I recently visited Arhaus At the Danbury mall and was greeted by Nancy's wonderful personality. She…read morewas very helpful, very attentive and had great ideas. It's always a pleasure to visit this store, as the personnel is outstanding. Nancy made sure I was completely satisfied with my order and was well aware of all the options available. It amazes me how well trained and knowledgeable the salespersons at Arhaus Danbury always are. I couldn't be happier with my purchase and it really fit well in our home. Thanks Nancy, keep up the great work. See you guys soon!

I ordered in August and half of my order was delayed for months. The furniture finally shipped and…read moreis scheduled for delivery but I never received any information about delivery window. No number to call, no way to get information. I am beyond frustrated and will never order furniture from them again. So I reached out as you asked....no response, just going to proved the point of terrible customer service. Also, no response from the store several days after contacting them and yet to receive anything

We purchased a Lazy Boy sofa with 2 recliners about 2 years ago. Last night (Friday) one of the…read morerecliners stopped working. Called the store first thing Saturday morning, thinking someone could come out during the week to look at it. Within a half hour after my call, Howie called back and asked if he could come out today. He was there within an hour and thankfully it was a simple fix. We have purchased other furniture from them and have always been impressed with the service they provide. I highly recommend this store and encourage people to shop local.

Exceptional service/staff at Spector Furniture , especially Hal. I could not have asked for a more…read moreknowledgeable , respectful and patient staff person to assist me. I continue to be their extremely satisfied customer.

I found this place on Yelp after I picked up a "free" chaise lounge. It is perfect for bedroom and…read morephotography prop. I knew I couldn't just take home because the item was heavy as heck and if I took home I would put off and procrastinate. Wilson is centrally located on Washington ave north haven. Owner graciously met me downstairs, removed item from my car and took the time to inspect the item and point out the "gem" I procured as he compared my lounge to the "prefab won't-last-five-years chaise lounges of today. He asked questions on where the item will be stored (high traffic va low traffic areas of home) and when i answered he provided a plethora of fabrics to consider. Most importantly, he did NOT expect full payment that day! Whew!! What a relief. Starting a new business is expensive so not having to make full payment before work commenced made my day. Chair is absolutely a transformation. Comfortable and I can't wait to use as a prop. Love the oatmeal color I chose.

My father had a chair that has been in the family for generations, in fact his grandad read him…read morebed-time stories in this one over 65 years ago. The years had not been kind to the chair, fabric needed to be replaced, padding worn and arm of the chair completely broken. Rich was great from start to finish. He was able to help us find the right fabrics and bring life back to the chair - looks good as new and still holds that antique quality they just don't make anymore! And a family heirloom should now see more generations to come. Thanks again Rich! Service and Skill are top notch. Rob

I am trying to locate the Raymour & Flanigan OUTLET 14…read moreCandlewood lake Road I want to say what an AMAZING lady you have working there! Her name is Tori Kuletsky She was so informative! Knowledgeable and Professional and Patient! We just absolutely Loved her! My Daughter and son in law got a Great Deal! They got a cozy couch and a beautiful table! Thank you for hiring an awesome Lady! Annie

I sure wish i had checked Yelp before ordering from RF!!! I ordered the loretta daybed. Nowhere in…read morethe listing, NOWHERE, does it say "frame only". The fabrication is as cheap as you can imagine!!! so for the price - i feel ripped off!!! My customer service experience with them has been overwhelmingly horrible. 90 minutes of wait times got me only a screenshot from the FAQ section and a general manager email address.

I needed a new couch. I checked several places online and Bob's had exactly what I was looking for…read moreat a reasonable price. I decided I needed to see it in person first, so a quick visit to this store was in order. I found my couch on the display floor, and the customer service rep, Alysha, came right over. I told her that I was this online, wanted to see it in person first, and she gave me space to go over it, and try it out. It was perfect. Writing up the sale took no time. I received a 'care kit' and opted for the 5-year goof-proof warranty and white-glove delivery. The estimated date for delivery was a month away, since this was a new product, but that would be true from many stores. Friendly service, no hard upsell, everything was explained. However, the wait for delivery was longer than expected, which was due to backups in the receiving port (which affected several items I had ordered in the past few months--stupid pandemic). White glove delivery was on time, and quick. On the downside, the Bob's Cafe was closed, but Alysha did make the suggestion that when it reopens, we come back and have a cup of coffee. I'll be there.

