I give them one star. We dealt with the old owner and the new owner....not much difference in the way that the business is being run. They had our door stored in their warehouse, but it was damaged prior to our taking delivery. Guess who had to pay for the replacement? When the replacement arrived, they couldn't find it when we tried to pick it up. I'm a management consultant and it pains me to see a business run this way. So instead of my simply complaining...a few suggestions: Implement supply chain chain management. If you don't have the budget to integrate with your suppliers and automate some of this function - then at least implement industry best practices for order tracking and inventory. Communication: over-communicate with your customers. Read the other reviews about customer service - much of this could be resolved via better communication. If something is going to be late - communicate that, set expectations, and let your customers adjust their project plans accordingly. Since you're not actually building the doors, you're a sales and service organization, which means that your reputation is everything. Tighten up your processes and controls, improve communications, and hold your millwork suppliers to as high a standard as your customers hold you to. You can turn it around. read more

Door Store made the ordering measuring and installation easy and timely. Much better than other places I tried to work with. Best place to get your doors. read more

Nice quality product, generally happy with install, but the service is exactly what others have indicated - poor. I am a reasonable client and after spending more than $5,000 on a custom door, and more than 6 follow-up requests for service on something promised but not delivered at install (wrong door hardware), I am posting this negative feedback. Not excusable. read more

HORRIBLE CUSTOMER SERVICE!!!!!!!! Ordered our Alder double entry doors for $6100. Installation additional. The doors were about a week late but turned out fine. We are trying to have them touched-up with varnish and adjusted as weather has made them shift a small amount. The problem lies with customer service. I have left 5 messages (e-mail and phone) and received no call backs. Talked to Kurt and he assured me that his installers would call me back - never happened. They produce a decent door but forget about customer service. read more

We had problems, but on balance are quite pleased. My wife picked out a beautiful front door, Door Store team finished it perfectly, matching our 1958 entry both outside and inside. Alex installed it, he is a perfectionist. Skip explained why we would not want a storm/screen there anymore, and he was right. The door style allows a huge amount of light into the formerly dark corridor. This door was easily worth five stars. We had two other doors installed, plus the hardware replaced on two more. All our requirements were met. The hardware replacements required a lot of work on my part, and one still doesn't close without effort, which it should; but benefit of the doubt, hardware replacement on sixty year old doors is not their business focus. Our new porch door is fine, our new garage back door works fine but the very nice guy that did it got it to work but made a lot of mistakes in the process. Skip the salesman was awesome, we did wind up getting exactly what we wanted. They kept us informed and installed it when they said they would. They offer a restaurant gift card for a review, but we will of course not accept anything for this. I do recommend them. read more

The staff here was professional, timely, and worked hard to make sure we got what we wanted. After deciding on a door, the company sent people out to thoroughly measure our door space, work with our contractor to be sure it would fit in the space, and then came out and installed the frame and the door. Our door is gorgeous and we were happy with the overall process. read more

I purchased 4 doors from the door store - one pocket door and 3 barndoors. They are awesome and the installation went very well! I will be looking at replacing other doors at my house. read more

After several unsuccessful meetings with other door companies, we were really happy that we found The Denver Door Store! Skip was awesome! He listened to what we wanted and was able to give suggestions and input on what would work best. We felt very confident with the door we ordered and had a clear understanding of the process from start to finish. The Denver Door store followed up with reminders of when the install would occur. The installers were meticulous and we were very impressed with result. We love our custom dutch door and highly recommend the Denver Door Store! We will defintiely use them again! read more

Angela at the Door Store has been great to work with. I was looking for hardware for our new home and she was able to get a complex order completed for us without difficulty. Communication about our order was timely and professional. She remembered details like making sure everything keyed the same and took care of us when I counted wrong and needed to return some hardware. I would recommend working with Angela without hesitation. read more

