We had a pleasant stay the Hilton Dallas/Southlake hotel. The room was clean and spacious, and we…read moreespecially enjoyed having a balcony that overlooked the front courtyard and the town square. The staff were extremely kind, attentive, and always willing to help, which really made the experience enjoyable. The only drawback was the king-size bed--one side felt like it was broken or worn down, making it uncomfortable and difficult to sleep. A fun highlight was their "Elf on the Shelf" activity. Each day the elf moved, and guests were encouraged to find him. If you found him, snapped a selfie, and showed it to the staff, you received a drink ticket for the bar. We did it once, and it was a fun, lighthearted touch that added to the overall experience.

Lovely clean spacious rooms with a nice on suite bathroom…read more The pool is larger than I expected but it does lack a pool side bar. There is an option of picking up a dedicated phone line to the bar and ordering drinks to be delivered but this includes a room service charge every time. They are missing a golden opportunity of having a small mobile bar situated just to the side. The inside bar area is beautiful and has a wonderful selection of spirits (especially bourbons). Breakfast was disappointing in my opinion - the continental buffet was nice but sparse on choices. And the cooked buffet was equally disappointing. The sausages surprised me by tasting like they were covered in powdered sugar (they were not labeled but were "maple " flavored). The eggs were rubbery and the bacon was "crunchy crispy". I'm sure that some people would like it but I was not one of them. I do prefer a much more savory cooked breakfast over a sweet breakfast.

Abdul at the front desk was amazing! We had a family of seven with three children and a disabled…read moreadult. Abdul made sure we had everything we needed and did so with a smile. It has been a while since I have experienced such a high level of customer service. Thank you, Abdul!

This past weekend me and my friends stayed at the Westin Dallas Southlake . We were attending a…read morefriend's wedding and we decided to stay here because of the proximity to the venue . We arrived before check in and we were able to get our room which is always a fantastic sign . The room was extremely spacious . The bed was so comfortable I could of spent my whole trip there if I could . The bathroom was modern with the LED light mirror. The only issue I had was that I wish the room had a microwave . There was only one small microwave located in a room that also had a printer and computer in it. The grounds and the property was beautiful and well kept . Plenty of space and seating all throughout the lobby and outside they had a lovely fire place that once you sit close enough to it , keeps you so warm . The front desk staff and the Starbucks staff were very friendly and accommodating . I would absolutely stay at the Westin Southlake again when I visit Dallas . Until next time

Absolutely amazing property, beautiful place and delicious food. We enjoyed our staycation here and…read moreit did not disappoint. They also have a snack lounge on the 4th floor full of goodies.

One of the better Marriott hotels. I stay here whenever I'm in the DFW area. It's clean, modern…read moreand has a nice bar. The gym is small but has everything you need. There is a small outdoor pool you can see from the gym and I've never seen anyone use it (maybe the weather when I've been here). The hotel is right on the 114 which is a major highway so there's always road noise. The staff is super friendly and accommodating. My absolute favorite perk is the Delta room on the fifth floor. It's a pantry with a big selection of COMPLEMENTARY cookies, chips, bagels, muffins, candy, yogurt, hard boiled eggs, waters, juices, and more. I stop there every morning for breakfast and every night for snacks and waters. I wish every hotel had this.

Great hotel as we celebrated my guys Birthday staycation here! It's a nice way to treat yourself to…read morean upscale stay with everything you need within walking distance. We enjoyed the welcome drinks at the bar, variety in the connected Food Hall, quaint Main Street Grapevine retail shopping, food options and wine tastings as well as reservations back at the hotel for the Cave Society. If you are a wine enthusiast definitely check out the Cave Society but make sure you have reservations to guarantee entry. We will visit again and check out the Speakeasy. Side Note: Jordan at the front desk was bubbly and a joy to work with.

Gorgeous Hotel, fun for a staycation/vacation. The atmosphere and main st. area is fun and…read moreenergetic. I love the food hall, such tasty food. As well as the restaurant, it is gorgeous and upscale! I haven't checked out the speak easy, but definitely be on the look out to find it!

Property has been remodeled since last visit. Nice and updated. Rooms are fine and staff is always…read morefriendly. Lobby bar are is nice and location has meeting room options. Valet underground also. Club level is nice.

Love the Marriott Westlake. One of the organizations I'm a member of holds their annual conference…read moreat the hotel. The facilities are top-notch, and the staff is very accommodating. The hotel's bar is a great gathering place for groups of people to sit, relax and chat. I love the bartenders, they're very knowledgeable and personable. The Westlake's hotel rooms are well kept and always clean. In over a decade, I've never had an issue with the hotel or the staff.

