Love, love, love this Hilton location! The staff was amazing, the hotel was clean and spacious, and…read moreoverall it was relatively quiet aside from a little barking from a neighboring dog. The location is fantastic and I especially loved the proximity to downtown -- so convenient for walking around, shopping, and dining. Overall an excellent stay, and I will absolutely be back!

My wife and I booked the Hilton in Southlake at the last minute while we were in town for a concert…read moreat AT&T Stadium. The hotel is located in the Southlake suburbs and is in a very convenient area, within walking distance of trendy shops, restaurants, bars, and other entertainment. The hotel itself has a classy, somewhat vintage feel. The gold elevator doors and traditional interior give the property a distinctive character, and there are plenty of conference rooms and business-oriented spaces that make it well suited for business trips. Our room was okay, although it was a little dark at night. The bigger issue was the sound insulation. We could clearly hear running water, conversations from adjacent rooms, and doors being slammed throughout the evening and early morning. If you're a light sleeper, this could definitely be an issue. The front desk staff were polite, although the interactions felt a little awkward and transactional. The standout employee was the gentleman handling baggage at the front entrance. He was genuinely friendly, greeted everyone coming through the lobby, and repeatedly went out of his way to open doors for guests. He was easily the warmest and most welcoming staff member we encountered. Overall, this is a classy hotel in a convenient location if you're looking to be close to restaurants, shopping, nightlife, and entertainment. However, if you're specifically looking for a quiet weekend getaway to relax and decompress, this probably wouldn't be my first choice. The combination of noise from other guests and the surroundings made it difficult to get the peaceful stay we were looking for.

From the moment we were there to the moment we left, everyone was so kind and ready to help. we had…read moreto park far away from the door, Jay the bell man saw us and stopped his van to take us to the entranc, he was great. This place was fantastic.

This past weekend me and my friends stayed at the Westin Dallas Southlake . We were attending a…read morefriend's wedding and we decided to stay here because of the proximity to the venue . We arrived before check in and we were able to get our room which is always a fantastic sign . The room was extremely spacious . The bed was so comfortable I could of spent my whole trip there if I could . The bathroom was modern with the LED light mirror. The only issue I had was that I wish the room had a microwave . There was only one small microwave located in a room that also had a printer and computer in it. The grounds and the property was beautiful and well kept . Plenty of space and seating all throughout the lobby and outside they had a lovely fire place that once you sit close enough to it , keeps you so warm . The front desk staff and the Starbucks staff were very friendly and accommodating . I would absolutely stay at the Westin Southlake again when I visit Dallas . Until next time

One of the better Marriott hotels. I stay here whenever I'm in the DFW area. It's clean, modern…read moreand has a nice bar. The gym is small but has everything you need. There is a small outdoor pool you can see from the gym and I've never seen anyone use it (maybe the weather when I've been here). The hotel is right on the 114 which is a major highway so there's always road noise. The staff is super friendly and accommodating. My absolute favorite perk is the Delta room on the fifth floor. It's a pantry with a big selection of COMPLEMENTARY cookies, chips, bagels, muffins, candy, yogurt, hard boiled eggs, waters, juices, and more. I stop there every morning for breakfast and every night for snacks and waters. I wish every hotel had this.

Absolutely amazing property, beautiful place and delicious food. We enjoyed our staycation here and…read moreit did not disappoint. They also have a snack lounge on the 4th floor full of goodies.

The Manager of the lobby- Bar Area, was amazing…read more.. She mixed some cocktails for us and taking care all the details. The bar back Bacchus, was a kindly gentleman, help us a lot and the treatment was great.

I stayed at the Hotel Vin for a business meeting that was held on site. I was warmly greeted by…read moreCassie at the front desk when I checked in. The hotel has a very cool vibe and all areas are kept very clean. They have a very cool Speakeasy bar that you enter through an old style telephone booth. The meeting room was fit for purpose and had good WiFi. The breakfast and lunch meals were very good.

If I could give them a zero I would my room was horrible shower clogged up toilet clogged up. My…read morerefrigerator was rocking dirt in the corner ceiling peeling and the list goes on and management never did anything to rectify this issue.