DO NOT USE THIS COMPANY!! Save yourself the frustration and hassle and go with a different company. I wish I had read the reviews before I placed my door order. I ordered three very basic slab doors for replacement in a rental property. It should have been the easiest transaction as we provided the original doors to match. I left six phone messages and two emails to confirm that the doors were in fact completed to the required specifications. I repeatedly received no response and was told by the receptionist that they were too busy getting ready for the Denver home show to address my inquiry, then I was told that they were too busy with installations to return my call. When I left a final message prior to pick up and indicated my frustration that I could not get response, the receptionist insisted that she had never spoken to me or taken a single message despite the fact that I had spoken with her on six occasions. I picked up the doors and was assured that they were correct, however, upon installation it was discovered that they had not adjusted the doors correctly. I called again to see about a solution and was told that I could bring the doors back in for them to do what they assured me was done to begin (wasting more of my time). I brought the doors back in and was told that they did everything perfectly and that if I had an issue it was a problem with the frames at the home, though there had never been an issue to begin. I was told that they aren't going to take these small jobs anymore because they are too much of a pain in the ass (by the owner, no less), though they were happy to take my payment at the time I placed my order. I asked to leave the doors so that my husband could come by to discuss and was told in a threatening way that if I left them they wouldn't be responsible for what was going to happen to them (again by the owner). This is by far the worst business I have ever dealt with. We ordered from the door store because we were told they could get the doors in quickly and be able to adjust so we didn't have any fit issues. For the trouble and wasted time we could have ordered these doors from Lowe's or Home Depot for a fraction of the cost and had them completed long before the door store deigned to provide our "insignificant" order. After weeks of dealing with the incompetence and utter failure in service, I am stuck with doors that are not the right size and having to find a solution on my own. There are other companies out there who can help you with your project. Do not waste your time or money dealing with the incompetence and attitude of this company. read more

This company is the worst. My neighbor and I both ordered doors from here, and have had a multitude of problems - too many to list here. None were resolved and all I can say to anyone AVOID THIS BUSINESS! I have dealt with both the old and new owner, and I spent $7 thousand on this door. It cracked within two weeks and the hardware was put on backwards and it is still a mess. They avoid every call and I've driven down there and no one is there. Please do not be taken. These people are crooks. Judy C read more

This is one of the worst companies I have ever dealt with and reading the rest of the reviews, apparently it is just the way they do business and isn't just me. We did three different orders from them over the last few years and each time was a disaster. The doors were either the wrong size, swung the wrong direction, wrong color or the installation was terrible, not to mention the poor customer service. The order time was always at least double the time they said it would be and we waited 6 months for a custom iron door! When it arrived it was the wrong color so we had to wait another six months to get the right color! The owner is a complete jerk and never admits to making a mistake, is rude and could care less if we are unhappy or not. I have had a couple of friends who were planning to buy from them, and decided not to after they heard our experiences and others. Frankly, I'm surprised they are still in business. read more

Ordered and purchased two doors for my home. The service was very prompt and convenient. The gentlemen who installed the doors were helpful, professional, and quick. I would definitely use The Door Store again. My doors look great. read more

We have been in need of a new front door for many years. Our old door was like an open window - we hung a velvet curtain up to help with the draft. I shopped around, at the Door Store, Home Depot, Lowe's, and a general contractor who gave me a stack of books on doors. I was originally working with Lowe's, they had the door I needed and I paid for them to come do measurements. It wasn't until afterward, they told me that my door opening was larger than normal (which will cost me more) and they don't stain the door or framing (I'd need to find a separate painting contractor). Then Lowe's continued to call me about their "special deal" expiring any day now so I better put a deposit down to secure the "special deal." Home Depot will sell you the door, but you find your own contractor to install and you coordinate everything. I priced the exact same door between Lowe's and the Door Store, and the Door Store was both less expensive and a one-stop shop that would do everything. They were, unfortunately 2.5 months out for installation. I did not step foot in the building, ordered everything over email and phone. A lot of the reviews I just read were complaints about the sales process. My process was smooth, I knew what I wanted and just needed the pricing and scope of services. The Door Store came out to measure within a week of my placing the order. They even helped me choose the right stain and wood for my house, which was a big fear for me, once you pick the wrong color, you're done. When they arrived to install my new door, the installer was professional and thorough. It took him all day, from 8a - 4p, we of course have the old bungalow, which comes with some challenges. We are very pleased with everything. He explained maintenance and the 12 month warranty. Originally, I was hesitant to work with a boutique store, for fear of getting ripped off, but from what I experienced from the general contractors and the big box stores, I'm very pleased in the affordability, quality, and service of the installers. It's a big purchase, and I appreciate them making it easy for me. read more

