Unfortunately I can't give them lower than 1 star. After numerous delays and zero communication, their installation team installed our doors incorrectly. When my wife noticed before the installation had begun, she told them right away and the owner followed up with us insisting it was not his fault. He flat out lied and told us that he had design plans signed by my wife, but then didn't have them when we asked to see copies of the plans. While trying to negotiate a way to fix their mistake, he sent a canned email threatening to sue us if we didn't pay him. It seems like they do this often. All the employees we worked with were very understanding, but they all seemed very afraid to involve the owner, Tom, because he is so unreasonable, makes mistakes, and gets angry easily. Be careful doing business with this company and if you do, make sure you have everything documented very well before Tom tries to sue you! read more

Had 2 exterior doors installed leading to deck. The crew spent several hours installing and fitting doors to insure a tight fit. Both were painted prior to installation. Great communication from purchase to installation. read more

The Door Store Team did an amazing job from start to finish, with fulling our wish to install two interior doors in our old 1910 home. The original door had been removed at the top of the basement stairs and the door that lead from the finished section of the basement into the Laundry Room had also been removed, years ago. This was a very difficult installation, using the existing 1910 door frames. The installers were amazing. It took a lot of time, creativity and effort but they succeeded! Plus they did an excellent job of painting the new doors! They even cleaned up both workspaces to perfection. We are extremely happy! read more

The Door Store - New Door installed in the old door frame leading from the finished area in the basement to the Laundry Room. - Door Sales/Installation Near Me - Denver, Colorado

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WE recently ( spring- summer 2022) remodeled the first floor of our house, a process that required 10 new doors including one that was highly decorative. Our experience with Jim Lord at the Door Store was excellent. He came to our home and advised us as to what doors would work best for us. He prepared a very detailed proposal that was reasonably priced. He was available and reliable at all points in the process. The showroom had beautiful doors and many choices. We highly recommend dealing with Jim Lord. read more

HEED THE WARNINGS OF THE REVIEWS! Not sure how a company with a proven track record of failed customer experiences (2.5 stars out of 51, at the time of this review, 05/19/2020) is still in business. My experience was much like that of the warnings I ignored - failed finishes and warped wood doors, non-responsiveness to customer correspondence, failure to stand behind their product and craftsmanship, denial of warranty, blatantly rude (owner, Tom). See images taken within a few months after install. Tom does not understand the need to take a pragmatic approach to running his business. Reviews are a clear indication, and writing on the wall... I can only guess it is a matter of time until his poor attitude leads to the demise of the business. read more

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DO NOT USE THIS COMPANY! The owner made a mistake when taking notes on my order, and when the doors were installed, he refused to admit his mistake. He threatened me with Small Claims Court. He's clearly done this before as he had a pre-written email for this type of situation. The only solution I had was to let them finish the job incorrectly, per his design, not the one I paid for. TOM THE OWNER IS AWFUL! read more

Excellent service and product. They went above and beyond my expectations. Very deserving of a 5-star review. My new door looks - and operates - great! read more

TOM THE OWNER IS AWFUL!! I ordered 3 sets of solid core bi-fold doors totaling over $1900. I was clear about the sizing requirements, and my invoice specifically said "30" wide and 80" high". When the doors were being installed I realized they were only 78" high - which does not work for the spaces for a variety of reasons. After several discussions with the person I ordered from, and having him talk to my installer who agreed with me 100%, I talked to the owner. Tom was incredibly rude, offensive, and dismissive. He refused to entertain any compromise. He basically told me that I bought the doors, and now it's my problem. I have been in the remodeling business for over 15 years, and I work with a large number of highly skilled contractors in every trade. It was alarming how he handled the issue. My first thought was that my experience was diminished because I am a woman, but after reading previous reviews I understand that this is his MO. read more

BUYER BEWARE. If I could give these guys a worse review I would. Hands down the biggest bunch of idiots I have ever dealt with especially a fella named Tom. We used them for a custom job and they performed all measuring but they couldn't even do that nor could they deliver the right product on time in over four months. They have a the brain power of a two-year old. We build houses faster than these derelicts measure doors. Skip is a crusty old guy that can't do his job or any job there including customer support or know how to answer a phone or to use one for that matter so email obviously out of the question. Most importantly he doesn't understand customer service or even the products that they sell and I would be ashamed if I was the business owner. The growth in Denver appears to have allowed this company to thrive but believe me if you want these products do not use these guys. Use Mountain View Windows and Doors or Western Pacific or these guys if you want to me ripped off and severely disappointed. In addition if you use these guys make sure you don't pay until you have all the correct product in hand and measured to fit because if it is wrong these guys will not make it right. Consumer, you have been warned! read more

