I called two minutes before posted closing and was answered by a welcoming person, who set the appt to appear within a business day. The technician arrived promptly at the promised time. He replaced our garage door springs, one of which was broken. Josh was efficient, helpful in explaining possible future problem due to operating the door handicapped by the broken spring and what to be on the lookout for. I asked him if he would install an outside remote. He did. Perfect! Priced right! DOORMAN rates a 5* from us! read more

My name is Boo Boo and I am a Bernadoodle. The Doorman brought me my doggy doors and installed the quick and good. Now, when I need to get away from the other tenants, no problem. In all my experience with those that only have two legs, the Doorman stands tall. And tell your dog I say hi. ! read more

Everything about this company has exceeded my expectations. My garage door had been broken for months all after I changed it to "manual" setting during a power outtage and then was never able to figure out how to get it back on track, despite numerous You Tube videos watched. After my boyfriend tried (unsuccessfully) to help but actually broke it even more, I knew I needed a professional. I sent out multiple estimate requests on Yelp, and Shawn was the first one to respond. He was available same day, kind, knowledgeable, and gave me an accurate estimate up front. His tech came out on time, quickly fixed the problem, and was zero hassle. The whole thing cost about $125, and I couldn't be happier. I would definitely use them again, but hopefully will never have to! read more

Family business that goes above and beyond with service. They are good communicators. Even with supply chain issues they stayed on top of their customer service. read more

We chose this company for a garage door repair for two reasons. Great Yelp reviews and the fact that they are a small family owned company. Wow...we were not disappointed! Cody arrived on time, did a quick assessment of my problem, and viola'!!! 45 minutes later we were chatting and the job was done. The garage door is performing like new! And the price? About half of what we expected to pay. We're picky. And we highly recommend The Doorman for any and all garage door issues. read more

I had read reviews for this company and was not disappointed. Adam explained about the springs that could let go and fly anywhere in the garage. My garage door is 18 years old and had become very noisy. He installed a safety cord through the springs so if and when the springs fail, they will not fly off. Adam serviced the door and now runs much quieter. He also installed a keypad that I had but did not know how to program it. Adam was very professional and made no attempt at trying to sell something I did not need at this time. I would definitely use this company again. read more

There is a reason this company has all 5 star reviews. They are awesome. It took them a couple days before they could get out as they were extremely busy, and I was in no hurry. But from start to finish it took less than 45 minutes. Their cost was significantly lower than the clown that gave me a previous quote. Cody was great, very personable and professional. Did not push me to purchase what I did not need. I highly recommend. read more

I went to numerous garage dealers, but The Doorman Service company was the best. They answered my questions and had a number of garage doors and finishes to look at. We choose the Clopay Canon Ridge in Slate garage door. I love our garage door. It looks fabulous. The install team was great. Adam & Tyler were professional. Adam even helped me with my house paint colors! I can't say enough about Doorman. It was worth driving down to Kent! read more

It is rare that a company exceeds your expectations but in this case, I am truly blown away. Not only was the design consultation extremely helpful, but the entire process of installing our garage door was painless and actually pleasant. Between purchasing the door and replacing it, our old garage door stopped working - these guys were there the next day to fix it in order to hold us over. Shawn's communication is so prompt and detailed - and Adam did a fantastic job on the installation (which was a bit tricky because of our opening having settled). Now we have a beautiful garage door that will last for years to come. I could not recommend a company more highly. Communication was top-notch every step of the way - as was the installation. read more

This company, Shawn, in particular is hands down the company you will want to work with. They know customer service. It seems a lot of businesses have lost the art of helping people and customers but not Doorman. I was in need of some assistance with a hangar door being stuck open and out of the many garage companies they were the only ones to truly care and help me figure this out! Even though they do not actually work on hangar doors they still went the extra mile to assist a person in need. I have nothing but gratitude for them. When I need my garage serviced this will be the company I will turn to every time. Thanks again Shawn! read more

They do great work and are beyond conscientious. A fairly major issue came up and they brought it to my attention themselves and went all out to make sure everything came out. I wish they did more than just garage doors. read more

