I would like to start off with the receptionist I spoke, Suzi, with from the beginning set an…read moreabsolutely amazing example of great customer service. She was extremely helpful, polite, and understanding of my concerns. She helped with booking me an appointment for the same day for the Electro-Acupuncture.It is important to note that the **ONLY** reason I booked this appointment instead of waiting two days to see a highly recommended, trusted, and experienced Acupuncturist & Massage Therapist who is only a 45 minute drive away and literally HALF THE PRICE, was due to this service being offered. Upon arriving Suzi and I spoke again about the Electro-Acupuncture and how excited I was for this service. We spoke on my prior electrotherapy from when I fractured my back and the benefits of that therapy, to how this Electro-Acupuncture will be beneficial as well. I met with Dr. Janelle* who took notes on my problem areas, and then proceeded to start treatment which I was laying face down on the massage table. Not sure if it is normal practice for acupuncture, but I would expect the locations of needle entry to be cleaned or sterilized with at the minimum an alcohol wipe prior to sticking me with needles, which that was not done. The massage therapist, I believe Viera, was very polite and professional as well, she performed cupping too. After the service was completed I met with Suzi at the reception desk to check out and Suzi had asked Dr. Janelle* about the Electro-Acupuncture, to which she responded we did not do today. And that the only difference was the strength of results...I confirmed the total would still be $165 even though I did not receive the service I requested, to which the response was yes. The doctor was waiting to go with her purse while I was checking out, and stated that the only difference is the strength of results, it would have been much stronger. Frustrated, I pay. At no point was there any type of alleviation of misunderstanding on the type of treatment, no type of slight discount for inconvenience, literally nothing. I leave and immediately call my boyfriend and explained the situation. He agreed with me on my feelings towards this.
Again, the ONLY reason I did not wait TWO DAYS, for a HALF PRICED SERVICE (apples to apples) was due to the Electro part, that I did not receive. It is extremely unfortunate as I and my partner live maybe 3 minutes away, are willing and wanting to do treatments and benefit our health, and I will never go back, nor refer anyone to go here. At this point I am not even going to update about results, if any. I am very bothered about spending this much money for nothing. Feeling ripped off.
*Update: Dr. Janelle
* Response to owner: Thank you for your response. I did clarify the provider's name on Google and apologize that this correction was not reflected here as well. I appreciate you providing that clarification.
Regarding the treatment, Dr. Janelle informed me that electrotherapy had not been used only after the session had concluded--this was not communicated to me beforehand, nor was your receptionist aware until the session concluded as well while we were together.
Therefore, I did not have the opportunity to consent to or refuse the recommended treatment in advance, as suggested.
As for the follow-up, I do not feel obligated to respond to calls made months after the initial posting. Your team had ample time to reach out and address the matter in a timely manner.
While the only correction needed in my original review was the provider's name, I found several inaccuracies in your response that reflect a broader issue of accountability. I had hoped this would have been handled with more professionalism and transparency.
Thank you, Mrs. Perkins, for your delayed response.
