Thank you so much for the professionalism Dr Elizabeth provides…read more Her and her staff are so knowledgeable and friendly! Thank again. Peggy

I am awaiting a call back to set an appointment. If it's anything like the other Dermatologists…read moreI've tried to contact, (their offices close @ four Pm). I'll just keep searching. This group @ least takes a message when they are out!

I want to state upfront that this review is not a reflection of Dr. Sheth. He is easily a…read more5/5--thorough, supportive, and exceptional at delivering care. Unfortunately, the office staff and administrative operations are the absolute worst I have ever encountered. For a clinic treating patients in severe pain, the complete lack of empathy, basic courtesy, and organization is defeating. Front Desk & Customer Service: The reception staff is unwelcoming and hostile. Basic greetings are non-existent, emails and voicemails go unreturned for days, and simple tasks like scheduling routinely take multiple phone calls. Billing & Administrative Errors: During my most recent visit, I was confronted with a sudden clerical error regarding my insurance--which has been on file for months. Instead of attempting to resolve it, the staff member flatly told me I had to either pay out-of-pocket or pay a cancellation fee, showing zero willingness to problem-solve. I was there in severe pain for infected sutures and significant ulcerations, not cosmetic procedures. Fortunately, the office manager stepped in to resolve the issue so I could be seen. Clinical Miscommunication & Patient Safety: This is not an isolated incident. I have run out of necessary medications multiple times due to staff oversight. On one occasion, I had to repeatedly fight to get a prescription for Prednisone filled because a Medical Assistant failed to carry out Dr. Sheth's explicit notes, ultimately requiring the doctor to be contacted while out of the office to correct the mistake. While Dr. Sheth is a fantastic physician, a doctor can only be as effective as the team supporting them. If you are seeking routine or cosmetic care, this office might suffice. However, for patients dealing with chronic pain or serious medical conditions, the standard of care provided by the support staff is unacceptable. The management needs to hold this staff accountable and enforce basic standards of patient care and compassion.

Office staff is sadly very rude and combative. Had a simple question on billing and they were very…read morehostile

Saw Dr Diab for the treatment of skin cancer, and I can't say enough good things about him!! He is…read morevery caring, listens to you and takes his time. He surgically removed the area of skin cancer and reassured me that all would be well. His staff is very professional as well. He came highly recommended by my oncologist and I would absolutely recommend him to anyone.

I saw Dr Diab…read more First of all, do not let the scheduler experience convince you to go somewhere else. She tried to tell me I had to make separate appts for each issue. The waiting room was crowded, but staff is very nice. The doctor went through all my concerns and was very calm and thorough. My issues warranted medication, and for each he told me when I should see results by, and to reschedule if I didn't. He asked additional history questions to assure there couldn't be any other causes. When I realized a medication was not called in and I was missing some notes I called the office. The doctor called me back personally, called in the missing medication, and clarified anything my notes were lacking. He also apologized for the error. And again, asked if there was anything else. Amazing!

I've never been treated so rudely by a dr. Asked him questions about the much bigger than expected…read morescar and he refused to listen or discuss my concerns. "I'm ending this appointment now" please find someone else.

Some background so you can weigh my review. I have been treated for skin cancer by different…read moredermatologists in the District of Columbia (1 navy Doctors), Virginia (2 army Doctors), Maryland (2 civilian Doctors), and Cincinnati, OH (2 civilian Doctors). I left the last two Cincinnati Doctors because of poor screening with the first and poor billing practices with the second. I met with Dr. Brown for the first time in October of 2022. The nurse (her name escapes me) was professional and administered local anesthetic virtually painlessly. Dr. Brown seemed professional, and compassionate. She completed a full body check, froze some sites and took one biopsy. The administrative staff I have spoken with and met are pleasant and professional.

UC Health charges for a biopsy as if it were major surgery, and for wart removal by freezing as if…read moreit were surgery too. Then they go ahead and charge again for hospital services, as if the treatment were being given in a hospital instead of their offices. Service is by residents and interns rather than their house physicians, and they often leave you waiting for hour or more. They put a tiny bandage on my "surgery" and it bled all down my arm after I left the office, and I had to return to get the wart re-frozen. What's more, insurance didn't cover a lot of this, so I had to pay even more for this than I did for a recent hospitalization of two weeks!

I can't say enough good things about this office. I've had skin problems since I was a young girl…read moreand finding a good Dermatologist who I can trust has been hard. This week, I visited Jen Woodard, MSN, CNP, for the first time. She was very thorough and made me feel very comfortable. I had to have a few biopsies taken and she made sure that I understand exactly what was being taken and what the next steps would be. The only con I have about this office is the amount of time it took for the front desk to get me checked in. I spent over 30 minutes in the waiting room, which was unfortunate.

Dr Palmer was very dismissive. the visit was the worst Dr appt I have ever experienced. He was…read moreshort with his diagnosis, and disregarded any input of background of complications. I would never recommend seeing him for any reason.

Very good doctor with excellent service. The doctor gives great advice and never recommends to…read moremuch. You will never look over done just natural, they advice just the right amount of whatever you decide to do. The staff is extremely friendly and helpful with whatever your needs are! Try them and you will not regret it, I moved out of state but I fly back just to go to their office.

Dr had no bed side manner. she was not professional. She…read morekept saying it was infection not explaining nothing. Said come back in a month. Office Staff was inconsiderate! We will not be back!

Dr. Shah was very understanding of my skin concerns and took the time to do a full body skin…read moreexamination. She even looked at my feet!!!

Myoma did a great job on a diamond glow facial and dermaplane! Very professional, careful, and…read moreknowledgeable. Gorgeous office. Friendly staff. Highly recommend!

I had a consult with the owner and staff. I was both nervous and concerned with making changes to…read moremy face, but my wrinkles were so apparent. They were very knowledgeable and worked patiently with me. I am so happy I went to Aeterna Aestethics!