They don't communicate about costs until the work is already done and it's time to pay and you're…read morestuck. When I dropped off my keys the night before my car's appointment I signed that I wanted to my contacted if repairs were over $200 and was not contacted when my bill turned out to be $1,357. They took advantage of me. Why even have the "call me with an estimate" option if they aren't going to do that? They kept my car all day. I even called mid-day and talked to someone on the phone and he never told me the cost of anything, never warned me about cost or talked numbers. He never offered advice about the services I'd requested, like what maintenance was typically done at this mileage. I learned to always request an estimate, to not be naive and trusting. I used to take my car here regularly but now I can't trust them.

I'll try to keep my review brief. Back in June, my Hyundai Sonata was targeted and broken into for…read morean attempted theft. They broke the glass and while they didn't steal the car, they completely messed up my steering panel. I tried calling a couple places that could fix this, C.A.R.S. told me they could, so I had my tow truck drop it off there. It took about a month to get my car back (that wasn't entirely their fault, my understanding is there was a cyber hack that delayed things. Still, it would have been nice for them to let me know that update versus me calling them asking what was going on). Not long after, my car was having trouble turning on. Tried jumper cables, that didn't work. So again, I had my car towed back to C.A.R.S. for further inspection. They replaced the starter. A month later, again, I was having troubles turning my car on and took it back for a third time to C.A.R.S. They told me basically nothing was wrong, my vehicle is in "theft mode" and if I just play around with the key fob, it should work. I found that odd because I never do anything different when I get in my car and turn it on, but ok. From there, sometimes it would turn on, sometimes it would not. I would have to basically hope and pray the "key fob" trick would work. After some more time, that no longer would work and I had to use jumper cables to get my car to turn on. I no longer could trust C.A.R.S. to fix this issue, as I kept racking up charges and my car was never reliable. So I took it to Luke's Auto instead. There, they found my module was completely disconnected. Since I had to jump my car so often, I now needed a new battery. I'm not a car guy, so getting into the specifics on the repairs is above my pay grade. But here's what I can confidently share: Driving (if I could drive at all) my car ever since I took it to C.A.R.S. made my life hell. Between my initial insurance claim and future visits, I spent thousands of dollars to not have a reliable vehicle. Ever since I took it to Luke's, it has been a pain-free experience and my vehicle has been perfectly normal. Had I simply taken my car there back in June, I would have saved so much money and had so much less stress. Not to mention, they came across significantly more communicative and customer-friendly, from their waiting room all the way to their follow-ups.

Love this place! $17.99 oil change for their grand opening celebration - what a deal!…read more Two caveats: 1. The shop is located at the corner of Kenny & Henderson behind the Dent Doctor. If you are heading south on Kenny, you may have to do a u-turn to get into their lot because it's easy to miss. 2. They just opened so their waiting area is small and sparse, but there are chairs and a very clean bathroom for customers. But the prices are great and the guys do not try to over-sell you. They asked me how long I planned to keep my car and gave me options on part pricing of good, better, and best instead of trying to sell me on the most expensive parts. How refreshing is that? Give these guys a try - you won't be sorry!

