I have regularly had my hair done at Ulta salons for about 9 years. We move frequently for work so…read moreUlta gives me consistency in products and service. The salon keeps track of colors and products used so they are available when we move again. I've been going to the Fair Lakes Ulta every 6-7 weeks for just over a year. The store is always clean and I am welcomed upon arrival. Ashley, my hair stylist is friendly, professional, and skilled. She always asks questions and makes recommendations before starting. Personally, She always thanks me, is gracious and kind. She is in her early 20s and frequently talks about her family in a positive way. She lives within a few miles of her family and is always happy to talk about spending time with her younger siblings and traveling with them. She is smart, kind, and truly seems to leave positivity with everyone she comes across. She has such good energy. I leave my appointments feeling beautiful and relaxed. Thank you Ashley and Fair Lakes Ulta.

The customer service needs improvement. We walked in looking for a specific cologne and were told…read morethere wasn't a tester available. The associate said she would create a tester so we could smell it before purchasing, and we already had another product in our cart ready to buy. However, after that, we were left waiting for nearly 20 minutes while the associate helped at the register, despite there being only a handful of customers in line and two other employees already assisting there. When we followed up about the cologne, we were told she was helping other customers and that they didn't have the scent available. This was confusing because the product was clearly visible and locked behind the display case in front of us. The lack of communication and follow-through made for a frustrating shopping experience. Wish I could have gotten their names but definitely have their descriptions

Based on Yelp, I've checked in 18 times, but I've probably actually visited more than that! Just…read morelike most of the other stores in this shopping center was such a great store pre-pandemic. Fortunately, they seem fully staffed. Customer service is always hit-or-miss, mostly miss. The store itself looks very clean and fully stocked. In the past, most of the cosmetics had testers, but I believe they are no longer available for non-prestige items. There have been times were customers open the non-prestige items to test, and then the item either is marked as damaged or may be marked as clearance. It looks like they removed some aisles...or moved them... to accommodate the large Benefits Brow Bar. I didn't see anyone there, so not sure if we need to inquire at the checkout or just stand there until someone acknowledges us. This time, my visit was strictly for replenishing my makeup items, so I ordered via the app and went to the pickup counter. I simply told the employee that I placed the order and picked up the item because I needed to make sure I selected the correct color...she showed a bit of an attitude saying I need to wait about 15 minutes. In the meantime, she went to help other customers. Once she returned, she was a bit nicer. Parking is not an issue as there is plenty in front of Ulta and for the neighboring stores.

I went to the Ulta Beauty at Dulles Retail Plaza in Sterling, VA and had a great experience thanks…read moreto Emma!!! She was extremely helpful as I was overwhelmed trying to figure out what type of product and shade to get. She was patient and walked me through the options. I left happy and thankful. Thank you, Emma! You are fabulous!!!

Customer service is extremely phenomenal, consistently friendly & very helpful from the moment you…read morewalk in the front door until you've checked out. There's never a lack of representatives ready & willing to assist should customers have product inquires. I've been into this location numerous times & representatives, even while walking by w/customers never cease to amaze me how I'm always asked if I'm getting on ok or if assistance is required. The ladies at this location are simply lovely, friendly & are product knowledgeable. Hands down, best customer service!! Thanks CosmoPro!!

Tuesday May 12, 2020…read more I got to Cosmo at 3:30pm with my family there were 2 employees working. We were walking towards the door and one lady was wearing a purple shirt and she was holding the door the second employee was wearing all black and she came running to the door and yelled at my family and I because she hasn't been able to go on a break. She yelled at us saying " I haven't gone on a lunch break all day and it is mandatory for me to have a 30 min break you can come back at 4 but we close at 4 " she said it all while yelling at my family and I it was very disrespectful and unprofessional. When we got back into our car we saw the 2 lady's just at the front on their phones. We are never going back there.

Sign exactly says "FREE HAIR CUT WITH Color or Highlight Service ($50.00 value for first time…read moreclients only). When I read this I assumed that I was getting my hair colored for 50 dollars and getting a free hair cut. My bill at the end was $75.00. Michelle that was there told me it says you get a free hair cut with a salon service of 50.00 and up. I think this sign is very misinterpreted and I was really unhappy. I still tipped the lady who did my hair which wasn't her fault since she did not make the sign but did agree with me about the sign. They didn't do anything about it and I don't plan on going back.

Pretty good beauty supply store. Has almost everything in stock. It has a frequent buyer card and…read moreprices are pretty good. I go for the friendly staff and the convenience. Actually, i dont know how they train/hire their staff, but they are highly intelligent and highly motivated to help I think they also do haircuts, but I haven't tried it.

I came here in mid November. It was such a great visit. The female employee working was helpful in…read moreshowing us products, and explaining where to find certain products and telling us about them. She was great! The store is so clean, and very well organized. There is some baskets to use while shopping. The store is a pretty good area. I've always loved L'Occitane products since the early 2000s. The creams are my favorite. I was able to sample some of the facial products and I am in love with them now. I am adding one of their facial creams to my skin care routine. I really appreciated the samples I received at checkout. Pricing is decent. They are good quality products worth paying for.

I came here for the almond oil shower gel. L'Occitane is always clean, organized, and smells like…read moreheaven.

Came for a free 20-minute facial. Mighty provided my service. He was fantastic. He took great care…read moreand provided great service. Loved our convo. Giving 4/5 because the store was understaffed during the holidays, which is crazy (and not the staff's fault). And the Aveda products on my skin paled in comparison to my k-beauty items.

I like their products. Smells very herbal!…read more Price: Expensivish. Quality: Great! If you like natural herbal smells. Customer service: OK. They seem too busy to take care of us... They have an interesting stuff about chakra. Try it!!

Great store. Came here after checking out one when I was in Pennsylvania and im.IN LOVE. Lots of…read morecosmetics for a great price. Lots of TooFace products, Clinque, and BBCurl products at a great price.

I am local and had never heard this store. My daughter was visiting and suggested we check it out…read more We were BLOWN away by customer service here. I would say, the deals are really good- but the customer service is some of the best I've ever had. We were helped by Dean and Destiny- they answered all our questions and gave use really good advise on some products I wasn't familiar with. While I look forward to going back to get more makeup and skin care, I truly hope they are working so I pick the right items!

I like the skin care products at MN and my teenage daughters really like some of their makeup…read morebecause it goes on nicely: the waterproof mascara, the tinted spf liquid foundation, the eyeliner. I've never cared for the lip products though. This store is nice and neat, quiet, and the saleswomen are always nice and helpful, but they don't push you to buy stuff. If you ask for advice, they will spend time with you and you can try out things. If you buy two items you get a free samples bag, which is a nice way to try out some things. This store isn't open on Sundays.