We have had multiple bad experiences with Chimney Pro. It started with them ordering the wrong size…read morecustom cap for our Chimney. After they re-ordered the cap, then Chimney Pro cut down the ceramic flue tiles for the wood stove and fire place, installed the cap and smoke poured into the house when we made our first fire in the wood stove. Chimney Pro then said that the wood stove flue needed to be relined. After getting opinions from other Chimney companies, we learned that Chimney Pro never should have cut down the flue tiles even which allowed smoke from one flue to be pulled down the other flue. In addition, the cap just trapped the smoke! The raised ceramic flue tiles had enabled the wood stove and fireplace to be used without issues since the cabin was built in 1987! We then got the owner Mike involved. His team removed the custom cap and relined the wood stove. We found a mason to raise the flues tile again to keep smoke from one flue being pulled down the other flue. Now, we are hearing that the Wood Stove flue liner, which Chimney Pro installed, was ovalized and isn't to code!!! Three years later, we will have to pay another chimney company to raise the chimney and reline both flues including the one that Chimney Pro installed since it doesn't meet code. We wasted thousands of dollars and time with Chimney Pro. Don't use them!

After dealing with a leak in our house that no one could repair, we called Lakes Region Chimney…read morePro. They inspected our chimney and recommended waterproofing our chimney and installing a new flue (our clay flue was fast deteriorating). We had the work done at a very reasonable estimate. Since the work had been completed, the leak is gone and our 80 year old chimney looks great. We had them back to clean our wood stove chimney.

After trying to contact multiple different chimney service companies for the last month, we were so…read morehappy when Pinckletink returned our phone call for a request. We had reached out to three other companies, two of which we never even heard back from and one who said they wouldn't come this far out to our house (only a town or two over.) We were in desperate need of a chimney sweep and inspection. The woman who returned my call was extremely friendly and knowledgeable and got us booked with an appointment for the following week on a Monday morning! The two gentlemen who showed up to our home were very nice, professional, and knowledgeable. They went right to work and seemed to have everything taken care of in not talk much time. Although I wish the results of our chimney inspection were better (thanks previous owners of the house), the inspection was thorough and seemed reasonably priced. The young gentleman who gave me the results of our inspection was actually the owner of the company and said they would be emailing over photos of the complete inspection along with an estimate for any repairs we would need to have done before potentially installing a wood stove. If you're in the need of any chimney servicing, I highly suggest Pinckletink. Friendly, professional, and knowledgeable!

From the owner: Having your chimney swept every year is one of the best ways to prevent dangerous chimney fires. We…read morewant your heating solutions to keep you and your whole family warm and safe. When you buy a new house a chimney inspection is important to get before you start using your new fireplace or woodstove to ensure it is able to operate safely. We sweep chimneys and clean stove pipes of all kinds, inspect chimneys for damage, cracks and debris, install new liners and caps when needed, inspect wood stoves, replace fire bricks, seal around the chimney, repair your chimney/fireplace bricks when needed, and more.

Crown Chimney rebuilt my chimney from the roof up and installed new flues for the furnace and…read morefireplace. Prior to the work being done, the project leader answered any questions I had about the work and schedule. The crew of 3 men were courteous and hard working. John, the crew leader, kept me informed daily on the progress of the work, and when decisions had to be made on how to move forward with the work, he would always discuss the alternatives with me before continuing. I highly recommend Crown Chimney.

I highly recommend Crown Chimney! I have a 200+ year old house with unlined, neglected chimneys and…read morethey lined, crowned, repaired casing, and structurally shored them. They were so respectful, clean, efficient, professional, knowledgeable, accommodating to my crazy travel schedule, and from my advanced research, at a very fair price.

Kris is hands down the best chimney guy in New England!!! He's quick, efficient, knowledgeable and…read moreextremely professional. The guy knows what he's doing!! He replaced liners in 3 flues for us and installed a brand new fireplace insert in our living room and installed a new chimney cap up top. His work is amazing!! We can't thank him enough for digging us out of a hole that could have cost us our home because of the unusable condition of our chimney flues. Thank You Kris!! Bring on winter!! We're ready!!

Kris responded quickly to my request for help. His approach was direct...."you will have to wait",…read moreand "here is what the service will cost". He told me I would get a report about chimney condition, accompanied by pictures....and I did. He showed up when scheduled, did the work, took pictures, sent the invoice....all very clean, simple direct. On a return visit, he also installed a stainless steel sleeve in one of the flues. Very nice, clean, tight installation. What's not to like? Responsive, communicates, shows up when scheduled, does good work, sends detailed invoice. And yes, I am a real customer. Hope the review helps.

Excellent service and good advice for future work he recommended. I felt comfortable asking…read morequestions and I know he was concerned about the quality of work he completed. Polite, knowledgeable, and fair. I highly recommend him.

Eben is a rock star! He is a small company. His dad was a sweep and you can see the years of…read moreexperience immediately. He patiently and completely explains your chimney issues. Gives you options if repairs are needed and is very respectful of your pocketbook. His presentation is unforgettable and his efficient work gets things accomplished quickly and cleanly! He provides you with digital pictures of his work before and after to help you appreciate the value of his work. I highly recommend this very knowledgeable sweep.

John and Dom were very thorough in my furnace flue & chimney inspection. They explained what they…read morewere doing and pointed out problem areas. They used a telescoping 360 degree camera to do a thorough inspection. The gave me the opportunity to ask questions and gave thoughtful expert explanations. These guys know their stuff. Left me with quotes for repair/upgrade options (wood stove to improve heat). I felt very comfortable with the options presented. They even included pictures of damaged areas. In summary: knowledgeable, professional, courteous and very clean.

I had the privilege of working with Christian and Paul with On Duty Chimney. They were fantastic…read more They were very thorough. They were patient and extremely knowledgeable of their craft, and specifically assisted me with a first time homeowners set up, of my insert pellet stove. And did an amazing job cleaning and getting very detailed work finished. I look forward to working with them and On Duty in the future.

This is our second season with a wood stove. Two gentlemen came over to evaluate whether or not the…read morechimney needed cleaning. They came in, laid down a drop cloth and got right to business. All my questions were answered respectfully!! They determined that the chimney didn't need cleaning, charged a very small fee and left. As a retired couple, it felt nice to deal with an honest company who wasn't trying to take us for an extra buck!!

I requested a basic chimney sweep, which they performed without issue. However, customer service…read moreleaves something to be desired. Both the person performing the chimney sweep and the person whom I paid the bill for over the phone were really rude for no apparent reason. I have no other chimney service to compare them to in regard to quality of job performed so I can't say they are better or worse than anyone else. However, I do know I will not contact them in the future just due to the fact they were so disrespectful.