We were looking for exterior doors for our home in the mountains. Other door/window companies wanted to sell us stock doors from a catalog. We stopped in at the Denver Door Store and Casey showed us around the shop and even the back where they were putting the finish on doors. We ended up with a new front door that is exactly what I wanted (showed him a pic from pintrest) plus two 'back doors' and two beautiful french doors to our new deck. All for slightly LESS than we had been quoted for the catalog doors that looked just like home depot doors. Casey also helped us find just the right hardware for the doors. If only we could afford to replace all the interior doors too. read more

The process of buying my THREE door sets, two of which were sliders and one which was my entryway front door was seamless. Skip was incredibly helpful and knowledgeable. He was patient with my indecision and willing to show me the options as many times as it took for me to understand and choose. The installation was timely (as estimated), done beautifully and professional. I would use The Door Store again and again. read more

We have been customers of The Door Store twice in the past. Previously they were very kind and the installers were friendly and precise with their installation. Then I went back to give them more of my business. I sat down with the rudest guy (who I think is the owner) he basically admitted to overcharging me in a quote for a closet door (800.00 for a 4x6 opening bifold) because he didn't want to waste time with a small job...(but he was certainly ready to quote me a ridiculous amount of money to do it since I couldn't do it myself) He chewed gum loudly, leaned back in his chair and looked around and acted as if he could care less I was there. When I got up to leave after being humiliated by his rudeness I said "I am a repeat customer and have spent a significant amount of money here and it appears you just don't want this job," and he replied, " I guess not" .... WOW, enough said. NEVER AGAIN! The reason why I gave 1 star is because I actually liked the installers and they did a great job... but I can't support a business who has their front man treat people so poorly. read more

AWFUL-experience, customer service, professionalism. I ordered my doors in March, and they were just in stalled Dec 19th!!!!! In between the ordering/installation were multiple calls, headaches and frustration. The owner hung up on me, yelled on the phone, an threatened me! Avoid this business/headache. There are plenty of other retail door stores that know how to treat a customer. read more

I agree with what has been written. The door is fine, but it took forever to get installed and when it did finally get installed they damaged our newly redone hardwood floors and left the place a mess. The owner responded inconsiderately and unprofessionally. He took off $37 of a 1500 bill for the damages. If I were a business owner I would come out and assess the damage and at the very least apologize for what was done. read more

Absolute horrible service. The appointment window is meaningless to them. I was left hanging twice with not even a courtesy call letting me they couldn't make it the appointment. When I complained over the phone the owner jumped on and yelled at me, telling me to "come get your door if you want it" and hung up. I then went to the store to confront the owner in person and he bailed out "to get a drink" as soon as I showed up. Please do Denver a favor and put these cretins out of business. read more

The service and/or product must be hit or miss given the past reviews. We had an exellent experience with the door store, the product, and the installation. We stopped by the door store to look for a new front door. We agree, they have a low pressure sales team that you may need to hunt down once you want some help, but once we were ready to narrow down our choices, Skip was very helpful and attentive. He walked us through various doors based on our house and neighborhood, then provided us various pamphlets of doors they carry but not in stock, and then emailed us requested pictures of several doors that they installed and we were interested in. Once we picked a door, it was a quick and easy process to place the order. The door arrived when they said it would (6 weeks), and they even worked with us to get the install scheduled sooner than what we were told so it would be installed before the holiday weekend and guests arrived. The installer showed up right on time, he was friendly, knowledgeable, and cared about his work and how it looked - he took care of some little things we didn't even think about. Overall we're very happy with the Door Store, the customer service, the product, and the installation - the door looks great, arrived on time, stained and set up just as we wanted, and the installation was perfect. read more

