I originally came for a one-month stay but I enjoyed it so much I decided to stay for longer. The highlight was the customer service but overall I enjoyed all aspects! Food 3/5 Overall the food is good quality and very well made. The kitchen staff are friendly and always willing to help. There are only a few downsides, the first being that there is no menu for actually ordering your meal. Pro tip: If your food is cold, do NOT try to send it back. There are a variety of delicious milkshakes, the homemade strawberry flavor is the best, 10/10, I recommend! Entertainment 4/5 There is a full program of activities provided for your personal enjoyment. This includes yoga, art, bookclub, walks, and more. The highlight was a dance performance from the staff. Some of them did not appear to be classically trained but it was a free event so I can't complain. Amenities 3/5 There is a laundry room and unfortunately guests are expected to do their own laundry. The only problem being that the dryers do not exactly dry. Upon contacting customer services I was told that new machines would be installed the next day. This was four months ago, please see my review of Lowe's for more details. The bathrooms are good but only open at certain times and staff like to look before you flush. It's weird but they said it was all part of the inclusive all-expenses-paid experience. There are some complimentary meds available to guests. I'd rate the Phos-Nak 7/10 because it's good but not as good as other Phos-Nak I've had. Guest safety is a priority and there were two fire alarms during my stay. Unfortunately the first was my first night at 5am. As I stood outside in the snow, I wondered if it was some kind of weird hazing, "or" I thought, "maybe this is a regular occurrence designed to build character." It was neither, I was just unlucky. Customer Service 5/5 The customer service is excellent. The staff are all so dedicated and hardworking, and were so patient and understanding with my accent barrier *cough* heartburn. To enhance your stay they often organize 'spirit weeks'. I once participated in a 'staff meeting' during which most of us were wearing onesies and someone was dressed in Harry Potter pajama pants. Our attire, coupled with the fact that I had a milkshake in hand made the whole thing surreal. There is one particular staff member who stood out due to her tendency to eat off of others' plates. She once taught me how to insert my own NG tube, and pull it out! Just kidding, that stuff DEFINITELY never happened. Pro tip: If you want any privileges, I recommend poetry as a highly effective tool. In conclusion, I give Veritas 5 stars, 10/10, I highly recommend! It is a great place to recover, to grow, to learn about yourself, and practice stand up comedy routines. In all seriousness, this place helped me make progress that I didn't think I could. Thank you Veritas! read more

I would give zero stars if I could. My experience with the staff was extremely disappointing and unprofessional. Due to HIPAA/privacy laws, I cannot share specific details, but I would not recommend this location based on the care and communication I experienced. read more

Speaking from personal experience, I sought eating disorder treatment from this center and left worse than I arrived. Please do your research before you or a loved one admits to this location. Treatment was not personalized like it was advertised to be on the website so there was a lot of generalization happening. Which ended up making treatment difficult for individuals differing behaviors. The patients were honestly the most helpful/supportive part about my experience there. read more

I sought help for my daughter. I allowed her to go there to see what it would be like. Within hours, during which she primarily slept, they recommended a very strong medication for bipolar and schizophrenia, which I promptly declined. Turns out one of the side effects is rapid weight gain. That's how they get their results? From utilizing medication that isn't appropriate for the patient!!!!! Very self serving. Got my daughter out the very next day. Months later I received a bill for 12 DOSES of various medications they say they gave her during her 27 hours there. She said she remembers taking two doses of medicines so I can't decide what is worse the fact that they are indicating that they gave her 12 doses of medicine during those 27 hours or the fact that they're billing me for medicine that they didn't give her? There is something very wrong about this whole thing, and I would like to dive further into it. read more

as someone with experience with other eating disorders facilities, this is the worst treatment i've ever received. the staff here is completely ignorant, authoritative, and undereducated. over the weekend two people were outside having panic attacks in the hallway, crying and frantic. instead of the TAs being supportive in a time of such distress, they just completely walked past us, not even acknowledging our existence. the next day, a similar event happened, but instead the TA just authoritatively told me i need to get inside the group room, never asking what was wrong or how they could support this time of distress. the uneducated staff makes remarks mocking clients of privileges we are unable to have in a time of suffering. saying "how cold they are and how they are going to grab their coat and blanket" as we are unable to have either. i'm from the midwest and traveled down to georgia for the treatment needed. yet i was dressed as if i was going skiing, wearing 2-3 layers. as i could go on and on, i have never felt something so inhumane. entering atlanta as someone who needed medical stability and emotional comfort, this place only saw me as a case number. this place is a buisness, and it shows. read more

This place doesn't care about their patients whatsoever. This place is poorly run and extremely understaffed. If you want to feel like you are in a prison instead of in recovery this is the place to go. The rules you have to follow while at Veritas are ridiculous and you are treated like a child. Adult hospital my ass. They ran out of my prescriptions which made me experience with drawl symptoms. What kind of hospital does that? And if you think you are here on your own free will during your stay you are incorrect. If you leave AMA you have to pay out of pocket instead of your insurance paying and believe me you WILL want to leave via AMA. So unless you are rich STAY AWAY!! read more

