This is probably the best jewelry shop in the town, bought engagement ring and wedding band on 14th February 2017, the price they offered me is unbeatable in the market, Hajera Ahmed(store manager at Square one mall) helped me sorting the best pair in my budget. Highly recommended for quality of diamond and the service you receive!! read more

The Diamond Company - Jewelry Near Me - Mississauga, Ontario

I had the best experience with the staff at The Diamond Co.!! I was proposing to my fiancé on thanksgiving of 2016 and I had an idea of what she wanted. I sketched out some pictures and shared it with the staff at The Diamond Co. I told them I have a month to get this done!! They took a deep breath and explained the process and lead times for each step then told me we can do it. The staff at The Diamond Co. made sure to touch base with me every week with an update and took what, where some sloppy sketches on paper, and made a CAD drawing for me to see. They offered recommendations as to what can be manufactured and suggestions on the design. Before I knew I was looking at the ring I wanted! They asked if it was ok to make the wax for the ring, I said "We are a go!" They poured the band in 19ct white gold and it looked amazing!! the staff at The Diamond Co. took my budget and worked with it. They found an amazing diamond and mounted it for me. The staff at The Diamond Co. took care of the whole process and kept me in the loop the every step of the way. They were very honest and open about the diamond selection and have a very detailed oriented eye. They made me aware of all the characteristics of the different diamonds I had to choose from and helped me pick the best diamond. The staff at The Diamond Co. was very honest and through the process I have grown to trust them. Working with them made this process smooth and amazing, rather than nerve racking. I definitely recommend the Diamond Company to anyone. I went back a month later and got a matching eternity band for the engagement ring. as well as a bracelet. 100% recommend!! see the picture of my ring. It is the one with the red rose. My fiancé and I love the ring! read more

The Diamond Company - Jewelry Near Me - Mississauga, Ontario

NEVER EVER BUY HERE ! GUYS IF YOU VALUE YOUR MONEY YOU WOULD NOT BUY FROM THIS COMPANY. First of all I got my ring after a month and a half, after calling every customer service personnel there is. I even talked to the manager, William, who is the rudest person on earth. Anyways, I got my ring finally AND I AM VERY DISAPPOINTED. I will post a pic as well so you guys can see how my ring looks like compared to what i purchased at Michael Hill - it's just ridiculous. Total rip-off!!! (the picture with the rose gold ring in a brown box AND michael hill gold ring in a pink and white box) OH AND BE CAREFUL: THEY HAVE A NO REFUND POLICY! PS: Do not order custom made because it look nothing like what you will try at the shop and once you prepay there's no going back. read more

The Diamond Company - Rose gold ring from diamond company - left. Gold ring from Michael hill - right. Price difference very small. Quality difference BIG! - Jewelry Near Me - Mississauga, Ontario

I wouldn't recommend anyone going here. It's been 5 weeks since I ordered a ring here, they promised to deliver within a week, promised almost everything I asked for, little did I know they were only trying to lure me in, after the initial deposit they gave me quite a run around. They lie, cheat and deceive, DO NOT GO HERE ! read more

After visiting several of the jewelery stores in Square 1 and Yorkdale, I arrived at Diamond Company (Ask for Fady). I was shopping for a 3 carat diamond brilliant cut, with 14k white gold setting and was receiving ridiculous quotes from other jewelers. Fady assured me that he would not only get the 3.00Ct diamond but the price would be reasonable. Rest assured, I received the diamond engagement ring with the quality of Diamond even better then Fady had promised. I think I have found my jeweler for life. I will definetly return to the Diamond Company for the purchase of my wedding bands! Thank u Fady for the stress free transaction and EXCELLENT service!! read more

I have been working in this company for 8 years ,I serve about 25 customers a day ,and almost all my customers are 100%satisfied with my company and service . But the problem is people right reviews only when they are not happy ,that's why it's only 2 reviews .the diamond company offers the lowest prices and best quality in the gta . read more

