I would actually give them a zero. Do Not Use Fuzzy Friends as Your Pet Sitter. They are Abusive... I had to go out of town from 4/28 to 5/5 of this year (2026.) I used Fuzzy Friends back in 2024 for a week of travelling, and also to care for my animals during the time that I could not due to recovering from a broken leg. They were phenomenal, but that is hardly the case now. They use an app called Time to Pet, and back in 2024 I received extensive pictures and very positive communication about my animals and their conditions each day. Even when I was recovering from my broken leg and they found me asleep when they came to service my pets they took pictures and left great detail on their work. That is why when I needed to travel this year, there was no question that I would use them again! I hired Fuzzy Friends to come in and care for my cats and Guinea Pigs from 4/29 to 5/4 (2026.) On 4/29 all I received on their app at 4:59pm was a message, "Your animals have received food and water." No pictures, no detail. I was busy with the business of my trip, and so I thought nothing of the message. The next day, I received a voicemail message at about noon from Fuzzy Friends asking me to call them at my earliest convenience and expressing no urgency. When I called them back, the owner immediately started screaming at me telling me that my house was filthy and had the stench of ammonia, and that her pet sitter got sick after being in my house, and that I would be responsible for her medical bills. I was threatened and told that I had one hour to get someone to my house to get the keys from them or they would call Albuquerque Animal Control and have my animals removed from my house. I immediately called another person that I know that is a very professional pet sitter, and asked her to please go to my house and get my keys and take over this job. She immediately drove from the east side of town to my house and had to wait there while Fuzzy Friends showed up. They only gave her one key to my house at first, she had to ask for the second key. She immediately went into my house and this is what she discovered: It did not look like any service had been done for my animals since I left on Tuesday evening. The food and water were low but at least they were not empty. Also, she questioned why Fuzzy Friends did not mention to me in their app message on Wednesday evening or in their voicemail to me on Thursday afternoon that any problems had occurred instead of all Hell breaking loose on Thursday afternoon. If they had caught the problem earlier there would have been one less day of the house being closed up with the smell of Ammonia! Why else would it have been so strong by the time that they finally went to care for my pets?? I had been using an ammonia-based stain remover on my rugs just before leaving on my trip. Although it was effective on another rug in my den, in my living room the smell was very strong, probably because the house had been closed up since I left Tuesday evening. Luckly, it was the cleaner, and I found that my cats did not actually pee on the rug. The smell certainly was not pleasant, but not to the point that she would describe it as a "stench." My replacement pet sitter told me that as a pet sitter for over 20 years, that sometimes you encounter a problem with something while your customers are gone and you have to deal with it. That is why they hire you. She aired out my house for me and it was clear in a little over an hour. She brought Feliway to my house, folded up the rug so that it could dry, and even offered to drag my rug outside, which I told her was too much for her to do. My rug is being cleaned and deodorized by a carpet cleaner just to make sure that the ammonia smell is gone. Fuzzy Friends refused to refund my money. Despite the fact that my replacement pet sitter had to wait about 15 minutes for Fuzzy friends to show up to get the keys to my house, Fuzzy Friends called Albuquerque Animal Control anyway to report that I had "violated an ordinance." I cooperated with the Animal Control officer that came out to search my house, and I was told by the officer that I have not violated any ordinances. Dealing with these people was a nightmare...They are abusive and they should not be in the pet sitting business...Don't make the same mistake I did by hiring them! read more

They took care of my 3 dogs and 2 cats for about 2 weeks so I could be with my daughter while she recuperates from surgery. They are amazing! Compassionate, kind and I will be using them in the future. Thank you for giving me peace of mind in a stressful time. read more

COMPLETE and TOTAL peace of mind and hearts is what you will receive utilizing the Pet Care Giving from Fuzzy Friends! We have had pets for decades and never have we experienced better care for our furry loved ones! They all go out of their way in perfect professional yet intimacy for entire household of pets let alone your home too. Easy to use APP allows for excellent communication as well as email too. These are truly Angels sent by God! read more

Fuzzy Friends takes such great care of my pugs when I have to be away! I love seeing the photos of them and reading the notes on how they are doing. Highly recommend!! read more

Every since I found Fuzzy Friends Petsitting, my husband and I have been able to go away alot more. I have 4 kitties that I am overly protective of and just chose not to go away instead of leaving them with just anyone. I literally go away and barely worry about my babies. Jessica is a gem. Harley, Storm, Cognac and Baby2 love her. She's priceless. xoxo read more

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Fuzzy Friends wanted to charge me extra money for booking a trip to attend a funeral for my aunt. I have used this company monthly for the past year. Charging me extra was completely unacceptable! Plus I was told that different people, whom I have not met, would be taking care of my cats. I do not recommend this company. read more

