If you need a millenial pet sitter who wants a ton of forms filled out, works only via texts for the initial consultation appointment, confirms the appointment via text, and then has an "emergency" during the appointment time (via text) - then this is the person for you. Cripes, I had five (5) six figure emergencies ($XXX,XXX.00) in my business in ABQ today and still made all of MY appointments. She wants to re-schedule on her time? Sorry, not leaving my house and 5 dogs to this person. It's MY job to video tape everything for you? How about you get your iPhone out while you are doing the initial visit? Oh sorry, forgot, you did not show up. I don't care if I'm in Taos or Taiwan - what "emergency" will I hear about when gone that means my animals are left unfed? Adios & good luck. read more

I reached out to several pet sitters for an upcoming week long trip to visit family. Hideyo was very passionate about animals and responsive to our needs and it was a no brainer to use her services. We have 4 cats, 3 chickens, pet rats, and a snake. She didn't even bat an eye about that number (or type) of pets and was very professional and knowledgeable. She provided great tips beforehand during our consultation to help prevent accidents/injury while pets were alone. We received texts and updates daily and felt very comfortable and were able to enjoy our trip. I have only interacted with Hideyo but she has many years in the business and assume anyone from Wags to Whiskers is like-minded. We are VERY pleased. read more

Once again, I'm so happy I found Wags to Whiskers. I'm so comfortable leaving my two fur babies to get away when I need to and not having to worry about them. I get pics every visit with updates. They clean the yard up and bring the mail in. They even stay overnight if needed. Really amazing couple and so friendly. You won't regret having them take care of your pets! read more

Hideyo is basically our labs second mom. We like to travel a lot and our entire family is in Chicago. In average we use her services about 4 times a year. Or maybe a little more depending on our travels. I feel extremely grateful for her because a few months ago we lost my fiancé's father. It was a very stressful time for us and we had to worry about our little one back in Albuquerque. We were gone for about 2 weeks and when we scheduled her sitting services we did one week with the rest up in the air. Hideyo was extremely patient and worked with us to make sure our dog was ok. We also went to Puerto Rico for a little over a week and she sent us updates on our dog and how she was doing. She honestly cares about my dog like her own. I always feel comfortable leaving my doggie and my house in her hands. read more

I too hated to leave this, with her having such great marks from the majority, but I agree with the poor reviews she got here and on Angie's list. I guess I expect more since I owned my own pet sitting business for many years before relocating and deciding on going back to college. I don't even know where to begin. She came to my house and we went over everything. She never questioned anything so I assumed she understood. I showed her the lights I wanted on and off. I told her I was going to try to set up a timer, but if I didn't I showed her the ones I expected to be on in the evening and off during the day. I also told her I would try to set up the tv, but if I didn't I would want it on for him. I showed her the windows I wanted opened and closed (she never said let me work the blinds to be sure I understand how, but then again, it's blinds, all you do is pull the string...) I told her how wanted them fed and the TIME I wanted them fed. Right off the bat she argued about the times. She barely stayed 10 minutes when she did finally show up. Some days she stayed a little longer, but when I petsit, your money paid for one hour visit. Or at the very least 30 minutes. I had accidentally left a light on and asked her to turn it off and she literally hung up on me. I was a thousand miles away and entrusted her with my home and my babies and she hung up on me. So unprofessional. She acted like she didn't know how to work light switches. Or the tv. I was unable to set up a timer for it (the tv) and she refused to work it for me. So I had to leave it in, night and day, the entire week. Also, she was turning on lights I never asked her to turn on. She didn't open the window by my plants so for an entire week they didn't get sunlight. When I said something she acted like she didn't know how to open a curtain or a blind (remember she never asked during orientation). Her excuse, and she had plenty, was that they were too fragile. (Sorry I'm not rich and don't have new curtains). When I got home I text her I made it and to tell her she had left the key IN MY LOCK SO ANYONE COULD HAVE ENTERED MY HOME and she never even replied back! I had told her I would be out of range that entire day As I was heading back, and when I got into range I had a ton of messages where she was trying to save face about how she rescues cats and I guess she was pouting because I had not answered her, but I am on vacation. I had no desire to sit and argue with someone I paid to do a job. 250 dollars is what I paid her. I gave her a 30 dollar tip! She seemed not to understand I was hiring her, not the other way around. The cup I used to scoop the cat food was sitting on my counter with cat food still in it (it belonged in my service room in the food can with the lid, I am not sure why it was even in the kitchen in the first place) and cat food was scattered all over my counters attracting ants. When I walked out the back door there was cat food scattered on the ground in front of the door where she had spilled cat food and didn't even get it up, again attracting ants. Her pictures of her with the animals are her running in and sticking her hand in front of your pet to snap a photo then she leaves right away. It is not her spending any sort of time with them. I am not sure how she has such great ratings. Maybe those people do not expect as much for 250 bucks but I am very disappointed. She did feed and water them, but that's all you get. For that I could have carried my inside cat to a kennel and I could have asked the neighbors to feed the feral. I wanted my home to be taken care of as well as my kitties routines to be the same. She had recently had eye surgeries and as someone who has suffered with poor sight for three years trying to get the correct vision, I had empathy and I tried to show her grace. But for her to leave food all over my counters, to leave my key in the lock and to not even respond when I text I was home...well that was they last straw. I will never use her again. I had such high hopes too. I do not recommend her to watch your plants, let alone your home or your babies. read more

