Susan took care of my dogs recently while I was out of town and I was very pleased with her…read moreprofessionalism and care for my furry friends. She showed up on time each day and sent photos and updates, which was reassuring. She recently had to raise her rates and provide shorter visits, and I'm not sure if it will meet my needs any longer, but if you can afford it, and short visits will work, know that Susan is reliable and caring. My dogs loved her right from the start!

Reliable, Affordable, Trustworthy.. what more can you ask for!?…read more I'm deeply grateful that Cheryl agreed to help me, especially on such short notice, with taking care of my dog. She was more than willing to ease my (first time) nerves of letting a stranger into my house and taking care of one of the family.. that's not something someone should tred lightly on; she provided proof that her (legitimate) business was registered with the city, had insurance, along with additional relative documents (to include references-which I stupidly but don't regret not completing). Each time she came she left "progress notes" about what she and my dog did together so I would know what's needed upon returning home; sometimes she communicated this also thru text messages. Upon the last visit I was shocked to see a toy and little gifts left behind, to include a thank you note (with a photo of my dog) for the opportunity to help. If you are reading this review on this company it shows you're serious about being cautious and giving away your trust to a stranger; hopefully you now have some insight knowing that from this experience I can say you can place your trust in this company.

Our 8 yr. old German Shepherd does not like strangers, but warmed up to Cheryl right away and did…read moregreat over our 3 day trip earlier this month. Cheryl kept us informed and took excellent care of Ms. Violet. Highly recommended. Will use again.

Camp Bow Wow is essentially my dogs' second home when I'm having meetings all day. I loved being…read moreable to spy on them through the cameras and watch their antics. My dogs are very happy and excited whenever I take them there. And I feel that's the best review ever! I'm so glad I found a second home for them in Albuquerque.

TL;DR: I would not trust Camp Bow Wow with the safety of my pets…read more My parents boarded their two small dogs at Camp Bow Wow for the very first time while we attended a family event out of state. When we picked them up that evening, one dog had a large, pus-filled wound on her face that staff described only as "a scratch." Although none of us are veterinarians, it was obvious the wound was more serious than that. The next morning, our family veterinarian confirmed it was a puncture wound that had become infected, drained the pus, and explained that it would have required stitches had it been treated sooner. Instead, the dog was prescribed a week of antibiotics. Two weeks later, the wound is healing but still not fully resolved. We contacted Camp Bow Wow to find out what had happened because no one had informed us of any incident before pickup. After investigating, management told us our dog had been injured as collateral damage during a scuffle between another dog and her companion a couple of hours before checkout. They also claimed they had called my parents to discuss the incident. That is not what happened. The only voicemail my parents received stated that both dogs were doing well and asked them to call about exit baths. They returned the call on the way from the airport, reached voicemail, and received no further attempts to contact them. When we asked why veterinary care wasn't sought--or, at a minimum, why my parents weren't notified so they could decide whether their dog should be seen--we were told the injury "did not appear to be severe enough for medical attention" and had only "occurred a couple of hours prior to checkout." This explanation was difficult to reconcile with our veterinarian's findings that the wound was already infected and that too much time had passed for stitches, despite the vet examining her less than 24 hours after the incident allegedly occurred. When we raised these concerns, management stood by their account and stated that pet owners are responsible for any veterinary expenses resulting from their dog's stay. When I asked the facility manager, Sally, about their policy for notifying owners when a dog is injured, specifically by another dog, I never received a clear answer--only a repetition of their version of events. As someone who owns my own two dogs and frequently uses boarding facilities, I understand that kennel staff are not veterinarians. I don't expect them to diagnose injuries. I do expect them to promptly notify pet owners whenever an animal is injured and allow the owner--not the kennel--to decide whether veterinary care is warranted. I also expect honesty and transparency as to when and how an incident occurred, which I do not believe we received in this instance. In my opinion, Camp Bow Wow failed to meet that basic standard of care. Based on this experience, I cannot recommend boarding your pets there.

If you need a millenial pet sitter who wants a ton of forms filled out, works only via texts for…read morethe initial consultation appointment, confirms the appointment via text, and then has an "emergency" during the appointment time (via text) - then this is the person for you. Cripes, I had five (5) six figure emergencies ($XXX,XXX.00) in my business in ABQ today and still made all of MY appointments. She wants to re-schedule on her time? Sorry, not leaving my house and 5 dogs to this person. It's MY job to video tape everything for you? How about you get your iPhone out while you are doing the initial visit? Oh sorry, forgot, you did not show up. I don't care if I'm in Taos or Taiwan - what "emergency" will I hear about when gone that means my animals are left unfed? Adios & good luck.

I reached out to several pet sitters for an upcoming week long trip to visit family. Hideyo was…read morevery passionate about animals and responsive to our needs and it was a no brainer to use her services. We have 4 cats, 3 chickens, pet rats, and a snake. She didn't even bat an eye about that number (or type) of pets and was very professional and knowledgeable. She provided great tips beforehand during our consultation to help prevent accidents/injury while pets were alone. We received texts and updates daily and felt very comfortable and were able to enjoy our trip. I have only interacted with Hideyo but she has many years in the business and assume anyone from Wags to Whiskers is like-minded. We are VERY pleased.

I took my dog for their 2 hour trial so he could be boarded. He's very sweet but very fearful and…read moretakes about an hour to warm up to new people which is why I was happy they take the time to do a trial and meet the dogs. They called me only 25 minutes into his trial and said they would not accommodate him because he was "too fearful" and "trying to jump onto the fence to hurt himself". He has never once tried to escape or hurt himself in my or anyone else's care. He loves his trainer and whole training class more than anything because they took 15 minutes to love on him and make him comfortable. If your dog is even the tiniest bit fearful don't waste your time here, they will not try to make them feel comfortable. Try Academy Kennel they are much more experienced and legitimate.