Awful experience. Wish we had researched reviews before doing business with the Door Store. Not surprised by all of the 1 star reviews. Terrible service. Drilled our door for the wrong hardware and then refused to change out the door. Second door arrived with a defect. Their fix was some wood putty. We wanted new doors. They refused. Received a very small discount and free hardware but by no means can we say we are satisfied customers. They wear you down. Suffice it to say I would not recommend doing business with them. read more

Bought doors from these guys about 6 years ago - about $7,000. As stated below the doors were good quality but service and installation were horrible. While our entry way is shielded making the poor installation less of a problem on snowy windy nights we've actually had snow blow in from the crack at the top of the door. For those that have had the doors re-installed by a professional who did you use? Would appreciate their name and number. read more

A total disappointment. 2 years after our purchase, our door has a deteriorating finish (supposedly a custom stain), the weather strip at the bottom of the door has disintegrated, and the Door Store won't stand behind it. This after two months of saying that they would send a technician out to look at it, and having three "appointments" cancelled at the last minute. Finally, when the deadline passed for the tech to show up on the 3rd appointment and we called to ask when he might be coming, they had the nerve to tell us to basically fix it ourselves. I wouldn't use this company again if someone paid me to do so - the fact that they didn't care enough to even send a person out to explain to us what might be going on was enough for me. read more

Worst experience ever!! Wish I read previous reviews. Just stay away, please!! We ordered thousands of dollars of doors - a whole house, with matching trim. What we got - instead of walnut trim like advertised, it was cheap veneer. And some messed up doors they refuse to replace! We had them come out to measure ahead of time to make sure our doors were fitted right. This is an extra service we paid for because we wanted it done right. Well when the doors came, one door was too small, one door the swing was wrong, and one door had a defective hollow area where it got smashed in. The owner Tom, who is a raging a$#*&#@ to put it nicely, said none of that was his problem even though he is the one who came out to our house and was supposed to be getting accurate measurements of our house. Blamed it on our builder and my husband who was present when Tom was "doing the measurements." He was beyond rude to me when I called him to discuss even though I was trying to be polite, he kept yelling and blaming us, then hung up on me. I am just shaking my head how they can be in business with the deplorable way they treat people. read more

Wow, this company is a piece of work. Working on a remodel project of a very old home and needing 2 exterior doors and several interior doors I decided to check out prices at The Door Store. First I find it crazy when I called that they do not offer free on site estimates for items that cost thousands of dollars. I arrive at showroom and instantly think wow, super nice and very expensive looking doors, wasn't sure they would have something on low end. A tall salesman approaches me, I explain I'm doing a remodel on rental property for a friend and I need prices on least expensive front/back door they offer. I ask do you come measure for free? No we require a deposit otherwise we'd be doing measures all day. Okay so they already expect you to hand your money over without knowing a total cost, interesting business. He immediately starts talking about solid wood stainable doors. While beautiful,not what I need for this project. I explain I need fiberglass or steel, simple, no stain, reg glass,etc... He points to exactly what I'm describing and says about 1K, great it's right around or even less than what Lowe's quoted. Then we talk interior doors, hollow or solid, hollow I reply (reiterating cheap). I point out 3 styles I like, painted or stain, painted I say with total decisiveness. Once again he points out a very beautiful solid stainable alderwood door. I'm feeling annoyed, is he listening to my repeated comments about trying to save money? Then he asks about back entry door style. Again similar to steel or fiberglass door I liked, doesn't even need a window. He proceeds to walk me over to these massive beautiful hardwood stained doors. At some point I just interrupt him and say you have not listened to anything I've been saying. I have repeatedly told you the cheapest thing you have but everytime you walk me to solid stained wood. I tell him I'm going to leave and he acts dumfounded like he wasn't trying to upsell every door to me. I worked 100 percent commission for over 7 years. Worst salesperson I have ever met, try shutting your mouth and listen to what your customer wants. I completely believe the repeated reviews on Yelp and other sites about shady customer service on this place. Just keep driving! Thankfully I avoided buying from this nightmare company. read more