Property has been remodeled since last visit. Nice and updated. Rooms are fine and staff is always…read morefriendly. Lobby bar are is nice and location has meeting room options. Valet underground also. Club level is nice.

Not a bad little stay. I know I say I like new, but this wasn't bad…read more Super convenient to where I was working, spic and span clean everywhere, well maintained lobby spaces, with a nice bar and great bartenders. Desk staff is super nice too. Room was spacious enough. The hallways were quiet. Actually, other than my bud, I didn't see a soul at any point while in the halls. Strange. The ice machine worked. The pool looked clean. They have a pool table. Lots of positives. Here is the major negative. Breakfast. That's it. That's all you get. Just wait. There was some really trippy wallpaper behind my toilet. I do not recommend eating the good mushrooms while staying here. You may get lost for a bit standing at the toilet. This is what I have heard. Here-say I suppose. All in all it was a solid couple nights stay. I would not hesitate to stay here again or recommend it to my colleagues, friends, and family. '25 - 100/111

This is a decent hotel but some improvements needed with housekeeping…read more Our room was ready after our late night arrival. The hotel was quiet and staff friendly. The room is modern yet basic. The bed comfortable enough. Cleanliness was questionable. Trash under the bed and a hand towel had smeared makeup on it. Also the TV remote did not consistently work. The hotel was fine for one night. I'd stay here again for the right price but would want something more comfortable if a longer stay. At checkout I mentioned these concerns and front desk made it up to us.

We recently stayed at the Homewood Suites in Trophy Club, and unfortunately, this stay left us…read morepretty disappointed. We visit this area often, and after this experience, we won't be booking this hotel for either of our next two trips that are already on the calendar. The room was much more cramped than the photos suggested. There was additional furniture, including a wobbly loveseat, that made the already-small space feel even more crowded. The couch was also uncomfortable because there was a wooden or metal bar underneath the upholstery that dug into your back when you sat down. The pillows looked fluffy but flattened almost immediately once you put your head on them. The hotel itself is clearly older and in need of an upgrade. The carpet was loose in several areas to the point that it was a tripping hazard. The pool was one of the reasons we booked this hotel, so that was particularly disappointing. There were significant water spots, the mini lazy river would run for a couple of minutes and then shut off for extended periods, and the three spray fountains were broken. The water flowing down the walls also looked like it needed some attention. The water itself appeared clean and didn't have an overwhelming chlorine smell, but the pool doesn't open until 10 a.m., which we found very unusual. We normally eat breakfast and then head to the pool. Breakfast was another disappointment. I specifically called ahead and was told that there were no gluten-free options, but that they had fruit and yogurt. I appreciated being given accurate information before our stay, but I do think the hotel could have made more of an effort to accommodate such a common dietary restriction. I ended up having yogurt and putting together my own breakfast. There was also a cleanliness and maintenance issue outside near the elevator. The laundry room vents open onto an outdoor walkway, and there was a noticeable buildup of what appeared to be laundry lint and dust throughout the area. It was even caked onto the rocks along the edge of the walkway. It gave the area a neglected appearance and seems like something that should be addressed. The placement of the designated smoking areas was also frustrating. Smoking areas were located very close to building entrances and exits, meaning our family sometimes had to walk through cigarette smoke just to get in and out of the hotel. Regardless of local regulations, smoking areas should ideally be positioned away from common walkways and entrances, particularly at a family-oriented hotel. There were also a couple of interactions with management that really bothered us. When the manager asked what task our service dog performs, we answered. She then commented that she has a service dog and that hers is "big." The comment was unnecessary and came across as unprofessional. Service dogs come in all shapes and sizes, and ours is small because we specifically needed a hound for scent work. Then, during the Wednesday evening social hour, which was advertised as running from 5:00-6:30, most of the food was already gone by around 5:45-6:00 and everything had been cleaned up by about 6:15. The wine remained out a little longer, but overall, it wasn't really worth planning our evening around. What bothered us more was an interaction we witnessed near the end. A guest had apparently taken a plate to her room to wash it and returned it to the social area. A manager stopped her and explained that she didn't need to wash it, which was perfectly reasonable. But then, with the guest standing directly behind her, the manager turned to an employee and proceeded to talk about the situation in a condescending manner and laugh about it. There was simply no reason to make a guest feel embarrassed or mocked. Individually, some of these things might be minor. Taken together, though, they created an experience that did not feel like the level of service we expect from Hilton. We've stayed at many Hilton properties over the years, but this is now the third Hilton-brand stay in a row that hasn't hit the mark for us. We visit this area frequently, and with two future trips already booked, we know we'll be staying elsewhere. At this point, we're seriously considering switching back to Marriott.