Shawn and his crew are fast, friendly and professional. Pricing was competitive with his estimate being spot on for my torsion spring replacement. Additionally I ran into an unrelated problem a few months after the replacement and Shawn provided some tips to try before scheduling a service call, which ended up doing the trick. Will be recommending to friends and family in need of garage door fixin'. read more

I am absolutely thrilled with the service I received from this company. From the initial phone call to the estimate to the installation it was a great experience. Not only did we receive more than what we paid for, but I'm so thrilled with the work and the finished door I plan to call back and have our other door redone to match the new one. I just can't recommend them enough! read more

Shawn's prompt response to my early morning cry for help wasn't a surprise. Nor was their ability to send someone out so promptly for a diagnosis of the device. This garage door opener had been on borrowed time for the last 10 or so years...but its career in my service ended. Team Doorman showed me the options, including prices. Were very clear about the uncertain duration of one solution vs. replacement options. No sales push to go one way or another. We also took a close look at the state of the rest of the garage door system to make sure the 24+ year old structure was good. I am happy, again. My compliments to Shawn and his service oriented team. read more

The manager Shawn is rude. It's all about making money with him. The way he treats customers is awful. I regret spending our hard earn money on this company. Take your business else where. I find it odd that they have all positive reviews. read more

If you're looking for great customer service, it's right here! They're knowledgeable, prompt, have reasonable prices, and are genuinely happy to help. I highly recommend The Doorman! read more

When I phoned to discuss a problem with my garage door, Sean diagnosed it over the phone. Instead a service call, he asked me to to come to his shop where he gave me the necessary wire and instructions so I could do the repair myself. Easy drive, easy no-cost repair. Thank you for the excellent customer service. read more

Good service - they came within a day of calling, at the time of my preference. The serviceman called ahead of time, he was competent, he explained how the door failure occurred, what he was doing to fix it and how to keep from having problems in the future. There was a mild sales pitch for further products but it was not heavy-handed and was appropriate considering the age of my garage door and system. The only problem I had was that they were still charging a 5% fuel service charge, after gas had dropped to $1.60, and charged not only for service time but also for drive time (I'm glad I live close). read more

We had our door installed by The Doorman decades ago, and they came out this week and quickly updated the motor and all controls. It was an effortless upgrade and our door operates quieter, smoother and relieved a few anxieties when the safety beam would turn off. The "wrinkle" was that my car's Homelink would not work, and I tried, tried, tried to no avail. We asked the company and their representative (shout out for Shawn!) researched and figured out the year of my car was making in incompatible and he found the solution for me. Wow - he got on it, stayed on it and figured it out. This is the kind of service I do in my business and I love it when I experience it as a customer. read more

FANTASTIC! We were in dire need of garage doors and sometimes when that is the case you get worked on price and receive crappy customer service just because you really need it. That wasn't the case here. The installers were professional, I never got a creepy feeling. I totally trusted them at my home and in a garage full of what I consider to be treasures. When we went through the details of how to use the new gadgets we had added to the garage doors and openers they informed me of a suspicious car that was continually driving down our road (dead end) and also grabbed the mail that was being dropped off by the postal service. Now that's what you call above and beyond. Also, when we recieved our quote it was done in a timely manner and all questions were answered before install. It was one of the only upgrades done to our home that wasn't painful. read more

My friend recommended this company so I got a quote from them. After several attempts to get them to respond to my calls, I finally gave up and went with another company. They seemed reputable and nice enough, but their responsiveness sucks! I would not recommend Doorman and my friend will not be referring anyone else either. read more

After working a full stressful day, I came home to watch my garage door only move about 8". After checking on the inside the spring had sprung, ugh. Thankfully right by my inside opener button was the Doorman sticker. I called and left my info. They promptly returned my call the next morning and had James at our home within the hour. James replaced both springs, adjusted the chain, lubed the entire system, and checked the batteries in both my car remote and the keyless entry. In addition he walked thru the procedure for programing the code. Courteous, helpful, knowledgeable a pleasure to do business with. We will continue to take our business to Doorman. Thank you!! read more

So Sean and Adam were amazing at delivering a quick and speedy installation of 2 openers I have bought from home Depot that they don't carry. It took Adam less the 3 hours to install and the work was perfect and the wires are nice and straight and tight. He programmed everything and they were cheaper then Lowes, home Depot, and precision door. $300 and I couldn't be happier. BRIAN AUBURN WA read more

