Always helpful and if they don't know they'll direct you to someone who can. Definitely recommend.read more

Really helpful staff. I'm an artist and they are w always willing to listen and make suggestions…read morefor my needs. #ContestEntry

I found this place through Amazon. It's a small office nestled in a warehouse strip plaza area that…read morewas easy enough to find but not very obvious or noticeable on the front entrance. Free parking and lots on the weekend, it was busy for such a small space that sells only door hardware. I was hesitant to buy from them off Amazon as the prices were very good compared to other stores online or in store. I wanted to see it in person and touch the metal/rubber to make sure it would stand up to use. Anything that isn't a typical contractor door knob cost a small fortune, so to save any money you'll need to look around. Pocket door hardware is hard to find and can easily run $180-200 (handle/lock and extra for a side pull)for something so simple and usually special ordered taking 2-4 weeks. This store had the basics for what I needed (minus the side pull)and was ready for pick up, so I couldn't understand how the prices were great and quality was decent. Door stoppers, these are annoying to hideous but necessary evil in a house. This place has some sleek designs and colours that make it bearable and for prices just slightly above your typical home box store. Mary was helping us and she is so sweet, helpful and patient. It's a small room like a really big office so she was helpful yet giving us enough privacy to figure numbers and budget. They have a great return policy Incase you over ordered or change your mind, and she even emailed me a copy of the receipt. Would highly recommend this place to anyone needing trendy door hardware.

Man, talk about making something right when it never should have gone wrong in the first place!…read more Ok seriously .. and I do mean it - we came in to select a few sets of hardware for our entrance renovation project. We hadn't brought in photos of them, so the staff basically sold us the first things she guessed might suit us off the shelf. We did try to explain exactly what was needed, but she decided to just assure us everything was fine and that the piece we needed to wait for, was fine to sit outstanding, and she'd get back to us. (Ha.) Not Haha funny. We paid for everything using some 4squ text receipt. um ok I have no choice? Wtv we did a lot of research before coming here and hubbo insisted let's just get the s**t to get started and we'll worry about the bitty piece later. Well life also happens .. I called once or twice, idk when, and soon enough, my phone's dead and I have no access to the text, but obviously I have my statement (maybe not obviously these days?) and we pull it and all the pieces we hadn't used yet back in the boxes best we could, and we set over (admittedly recently, as I say, life happens) and lo and behold, I think that was the most amazing customer experience of my life!!! We walk in and yes, it looks nicer as they've made their own entrance renovations. Mary, the owner, listens very carefully to us as we explain the dilemma. She recognizes the handwriting on the boxes and doesn't even question us for the receipt. Then she gets down to business. AMAZINGLY. Omg this woman KNOWS her stuff. And she actually enjoys figuring out the problem at hand, you can see it. She goes over all kinds of mechanical issues (and hubbo wanted to send me in on my own, testament to his faith in me I guess) and then, she worries about the aesthetics; and gives us options all over again from scratch based on the huge inventory they have. Idk if I ever walked away from an interaction as relieved, elated, and genuinely FLOORED as that day. GO THERE. If you deal with Mary herself, you will. Not. Regret it!

Listen Atlas is by far the best tool store in Toronto, no store compares,…read more They have the best prices , the best selection and are very knowledgeable, they have a selection of tools that will make you drool , you will literally want to buy $10,000 tools before you leave, I've been buying tools from these guys for years and there service is excellent and you can ask them any questions and they have a expert when it comes to everything , trust me you won't find better prices at Home Depot or Lowe's ... I've tried many times , now I just go to Atlas and hide the receipts from my wife .

I am SO happy how my doors turn out. These door handles are hands down the nicest thing i've seen!…read moreThe quality is outstanding, and they are beautiful. It completely transformed my entrance from blah to beautiful! Would buy from them again without hesitation! Highly recommended! Impeccable service!

This is a HUGE location with almost everything you could need for your home…read more We came in looking for drywall screws and found them pretty easily. When we asked an associate for help, he came by and recommended a brand that he says he uses to hang up his wine collection. Time will tell if these screws can truly hold up 55 lbs. I was really happy with the service and the selection. I'll likely be seeing a lot more of this store in the near future as we get settled into our new house.

I went in to this store to buy a specific Stihl chainsaw, and waited until the guy who handled the…read moreStihl products was free. I mentioned a promotion that was on the store's website. He immediately said that the promotion had expired (it hadn't - he just wasn't up to speed with the promotions) and that what is on the website is not their problem, and I was free to contact Stihl if I had an issue. He wouldn't even look at the website page that I had on my phone that clearly showed it was an active promotion. I walked out feeling quite ticked off. The following week I went to a different Stihl dealer (Alpine Lawn and Garden on Kennedy) and they were very helpful - bought the saw, got the promotion, walked out super happy. So my advice is that if you are looking to buy a Stihl product, give Imperial a miss, and try somewhere else like Alpine. Each Stihl dealer is an independent, and they are not all the same.