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Stay away!!! I have had an awful experience at this place. I came into this store one day looking for an eternity band to match the wedding ring that I already had. The sales lady was very nice and took my ring back to their shop in the back to examine it so that they could make it the exact same way. She reassured me that they can match the diamonds, setting etc. the price was good so I purchased the ring with an expectation that I would have it within about 3 weeks (with the appraisal). I was super excited because this place seemed to accommodate whatever the customer wanted. This was May 20th. Several weeks later I called and the ring was not done. I got the run around and the sales lady eventually told me that when it came in she wasn't happy with it so she sent it back to get it fixed. She would call when it's done. Ok, no problem, I want the ring to be done right. I waited, and waited and waited. No call. Got the run around and after many empty promises where they say they will call back, no calls...ever. I had to chase them to get any answers. Oh and try talking to anyone who was not involved in the initial sale...Ha! They kept saying they know nothing...so you always have to call at the right time when the sales person who sold you the item is working. Yay me, playing the chase game. After a very frustrating wait, the ring was done...they said to come in! I went, excited to have this ordeal over. The ring was horrible. Setting was off. Diamonds were much more yellow than my wedding band even though I was promised they would match. I was pretty angry at this point. I got the worker to call the manager on the phone to see what she could do. I wanted a refund but 'they don't do refunds'. The manager promised they would fix the setting and diamonds. I left extremely disappointed and went back to the waiting and chasing game. Same thing happened, no calls, the ring took forever again to be fixed. The manager eventually told me to come in as the ring was done! Yay!! Not exactly. They shaved the prongs on the ring and changed some of the diamonds so that every other diamond was yellow still, just awful. I demanded a refunded and they said no, they cannot. I'm not about to throw money away so eventually I agreed to leave my wedding band with them so they can match it exactly. Its now August 7th...over 11 weeks after the initial purchase. No ring. No calls. Nothing. I just called in to get an update and the lady said she had no idea where the ring was, what was happening, manager is on vacation for a week, and the other sales girl will call me when she comes in. Ya, right... When I asked who the manager reports to she told me that 'she is basically the one that takes care of everything'. Then she asked me to be 'patient'. I told her that it's probably a poor choice of words. She agreed. So back to waiting and chasing I go. All I want at this point is a refund and to never deal with them again. I'll let you all know how it turns out. read more

They've charged my husband for a certain ring setting, but when we got the ring, it was not what we asked for. They made us pay additional money to 'fix' it. Did not have a good experience with them. read more

DO NOT GO TO THIS STORE! Yes, they may give you a good deal, but their customer service is terrible. My engagement ring was purchased from this store. They did not meet the promised pick-up date and did not call when the ring was finally ready. Upon picking up the ring, the band did not match the design that they were asked to re-create and promised that they could. Full of apologies they promised to have the band re-designed and to provide a wax mold for approval before completing the ring. After several phone calls, we discovered that they had no recollection of the request to re-design the band. Luckily I had already taken home the original ring! When I took home the ring, they did not give me a box or any explanation about how the warranty works; this took two more trips into the store. Since taking it home, I have fallen in love with my ring and am no longer asking or trusting them to re-design it; however, I brought the ring in this weekend because the prongs holding the diamond were not smooth and were scratching me. I was told to bring it back in during the week, before 3PM - sorry but I work, so this isn't entirely convenient for me. Luckily my fiance was available to drop it off. Once again we were promised that if we bring it in during the week, they would do the repair within in an hour - I told them I was afraid to leave my ring over night because I may never see it again! So when my fiance dropped off the ring they said a week! I had to call back and remind them of their promise for one hour - finally they agreed to one hour. One hour to one week and back to one hour - how can that be so? And one of the most outrageous things that occurred during one of our many phone calls to the store - by the way, they never call back when they say they will - my fiance overheard the manager say to the staff "we've got to start writing things down!" Yes, I'd say that is good practice. Do not trust this place with your cash or valuables. They have made a very special part of my life full of frustration and worry. read more

