I'm from out of town. I Just visited today due to a potential serious concern. They were fantastic!…read moreSaw me same day and quickly and thoroughly checked everything. Very kind, professional and efficient! The entire experience was wonderful. Thank you WCEA!

I love these guys. They are the best. My sight is 20/200 I would be blind with out them. I take my…read moreentire family to them. Mom had cataracts after surgery she hardly ever wears her glasses,

Worst customer service I have seen. The gentleman who answers the phone at the call center is rude…read moreand worthless.

My rating would be zero if I could. Thus is not based on the office or personal in Boone, NC. They…read morewere very friendly and kind. I went in on 09/07/2024 for an eye exam and also bought a pair of glasses. Ms Joann was very helpful and pleasant as was Dr Emily Skully. Joann correctly figured my cost and I paid that day. One month later I received an additional invoice stating I still owed $161.40. After a 4th notice in early December and a threat to collect. I once again contacted Ms Joann in the Boone office. She assured me I only had to pay the original cost on 09/07/2024. She also found that her billing department refiled differently which was in error. Long story short, it took me several calls to billing over a period of another 4 months. Each time I called I got.the same story from each different person. It was turned back to my insurance and they were still waiting on them to respond. Even though my insurance stated the they did received the claim 3 months after it was filed (or so I was told), and replied 2 days later (6 weeks ago). During my several calls to billing, I had asked to speak to a supervisor, the standard response was that the super was busy but would call me back ASAP. 8 times and I never received a call back. After so many calls I was finally able to reach someone with intelligence. They did not resolve my issue so I once again I contacted Joann in Boone. She kept me.on the phone.as she personally rectified the situation and was able to resolve this and issued a refund that day. Finally 8 months later it was done. The billing department I had to deal with all those months were the most rude, incompitent, and noncaring I have ever seen in my over 70+ years of living. Thanks to this experience, I will never use this company again. Amen

We've used the Walmart Vision Center in Boone for years and they are amazing. The staff is so nice…read moreand knowledgeable. Rodney, Savannah, Jordan and David know us by name and are always happy to make adjustments for us. Great customer service with a smile....and you can't beat the prices! Less than 1/2 the cost of what we paid at our eye doctor.

We showed up on a Saturday after the web site showed they were open…read more We arrived at 11 am and they were closed. One of the sales clerks said they do this all the time.

while visiting banner elk, I needed my eye glasses fixed. walked in and was taken care of…read moreefficiently, professionally and with a smile. to top it off, no payment was required. I can't say enough of how nice they were. appreciate everyone in that location!

As with Chad R. my multiple visits over 3-4 months have also been full of missteps and issues…read more This was a long description, but let's just cut it down to the fact that, for the next year, I will have to wear glasses that are the wrong color and the progressive prescription isn't correct. I can't see the dashboard of my car and I have no peripheral vision. Maria in Banner Elk is a saint to try and help, but to no avail. Now I have to deal with it.

Our family has had dependable, personal service from Steve Jacobs and his staff for about 20 years…read more We wouldn't go anywhere else. (BTW, Yelp is listing me in Bedford. No idea why. We live in Blacksburg.)

Dr. Jacobs is great and very knowledgeable. My entire family and I went to his office. The staff…read moreare also very nice and friendly. Things I miss being away from Blacksburg!

Had my SLC lasik on Valentines Day and Dr. Oursler was amazing! He speaks in terms that you can…read moreunderstand and definitely answers any question that you have! I chose Graystone Eye because they have a lifetime guarantee so if your eyes diminish they'll touch them up as long as you keep up with your yearly appointments! I HIGHLY recommend!!!!

From the owner: Graystone Eye provides comprehensive eye care services across Western North Carolina, offering…read moreadvanced medical, surgical, and routine vision care for patients of all ages. With locations in Hickory, Lenoir, Boone, Lincolnton, and North Wilkesboro, Graystone's expert team of ophthalmologists and optometrists specializes in cataract surgery, LASIK, retina care, glaucoma treatment, oculoplastic surgery, and pediatric eye care. Graystone combines cutting-edge technology with compassionate care to deliver exceptional outcomes, making us your trusted provider for complete eye health and vision services throughout the region.

Was in summer of 2024 for my yearly exam. I presented my insurance card and they processed and I…read moretook care of what I was told I owed. April of 2025, I get a bill from HFE for $500. It seems as though they used my old insurance info instead of my new one. I have tried calling and also emailing to get a meeting with the owner to see what can be done (as I am on a fixed income). Crickets! Seems as though it doesn't matter that someone else was to blame for the error, it remains my problem. Have been a customer for 20 years. I would have expected better.

Needed a prescription check on my glasses from a different MD. They were kind, courteous & accurate…read moreAND no charge $$. Gave me their findings in writing.