I was going to write a review and a complaint last year when I bought an oak French pre hung door from The Door Store but I got side tracked. I would have given then a Zero star rating if that was available. When the guys brought the doors in for installation I immediately noticed that one door matched the trim but the other door had a green hue to it. I called the sales rep and told him it was unacceptable and why wouldn't they put a little effort into selecting two doors in a French set that matched a little better. After a lot of excuses and "the stain will take care of it" I mistakenly relented an let the installers go forward. I heard a lot of pounding and went into investigate. I have installed pre-hung doors and know that it does not require POUNDING. I also know how to measure a rough opening. But I had to pay the owner $35 to come out and verify my measurements. Why do I mention that! Because the installers were 90% finished pounding a pre-hung door set into an opening the same size as the door frame. "I said hold on, you can't do that". "What happened here", The guy who measured and ordered this F-----d up, I guess". They couldn't even begin to get it back out so they fussed and fussed so that it closed properly. "Sure won't be a problem with covering the gap with the trim". They split a trim piece and when I found it when I inspected it, they replaced it with a piece from the truck. The hardware was the wrong finish. If only I had checked these reviews before using these guys. Page after page of one star would have warned me off. read more

FRUSTRATING is the best word to describe our experience. The owner of the company came to my house to assess the doors, took the order and deposit, and then beyond that was unavailable. Nobody would return my calls inquiring about the install date, or the fact that the doors were late and then by the time they were ready, they had forgotten the specifics of the doors. I had to pay a professional to install one door correctly. If you are someone who doesn't like to raise your voice to get what you paid for or doesn't mind waiting on their sliding timeline, then go ahead and use these guys. However if you are like me and don't want the bother with the frustration, then I would use another door installer, make cardboard doors, or live in a tent before I would ever use these jokers again. My apologies to the receptionist who has one of the worst customer service jobs out there. She deserves better and actually did return my call. It really was just the former and current owners that couldn't get it together. The doors are pretty, but the whole experience though was MADDENING. read more

The Door Store was the right choice for us when we ordered our new front door and back door. From the moment we walked into the beautiful show room to the clean up at our install The Door Store was a smooth process from A-Z! My wife and I didn't know there was so much to getting our doors replaced. We were told 6-8 weeks and they got the job done within that time frame! We got to pick our doors, stain, and hardware all at once, saving me plenty of headaches trying to figure it out on my own! Skip showed us around the facility reassuring the quality of their doors, from their showroom to paint booth, these guys mean business! They were friendly and professional the whole way through! From the measure to installation they were on time and made sure to meet our scheduled appointments. We weren't able to put a sign in our yard because of our HOA but we recommend them to our friends and neighbors. We love the compliments we receive on our GORGEOUS front door. read more

I wish I'd seen the reviews on here before talked to The Door Store. In my opinion they are unprofessional and you should avoid doing business with them. I was looking for a couple of replacement doors and was referred to The Door Store to assist in matching the style and color. The Door Store base door prices were three times that of competitors, however the competitors did not offer stain match services (which come at an additional cost). I spoke Skip Leimeister and another sales gentleman who gave me Owner Tom Boutin's card as his own that assured me if I purchases doors elsewhere they'd still stain match those doors for me at a $125 premium each (which they wrote on an informal piece of paper for me). So I purchased the doors elsewhere and, as agreed, I returned to have The Door Store stain match them. However The Door Store refused and stated I'd have to repurchase the doors thru them. My decisions were based on the agreements we made and information provided by The Door Store so I was very angry (doors are not cheap) and asked for the Manager or Owner to return my call so I could provide him with the written information from his associates. It is now 8 months later and despite multiple calls, I have yet to get any response from The Door Store. The reviews are correct people, The Door Store has horrible customer service and just plain do not care about the position they put people in. AVOID THE DOOR STORE! read more