Whatever you do, do NOT go to this store. All they do is LIE. I specifically said I needed my diamond band before Feb 1st and this was in early Jan. They told me, "NO PROBLEM! 100%! It'll be ready Jan 28,29!". I needed this ring before Feb 1st because I am MOVING out of province and now I have to push back my flight. They're horrible, they ignore calls and they give you excuses after excuses! How are these ppl in business? I'm so upset that I didn't see the previous reviews before I went in to their store. I would never have bought from them. They fail to commit and follow through with their initial agreement with you regarding time and this seems to be a repeat thing with them. They will NOT honour the agreed upon date in which your jewellery is supposed to be ready. STAY AWAY. The quality is a joke too. Just do yourself a favour and don't even bother with them. April 9 2016 update: I came back for the weekend and got a chance to look at the band--surprise surprise, it doesn't fit. It doesn't go past my knuckle. GREAT SIZING. I'm not going to bother getting them to fix it, it's been screw ups after screw ups. I'm finished with them and finding a legitimate place to resize the ring. Please don't go here. Horrible people. read more

Great service and expertise. I bought a bracelet for my wife which broke. I brought it back and the salesman took ownership right away and fixed the issue on the spot. Highly recommend! read more

Highly Recommended! I visited the store with my fiance looking for a wedding band. Having lots to choose from the very friendly and helpful sales man helped me narrow my choices down on what will fit me perfectly combined with the design I wanted complimenting with my engagement ring  (also bought from the same store). The experience of shopping there was very pleasant with very welcoming, polite and attentive staff.  As promised by the staff my beautiful ring came on time! It was BEAUTIFUL with even better quality of diamond then I had expected! I have recieved so many complements and I cannot stop staring at my gorgeous ring! Very impressive! Overall I received good customer service, a very happy customer!! Five stars from me! Diamonds are a girls best friend, thank you The Diamond Company!! read more

GOOD for people who have some time and are willing to work with the jewellers to get what they want at a good price. NOT GOOD for people who want a flawless experience every time (based on my experience). I would use them again (particularly for a custom order), but only recommend to people in the first category above. Summary: - Bought a custom-made diamond wedding band - Company is not perfect (we had to get our ring remade) - Quality looks great - Price is great - Willing to work to make customers happy - Free lifetime warranty/cleanings is a nice perk (haven't used it yet) Details: We showed the salesperson a picture of a wedding band we wanted along with specs on diamond size/quality, metal, etc. As soon as we paid I went online and checked reviews (I know, should've done that first) and got nervous. I went back in and mentioned my concerns.. they said not to worry lol Two weeks later we came back (it was on time!) and the ring did not look like the picture. In their defense, the picture was a little blurry (but they didn't mention anything at the beginning). After a bit of back-and-forth, we eventually figured out what the difference was (in jeweler terms) and the ring was remade. My (soon-to-be) wife likes the final product (2nd try); price and quality are great. Total time (from initial order to final product receipt) was 3-4 weeks for a custom ring. Original quote was 2 weeks (and the first iteration did come in on time). We personally didn't have any of the customer service issues or delay issues that others have mentioned.. just that we didn't get what we wanted the first time Overall my experience wasn't bad. Not getting what we wanted the first time was disappointing/a little stressful at a busy time. If I had to do it again, I'd make sure I had lots of pictures (at different angles) so that they could (hopefully) make it right the first time. But for people looking for a quality deal and willing to work with the vendors (with a little time for fixes if possible) this place is a solid option. read more

I recently got engaged and my fiance was a little off with the sizing. I took it in only a week after getting engaged to get sized and was told it will be ready in only "3 days". I happily gave my information and went on my way. 3 days came and went with no phone call. I called them and I spoke to a different lady who told me that the sales rep I was talking to should not have told me 3 days and it should be ready by that weekend (another 3 days). I accepted that and just waited patiently. That weekend came and went with no phone call. Again. I finally called them for a third time for a different lady to say "Oh, I see it here but with no date or instructions on the slip, is it for repairs or sizing?"..UMM? REALLY?.. The lack of communication within this company is incredible. Not only do they fib to make themselves seem like they care about their customers.. but its like they don't communicate with eachother OR fill out paperwork properly. This is no little crock pot that I sent in for repairs. This is a DIAMOND ring. Something people save up for months..and to be treated like this? like it doesn't matter? Save yourself the trip. Not even worth the fight with these people. read more