The Door Store, Jim Lord worked with me in designing an new entry for a small open room in my sons house that we wanted to convert to an office. We wanted to insure the design and installation would not be recognized as an add-on and match the existing Alder doors and trim in the house and provide light into the existing room. While I was a little shocked at the cost estimate and because of Covid, I never went to the showroom to look at product. Once the new door and side lights came and were installed, I was more than happy with what I paid. Great quality and craftsmanship and an exact match. The installation crew was professional and I when they left, you couldn't tell they were there or that the door and side lights were an addition. Thank you Jim read more

My door is only a couple years old and this is what it looks like. This door was $2500 installed and it did not even last two years. There is a big overhang over the front door so its not even very exposed to the elements. These guys were awful to work with so you would think they would at least do a decent job- Nope! read more

The Door Store - bottom of door after 18 months - Door Sales/Installation Near Me - Denver, Colorado

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We are extremely happy with our beautiful new solid mahogany door! They did a great job all the way around from helping me choose the door, the stain, and the hardware to sending a skilled team to install it. Their prices are very competitive - we got a quote from a different company for over $2K more! And, they are a local business! What's not to like? If you need/want a new door, The Door Store on Santa Fe Drive should be your first - and only - stop. read more

The Door Store - Our beautiful new solid mahogany door! - Door Sales/Installation Near Me - Denver, Colorado

Worst customer service experience of my life. I was initially told I would have the door in 16 weeks. It ultimately took nearly a year. The worst part was the lack of responsiveness and the failure to keep promises. I would have to leave multiple messages to get a return phone call. I was repeatedly told it would only be a few more weeks (when really they had no idea). And to top it all off, I was told I would receive a substantial discount on the door due to the delay, and all they did was throw in a handle/lock set that I didn't want and doesn't fit our needs (can't be locked without a key). I was even told repeatedly they would replace the lockset with one that can be locked without a key, but all I get is more empty promises and no results. Stay away. They are liars and lack integrity. read more

Up front, we left the store today very happy about the whole experience and ready to spend about $3500 on the door the very helpful Tom quoted us. But these reviews have given us pause. I've used Yelp from its beginning and very heavily the last few years. A few sour posts don't put me off. They're just a little too many and too recent to ignore here, so we'll go elsewhere. I bet we're not alone in this feeling and would suggest ownership start responding to these criticisms and insure future potential customers that these problems have been corrected. 100% money back satisfaction guarantee would be a good start if they don't offer it already. And if they do, post it here. Maybe they have plenty of biz and don't care. Cool. read more

we bought their floor sample door and scheduled an installation date. Two days before the date, they cancelled the installation pending some supply issue. I feel that it is very fishy -- what is the "supply problem" with a floor sample -- The door is right there on the floor! I challenged them with the question, they choose to refund me, which I accepted. Not happy, but OK with a full refund. So 3 stars. read more

Skip was patient and responsive as we visited several times to look at sample doors and catalogs to find a good option for us during the Covid supply chain issues. We are very happy with the quality and appearance of our double front doors. The cost was a little high, but I think that was due to the Covid building material shortages and not The Door Store. The installers were friendly, responsive, and careful. They completed the installation in just a few hours. read more

The Door Store - From outside - Door Sales/Installation Near Me - Denver, Colorado

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We had a great experience with Jim, Lori and the installation crew. They were helpful and responsive. We love our doors and hardware.

These guys were great during the selection process, and the finished product is stunning. The installation went very smoothly. Very pleased with the level of customer service, and they were very responsive throughout. Highly recommend! read more

We just finished having our second door installed. Both are great quality. Installation great. The few issues we had were taken care of quickly. Very easy process from start to finish. read more

The door store sells a nice looking door and follows up with terrible service. Our door started to have bubbles in the mahogany which they assured us they would fix ( this is only a year after they installed it) but still they have not. They also have never installed the interior trim. I think they must be a failing business with no intent to actually finish a job. read more

Who knew that something as simple as a door could totally transform our home. The Door Store did an amazing job! Could not have been more pleased! read more

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We shopped around for a front door but none could match the quality and professionalism of The Door Store. The doors are crafted and stained in the shop to exact specifications.The people are polite, knowledgeable and professional. The installers were exacting to details and didn't leave until we were perfectly satisfied. We've had our door for several weeks and have received multiple compliments including being told that it's the most beautiful door they've ever seen. read more