I had a damaged garage door, so I looked on Yelp and found Doorman Service Co. Since it was close by, and had good reviews here, I decided to give this local and family-owned company a try. They did not disappoint. When I called in, a friendly gentleman answered the phone, listened carefully to my questions, and answered my questions thoroughly. He said he could have Adam here in 45 minutes. Almost exactly 45 minutes later, Adam showed up. He fixed the door very quickly, was totally professional and polite, and even identified a safety issue that I had never considered. How much did this cost? Let's say I got a VERY good deal. Adam gave me his card. I put it on my refrigerator. If I ever need door service again, I will be calling these folks for sure. read more

My garage door extension springs broke...very dangerous and I tried to remember Doorman Services whom I had done repair work years ago. I started looking and after many tries I did find them by Googling. They setup a time frame when they could survey what needed to be done. The next team came to repair it, gave me information on repairing it with the old type of equipment which was unsafe or go with another option. When I chose the new option they gave me cost, time it would take to repair. They pair worked diligently the whole time it took to install and get the door cycling right...about an 1 1/2 hrs. I like it that they keep you informed of when the repair team will be arriving should they be delayed from another job. I have been a previously satisfied customer and am again. read more

The staff was very pleasant and to the point when I called for a quick quote. I booked an appointment. The price was a little less or the same as others, but the woman's friendliness got my business. The gentleman that came out for the repair was on time to the minute and worked as quickly as possible. He even did a little extra than what was charged. I was really impressed by their customer service and respect. read more

super friendly service and very professional. great offer on angies list for maintenance of the garage door. will use again in future.

This company holds to all the great old customer service standards. My car was locked inside my garage and they solved the problem by replacing a 43 year old garage door opener with one that was up to code and really inexpensive. In a matter of hours! The service tech James took the time to go over the manual to make sure I knew how to operate the device. Not only that, repaired some minor things on our OTHER garage door opener FOR FREE, just because he was already here. I will never use any other provider. Not often you run into a company with Nordstrom customer Service standards. Thank you thank you thank you!!! read more

Shawn, Adam and Kim were all so pleasant to speak with when consulting them about a garage parts purchase. Above and beyond does not begin to describe this team. I was getting ripped off by an independent contractor who was installing an auto garage door opener, trying to charge me $170 for an additional part. I saw it on Amazon for $30 (!!) but needed it same day. I called Doorman, they charged me the same as Amazon, went to pick it up. They exposed his other lies and warned me of paying what basically amounted to extortion money when the contractor did not finish the fully paid job properly but asked an additional $250 for an unnecessary part/work. He left fully paid, me with a malfunctioning garage door. I ended up having Adam come out to fix this guy's work, which he did for a fair flat fee and completely checked, secured, and fixed all 3 doors. Peace of mind is so important when trusting a business for their expertise. I really felt like they had my back! I'm now a lifelong customer and will sing their praises to all my contacts in need of garage services. Honest, reliable, personable, punctual, professional. Don't bother going anywhere else...rest easy and give these guys your business because they deserve it. read more

Adam was fantastic. He came and took a look at our opener after a piece broke off. He was super understanding and knowledgeable, and really wanted to help us save money both in the immediate and long term. I won't be going to anybody else in the future. read more

If you are in the market for a new garage door and/or opener, I recommend checking out Doorman Service for your install. I researched the various door manufacturers and decided on a brand I felt was the best for my price range. Choosing an installer can be hard. I usually like to shop for services in my immediate vicinity just for the good feeling of supporting my community. I picked right because Doorman has the best customer service I have experienced since moving to the state 5 years ago. The office staff is very patient and knowledgeable, I know because I ask a lot of questions. The installers are very helpful and professional and the install was excellent. All in all a perfect 10. read more

Sean is a great, efficient customer service representative. He was so good about contacting me, explaining my options and getting my garage door repaired. Adam did a quality job of installing my opener and explaining how it worked. Not only were they efficient and polite but very kind. read more

Prompt service, great pricing! I can not say enough about their installer Adam who was courteous and professional. I will recommend them to everyone, ask for Sean he was very helpful! read more