all. That's my only tiff with this location hahah. Other than that, there is no better place in Danbury or Brookfield for paint. All the staff is truly wonderful and Ben is the absolute MVP. I go to him for just about everything.

New location is on Federal Rd in Danbury. Helpful staff, knowledgeable and friendly. Prices are…read morereasonable too. They applied a discount code for me automatically which was great.

Okay first: THIS IS NOT A THRIFT STORE!…read more My Mom and I were duped into just walking in to this hippie palace of wonderful artist culture because yelp told us it was a thrift store; its not. "The Hunt" is a great name for a thrift store but this is so much better than a thrift store (ESPECIALLY if you live remotely close to New Milford, which unfortunately, I don't). This is a community, this is an artist guild with all of the possible artistic media you could think of, & a family with purpose. Want to learn a craft? Want to go with your bestie on a random afternoon and paint custom ceramic banks shaped like cheeseburgers and narwhals? Come for the tragically dying arts and stay for the people (mostly Jayson) & the purpose. And don't forget to "Take a rock, leave a rock." You can purchase pieces completed by local artists - like Jayson's glass-blowing daughter or others' stunning yarn projects but... don't think you're leaving with an ugly-ish 1940s Chaise Lounge your Mom likes because that isn't happening here. Please go & immerse yourself in the slow, beautiful, crazy talented artisans and new budding artists, and take a class. I would if I lived within, like, 20 miles... but, alas.... xoxo

They have great eclectic finds and reasonable pricing. Bring your dog, they welcome four legged…read morefriends with smiles and snackos!

We spent $2000 per couch ($4000 total) and then foolishly bought the extended warranty. After a…read moreyear the seats started discoloring where the three of us sit and the store told us it shouldn't happen but we have the extended warranty so we should file a claim. The extended warranty stated they don't do discoloration. Then the seams started opening and again, the extended warranty, we were told did not cover seams. We again spoke to the store and the best we got, was that they had problems with the couch so they no longer carry it; but we were basically told, too bad you bought it, so sad it was crappy.

It's a scam, do not buy from them. They stopped answering our phone calls months after we paid them…read moreand won't give us a Delivery date - beware of this place