Kind, accommodating and helpful They treat you and your dogs…read moreas you are family Plus Kelsey the groomer is the best in the area

This place is amazing and the BEST. My pup Vega has been displaced from her home due to flood and…read morereconstruction work and we've been forced to be out of our normal routine and her nails were out of control. Kelsi and Amber got her in right away and got her all fixed up and so easy and so fast. Kelsi is the absolute best we've found in 15 years of needing nail trims! These girls deserve all the support and business! LOVE.

I will start positive, Dr. Harr is amazing. However, the receptionists (any many other staff…read moreaccording to these reviews), are not very pleasant. Every time I've talked to someone on the phone or in person they are always SO mean and act like whatever we're talking about is a an absurd inconvenience. They seem like they don't have any compassion. I thought maybe they were having a bad day so I tried to be light hearted and nice... they were still so rude and acted very cold. My dog (Pomsky a little over a year old at the time) has issues with aggression primarily when he's sleeping and some resource guarding habits. This developed after having a cyst on his head. When we brought him in to get it looked at and for his shots, the doctor and assistant, knowing his issues, brought him into the back? I've always been in the room while they've given him shots and he's done amazingly. It's because of the pain he was in that he wasn't friendly. They reported the bite, understandably, but couldn't it have been avoided if they had just NOT taken a dog with aggression away from its owner? They told us we had a to do the "chill protocol" which basically means we brought him back the next day and gave him some melatonin and pain medicine before bringing him in. He was very distraught and confused, I understand why they wanted to do it, but it just left him a lot more scared of everything than he needed to be. They cleaned and drained the cyst as much as possible but they also created severe anxiety for him and he will probably hate every vet I take him too. I'm going to bring treats and see if we can make it positive again. I do NOT recommend coming here at all. Not to mention they charged me almost $1000 for the two visits?! We didn't even have the cyst removed (couldn't afford it). That's ridiculous. The cyst is back now and he just turned two as well so we are going to go get his shots done and schedule a surgery for removal. I will NEVER step foot in this place again.

I used to take my pets to Kryder...used to is the operative statement here. I now take them to a…read moreVet in Michigan for service. Perfect example of why...I just went into Kryder to register my pets in St Joseph Count because the Humane Society website says you can to do it at ANY vet. Kryder followed this guidance and did it last year since my vet is in Michigan. The attendant looked at me like it was an imposition since I wasn't a customer. This IS exactly why I took my pets elsewhere...increasing prices, limited hours and waning customer service.

Pearl and Jami are awesome! So good with all the critters and very professiona…read more thank you

In December, my mother took our schnauzers (my dog: Oliver, and her two dogs: Coconut and Ardmore)…read moreto Clipper Creations for a routine grooming. We had taken them CC once before and had no problems when the owner, Pearl, was there and groomed them with an assistant. This time, Pearl was away at an appointment, leaving her assistant, Katie, to groom the dogs. When my mom dropped our dogs off, she spoke to Katie. Katie asked if she wanted for the dogs to have the standard schnauzer cut. She replied "Yes", but said to "do what you can" as their coat had some matting. All three dogs had moderate matting to their lengthier belly and legs, minimal matting to their beards, and no matting elsewhere. My mother picked our dogs up right before CC closed and was trying to quickly pay and get the dogs home after a busy day. She paid an extra $5 for each dog for a dematting fee and assumed all was well. Because she was in a hurry, she didn't inspect the dogs before paying. Upon getting into her car and turning to look at my dog, Oliver, who was the only dog not in a carrier, she was overcome with grief when she realized Oliver, a schnauzer, was completely shaved - all one length, with no beard or eyebrows to speak of. She cried the entire car ride home, not only with the sheer fact that the dogs looked completely different - ALIEN, but also because I planned to get pictures of the dogs with my newborn baby. Coconut the dog's beard and eyebrows were maintained. Understandably, his legs and belly were shaved down due to matting. The problem lies with Ardmore and Oliver: while they had minimal matting in their beards, no more or less than Coconut's, they were nonetheless shaved completely off. And their eyebrows, which had NO MATTING in them, were shaved completely, also. They looked like rats. No semblance of a schnauzer left. Our dogs' beards have been much worse off at other points in time, but no other groomers chose to completely shave their beards. At times, groomers have chopped them down significantly, but still left some length so they they still had the appearance of a beard. And we have never had the eyebrows shaved. So in a nutshell, shaving the belly and the legs: totally understandable. But it was not at all necessary to shave the eyebrows and to completely shave the beard. We believe Coconut was groomed first. Katie put the effort into grooming him properly. But for whatever reason, she chose to take the easy way out and put no effort into Ardmore and Oliver, and with no difference between the three. In discussing the matter with my mother and father, we deduced the following: we have had four dogs over the course of 20 years, yielding approximately 74 grooming appointments, with 8 different groomers. In this entire time, we have NEVER had such TERRIBLE haircuts. NEVER. And we have NEVER had such terrible customer service. And THAT is what bothers us most. We called Pearl the next day to discuss the matter and to hopefully attain some sort of compensation and validation of our frustrations. Pearl repeatedly asked how long it had been since our dogs had been groomed, implying the dogs were matted to the point where nothing could be saved, and that this was our fault. This point is moot as the eyebrows and beards, our chief concern, were not effected. She then said she needed to speak with Katie before she could say anything more to us or do anything. Again this is moot if the eyebrows were shaved. Nothing Katie could say could explain that. As we argued these points, Pearl admitted she couldn't explain why the beard and eyebrows were shaved. But with the same breath, she would repeatedly ask how long it had been since they had been groomed. She then said "Well, I don't know what you want me to do about it." To me, it is ridiculous that a business owner cannot offer any form of compensation to appease a disappointed customer. She either couldn't think of anything, or she didn't care. I'm pretty sure it's the latter. At some point, she hung up on us. Deliberately. Not good business. We were going to suggest either a refund for a portion of the money, or a free haircut several months down the road, where she would of course attempt to adjust their cut to appear more schnauzer-like. We were not granted the chance to suggest this. She did not give her business the chance to redeem itself. Had she been more amiable, taken some responsibility, and offered SOMETHING to rectify the situation, we would have felt better and would have gladly returned to her business. However, Pearl has shown us that she doesn't care about her customers, and I assume she doesn't really care about the loved pets whom she and her employees groom. I implore you to reconsider taking your pets to Clipper Creations. While 1) Hair grows back, 2) It's not that big of a deal in the grand scheme of things, and 3) We love our dogs even though they are ugly, I refuse to do business with someone who treats their customers in this manner.

