I would leave negative stars if it was an option. Went in for eye exam and ended up ordering glasses from this overpriced company. Got notified that glasses were ready for pick up. Drove in to get them to only find out that they were broken. They supposedly reordered them. 2 weeks later got notified that glasses were ready for pickup. Drove in, only to find out that they hadn't even been reordered. Asked for a refund and I'd just go somewhere else to get the glasses. They refused. Horrible customer service and shady operation! Stay away!! read more

I was attended to quite quickly for my 10:10 AM appt when I arrived a little early. I was called back for the initial eye tests at 10:40 AM. I didn't catch the name of the assistant optometrist but she knew what she was doing. Each of the workers were professional and put up well with my strange sense of humor. I was a little concerned about another appointment I had at noon but I didn't mention it, I just called ahead and said I'd be late. I found a very nice pair of frames and thought I might need frames for sunglasses. The sign said buy one pair get one free so I thought for any 2 frames and lenses, I would be paying for the more expensive pair. The free pair was for either sunglasses or reading glasses and there were about 25 frames to choose from that had stickers on them. I went ahead and purchased 2 pairs at full price and got the third pair for free. A couple hours later I got a call from EyeDoctors and I was told I couldn't get the 3rd pair for free unless I paid an extra $45 for non-reflective lenses on both the first and second pair of glasses. I thought about my purchase and told them I'd come back in to pay the extra $45. Returning to EyeDoctors, I weighed the pros and cons and decided 1 pair would be sufficient with some clip-on frames. I thought I would pay them $10 to change the order and found out it would be $40 to cancel the two unnecessary frames. I waited about 10 minutes for the changes to be made and ended up with a slightly higher bill than it would have been without sunglasses or "free glasses". I wouldn't rule them out as a place to go but a couple of changes to make it more convenient for customers to purchase glasses would help. I wish them the very best! read more

I have called them 6 times. I need a refill of contacts, they have not answered. Called for the first time on December 31st. Still haven't heard back, called the Hunters Ridge location, go to them. They answered my call, and tried to help but couldn't. I have no contacts and have called 6 times. Very unhappy! read more

This company practices double billing with their patients on a consistent basis. They will send you an additional bill for services, usually 20-30 percent more than the total cost of your last visit, and say "insurance denied x y and z". If you try to argue they will threaten to send it to collections, and cite the long document you signed prior to "care" stating "any thing that insurance decides not to pay you are responsible for". They will lie to you about what your insurance does and does not cover just to get you in the door, then they send you the extra bill weeks later with the threat of collections / credit damage. Stay away from the Eye Doctors! The are con artists who are proud of ripping people off for a living. read more

I went in for my appointment on 02/28/22. The doctor was very pleasant as was the staff. I waited the 2 weeks (10 business days) to go in and get my glasses as I was instructed. When I tried the glasses on (03/11/22), I couldn't see a thing. I advised the employee there that the glasses were horrible. The employee proceeded to twist, bend and contort the glasses having me try them on over and over. I advised the employee that no matter how much adjusting she did, I would not be able to see out of the lenses. She proceeded to twist the metal on the nose pieces. Finally, I requested that she stop bending them as the metal would become weak thus causing them to break later. The employee was very defensive and kept insisting that it was perfectly fine for her to continue. I requested numerous times that she discontinue trying to adjust them and she never did. She then called another employee (Cynthia) out to assist. Cynthia immediately took the glasses and started twisting and contorting them in the same manner. As she did, I stood and held my tongue. She requested to have me put them on again and I advised that it did not matter how many times I put them on, they were no better and it actually felt like when I get visual migraines. After much hemming and hawing, I was finally advised that they would have to send them back and that it would take another two weeks before they got them back. I said nothing and left. I later called to just get a refund and kept getting the answering machine so I went to their website and filled out their "Contact Us" information in hopes that I could finally talk to someone. I finally received a call from Cynthia stating that she would refund my credit card and that it would take 2-3 business days to reflect the credit. After hanging up the phone with her, I remembered that I needed to verify that she would advise my insurance company so that I could purchase elsewhere. I called right back (after hanging up the phone with her) and got their voicemail again. I left a message and no one returned the call. I waited until the next day and went on the website again and filled out the "Contact Us" portion and never received a call from that either. In short - I would NOT use this provider ever again. The doctor was good but trying to speak to any human is nearly impossible! I'm still awaiting my refund and will update this review with future outcomes. UPDATE: I was never contacted directly as requested. After my review, I received the following email: good afternoon mrs. keri i apologize we missed your phone call just getting back with you about your refund that was completed yesterday this does return any benefits used however this may take time to process on the insurance side of things but another business would still be able to call and verify if not showing in their system as available but yes benefits have been returned on our end To The Eye Doctors - I know help is hard to find right now. Please have an employee handle your customer correspondence and interactions with some form of education and manners. read more