We were clients of yours. My name is not in your system but my husband is. I am not removing my review, for this was our experience. As I said, it pains me to share this information. read more

Hideyo is the most reliable, dependable dog sitter I've ever met! At first I was so nervous about frequent travel but now every time I leave I feel that my two dogs are in the best hands possible! read more

I was excited to find someone with such great reviews to take care of my pup, since we are new in town, but sadly she is too busy and declined to give me any advice or recommendations. I understand when someone is too busy to take on new clients, but no recommendations to someone new in town? From someone who claims the welfare of animals is her primary concern? read more

From Wags to Whiskers gives me confidence to leave my cats for weekend getaways and vacation. I have 2 cats, and one of them does not do well alone overnight (i.e. litter box avoidence and anxiety). Hideyo does an excellent job of giving my cats attention and cuddles when I'm gone, and she texts pictures each visit! It is very reassuring knowing they are doing well and eating normally, and that the cat boxes are scooped each visit. Hideyo also makes me feel like she loves my cats, and that makes it so much easier for me to leave them because they are being cared for by someone who enjoys them and knows their quirks. From Wags to Whiskers is extremely professional, and I like that they keep my keys so we don't have to meet prior to each trip. read more

My cat and I love Hideyo! It's so important for me to leave my cat with someone who will love and care for her as much as I do. As soon as I met Hideyo, I knew that she would do that. She is so kind, sincere, and affectionate with my cat. I use her service quite a bit and she has always been available, even on short notice. She sends me the cutest videos and pictures of my cat every day I'm gone. I appreciate the peace of mind I get from leaving my cat in very good hands! read more

We recently moved to Albuquerque with our older cat. Shortly after moving in, we had a small window to get away for a long weekend before starting new jobs and rejoining the rat race. We almost didn't make the trip out of concern that this would stress Mr. Cat so shortly after changing homes, but after getting in touch with Hideyo of From Wags to Whiskers, we felt reassured he would be in good hands. She came out within hours of calling for a consultation on short notice (we were hoping to leave the next day) and hit it off with our cat immediately. She texted frequently with updates while we were away, and had had very reasonable rates for daily home feeding/play visits. For new Albuquerqueans (?) who didn't know anyone in town she was a life saver! read more

Hideyo walked my dog and did overnight sitting for my dog and cat for the last year. Hideyo was amazing? My pets absolutely LOVED her. She is also extremely reliable, flexible, and kind. She truly loves animals and they love her in return. Hideyo was the first person I thought to call when I found a cat. Luckily, I found the owner, but Hideyo is actively involved in feline rescues and had access to a microchip scanner and temporary housing for cats. She immediately agreed to help with keeping this cat out of a shelter while the owner was found. I recently had to relocate out of the area for work and was truly sad to have to say goodbye to her (as were my pets)! I could not recommend her more highly! read more