The Door Store in Denver was a nightmare of an experience.When I ran into a glitch with my handyman installing a door I bought from the Door Store, I went into the shop hoping, as I explained, to come to a win-win solution. Before I knew it, I alone was facing three men, one sneering at me, and the loudest being the owner, who yelled, berated, intimidated, accused, insulted, shouted some more, and constantly interrupted. It was unbelievable. I left with no solution at all. Do hire their installers if you buy from them; perhaps they'll be more respectful. read more

Needed a door so I went to the door store. Skip, the sales guy, helped pick out the right door and stain and the install guys did their thing quickly and professionally. Slight hiccup when locks weren't keyed the same but issue was resolved quickly and door looks great. read more

We just had interior doors installed with The Door Store and they were very professional from the sales side to the installation. The team that did the installation did a great job and were very efficient putting in the doors. The wood doors were stained by The Door Store and they turned out beautiful. read more

I called looking for a solution to the hardware problem I was having trying to outfit my new front door, and the gentleman who helped me was super friendly, knowledgeable, and kind. Immediately knew what I needed when I explained what I wanted to do. Ball catch, who knew! I will DEFINITELY be back when we buy all new interior doors for our house! read more

No thanks. Initial interaction - spoke with Sam on the phone. Within less than a minute served up an experience devoid of pleasantries and concern. The Door Store either doesn't understand the importance of customer experience, or doesn't value it. Certainly wouldn't want this energy in my house. read more

Don't waste your money! Doors were hung crooked! Track broke within 3 months of use. If I could give 0 stars I would. No customer service. Did not return call when I reached out nor did they ever call to check in after the job was complete. I have been trying to fix their mess and should have done it myself to begin with. read more

This place is awful! They didn't get the doors that I ordered for over 2 months and then when they did get them I got several rude phone calls asking me when I was going to pick them up over the course of a few days. I picked them up with in two days of the initial call. Well a month later the same rude employee calls and leaves another voice mail threatening to send back the doors a already picked up and stated she had been calling me for two weeks. I canceled my order for 10 additional doors because of their lack of customer service and overall rudeness. They also put primer on the glass parts of the doors and blamed the manufacturer for the issue and then stopped returning my calls once I tried to get them to fix the issue. I'm surprised they don't run this business out of the back of a van because these guys are crooks.... read more

Walked in the door and 3 salespeople were at their desks. No one looked my way or asked me anything, just left me to stand there for awhile feeling awkward. Walked around a bit too and still no one even said hello. I guess I'll be getting my door elsewhere :( read more

Trust me on this - save your money and time by avoiding this clusterf%^k of a business. Horrible customer service, loads of excuses and plenty of frustration if you work with these folks - go somewhere else!!! ZERO stars, if it would let me. STAY AWAY!!!! read more

Buyer beware! I contracted to have the bi-fold doors on two closets replaced. Everything seemed to be going as expected until installation, when things went downhill quickly. The owner, Tom, came by during installation and instructed the installers to place the handles in the wrong place. This is not a matter of aesthetics or personal preference. With the handles placed where Tom said to install them, the doors open correctly, but they jam when you try to close them. When I pointed this out to Tom, he got irate about how expensive it would be to correct and ended the conversation with "That's how we do it". The company that manufactures the hardware they used for the installation, Johnson, has a nice video on how to install the doors and the position they show for the placement of the handles is NOT where Tom said to. You can Google "Pictures of bi-fold doors with handles" and you'll get dozens of pictures and NOT ONE is done the way Tom said to. You'd think the owner of a company of this nature would know better. So, apparently, if they make a mistake that would be costly to repair, too bad. After installation was done, I noticed that two of the four panels on one of the closets were cut 3/8" shorter than the other two. I sent an email with a picture to Skip, the salesman that handled our project, asking what, if anything , could be done to correct this One week went by and no response. I've tried calling him several times, but got a variety of excuses why I couldn't talk to him. Apparently he is too much of a coward to talk to me or to do anything about this second mistake. No service call was ever scheduled. Again, if they make a mistake and it's costly to correct, TOUGH LUCK! If this review doesn't get any response, I may have to lodge a complaint with the Denver BBB. read more

I just read the review sent in dated 2009 and I'm sorry to say that I have had an even worse experience with them. Mine occurred in 2000. I picked out a door and asked them to hold it for us until we were ready for installation. Four weeks later, we went to get our door and found that they had made a deep scratch in the bottom, which was solid mahogany, and weren't able sand it out because of the depth of the scratch. On top of that, they sent out two guys who supposedly knew how to install the doors. The hardware was incredibly inadequate.(Sound familiar), so we made them purchase heavier ones that would actually hold up the doors. When they were done, you could see the outside on the top and bottom, while standing inside. Needless to say, we had it re-installed by professionals. The Door Store didn't pay for that but gave the doors to us gratis, but only after we threatened to sue them. Needless to say, we have never and will never, go back. read more