The best pet sitters in New Mexico! They are caring, loving, trustworthy and to our pets. Our animals which include exotics, love them! They have been trusted caregivers for 8 years! We can't recommend them enough!! We love them!! read more

Thought I was aware of local pet sitters but didn't know Fuzzy. I found thru Nextdoor and am so glad. They are the best! Responsive. Same basic pricing. U can easily book and pay online. No guilty comments about last minute scheduling. They quickly tell you yes or can't. They always send photos and comments after visits. Fun but let's me know for sure they came! read more

I've been using Deborah for a little over a year now (since relocating to Rio Rancho) and she has calmed my nerves about finding a new pet sitter in a new city. She is really great with my two cats, one is 13 the other 5. She follows my instruction, esp since my senior kitty is very picky about food, and I always book the 45 minute visits so she can spend time with both cats. She takes our mail in, and puts the bins out for trash collection if the sit falls on trash day, so it looks like someone is home. Deborah is very communicative and will respond within a few hours, faster if it's urgent. I really appreciate that they send photos of our furbabies with updates on how the pet sit went, all using their easy phone app. We highly recommend Fuzzy Friends! read more

Thank you for taking such good care of my pups! Feel so much better knowing they are in good hands! Love the app! Love getting updates and pix of my "kidz". Will def be using the service again and again! read more

We totally trust the pet sitters with Fuzzy Friends. They provide not only professional care but get to know our cats and their individual personalities. It is a difficult thing to build trust and confidence with people you don't know, but it took very little time to realize that our animals and our home were in great hands. They send pictures every day we are gone and a report on how everyone is doing. We highly recommend Fuzzy Friends. A++++ on all counts. read more

We have used the dog walking and pet sitting services, regularly and in emergencies. I cannot recommend them enough. Katie, Evan, and Jessica are my guys very best friends, and they are patient, happy, and caring. We trust them with the most important guys in our lives. read more

Best thing we ever found. We have four cats and could only leave town for short trips. Since we have found Jessica and Deborah we can now leave for longer trips. They took great care of the cats and now the cats are begging us to leave town more often so their new friends can take care of them. Went above our expectations!! read more

We have used Fuzzy Friends for some time, and they are perfect for our cat/bird visits when we travel,overnight or long weekends. The cat can hang out by herself for the days we are gone, and having Fuzzy (Jessica) come by and feed and attend to the cat and feed the birds is a welcome relief while traveling. Proof of life pictures every visit, with comments. We have been completely satisfied! read more

Fuzzy Friends Petsitting service are amazing! Our senior dachshund and year old kitten where well taken care of while I was away for 10 days. It was obvious our pets enjoyed their visits and this definitely gave me comfort to see them happy and taken care of. I also enjoyed the thoughtful reports and pictures provided after each visit! I will definitely book with them again! read more

Our pet sitter was wonderful- sent us lots of notes to keep us updated and sent us photos of our pets throughout our trip. Overall, the company is very professional. I highly recommend them if you need a service to take care of your pets while traveling. read more

Best pet sitters we've ever had. They do what they say, send pictures throughout their visit. I can finally rest easy when we're away from home. read more

Our cats were spoiled. I really appreciated the photos our sitter sent, she caught images of the cats doing the things they normally do...I am sure the cats didn't miss us at all. Highly recommended. read more

Fuzzy Friends is great. They go above and beyond the routine if needed, like when our smoke alarms went off for no clear reason and wouldn't stop. (Thank you, Deborah.) They communicate well and the kits are always happy when we get home. We're confident leaving them in their care. read more

Terri has taken care of my moms pets for the past two years and done an amazing job - we get email updates with photos after every visit. We're alerted when anything is going wrong, and they give the pets really great care. LOVE Fuzzy Friends! read more

Anyone that can charm my Lhatese, Shiro, on a first visit truly has a gift. Although he eventually warms up to people, it does take many visits for him to trust a new person; however, he took to Terri right away. I had no hesitation in leaving him and my other dog under Terri's care. I have also found Terri to be reliable and on time and she does more than just sit - she plays with my little guys and gives them lots of attention. I also appreciate that this is her JOB, it is not a sideline. She does a lot of research on food, toys, pet behaviors and signs of stress and illness in various animals. I have gotten good advice from her re: dental care and great suggestions on toys for my picky little doggies. I trust her to be in my home and trust her with my two favorite dogs in the world. read more

Terri is a nice lady who cares for animals, but after having such excellent pet sitters where I used to live, I was disappointed. I always had to ask for updates to see how my pets were doing, even after the first time I used her. Also, she couldn't get to the alarm pad in time to turn it off and it went off twice. The alarm pad is only a few feet from the door. The police ended up coming to my house. read more