Quite possibly the worst customer ever received by Skip Leimeister at the Door Store. Can't imagine how he was hired for sales as he clearly lacks any product knowledge and basic communication skills. I entered the store looking for help in replacing an interior door, a very simple project, and it appeared he didn't want to be bothered with a project that was making him little or no commission. He threw some brochures down and said to make a decision as he helped other customers that were more worth his while. He made it very clear that I was an inconvenience. He quickly jotted down my email address with no measurements or idea of what I was even looking for and said 'as soon as his other customer left he would email me a quote. And after 4 phone ( very patient) conversations, I still have NOT received an estimate after reassuring me it was on its way. Wow! Will never refer the Door Store to anyone. read more

great doors. great selection and continue to get tons of complements on our new door. horrible service. they even charge to measure the space. AND made us front 50% in order to get measured. prolonged process with slow response to followup calls and emails. sometimes had to follow up multiple times to get a response. didn't let me know when door was to arrive until 3 days or so before they wanted to install it. when that didn't work for me they booked me out about 3 weeks. have only had installed for less than 6 months, and already door latch is intermittently not catching and door will blow open. second the comment that they act as if they are doing YOU the favor by letting you buy from them. probably won't do our interior door projects with them. but if you choose to work with them buckle in for the ride. read more

I've done tons of home renovations and hired out very few contractors. I waited almost 30 minutes for anyone to even say hello to me. I should have followed my instincts and left immediately. First off the person I dealt with acted like he was too important to do a retail transaction, so I figured that he must be really good at his craft as a door builder. When the door was finally ready, two weeks late, I was excited to see the unfinished result. Upon arrival, whoever it was that met me was far too eager to get the payment rather than show me the final product. I asked to see the door and it was not exactly what I wanted, but I took it home. Once I began to finish the door I realized how poorly it was constructed. I had them put three simple diamonds in it, for which I provided a very detailed drawing with exact measurements. After I took apart all three diamonds and reassembled them to an acceptable level, I stained and sealed the door. I wish I had just ordered a door from crestview and eliminated these hacks from my house makeover. Learn to use a hammer and finish nails! That way you don't nail into trim only. If you want fast food quality go to these guys. If you want old world craftsmanship I suggest draw a wide birth around this outfit. You have been warned by a guy who has been around the block a time or two.. If you have an attitude and act like a professional, your quality should follow. This outfit is junior varsity at best. read more

This was the worst experience ever. We paid a great deal of money for a huge headache. The customer service was absolutely horrible, they don't care one bit if you are happy or not. We purchased a brand new door and awaited our lovely doors arrival. After three weeks we called THEM to see where the door was. They assured us it would be done very soon. Finally, we got our new beautiful door - and then 2 months later the thing falls apart! The panel was seperating from the lining of the door and there was a 2 inch crack in the middle or our expensive door! After fighting with them back an forth they said they would replace the door since it was order warranty. It took 2 months for the door to be "made" and shipped! All the while we have duck tape on our door so the winter weather is coming into our home! Finally they come and switch the new door for the old door and go on their merry way. The next day I realize the stains on the side panels and the new door don't even match!! One is ash undertone and the other is cherry/red undertone. Of course we contact them right away and are asked to send pictures to PROVE it. Are you kidding me? We send pictures and basically had to threaten to take them to the BBB before Skip would even come "look" at the door. Once he arrived, he continued to argue with us that the stains do match and that it's just the wood. Basically saying my husband and I are crazy and there is no difference. Again, are you kidding me? What happened to customer service, making the sure the customer is satisfied? Oh yeah, this company doesn't care. We are now waiting for them to come get the door, which means an ugly temporary door while they attempt to match the stains. Oh goodie, and ugly temp door in place of my expensive pretty door - again- for who knows how long!! Can they get anything right? read more

We had three doors installed on our house. Originally we were told that they could be installed in six weeks after eight weeks they finally called us back to arrange an installation date. They said that it could be done all in one day. It took three days to get the doors installed. Skip the "salesman" ordered the wrong hardware and when I called him about it he denied it and then admitted it. He said he could switch it out then said that he couldn't. He said that it wouldn't cost anything then said that we would have to pay for it. After all his lies we stopped talking with him. We then dealt with Tom the owner. Tom complained that it would cost him money to get things fixed, but said that he would have it done. We had to have the locks replaced again. There were also quality of workmanship issues with the transition pieces, the paint and stain and the sealing of the doors. We had to wait another four weeks to get these issues fixed. In all it took three months to get the doors installed correctly and they still couldn't get the keys and hardware right. I just gave up. read more