I am not a part of the collective that finds this shop worthy of a positive review. In fact, I…read morewaited nearly 14 months before commiting my concerns to Yelp simply so I could rationally explain what a great mistake I'd made entrusting my car's service to them I'd purchased a used 2008 Saturn Vue in July 2017 (with an "As Is" warranty and 105,000 miles on it) from a local small car lot that has since gone out of business. From day one, the problems began. Before taking the car, but after complaining the front brakes felt mushy, the salesman (allegedly) had their mechanic perform a front only brake job. Within 500 feet off the lot, the check engine light came on. The gas gauge was off by half a tank. The front windows were stuck in the up position. (I was able to fix that problem myself.) The driver side headlamp burned out. The ABS sensor came on. And the passenger front end began making some very disconcerting noises. I didn't have a regular mechanic and had financed this vehicle for 36+months so I asked a co-worker who he'd recommend. He directed me to Noebull Automotive. Nearly $3,100 later I paid the charges in full and left the shop. Within 3 days of leaving the shop virtually every single repair came undone. The check engine light came back on. The ABS sensor reappeared. The fuel gauge tank unit (which was replaced) reverted back to the original problem, leaving me to "guess" how much gas I had within a day's time of "filling up". I was told the noise up front necessitated the installation of new front stabilizers and a sway bar assembly. Overall the steering improved (which may have been helped by an alignment also performed) but the ominous noises from the right front continued to occur. I brought all of my concerns to the manager's attention and he assured me things would be worked out. I brought the car back a day or so later (mostly because of the noises) and he determined that the catalytic converter was failing. In order to "save me" the cost of replacing it he offered to perform a Hail Mary technique of burning out the debris. $118 later nothing was resolved. As ALL of my savings had now been exhaused paying for work/fixes that consistently failed I resolved to sell the vehicle as quickly as possible and lick the financial wounds ALL-bull had visited on me. In short, they may have qualified and capable mechanics working for them but I think only rank amateurs worked on MY car. They saw me coming and cleaned my clock - a cautionary lesson to anyone else seeking automotive service from Noebull Automotive.

I'm the daughter of a mechanic and my dad was unable to service my car with him because he's in the…read morehospital. Because of that, I'm ABSOLUTELY weary of mechanics because I've been done dirty of ones who don't have the same integrity as my dad. Lots of unnecessary up-selling and repairs unnecessary for a rebuilt salvage title vehicle and TONS of scare tactics to make more money (very common with single women trying to get car repairs) That being said: my experience at Auto Emporium was a breath of fresh air after a ton of bad experiences. I had a general idea what was wrong with my car (difficulty starting/misfiring/stalling). They took detailed notes in what I could provide about the problem and instead of wasting time digging around, they reached back out to me for additional rounds of questions TO REALLY pinpoint what the root problem was. Too many mechanics are too stubborn to reach back out for questions of the owners which can help diagnose problems sooner - it's a huge time waster!! So having their staff with a running list of questions had my car fixed SAME DAY. That timeframe was absolutely insane to me. I love that they also took the time out to itemize EVERYTHING that came up on the inspection and while that did have a price tag, I now have a to-do list of the next repairs coming up so I can save up for them. It's relieving having answers for things that could be problems later. Additionally, since like-items were itemized I could pick and choose the repairs that absolutely needed to be done for this visit. One of my concerns was the hours of operation, but they have a great little lockbox system for car/key dropoffs. So don't let that deter you from using their services! All my in person/text/phone interactions were all great! My car is starting and running beautifully again after them flushing out my transmission system same day (which is a huge relief because I was trying to organize rides for 3am work shifts) That being said, if my dad is still out of commission for the other identified issues, I would totally come back and have them do the repairs.

Performed service on our Q3 and the turnaround was quick The staff at the front desk were…read morewelcoming and kept me informed of progress. The cost was a little higher than expected but not as high as the dealership I imagine.

Came here for a pre purchase inspection on a vehicle. These guys are amazing. Super friendly,…read morereasonable prices and they took a lot of time to explain everything that was going on with the car to me. Very thorough and honest! Would absolutely recommend to friends and family.

I've loved using Westerville automotive for all things car since we've moved in down the street a…read morecouple of years ago. Super friendly, knowledgeable, and honest staff. I've always looked for a good mechanic to take all of my cars too, and I'm glad that I finally found them!

Amazing , fair and Honest Family owned Auto Repair company in town…read more As a client of over 30+ years, I highly recommend the services of Howiler-Stroud Automotive. They provide honest, fair and reliable service and stand behind their work and warranties. Time is taken to identify and understand all issues in order to find a solution. They are a neighborhood service who work as a team to serve from start to finish. Thank you Michelle and the Howiler-Stroud Automotive team!

They were fair, honest and fast, once our vehicle was at the shop. They were so busy we had to wait…read morealmost a week to get our vehicle towed there, but then they had it diagnosed, fixed, and ready to go in a couple hours. (Clutch cylinder) They even called to make sure everything was good, that's great customer service. I would highly recommend.

did an amazing job Josh the service manager is one of the best people I've ever dealt with. I…read morealways take my vehicle here.

