Called The Rooter Works to provide and estimate to fix a running toilet. This is a very simple…read morerepair requiring either a new flapper, fill valve or tank seal. The technician quoted me $700 for a new tank kit, valve and supply line. All of these parts are typically less than $50 and likely were not necessary. I called another plumber and the estimate was $145 which is about what it should be. Buyer beware if you hire The Rooter Works, they are robbing people who don't know what a certain repair should cost.

there was perfect communication directly with me until they came to the house. Their mode of…read moreoperation is to not provide a quote until they show up. I was not at the house due to a work obligation when they called and arrived 10 minutes later (so I had no time to react). Once they saw the easy job a simple snaking of a tub drain, they rushed a quote in from of the lady of the house, talked her into thinking it was competitive (over $400 for a simple snaking that was 10 minutes!!!) and left without any call to me. Prior to this exercise, they called constantly.... Beware that they are horribly overpriced and opportunistic!

We noticed there were some cracking in our stucco so we called Kyle to come out and take a look…read more From the moment he came in he was very professional and nice. He didn't beat around the bush about anything, he explained everything he was seeing and why it was happening. We had 3 other companies out and not one of them explained anything. He was honest and worth the fee.

Spring is here!!…read more This company has done some work for me in the past and once again they exceeded expectations. I had some water in my crawlspace on the west side of my home. Kyle came back out and said the water's getting in because my chimney is pulling away from my house. He said it will need to be pinned but first he gave me some DYI ideas including a product called sikaflex. I appreciate Kyle's free estimates and honest approach to business. Great company!

I had the best experience with this company this week. Not only were they responsive and quick to…read moreassist with a problem I was having. The technician (I wish I could remember his name, I'm so awful with names) went above and beyond to help with an issue that he didn't need to. Pointed out a water leak that I didn't realize was as bad as it was, stayed to ensure it had stopped, and then assisted with helping me with the water issue, and even cleaned up a mess that he didn't need to. Truly next level exceptional service. I will never use another plumber again. They are so upfront with pricing and I really felt I got my moneys worth.

5 stars as usual for Muetzel Plumbing. Water heater leaking. Water in the basement. Needed a…read moreplumber quick. Called Muetzel. They sent a couple of guys out. Replaced a valve. In and out quick. Didn't try to sell me a replacement water heater. Just the simple, quick fix I needed. Saved a bunch of money other companies who might've tried for the bigger sale.

Do not use this company!! I hired them (Antonio) to install a drain vent. The repair leaked…read moreimmediately. He came back to "fix" it, but once again, it leaked. He did not check his work and charged me $470 for under an hour of service. When I asked for an invoice, I did not receive one. When I questioned if he was licensed, he told me he had a law degree. The list goes on... DO NOT HIRE!!!

I needed my water heater repaired for my property while I was out of town. I got a fair estimate…read moreand within a few hours the water heater that I thought was going to need to be replaced all together only needed a repair. The technician was honest and upfront with what actually needed done. He even sent me pictures of his finished work! I really appreciated being kept informed and not being over charged! That's rare nowadays.

I want to give a shout out to Rick. I did not use his services, but he was super helpful over the…read morephone listening to our issue, and pointing us in the right direction. He saved me from getting scammed by Roto-Rooter. My issue ended up being a city problem, not a broken pipe. That was determined by Chuck "the best in the city", DrainMaster, Rick's referral. I am super grateful and appreciative. I was also able to save a ton of money. I will keep Rick on file for any future projects.

If you want something done right....do it yourself!…read more Paid Erickson Septic Service $1700 to put in a new lift station pump a little over a year ago. After the tech left, I plugged in my old pump to troubleshoot it. Turned out my pump wasn't even bad! It worked just fine! The only problem was the electrical connection in the sump hole. Fast forward to today. Circuit breaker tripped and wouldn't reset. I removed the lid and pumped the water out to find the plug was water logged and shorted out. The problem is, since it is below ground, they were supposed to put it in a waterproof box! I called Erickson to give them the chance to correct the inferior plug installation and they told me they didn't want the chance and pretty much tough luck. So, I paid $1700 for a pump I didn't need and a bad plug installation that failed. Way to go Erickson! I guess I will fix your mistake now.

no leaks, looks good. Gutter guards busted from workers feet. That cost us. bird bath knocked over…read moreand broken into pieces. wouldn't even thrown it away for us. Threatening emails and texts received even though we paid in full. think twice

EXCELLENT. First class roof replacement! Project Manager Jason was great to work with start to…read morefinish. Large crew was on time and worked efficiently. Cleanup was excellent. We definitely recommend this company.

