We closed on and moved into this house in the beginning of July. We contacted you to have the services moved over. Through an error in your system, the services were not transferred correctly. Today, a Friday before a holiday weekend, we find our power has been disconnected. No notice of any sort. I contacted customer service at 3:30, set up our account again and was assured power would be restored in an hour or so. Power was not and has not been restored. After calling back, I am being told you will not be able to restore power until Tuesday. By that time our freezers will be defrosted and all of our perishables destroyed. We have purchased 3 coolers and intend to try to ice down as much as we can. You have created a cost burden as well as a great amount of frustration. This has been an abysmal level of customer service. I am only sorry you have a monopoly on the area so I can't do business with your competitor.
Edit to Add: Power was eventually reconnected early Saturday morning, after hours of phone calls and being told over and over we would have to wait for Tuesday. Eventually, night ops told us around midnight that power MAY be reconnected when their computer system recovers. Power was reconnected after we bought ice and coolers to save as much food as possible. Still, no notice was given, no door tag was received. read more