Not a bad little stay. I know I say I like new, but this wasn't bad…read more Super convenient to where I was working, spic and span clean everywhere, well maintained lobby spaces, with a nice bar and great bartenders. Desk staff is super nice too. Room was spacious enough. The hallways were quiet. Actually, other than my bud, I didn't see a soul at any point while in the halls. Strange. The ice machine worked. The pool looked clean. They have a pool table. Lots of positives. Here is the major negative. Breakfast. That's it. That's all you get. Just wait. There was some really trippy wallpaper behind my toilet. I do not recommend eating the good mushrooms while staying here. You may get lost for a bit standing at the toilet. This is what I have heard. Here-say I suppose. All in all it was a solid couple nights stay. I would not hesitate to stay here again or recommend it to my colleagues, friends, and family. '25 - 100/111

The General Manager of this property went above and beyond to help me! I'm a woman traveling…read morealone and learned when I arrived at the property that I made a reservation at the wrong hotel and the rest of my party was at another Marriot property. The General Manager waived the penalty cancellation AND got me a ride to the other property! Really appreciate her taking such great care of me! Thank you for showing me so much grace.

I stayed here on a whim, mostly due to the convenient location. When I arrived, there was a…read moresignificant delay with checking in because the key card maker was malfunctioning. It was late at night and was pretty frustrating, but they were doing their best. I enjoyed the large room, comfortable and quiet stay, and proximity to Westlake and southlake. A nice area of town!

Ryan at the front desk made a world of difference for me when I stayed here on a business trip. He…read morewas engaging, polite, and helpful! Had meetings in the early afternoon on check in date and late into the morning on check out date and his accommodation for early check in and late checkout made it so much more convenient for me to attend my meetings and not have to worry about lugging my luggage around. Other than that, the hotel needs to be updated because the room smelled. The only thing that made a difference for that was the AC, which shut off sometime in the middle of the night and doesn't get activated until 5:30 am. The shower head had calcium buildup which resulted in only water coming out of half of the shower head and the outlet at the sink didn't work. Otherwise this would be a five star review. But if it wasn't for Ryan, it would be 2 star hotel for me. Thanks again Ryan!!!!

Overall, I had a very short but good stay. I happen to…read moremissed my connection to LAX at 11pm & decided to find a hotel relatively close to the airport. Upon entering the lobby, I was met with a weird smell that carried throughout the room. When I checked in the front desk guy was on his personal phone with someone (no big deal, I just wanted to sleep for a few). After asking for by ID, he asked for my credit card info, I politely said no. I knew it was covered by my company. He asked again & I insisted it wasn't needed. Then he finally gave me my room key. The room was large, spacious, & overall clean. The bathroom was also very spacious, but I felt the floor was dirty and sticky. Overall, I'm giving it 3.5 stars (rounding up to 4). While it wasn't terrible by any means, I'd just prefer to stay elsewhere.

Not up to standards of a Hilton in my book. Smells, run down and attendee was not understandable. I…read moremight have been able to overlook some of the issues if they didn't charge an exorbitant price in addition to the terrible experience. I will avoid this hotel in my future travels to DFW.

During my stay, I discovered multiple cockroaches in my room. I have clear photographs documenting…read morethis. In addition, there was heart-shaped confetti on the floor that appeared to be left over from a previous stay, indicating the room had not been properly cleaned prior to my arrival. The presence of both live pests and visible debris is unacceptable and raises significant concerns about the property's cleanliness standards. I contacted the hotel and guest relations and they have not responded.

I had a nice stay. The room was clean and a nice size…read more Being a Hilton member, they gave a little welcome bag which was nice. Staff were welcoming and professional. I had a quiet stay over Easter weekend. The only 2 issues I had wwre 1, there was one missing towel hook. I know, kind of petty but for the rates they charge I think maintenance could replace that little hiccup and 2 there was no shampoo in the dispenser....I had my own shampoo so it was not ruin my stay but you would think house keeping would check those items....

IDC IDC IDC what every other bad review says. The place was CLEAN and the bed is a CLOUD and THAT…read moreis the only reason I'm giving 5 stars. Check in was awkward, they gave my room to someone else after I chose my room via the app, and then called it a "glitch" which has literally never happened to me. But then they also told me that a HS wrestling team had booked the whole floor I had originally checked into, when the entire floor was vacant on the app just the night before. What a coincidence! All is forgiven though because at least I'm not on the same floor with all of those kids, and again the bed is so comfortable.

Kayla has poor customer service. Sheets were washed but had stains and so did the towels. There was…read morea incident which I will take to higher management.