I'm very glad to have a place near my home that I can drop my dogs off, knowing that they will be…read morehappily entertained, on the days that I feel like I might not have enough time during the day to walk or exercise them like what I aim to do for my dogs. I adopted 2 dogs (one medium size and one large size) that enjoy meeting other dogs. Both my dogs are pretty active and high energy dogs...so I personally try to walk them outdoors at least a total of 2 hours a day, be it a walk around a neighborhood for a hike/nature walk around some space (I recently tried to avoid dog parks...partly because it's stressful enough to make sure your dogs don't get into a fight..but moreso..some owners are just... downright rude/disrespectful). At Caring Paws, they actually offer both boarding and daycare. For me, I use Caring Paws for daycare as I already have a place I like to board them overnight should that need arise. I love that Caring Paws open early and close late...so you can be more flexible with drop off and pickup times. They also have a large space with both outdoor and indoor area..so I at least feel there's something that's good for my dogs to choose how they want to spend time with their pup friends. My first day leaving my pups at daycare. I also feel it's a great way to get my dogs to socialize more..and simply be stimulated physically and mentally in a different way via doggie daycare. I could tell they enjoyed their time there and came back exhausted (a tired dog is a happy dog!). Given all the things about this daycare, I will likely continue to use this daycare once or twice a week to supplement my time with them the rest of the week. P.S. I like they they offer a 2 hr trial to assess whether your dog would be a good fit before attending daycare as well.

Very trustworthy caretaker and a natural with dogs. We had to leave the dogs for several days and…read morethey were well taken care of. Highly recommended.

Ellen Kenney is an absolutely FANTASTIC caretaker. She is…read moreresponsible, responsive and always available by phone. Ellen is an animal lover and a plant whisperer! Plus she is is a registered RN, which is always a comfort to have around. I would recommend Ellen for any type of housesitting and caretaking needs!

I would actually give them a zero. Do Not Use Fuzzy Friends as Your Pet Sitter. They are…read moreAbusive... I had to go out of town from 4/28 to 5/5 of this year (2026.) I used Fuzzy Friends back in 2024 for a week of travelling, and also to care for my animals during the time that I could not due to recovering from a broken leg. They were phenomenal, but that is hardly the case now. They use an app called Time to Pet, and back in 2024 I received extensive pictures and very positive communication about my animals and their conditions each day. Even when I was recovering from my broken leg and they found me asleep when they came to service my pets they took pictures and left great detail on their work. That is why when I needed to travel this year, there was no question that I would use them again! I hired Fuzzy Friends to come in and care for my cats and Guinea Pigs from 4/29 to 5/4 (2026.) On 4/29 all I received on their app at 4:59pm was a message, "Your animals have received food and water." No pictures, no detail. I was busy with the business of my trip, and so I thought nothing of the message. The next day, I received a voicemail message at about noon from Fuzzy Friends asking me to call them at my earliest convenience and expressing no urgency. When I called them back, the owner immediately started screaming at me telling me that my house was filthy and had the stench of ammonia, and that her pet sitter got sick after being in my house, and that I would be responsible for her medical bills. I was threatened and told that I had one hour to get someone to my house to get the keys from them or they would call Albuquerque Animal Control and have my animals removed from my house. I immediately called another person that I know that is a very professional pet sitter, and asked her to please go to my house and get my keys and take over this job. She immediately drove from the east side of town to my house and had to wait there while Fuzzy Friends showed up. They only gave her one key to my house at first, she had to ask for the second key. She immediately went into my house and this is what she discovered: It did not look like any service had been done for my animals since I left on Tuesday evening. The food and water were low but at least they were not empty. Also, she questioned why Fuzzy Friends did not mention to me in their app message on Wednesday evening or in their voicemail to me on Thursday afternoon that any problems had occurred instead of all Hell breaking loose on Thursday afternoon. If they had caught the problem earlier there would have been one less day of the house being closed up with the smell of Ammonia! Why else would it have been so strong by the time that they finally went to care for my pets?? I had been using an ammonia-based stain remover on my rugs just before leaving on my trip. Although it was effective on another rug in my den, in my living room the smell was very strong, probably because the house had been closed up since I left Tuesday evening. Luckly, it was the cleaner, and I found that my cats did not actually pee on the rug. The smell certainly was not pleasant, but not to the point that she would describe it as a "stench." My replacement pet sitter told me that as a pet sitter for over 20 years, that sometimes you encounter a problem with something while your customers are gone and you have to deal with it. That is why they hire you. She aired out my house for me and it was clear in a little over an hour. She brought Feliway to my house, folded up the rug so that it could dry, and even offered to drag my rug outside, which I told her was too much for her to do. My rug is being cleaned and deodorized by a carpet cleaner just to make sure that the ammonia smell is gone. Fuzzy Friends refused to refund my money. Despite the fact that my replacement pet sitter had to wait about 15 minutes for Fuzzy friends to show up to get the keys to my house, Fuzzy Friends called Albuquerque Animal Control anyway to report that I had "violated an ordinance." I cooperated with the Animal Control officer that came out to search my house, and I was told by the officer that I have not violated any ordinances. Dealing with these people was a nightmare...They are abusive and they should not be in the pet sitting business...Don't make the same mistake I did by hiring them!

They took care of my 3 dogs and 2 cats for about 2 weeks so I could be with my daughter while she…read morerecuperates from surgery. They are amazing! Compassionate, kind and I will be using them in the future. Thank you for giving me peace of mind in a stressful time.