Had a not so good experience here. I paid extra for diagnostic, but was never told what was wrong,…read moreuntil I asked. Was told my car needed over $900 worth of work... when I got a second opinion at a car service place in Hilliard, was told half that price, and car was perfect after service was completed. I wouldn't trust this place, especially if you are a woman.

We have taken at least eight different cars to John's Auto over the past 21 years and have been…read moretotally satisfied with the quality of work. Three other families related to us have taken their cars to John's Auto for even longer. Chuck has been our contact for most visits. We have even called him during our vacation for advice on car issues. Remote diagnostics are never an ideal situation, but the long-distance advice has always been spot on. The garage at the corner of Lincoln and Sinclair looks pretty average. I'd have to deduct a star if curb appeal was being rated, but if form follows function, the facilities are well-suited for repair. Expect to pay market rates. John's Auto is not the cheapest repair shop, but we have found it extremely economical to know that what needs to be fixed gets fixed, and we're given the option on parts with some remaining life in them. For items like brakes, John's will estimate the remaining miles of wear and write that on the bill for later reference. I don't think I've ever seen a John's Auto ad, but their limited lot space gets filled up every morning. I expect most customers are like us. We found a trustworthy ... and, well, you had us at trustworthy.

DO NOT TAKE ANYTHING TO THIS PLACE. They say they will have your vehicle ready in a few days. Well…read morethat turned into months. Duncan the "Owner " is a lying no good person. I do not recommend him to even do an oil change. Not to mention the crack head employees his has that will and have stolen from him and the customers.

Reviews are very positive. But my only experience is not. Made an appointment for 2:30. I was told…read moreit would be about an hour and a half for an oil change and tire rotation. Arguably a significant time for those jobs. But ok. Leave and come back at 4:00 and my car hasnt even moved. Ok, why take appointment if it has no value. Is my first question. Then when you drop the car off. Why not tell the customer that they are running way behind. It would of saved me bothering neighbors for rides I didnt need I wont be back

EDIT: Oxford reached out to me, and I appreciate their efforts to make things right. There was a…read morenumber of things this location did wrong, mainly boiling down to moving too quickly and skipping/missing important steps in the customer service process, but they did work with me on resolving these. They did replace the spark plugs on my car, as they'd replaced them previously and they were under warranty. I did choose to do the ignition coils myself, as I was able to purchase the same OEM parts significantly cheaper (25%) and do the job myself in ten minutes. ORIGINAL: Price gouging and predatory behavior. I've come to Oxford's multiple times before for scheduled maintenance with no issues, but I brought my car (~10yr old Honda, nothing fancy) over after hours urgently, because of an engine misfire and a 'SERVICE IMMEDIATELY' notification. When they opened and checked it in, they sent me an approval form for a $200 diagnostic charge, higher than I've ever had anywhere else, and not waived if you get the repair with them. I called for some clarification, and then a few minutes later found that they had started the diagnostic without getting my approval - apparently Kevin W took my asking a question as implicit approval. Annoying, but I was hoping to go ahead anyway so I let it go. A few hours later, I get another call from Kevin with the results of the diagnostic. I hadn't received an inspection report with details like I usually would have, and he said I needed new spark plugs and ignition coils, quoting me at around $1,100 for this. I can't give the exact value, because I was never sent the estimate, even after I specifically asked for it. I only received the inspection report at that time, but with no estimate or approval request. This is an absolutely absurd cost. I'm by no means a car guy, but this is something I can order all the parts for less than $130, and will only take an hour or so of my time. I have absolutely no idea what the hell they're doing that would make this cost more than $300-$500, at absolute most. Now, if they over-quoted me because they're busy and don't want the work - then just tell me that I'm either going to wait a few days or that I need to take it elsewhere. What this looks like to me is that they tried to take advantage and overcharge someone in a bind, thinking that I'd pay whatever they ask so my car was drivable again. I feel like the lack of a written estimate to look over before sports this. If so, this is predatory behavior from a repair shop, and I wouldn't recommend them to anyone.