Made an appointment for my elderly mother. There was an appointment mix-up, but they accommodated…read moreher, which I was so grateful for! The woman who cut her hair is a true professional! My mom hadn't had her hair cut in 4 yrs (since my Dad died), so it needed help. Her cut is adorable, easy to take care of and style, and it covers her thin spot in the back (which is rare). She is thrilled with her experience, and so am I. Thank you so much!

I want to start by saying that I was so excited to try a head spa and facial for the first time in…read moremy life. I am in my early 40s and I just haven't really had the time to do anything for myself until recently. The facility was very clean and nice inside. The bathroom was clean and stocked. But that's about all the positives I have to say about my experience. I came for a 90 minute pumpkin spice head spa and a pumpkin spice facial. I was hoping for a relaxing and rejuvenating experience, but what I got was a repetitive hair wash, burned face and sweaty body. We started by the tech asking me if I wanted my head spa and facial in the same room or a different room. I have no idea, I've never had either before. So I opted for same room. I thought the question was strange. The bed was turned up to what felt like 2,000 degrees and it was rock hard. I was sweating the whole time. The tech didn't really tell me what was happening during our appointment. But she did say I'd have two masks on my face and light pressure massage. The first mask was incredibly uncomfortable, itchy, hot, burning sensation. While it was on, the tech gave me a hand and arm 'massage'... which wasn't anything more than a light layer of lotion getting put on. No massage was really given. She washed my hair, rinsed it, rinsed it again and again and again with the sprayer and the water halo. The water was also 2,000 degrees. During this entire process my hair was rinsed 6-7 times, washed once or twice and then we got to brushing, where the tech ripped through my hair. There was nothing in the head spa that said to me 'pumpkin spice'. The facial portion had a pumpkin scent, but was just not worth the $95 it cost me. There was zero pressure in the shoulder massage portion. My neck never got massaged. I was so so so hot the whole time. There wasn't anything i expected. No water globes, no cool eye mask, no use of sound (asmr), no facial rollers, no lip scrub, nothing. In the end, I spent 2 hours of time and over $300 to leave with product still on my face along my hair line, no relaxation and a sweaty body. I am not happy with my experience and I will not be returning.