I stayed here on a whim, mostly due to the convenient location. When I arrived, there was a…read moresignificant delay with checking in because the key card maker was malfunctioning. It was late at night and was pretty frustrating, but they were doing their best. I enjoyed the large room, comfortable and quiet stay, and proximity to Westlake and southlake. A nice area of town!

Overall, I had a very short but good stay. I happen to…read moremissed my connection to LAX at 11pm & decided to find a hotel relatively close to the airport. Upon entering the lobby, I was met with a weird smell that carried throughout the room. When I checked in the front desk guy was on his personal phone with someone (no big deal, I just wanted to sleep for a few). After asking for by ID, he asked for my credit card info, I politely said no. I knew it was covered by my company. He asked again & I insisted it wasn't needed. Then he finally gave me my room key. The room was large, spacious, & overall clean. The bathroom was also very spacious, but I felt the floor was dirty and sticky. Overall, I'm giving it 3.5 stars (rounding up to 4). While it wasn't terrible by any means, I'd just prefer to stay elsewhere.

I would recommend it, because I think the hotels around it are pretty similar in middling quality…read more(from my online research). It does not really stand out to me and verged a bit on disappointing, though this might have been because I was tired from traveling. The room itself must not be one of them that they picture, maybe some renovated/some not? Mine didn't feel renovated at all, instead a bit tired and run down. The shower (which had awful water pressure, barely trickles) had an ugly yellowish color scheme for its tiles. The bed is weirdly high up and medium-firm but comfortable enough. I have become spoiled by hotels that feature Netflix, YouTube, and/or other apps/services in addition to live TV. This TV was a regular TV and nothing more, which is not a huge problem itself. Even so, it was a bit jarring to see, especially since its "TV guide" channel looked straight out of the early 90s. The free shuttle is great. It makes stops anywhere people want, which is understandable, and the airport is huge, so build in some extra time. We had a bit of a scare because the driver was said to be a bit late, but we then got an update a few minutes later that the driver would be on time, and he was! Phew.

During my stay, I discovered multiple cockroaches in my room. I have clear photographs documenting…read morethis. In addition, there was heart-shaped confetti on the floor that appeared to be left over from a previous stay, indicating the room had not been properly cleaned prior to my arrival. The presence of both live pests and visible debris is unacceptable and raises significant concerns about the property's cleanliness standards. I contacted the hotel and guest relations and they have not responded.

I had a nice stay. The room was clean and a nice size…read more Being a Hilton member, they gave a little welcome bag which was nice. Staff were welcoming and professional. I had a quiet stay over Easter weekend. The only 2 issues I had wwre 1, there was one missing towel hook. I know, kind of petty but for the rates they charge I think maintenance could replace that little hiccup and 2 there was no shampoo in the dispenser....I had my own shampoo so it was not ruin my stay but you would think house keeping would check those items....

IDC IDC IDC what every other bad review says. The place was CLEAN and the bed is a CLOUD and THAT…read moreis the only reason I'm giving 5 stars. Check in was awkward, they gave my room to someone else after I chose my room via the app, and then called it a "glitch" which has literally never happened to me. But then they also told me that a HS wrestling team had booked the whole floor I had originally checked into, when the entire floor was vacant on the app just the night before. What a coincidence! All is forgiven though because at least I'm not on the same floor with all of those kids, and again the bed is so comfortable.

Kayla has poor customer service. Sheets were washed but had stains and so did the towels. There was…read morea incident which I will take to higher management.