We are so grateful for the care our mom received at Courtyards at Pasadena. She was transferred…read morehere from the hospital for rehabilitation and respiratory care, and our experience has been wonderful. The entire team - nurses, staff, and support personnel were all amazing. The food was great and the facility is comfortable and well maintained, which made her stay comfortable. In particular, Jessica, Michelle, Maria, Princes and Key xoxo and all the nurse staff provided exceptional care and kindness around the clock care. The physical therapists, Miss Elizabeth and Albert, were outstanding. They gave our mom the encouragement and support she needed to regain strength and independence. While she's taking small steps, we can already see her progress, and we're so grateful for their patience and guidance. We would highly recommend Courtyards at Pasadena to anyone looking for skilled, compassionate rehabilitation care.XOXO

No nursing facility is perfect, but I have to admit my experience with "The Courtyards" was very…read morepleasant. The nurses I had were respectful, sweet, patient, and good at their jobs. The CNA's were helpful, busy, quick to respond, and easy to talk to. The OT and PT's were friendly, experienced, encouraging and skilled. The kitchen staff served hot, tasty balanced meals and would ask me what I would prefer. I felt more at ease and cared for at this facility than I did at the more expensive and higher rated one I had the previous year. It may be a little bit dated, but it is clean and the employees more than make up for any lack in newness. I especially appreciated how well the employees worked together without complaints, arguments, or gossiping in front of residents. My thanks to Tommy, Gloria, Josaphine, Rosalinda, Maria, Dawn, Walley, Esparanza, Victoria, and many others for their expertise, kindness, encouragement and patience.

I work with a caregiving agency and I filled in for another caregiver. As soon as I walked the…read morereceptionist was very helpful. I've been in other facilities and this place is very clean and organized. The ladies on the 2pm-10pm shift are amazing. They care for the residents as if they were family. I highly recommend the Shores for anyone thinking of assisted living care for their loved ones.

This is a great facility, the staff is so accommodating. The memory care wing is intimate but large…read moreenough for my family to have a home like feel. Thank you for taking care of everyone on a daily basis. I highly recommend The Shores at clear lake. Management is very responsive and always helpful.

My beloved Aunt Sherry has been at Baywind Nursing Home over 4 years now. During this time her…read moremedical care remains sterling and she has been very happy at Baywind. The Nurses and staff they employ there are exceptional and the reason why! Natalie Gibson, the Registered Nurse on our 300 wing, has been an outstanding, kind and gentle Nurse and a friend to us. She talks with kindness to the patients and the families. She educates us as needed and we consider her our family now too! She loves her work and her patients and she does an amazing job of seeing to what you need. She is a dream of a Nurse. Miranda Gibson, RN, is in Restorative Therapy and is upbeat and cheerful. She makes my Aunt smile and coaxes her to do what she needs to do even on those days she doesnt really want to do it! Garrett, Head of Maintenance, is a very strong and sweet man that fixes whatever needs fixing and feeds my Aunts beloved birds for her every single time. These simple acts of kindness mean so much to us! Maria makes beautiful wreaths by hand that go on my Aunts door and the doors of others regularly. It makes her room feel like a welcoming place and makes our Aunt Sherry so happy! Chelsea in wound care does excellent work too. She notices every detail going on with my Aunt Sherry and no detail gets past her! She can explain it to you too, and I find that so very comforting. The staff are what make Baywind Village a truly wonderful place for my Aunt Sherry to be and we are so deeply grateful to each one of them.

My mother has been at Baywind Village for approximately 3 weeks and has received excellent care…read more The nursing staff including Dominique, Natalie and the CNAs are compassionate, caring and professional. The administrative staff is equally as professional. Abby, Lulu and Ashley have been excellent to work with. Dealing with health challenges with a parent is not easy but it is good knowing the facility and care make things easier. Brad M.

I am a disabled veteran and a T4 paraplegic. They are supposed to provide a healthcare worker to…read morecare for me 13 hours a week. Recently I have had 3 different caregivers in the last month. I'm trying to get confirmation that I will have one tomorrow because the last two have not completed a week. I don't recommend them.

I had a spinal fusion and Heart Home Health Care Agency provide Nursing, Physical Therapy and…read moreOccupational Therapy. I am so satified with the assistance that was provided to me to help me achieve full recovery during my time of need. They listen and were empathetic to my situation. They provided great advice. I would recommend them without any reservation. Keep up the great work Heart Home Health Agency.

This place looks nice BUT the staff is very RUDE. They just sold the place early this year (2020)…read moreand the phones are not working! After months of complaining they have done nothing. Sometimes no one even answers the main front desk number. We can't talk to our mother because they took the phone lines from the rooms and now the ones they put in place DO NOT WORK! Don't take your loved ones there!

My mother moved into their memory care section after four years at another long term care facility…read more What an amazing bunch of caregivers at Clear Brook Crossing! Their patience and compassion for their memory challenged residents is wonderful. My mother was moved out of memory care, into their long term care, because she was no longer a flight risk. The care in that section was very good but not as attentive as the long term care area. I was thrilled when Meagan said she wanted to move mother back to the memory care section where she still resides. I enjoy visiting her there because I can take her outside to their covered pavilion where she can enjoy sunshine and fresh air.

Once again unless they have had major changes, do not put your loved one here, my son walked in…read morethis facticity, and left dead at the age of 51 please if you do make sure you are there to visit at least 3 times a week, make sure the elevator's work and look for roaches, those are my main things My son's name was Shane Michael Wells , he will be gone 2 yrs August 26th. And they also have no accounting of his money to this day.

Their therapy is in house. The team works together to resolve any issues . They are going through…read moreremodel also

CAUTION: One star is for maintenance, it takes forever to get anything done! They say "we're…read moreshort staffed" and nothing changes. A maintenance man has been stealing from me since I moved in. I called management to report it and the general manager never responded, if you do decide to move and think cameras are the answer, think again, the maintenance man crawls out of view and steals anyway. Only way to stop it is to change locks and pay $100 + to do it. I've never seen a poorly managed maintenance team as this. I want someone here to change my lock!

This is a beautiful open-air facility with water features and flowers on the grounds. The staff are…read moreabsolutely fantastic; each staff person is incredibly kind and seems to care about the residents. The cafe/bistro has a good selection and is well run although some items are bland. The rooms are clean and many have been very attractively remodeled in a modern contemporary style. The maintenance team has to handle a long queue but they do come slowly within a week or so and do take care of things. People complain about the prices going up but we feel they have been reasonable so far given the quality of the facility, staff, and services.

While visiting my grandma a couple days ago we witnessed the elderly lady across the hall try to…read moreget up herself. While doing so she fell and hit her head really hard against the bathroom door. We called for staff and helped her out. Someone came and with attitude, said they would call an ambulance. We stayed for our family for a couple more hours and noticed nobody ever came back and no ambulance showed up. We fear for our loved one as well as others. We are trying to get her moved. We would not recommend this place. Not saying they are all bad staff but that lady didn't care. And in general they seem uninterested, rather they seemed to be there just to get paid. If a head injury got a minimal response I don't want to think about their reactions to other situations.

My mother has lived at Windsong for over three years. They been nothing but wonderful. I can trust…read morewhen I'm out of town she is being taking care of. If I have concerns I voice them and they are taken care of.