The facilities are old, yes, but well-maintained. The staff is indeed crazy kind and receptive to the needs of the residents. But there are hidden problems you should know about before choosing to live here.
You do not sign a lease, you sign a monthly agreement. As such, your rent/fee is subject to change on a whim. The agreement you sign seems to be meaningless, as no one refers back to it. There are several clauses in the agreement that I should've taken more seriously. e.g., You cannot retain an attorney nor involve a judge if you feel it necessary. Only mediation, at your cost. Big Red Flag.
According to the business office, sales and business don't communicate because it's "a conflict of interest". They want to be able to pull your rent/fee from a checking account, but they never have any idea what that dollar figure is, so they either don't draft or try to draft an incredibly large dollar amount. All blame is on corporate for the egregious bills they send and the lack of drafting the rent/fee from the designated account.
They are currently well below desired occupancy rates. Instead of potentially offering units at a somewhat reduced rate to fill them, they have chosen to increase the rent/fee by some undisclosed percentage for existing clients who have been in residence for more than 90 days. i.e., Four months into the agreement, your rent will increase by hundreds of dollars. While I understand they need the money to retain the amazing staff, this is a place that serves Seniors, and likely not wealthy Seniors at that. Most, if not all, of these folks live on a fixed income. A sudden increase in rent/fee can be difficult, if not impossible, to adjust to. As such, more units are now unoccupied. The logic here says fewer dollars, fewer services going forward. Already, food services have suffered. read more