From personal experience, this place is a literal prison. While I understand that some safety measures have to be put in place for the safety of the patients, the rules and regulations felt excessive and extreme. There was SO much downtime, very few group/individual therapy opportunities, and absolutely none of the activities were helpful, interesting, or provided bonding experiences between patients. The food was bad. And I mean BAD- why would they make the food taste inedible at an eating disorder treatment facility? Also, the supplement system was weird and confusing. Plus, a lot of these rules/systems were never really conveyed to the patients. A lot of the staff were really good and clearly trying their best, but a lot of the staff was also really bad. You could tell they didn't care about the patients or their jobs, and would get annoyed with patients for asking to do simple tasks.... Like using the darn bathroom. Also, there was almost no schedule. We would be randomly pulled out of activities to go to individual sessions for things with no notice whatsoever, we were rarely, if ever, given treatment progress, medications were started without this being conveyed to the patient, and the lines for the medication actually made it difficult to be on-time for things like meals. A lot of my day was spent waiting for incompetent nurses to do their jobs. I felt like I was struggling more at Veritas than I was on my own. Honestly, it was so difficult to get any form of answers/updates from my team, and I couldn't help but feel like they just try and keep you here for as long as possible so that they can make more money from your insurance. Plus, the AMA system is totally wack and never really explained to patients either (surprise surprise.) The only reason this review gets two stars instead of one is for the therapists, some of whom I thought provided an excellent support system, and a few of the staff, who clearly put their heart and soul into trying to make this place more bearable for the patients. Do NOT come here without understanding the prison-like nature of Veritas- if that isn't your vibe, please look elsewhere for better treatment options. read more

Veritas helped me so much after a string of disheartening treatment attempts. I may not have been grateful while I was in it, but looking back I'm very thankful for my time at Veritas! read more

I am the father of a 15 year old young lady with a eating disorder. This disease is extremely tough to deal with for anyone involved. Veritas does an outstanding job dealing with the patients. Veritas has some shortcomings, but overall they are a great place to get help. Again...this disease is tough and I am not sure there is any perfect place out there. We were treated with respect and they went over and above to help parents understand exactly what the ED is like for their child. read more

As a father of a child with an eating disorder who has seen his daughter fight this illness for over two years and who has sent his child to various programs I think I am qualified to give a review based upon what I know to be the truth. Veritas is by far the best ED facility in the states. They have the answers and they know what they are doing if you are willing to put in the work. They help the child and the parent to not only deal with the disorder but they teach both how to overcome the disorder. I am not going to lie and say it is easy, but I will tell you it works. The staff is simply fantastic. read more

I have a long career as an excellent psychiatric nurse. Veritas has no use for that statement. They do not value their nursing staff and as a result , nurses are fired/leaving constantly. I was expected to be the only nurse with a new nurse for days in a row with no help from the manager who said she would be there if we needed her. Had to manage patients and meds on three separate units all at one time..impossible and unsafe.. I begged her to come in when the place was chaos for 3 solid days who no help in sight. I was fired right after I asked for help , when I reported a mistake I made during that chaos. And the manager refused to come in and help. It was not an offense that required firing but the manager was hostile. They admit patients who are too dangerous to be on the unit and expect us to adjust in an environment that is unsafe for suicidal patients. Unfortunately they leave many good patients scared to death that they will be assaulted. Meanwhile they want us to work even harder so they they can reap the profits. The owners forgot to pay their license to distribute narcotics so that the nurses had to wait until they renewed their license to give those meds to patients. Highly disorganized care in many aspects. Nurse managers fired and leaving staff with no managers for months... Bringing in a new computer charting format and no staff teaching ever done on roll out. Fly by the seat of your pants and you are lucky if you last a year. read more

I went in for a tour the other day and all the staff I met was so welcoming. On the tour I was informed on everything I needed to know and I felt a very positive vibe coming from them. The rooms are up to date and always clean as well as the whole veritas clinic. I didn't get to go in the kitchen but it seems to be kept up well. from what I was able to see I wanna say thank you to all staff for putting their education and time into being there for everyone and helping us get through these times. read more

Veritas Collaborative in Durham should be closed down! I found this facility to be a fraud. They present a facade of what the program is and what the activities are during the day which doesnt happen. I know, I was an outpatient and not a young naive 20 year old who didnt know betyer. As an adult in mid life I saw through this charade . Veritas Collabrative charged my insurance company thousands of dollars a day, not to mention what I had to pay as a hefty co pay. Does the word SCAM come to mind? Run from this place, please. Veritas Collaborative in Durham did me more harm than good, without a doubt. I'm still healing from my time there and it's been over a year. I'm happy to talk with anyone who is considering this facility. Choose differently . Upon leaving I was refused a survey. I encourage you to look for a facility that wants your best interest at heart instead of your pocketbook. I could say so much more that I found disheartening and unethical about this place. Search for another facility! A few of the ethical employees I found there wanted to help but the overall program was such a joke. I couldn't believe they were charging BCBS insurance probably thousands a day for outpatient care. Somebody is making a ton of money. Look for a not for profit where you your well being is most important. I am not one to write reviews normally . I hope you find what you are looking for with a program that has your best interest at heart. read more

If I could give "zero" I would. I initially thought this place would be scary and yes it was! It is fancy and has good interior design, but that's where the compliments end. Majority of the staff are extremely young and unprofessional. The therapist are mean and judgmental, in a psychiatric setting, one must not pass judgement, but me and my family were labeled because we lived far away and could not attend all the group meetings/therapy sessions. Then, all the children and family mingle together, which is a nightmare. The structure of the place should encourage self-care and therapy priority, then judge you for making a friend. I was later told that the inpatient stay does not help the client rather for weight stability, which was "so not discussed at admissions". The front desk clerks are delightful, but behind those other doors are some egotistical people. The financial lady over insurance lied to me telling me our stay would be covered, then when the deadline came she was very rude to me and said "I was not following directions, like she told me". Go to another place, find another option, or pray your family member make it out, with some sanity and not come out worse than they came! read more