I can't say enough good things about my experience shopping at the Diamond Company. I am a repeat customer - first with buying my engagement ring and band, to just recently buying a diamond band to complete the set. They knew exactly what I wanted and had so many options to choose from. The quality and care that goes into their jewllery - especially custom - is amazing and I couldn't find the same elsewhere. They were attentive to my needs, knowledgeable and gave all around great service. I always recommend the Diamond Company to my friends and family! read more

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My husband bought me a beautiful engagement ring from Diamond Company two years ago. I recently lost one of the diamonds on the band and went in to have it replaced. After one day they gave the ring back and when I got home I realized they replaced it with a diamond that was smaller and very poor quality. I called to let them know and I was told: " bring it in." No apology whatsoever and they didn't seem concerned. So I bring in my ring for the second time and I'm told to wait half an hour so I do. I get the ring back and once again it's completely off, so now I'm getting really upset and one of the workers just shrugged it off like who cares. I spoke to someone else and told them this isn't right, my husband paid over $20,000 for my ring and they are trying to replace it with a diamond that looks fake, dull and not the same size. They take it to the back for the third time and finally replace it with the proper diamond. So all of this time they had the right diamond in the back and just chose not to use it to see if I would notice. Disgusting, such scammers! This is why my husband and I refused to buy our wedding bands with them. read more

When my fiance and I first came into the Diamond and Company store (at the Scarborough Town Centre), we had a very good experience and interaction with one of the workers. The ring that I liked was out of my budget but she informed us of how we can do a few changes and we can still get the ring how we want it to be. As she discussed with her manager (I believe his name is Sammy or Fady...something like that), he approved. A few weeks later the employer called me to tell me the wax is in for the frame of my ring. When in went into the store, it looked a bit different than what I expected (not to my liking) and the worker stated "Don't worry, it'll be beautiful". My fiance picked up the ring, proposed and when I looked at the ring...it did not look like anything she promised. The ring was dipped in yellow gold which she did promise, but the shape and frame of it was not what we were expecting. I was highly disappointed and I do know the price my fiance paid for it and in my opinion, he was ripped off. This was our first experience... My second experience with Diamond and Company was when I went to go search for a St. Christopher pendant and chain for my fiance. When I went into the store, they only had female ones. Another worker that was there stated that we can order from their catalog. I saw one that I really liked and ordered it. The worker suggested a chain that I TOLD HER WOULD HAVE BEEN TOO SHORT, and she INSISTED it would be ok. When I got the chain and my fiance tried it on...IT WAS TOO SHORT. I had to go back to the store and exchange it and PAY AN ADDITIONAL CHARGE to get a different chain as the one she originally sold me didn't come in a longer size. We had to reorder this new chain and when it came the colour of the chain did NOT match the pendant. The manager (Fady/Sammy whatever his name is) said he can dip it to make it look more vintage. We said ok. He dipped it and it looked like crap. He also did some sort of buffing to the back of the pendant (which I didn't ask him to do). If this wasn't bad enough...two weeks after we got the chain, the clasp broke. Went in to get it fixed and it was ANOTHER CHARGE. I went from ordering one thing to getting something that was totally out of budget and not what I was looking for. I am highly annoyed with Diamond and Company and their lack of professional service. The only reason why I would even give this place one star was for our first experience with one of the workers there. She was friendly and made the experience nice, however the ring didn't even come out the way we wanted it. In the end, a bad complain is a bad complain. Take it for what its worth. Research your diamond, jewelry and the companies before settling on it. What may seem to be good, may not always be. My fiance and I like to work with budgets and are fair/reasonable. I DO NOT plan on shopping here again for jewelry and I suggest you don't either. read more

Highly recommended store to buy jewelry. service is great staffs are really helpfull. Alot to choose from.