Over the past couple of months my parents and I were looking to remodel the main bathroom at our…read morehouse. We got a couple estimates at the end of covid, but waited to get a couple more estimates. I looked on Yelp and saw that Firelands construction had a 5 star rating and responded very quickly for estimates. I sent them a request and they came out and my parents liked him so they hired him. We also had some drain issues which caused them to start the demo earlier than planned. July 17th, we were told there was black mold and we had to leave the house for safety issues. The black mold was in the bathroom that was being remodeled as well as the other bathroom(they back up to each other). Fast forward to July 4th weekend. We were in a different hotel after leaving the air b&b for a week. I get a call saying they are almost done with the entire job. I knew that was a complete lie, because I had been going everyday to check on the house and get the mail. I called the contractor and basically told him he was lying. He showed up at our house so mad because his workers lied to him. Then he had another worker over and was trying to get him to drywall over the black mold. The other workers wrote their name on the floor instead of replacing the subfloor where the black mold was. They put the new flooring over the top of the old sub flooring which was damaged from the mold. He apologized and said they would fix this immediately. Originally, Scott told us that the one bathroom we planned on remodeling would take 10 days. He said he would have a crew out first thing Monday morning after the 4th of July weekend to get the job done. I was really concerned because I did not see much material in our garage. But again, we signed a contract so we really did not think we had any options. Fast forward to July 16th, the Friday the promised to at least have a sink, toilet, and shower installed so we could move back home(that was between the two bathrooms but we didn't care). Then they started pressuring me to have my parents sign the contract for the additional bathroom we needed remodeled. I explained my parents were not comfortable signing anything. Ashley, Scott's wife said she would put that date in the new contract for them to sign. This never happened. On July 16th, at 5pm, Scott came with 4-5 people and did some work. It was the worst quality. They ruined our carpet with paint and grease stains. They swept wood scraps in the hole where the toilet goes. Additionally I'd like to add, that Scott would come for 5 to 10 minutes and say he had to go to Lowe's or Home Depot. He was always leaving to get the supplies that he was supposed to have ordered in June with the deposit we gave him on both projects. July 19th, Monday. I stepped outside and noticed one of my grandmothers rings next to the swing. One of the female workers was messing around outside but I didn't think anything of it. When I saw the ring I immediately went inside to where it was kept in my moms office desk, and the other ring that was with it(also my grandmothers) was gone. I was so upset, but I am working from home and had to finish out my day. Not even 10 minutes later I got a text that my credit card was declined and possible stolen. Long story short, this girl stole two of my credit cards, $300 in rolled change( we had a garage sale and I had it rolled and counted to take to the bank) my grandmothers ring, and a gift card. I filed a police report with the name Firelands Construction provided me. Supposedly she used a fake last name and address when she filled out her application. July 27th. We were lucky to have one worker come to work the last few days. However he wouldn't have been able to do any work because he didn't have any supplies. So we went out and bought everything to finish the project. I would text Scott daily practically begging for the supplies to get the job done. I also need to add that some of the supplies that Firelands DID provide for the project were not even the items we picked out for the remodel. We were kind of stuck and desperate to move back in so we just accepted the items. Scott promised this special order tub we picked out would be delivered on July 27th. I asked him and asked him to get me an order number so I could confirm and he never did. I went to Home Depot and they said there was no way our contractor could have bought that tub. You have to go through Home Depot to get it ordered and installed. Scott then told me rebath would contact me to install. When they called they said it would be 6-8 weeks just to schedule a time to measure and a couple of months for the supplies and for an install date. I would highly recommend hiring someone else for your remodel or construction project. We were jerked around so much and lied to on a continuing basis.

