My friends and I recently went to The Experience Escape Rooms in Cave Springs for the first time. We were scheduled for 8:30-10:00 PM on a Friday. We arrived about 10 minutes late, thinking it was just a drop-in window -- completely our misunderstanding. But the way we were treated was unacceptable. Claudette, the employee working that night, immediately scolded us like children for being late. She raised her voice, spoke down to us, and made the whole group uncomfortable. This was our first time ever going, and instead of welcoming us, she made us feel like a problem. I had already paid online for 7 people, and 2 more of my friends joined, making 9 total. Claudette told me she needed my card but never explained why. I assumed it was to verify my online purchase -- not to charge me again. Three weeks later, I checked my bank account and found out she charged me for tickets my friends had already paid for themselves. I went in person to calmly resolve the situation, and again, Claudette immediately became defensive and rude. She raised her voice, insisted "I can't help you," told me I was "on camera," and claimed my friends had spent their money "next door at the asylum." She refused to let me speak to the owner and continued arguing, even though I stayed calm the entire time. So I left and disputed the charge. Two days later, the owner called -- not to apologize, not to address Claudette's behavior, but just to question why I disputed the charge. That was the final straw. Never coming back. Terrible customer service. Friends and family -- stay away. There are plenty of escape rooms in NWA with amazing staff and better communication. This place is not worth the headache. read more

The Experience Escape Rooms - Charges - Escape Games Near Me - Cave Springs, Arkansas

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Super fun experience. It was my gf and I's first time doing an escape room and we ended up liking it a lot. The staff were helpful and the room was detailed and intricate. read more

Great experience! Enjoyed our first escape room with my grandson, so much fun. One hour flew by!

So much fun. Great birthday party for teen girl. Can't wait to go back with my friends!

My family and I have been to quite a few escape rooms around the country. The one we did here was one of my favorites! We did the secret agent room and all the puzzles were super fun and interesting. Would definitely come back again! read more

Great experience! The rooms are very well done and hard but not impossible. I went with my 8 and 10 year old and they LOVED it.

Very welcoming staff. Great time with the family. Tough room, but almost got out. They were great help when we were stuck.

We are E.R. junkies and were headed for a mini-vacay on the way to Eureka Springs with my 9yr old daughter. We decided to see if there were any rooms along the way. Googled and found The Experience Escape Rooms. I gave them a call and they told us to come on in and they would fit us in. Great owners, good value, amazing aesthetics, and fun puzzles! I don't want to give away too much but this place is worth the stop and run through! read more

We loved this place so much, we did 2 different rooms in 1 day! It is extremely affordable - only $25 a person - and SO unique! We did the Al Capone room (highly recommend, but hurry! they are ridding of it soon to keep things fresh!) and the newest one, Train of Thought. Claudette was our escape room hostess and she is a BLAST! So sweet & just so much fun. They have signs, win or lose, to take a picture with after your game concludes, as well as a giant map of the United States with push pins to indicate where you are visiting from. If you're up for a challenge, I highly recommend visiting! read more

We booked the entire room for my son's 15th birthday. He had 7 friends and cousins with him for a total of 8 13-16 year olds. They are teenagers, but they are all very respectful and generally good kids. The employee who greeted us was very rude, to me, but VERY VERY rude to my teens. It was very uncalled for and definitely dampened our experience and night. read more

Below you will find reviews from middle-school aged participants of a mini course focused on honing problem-solving skills in the context of escape rooms. "Our time at Experience Escape Room was very pleasant. We did the Abstrusus museum room and were a group of six with 7th and 8th graders. We had done an escape room before this and didn't escape, but this time, we escaped with 14 minutes on the clock. It was pretty challenging, so I would rate this a solid 7. The staff was really nice and told us helpful hints. From my group, our satisfaction level is another solid 9. I would definitely recommend this place!" "Overall, our group of five middle schoolers and one teacher enjoyed the Experience Room. We were part of the Jesse James Wild West themed escape room, and it was great! It was a little cramped occasionally, but we made it work. We escaped with seven minutes left. It was a good difficulty level, but it could've been a little tougher at times. Even after all this feedback, we would still go back and try another room. We enjoyed our trip and thank The Experience Room for having us, and their great hospitality. We had a great time! We would give this escape room a 3.2/5." "Our group of 6 middle schoolers enjoyed our time at The Experience Escape Rooms. We had lots of fun in the Jesse James escape room. Our escape room was western themed revolving around Jesse James. We were very challenged, but we did manage to escape. The staff was very nice and helpful, and they gave us hints when we needed them. For example, when we locked ourselves out of one of the rooms. Overall, we had an great time at The Experience Escape Room and would like to come again!" "We loved the Abstrusus museum at the Experience Escape Room mostly because of the technical part. We also liked how it made us work as a team and not just individually. You also had to use everything around you. There were many surprises and we enjoyed all of it. It is a little cramped for six people ages 12-14 though so if you are planning to go with friends, make sure the number of people is under six. We would rate our experience level an 8/10. The owner was very nice to us and was very willing to help like when he gave us three clues and you could also ask for 4 clues on top of that." read more

Great time had a good time with my buds the people that worked there were so friendly and I really enjoyed it I highly recommend it and would go back read more

This was our second visit to this location. Last summer we did their Al Capone room and this year we did the Jesse James room. Last year there was a male host who were very friendly and helpful (I seem to recall our host last year was an owner). It was a good enough experience that we came back this year. Unfortunately our experience this year wasn't nearly as pleasant. For starters, the hostess was not wearing a mask during this COVID-19 pandemic and repreatedly came within 6 feet of us. She was not welcoming and we were left with the impression that waiting on us was a drudgery (we had reservations for 4). As we came in there was another group of cutomers in the lobby, probably six, and none of them were wearing facemasks either. This is during the same week when Arkansas issued a statewide face mask mandate as coronavirus cases surge. After our hour was up we had not solved our puzzle but felt we were close. We asked the hostess what we had missed and she refused to tell us saying, "I can't give you the answers because you might come back." She then scoffed, "you weren't even close" and this came across as somewhat demeaning. Last year our host was very gracious and at the end of the experience he explained what we had missed. My three star review is an average of our five star experience in 2019 and are one star exerience in 2020. read more