Bob's Furniture in Brookfield, CT is a despicable disgrace. Bob himself would turn over in his…read moregrave if he was forced to suffer the horrible customer service this store provided. Bob's Store in Brookfield used to be excellent. Over the years, I spent thousands of dollars there furnishing my house. After Bob sold his beloved business to a huge heartless corporation, shopping at the Brookfield store has transformed into something terrifying. Do not enter this house of horrors. If you do, you will do so at your peril. Bob used to stand for something good. Now, this store is a place of pure evil. Abandon all hope all who enter. Welcome to the gates of hell. Other than that, the store is pretty good. They have a fish pond inside. So, it can't be all bad. Right? Wrong! Go to Lazy Boys next store. Go anywhere else. Do not go here. You have been warned! Here is my recent experience with Bob's Discount Furniture. I spent $1500 for a grey Luxe Power Recliner including the cost for the Goof Proof Plan, etc. Of course, the cheaply constructed chair broke! The mechanism bent and warped so badly it hurt my back. The warped mechanism broke the plastic coupling on the power cord. I was afraid of receiving an electric shock when the wiring snapped. I was worried that this electric chair would provide the actual experience of being electrocuted! This chair is wonderful if you like pain. I reluctantly returned to this terrible store. With the voucher I received from GoofProof, I paid $1447 for a new "Hercules" chair, including the costs for a new GoofProof Plan, delivery, taxes, etc. Bob's Discount Furniture Store never delivered the chair. Recently, I returned to the store to inquire about the delivery of my chair. Stacey, the store manager, told me no Hercules chairs existed anywhere in the world including the one I was staring at in the showroom! I politely asked for a full refund. Stacey refused to issue a full refund or deliver a chair. Then, she abruptly stormed off in a huff. Another meek store salesman approached me. He told me to get out of the store or he would call the police! I left that awful store. I am warning all of you. Do not shop here! You will regret it. My back is still killing me. Go to Bob's Stores so that you too can have a delightful Bob's experience like I had. I am so sad that Bob is dead.

This is just an update on my previous review…read more I have no idea why I only gave them 4 stars initially but his is a 5 star spot for the amazing deals. The customer service is amazing and the girls that work here are just awesome. They always have a bright smiling personality and are always so kind and helpful. The products are the best, nothing beats their prices. Beware: it's a warehouse not a department store so expect to dig around for the good treasures. They're also on Facebook marketplace where they'll post many of the stuff they have available. Again, pics don't do justice you just have to come here and find all sorts of goods.

I recently brought a few items from here that I was disappointed with. there was a salon chair…read moremissing screws to the foot part(didn't make a big deal about), a rolling stool that had rust on the metal part but the seat covered it so I didn't make a big deal, However I recently called ahead of time to make sure an advertised facial steamer was working because it was titled gently used. The worker stated it was plugged in and had heated up quick. This turned out to be far from the truth. the parts were rusted and dirty and while the item turns on it doesn't heat up or work. The manager did refund my money however I spent a total of three hours traveling there and back. I can say be careful before going here as you may not get exactly what you pay for.

We bought our furnitures , Sofa, Armchair, bed, storage Display, console etc from Ethan Allen 20…read moreyears ago when we first bought our first house in Westport, Connecticut. All our wood furniture are all still in great shape. We reupholstered our Avery Armchair and ottoman because they are still in perfect condition. We love the style but we decided to buy our new sofa. Our Cameron sofa is still in good shape but after 20 years the color faded and we needed a new one. We decided to buy a Spencer Roll-arm 93" and 24" and we love it. The new furniture gives the house a new look to our great room. Our Spencer Sofa is impressive. We choose our fabric and color including customize the cushions with the help of Ellen Kilroy- the Designer and associate. Ethan Allen did a beautiful custom finish on our sofa. I love the firmness of the cushions, size and number of all the sofa cushions. They are a high end furniture company and the value is absolutely there. Do not be afraid to buy the best, you will not be disappointed ! Thanks again Ellen Kilroy!

We've been to the Ethan Allen in Danbury many times and have furnished most of our home with their…read morepieces. The quality is excellent, and everything we've purchased has been very durable. On a previous visit, Peggy helped us with our selections, making the process smooth and enjoyable. This time, we returned for a dining table, and Dina was fantastic--she showed us around and helped us make the right choice with ease. The store has a large selection, and the ability to customize pieces to fit your style is a big plus. The service is always great, and the showroom is spacious. While the prices are on the higher side, the durability and craftsmanship make it a worthwhile investment. Overall, a great experience once again!

This place is amazing. Items are priced well and inventory is always turning over. I like to drop…read morein once a month to look through the new inventory. The owners are super nice too. I bought a lamp about a month ago and one of the owners wrapped it nicely and was happy to be of service. Two thumbs up!

I went one week and saw a table I liked. I told the polite saleswoman I'd return for it if the…read moremeasurements worked. They did and I went back 3 days later to buy it and the rudest staff imaginable were there. After making me feel unwelcome the man and woman working there proceeded to spend the next 15 minutes bad-mouthing several customers in front of me. They said horrible things about regular customers. In front of a customer. Zero sense or discretion. Don't go unless you want strangers knowing your business. Not for me...