First off, the owner Scott is a really nice guy and very hardworking. This company said all the…read moreright things, but when it came time to deliver they fell short consistently. Hired them to remove wallpaper, paint, remove some built ins, update a basement and restore a fireplace. The first paint job they did had to be redone because it wasn't right and there were people just hanging out in my house like it was their lounge spot. Then we found a water leak which pushed things back understandably, but I was told multiple times everything would be done by a certain date. I said I'm not sure that's realistic but was still told it would all happen by the date. Gets closer to the date, not looking on track, got told a crew of guys is coming out to finish it, and they never show up. Finished a little over a week late with the owner coming out to do the work between 10 pm and 3 am. It was clear they rushed it at the end as the work was sloppy, I had to go back and fix multiple items myself because I couldn't get them back out to complete the work (like window trim that wasn't replaced leaving a hole in the wall, loose fixtures, etc). It was obvious that the project was not a priority for them. I was told after they started work that they just landed an apartment contract and that was their main focus. So if you're looking for a commercial property then I have no clue if they are good or not, but I certainly wouldn't hire them for any residential property work. The final straw and reason I posted the review is the recent pictures on their Yelp profile are fake. The pics that say "remodel" of the bathroom, kitchen, living room, dining room, bedroom, hallway, office... those are all pictures of my house before they ever started doing any work. So if you like the way they look let me know and I'll point you to the company that actually did that work. I was ready to let go of everything else that happened but posting photos of work that isn't yours and passing it off as your own is just shady.

Radon systems did a very good job. The estimator answered my many questions, and the installer was…read moreon time, professional, and instructed us on how to periodically check the fan and pressure gauge. The radon has decreased significantly.

My experience with Radon Systems was a bit of an ordeal. Initially, the estimator misinformed me…read moreabout the feasibility of mitigating radon in my home, stating that the upper slab that most of the house sits on couldn't be reached from the basement. However, after receiving contradictory quotes from other companies, Radon Systems revised their assessment, acknowledging that the slab could indeed be accessed from the basement and I booked a time with them for an installation. When the installation date came around, the tech and a trainee arrived and told me that the system would be tough to install and couldn't be done without removing a dryer exhaust vent that was blocking the path that the radon system would need to take. I was told that the dryer exhaust vent was taped in with a type of tape that wasn't designed to come off and I might need to hire a handyman to remove the pipe and schedule a new install. This was frustrating as the original estimator had not mentioned this at all and after waiting a month for this install date and making arrangements to be at the house during the installation, I now had to wait almost another month for a new installation. Also, I found out later that the tape came off the dryer vent very easily and could have easily been removed in a few minutes to allow the installation to proceed on the original date it had been scheduled. Then, when the next installation date came, the tech that came was just the trainee from the first installation attempt, who took roughly 12 hours to complete the installation (what I found online seemed to indicate that a radon system installation job usually takes 3-5 hours) and needed to call a more experienced tech for help countless times throughout the day. There were numerous issues along the way, including problems with wiring the system, and after he said that the job was finally done and left, we noticed that the radon exhaust pipe in the basement was incredibly loud and actually was not even connected to the part of the system drawing in radon from the sump pump. Although the tech was very courteous, a hard worker, and was trying his best, this was clearly a job that required someone more experienced and it's frustrating that the company decided to send him by himself, especially when this tech admitted that this was his very first solo installation of a radon system in a residential house and both people that had looked at the house earlier from Radon Systems said this would be a tough job. After talking with Radon Systems again, the owner sent another tech to correct the issue of the pipe not being attached. He then said he would be back to fix the electrical, which had not been wired well, but it was only after multiple follow ups that a tech was finally sent out. I was then told I would get the results of the radon test within a business day or two. After almost a week passed, I followed up and they finally sent the results. Although the system appears to be working now, the path to getting here was not pleasant and could have been avoided by Radon Systems prioritizing customer service and satisfaction and not just trying to cut costs by sending a brand new tech to tackle a tough job.