they have my cats renal support food and the manager is very knowledgeable. thank u. Always clean…read more Good prices.

Absolutely ridiculous, I made a trip down to see what was involved to get toe nail trimming done…read more Told the girl I was 30 minutes away. So, I bring our dog to get toenails trimmed, special trip here and the salon is closed on Mondays!!!! No mention of that the last visit. Terrible service....I will not be back!!!!!

My husband and I love the care our dogs have received from the vets and techs at Animal Care Clinic…read moreNorth. For instance, when our dog former Cody was very old and had suffered from many seizures and other issues, we made the tough decision to help him have a peaceful end of life. The staff was extremely compassionate and helped us have a quiet, private time with him as he passed on. Now we have two young rescued dogs who benefit from their gentle care and are quick to recommend natural remedies when appropriate instead of medications, etc. They are patient with our pups, and with me, and listen to my concerns and answer my many questions. (I also like the fact that cats enter the office on a separate side from the dogs' area so my pups don't react with their usual craziness.) I highly recommend you give them a try.

My cat was ill, took her to the vet to get her looked at, they immediately went to, "Lets put her…read moredown" Took her to a different vet today, she has an infection and needed antibiotics but is getting better. This process with them was a pain. Calls that were never documented by the extremely rude front desk lady, who called my wife and I liars. I have phone records of our call attempts to reach them back... Don't bring any animal you care about to this place, as they don't care at all.

Don't bother using this vet. They missed a heart murmur, or neglected to tell me about until my dog…read morewas in congestive heart failure. By the time I decided to leave and take her to King Vet in LaGrange, she had a stage 4 murmur, and we lost her a month later. I was also treated very rudely by staff when I took her in with a cough that turned out to be a collapsing trachea. One tech yelled at me and and said "way to go. Now you've exposed every dog here to whatever is making her cough!" Do yourself a favor and drive to LaGrange to King's.

Please don't try to take your animals there...they say they do emergency clinic..they DO NOT ...My…read moreis not able to breath do to a stroke or blood clot that broke ...we waited for 1 hr for them to open ...they don't take emergency cases ....rather than look at my cat and try to save it ...they prefer to let it die . ..what kind of vets are you....they never even tried to help me find another place to go when I asking where do I go. I give them less than a 1 ...

Always amazing. Super. Heidi and Tessa are great! Tessa gave Ollie an Aussie Doodle (hyper in this…read moresituation!)a bath,clipped nails and groomed him. We had had him for a month! She did a great job! She grooms Storm our blue spoo! I highly recommend this business!

Really bad! They did not give my dog the right cut. They did whatever they felt was normal and sent…read moremy dog home with a WOUND!

the entire staff is absolutely amazing. from the girls at the front counter the vet techs the vets…read moreand of course the owner and lead vet Chrissy I always feel like my dog is the only patient on the schedule and they treat us with respect compassion and understanding I strongly encourage anyone seeking a veterinarian to give SHAVER ROAD ANIMAL HOSPITAL a try absolutely amazing people

This vet manages care for our one year old rescue. They also were the vet of choice for my older…read morecat Evel Knievel. They handled her passing with reverence and compassion.