This is the second French door we had fabricated and installed by The Door Store. They were in touch through the whole process, arrived right on schedule and installed the door efficiently. They are very professional. It looks great! We thought about doing it ourselves but we are so glad we didn't. They know what they're doing, and that expertise gave us peace of mind. read more

The people at the Door Store were very professional throughout the process. From Tom measuring the door opening (French doors into our home office) to Will doing the installation, it was a pleasure working with this business. They even delivered the doors and installed them 2 weeks before we were expecting to have them done. I would highly recommend this company to anyone seeking a company that can do the entire process from A to Z without any concerns. read more

I was looking to put two barn doors in my bedroom. After shopping around at the usual places, i realized that while it make look easy to put it on, I wasn't pleased with the inventory for my modern house, with pretty high walls. This is where the service of the door store came into play. They worked with me to ask what I wanted-- and even the color of the door and the design. Also they were great in keeping in touch with me via email and phone before the installation. When the doors were installed, I was so pleased. They cleaned up and made sure the house looked great. The only reason why they don't get 5 stars is the price (its pretty steep, and this could be for the cost of my door) and that the installer didn't return the same day to finish his job (and we're still playing phone tag). also, the installer assumed that they were going to take the doors away, and I had to ask for them. read more

They wanted 6000 for a door, went someplace else and purchased a MUCH nicer door for half the price. It pays to look around.

My experience with The Door Store was excellent!!! From the moment I walked into their Showroom until my front door was installed, I was very impressed with everything about this business. The salesman knew exactly what I wanted, and the finished door is absolutely beautiful. The installation was perfect!! The new door made a huge difference in the look of the front of my home. Honestly, I can't say enough good things about The Door Store! read more

I had been on the hunt for a new front door for my 1920's bungalow for over a year - door is an irregular (not standard) size. After several attempts to sort out a door at the big box stores and hours of frustration trying to get help by HD's barely knowledgeable staff I started looking at other door options. I looked at multiple websites, called a company that only specializes in door installs, and started visiting showrooms across Denver. I'll admit, the reviews on this website were a little off putting, but I had a great experience with this company. Communication was easy, the install team was prompt and polite, and we ended up with a gorgeous wood door that perfectly complements our 1920's bungalow. A bit about our experience: This is not the place to go if you want cheaper fiberglass doors. If that is what you are looking for go to the big box stores They do a beautiful job with custom doors - and custom doors cost a bit more so if you want an inexpensive door this may not be your place The salesman was quick and too the point about type, style, and finish of door we could have constructed for our home - If you have an idea of what you want then you may like this approach. You will definitely get what you paid for. Our door looks FANTASTIC and after hours of dealing with HD I can tell you the increased price is well worth it for a beautiful door and entrance to our home read more

I was initially impressed by their selection and quality of door styles. However the front door I ordered took much longer than quoted and was delivered without the door jamb attached which my contractor could not believe. We also discovered some minor defects (chips in the wood) after the door was delivered but we covered them up with wood putty and stain. I subsequently ordered a custom transom for the same door. A slightly non-standard size glass pane was ordered from one of their suppliers and the Door Store built the transom around it. First, it took several weeks longer than they quoted and when it was delivered, there were several issues. The transom was wider than the door they had delivered by about an inch because the wood they used for the frame was too thick. They claimed the glass was too big to build a standard transom but they knew the glass dimensions when I ordered the transom glass through them and they never said a word about the transom being bigger than the door. In addition, the transom depth was about a quarter inch less deep than the door jamb they had made for the door. Finally, the bottom of the transom frame was bowed so it didn't sit on top of the door jamb correctly. Customer service was useless and rude. They had no interest in seeing the problem or doing anything about it. When I called the Door Store and described the issues to the owner, he said they built the transom around the glass and everything else was my problem to deal with. He refused to send anyone to look at the installation or workmanship problems and said if I wanted more wood to make repairs, I could come and pick some up. The short story is that instead of taking an hour to install and trim, it took my contractor a full day to repair and install the transom. In the end, the front door and transom look beautiful but the hassle and expense involved due to the problems created by the Door Store were so significant that I wouldn't recommend them to anyone else. I have the impression that the staff is overworked and basically don't have time to pay attention to the details even if they wanted to. All in all, it was far from the experience I'd hoped for in relation to what I'd paid them. If my experience was in any way typical for their customers, I'm amazed that they're still in business. read more