I had a diamond ring made,I am so pleased by the finished ring. It turned out better than my expectations. I would recommend this store hands down. I give product quality a 10 and the service was excellent. Thank you Victor. N Holman,Oshawa,on read more

My husband had my engagement ring custom made at the Mississauga location. The ring is beyond perfect! The sales people made sure my diamond was very high quality and the customer service is out of this world. I never give anything a 5/5 as I am an extremely picky person, but the professionalism and customer service we received at The Diamond Company cannot be matched. And most importantly my ring... it the most amazing ring you will ever see!!! read more

Terrible customer service at the Missisauga square one location, we went in to get our watch battery changed and the lady who works here is so rude, we asked how long it would last and she said 1-2 months ... Uhmmm what battery lasts that long I expect at least half a year, save yourself the trouble and go to a place that is better run and has respect for their customers read more

I am very conflicted over my thoughts/feelings towards this store. On one hand, I absolutely love my engagement ring! The ring is stunning & is more than I could ever ask for. A similar ring from peoples was well over $10K but at the diamond company, my fiance was able to strike a much more reasonable deal with the sales person. It wasn't until I sent me ring away for its "bi-annual" inspection this past December that my opinion of this store was severely damaged. I dropped my ring off & was told it would be ready within a few days (apparently they have to send it off-site for the warranty inspection) which was fine with me. After a few days passed, we decided to call & ask what the status of the ring was. The person on the other end of the phone was nothing short of rude, incompetent & irritating. We were told they don't have my ring & there is no record of it ever being dropped off. My fiance demanded he speak to a manager since providing our sales # was not getting us anywhere. The person on the phone yelled at him & told him the manager was busy & would call us back. No phone call ever came. I get its Christmas season & they are probably swamped but that doesn't excuse this poor customer service. The next day, I called to ask what was going on & was told my ring arrive days ago & was ready to be picked up.... I got in the car & came straight to the store. By this point it had been well over a week since I dropped it off. When I got there, I handed the sales person my sale slip & she went into the back to retrieve my ring. 5 minutes later she comes out ... empty handed with this look of panic on her face. She started looking through this tackle box which is kept in a very unsecured location in the store & starts pulling out jewelery. She then whispers something to another sales rep & she starts looking through more tackle boxes full of jewellery. After another 5 minutes of this chaos they both bolt to the back of the store & come out empty handed again. By this point its quite evident they have misplaced my ring. I ask if everything is OK & get the cold shoulder. Finally after about 20 minutes of searching someone emerges from the back with my ring. Not sure where it was or what happened but I left feeling extremely unsettled & not very confident in leaving my ring with them in another 6 months. Fast forward to the new year when I went back to get my wedding band. The sales lady gave us an amazing deal on the ring & I left feeling great! I have an eternity style engagement ring & was told if I were to custom order a wedding band it would end up costing about $500 more than the eternity band I chose (with bigger diamonds). My wedding isn't until June so I never wore the band except for the odd time I'd try it on against my engagement ring to see how it looked. A few weeks ago we noticed it looked a little warped.... when laying flat a part of it bends up. Pretty weird for something that has never been worn... makes me think twice about this great deal we got on it. Anyways, We took my engagement ring & wedding band in to have the warranty inspection/cleaning this past weekend. We expressed our concern over leaving the rings considering last time they were misplaced. The sales lady became very offended & dismissed our concerns like it was nothing. After that it seemed she wanted nothing to do with us. We then pointing out the warped wedding band explaining that I've never worn it & this appears to be something that happened when it was manufactured. I got the third degree for buying it early & I'm pretty sure she thinks I'm lying about never wearing it. She said that is something we should of noticed right away &claimed they couldn't do anything about that & implied its our fault for not picking up on it when originally purchasing it. We haven't heard from them yet ... so who knows when my rings will be returned but I have anxiety over leaving them with this company. It really sucks that we are locked into this warranty & can't transfer it somewhere else. It appears we are stuck with these people... Overall, my rings are gorgeous & I am very happy with them. However, the customer service has left a very sour taste in my mouth & I have a very hard time recommending this place to anyone. Although they offer great deals & their final product is stunning, its difficult to give a positive review when their staff treated me so poorly. read more

I recently purchased the most beautiful ring, which was exactly as promised. I will definitely go back and recommend The Diamond Company to family and friends. Naja is a pleasure to deal with. read more