I've popped in here a couple of times because I really enjoy seeing their products. Most recently,…read moreI've noticed that they've included other products not from their line, which made it accessible for me to purchase. The biggest perk is that they always give some samples, whether you make a big purchase or even small ones.

Believe it or not, I never leave bad reviews of any store, but I saw the last reviews about this…read moreyoung lady she was very unfriendly and she kicked me out because I just said I didn't like how she was treating me and so I said can I talk to the manager,but I felt really bad because I recommended the store to my client because I love Korean products and now I have to go all the way to a other store far away from my location because I don't wanna go to that store again.

The salesperson ( I think she maybe the owner or manager of the store as she has been there for…read moremany years) is aloof & unfriendly. She may be smiling but I always feel like she just wants me to leave ASAP. I bought more than $100 worth of products and yet she only reluctantly answered my extra questions about other products after my initial transaction. I could have bought more only if she answered my Qs more sincerely. I always regret using this Aritaum location. Language is not the problem as I spoke with to this particular salesperson in Korean. If possible, i always try to get to the Aritaum in Chantilly Lotte where the salespeople are much more respectful.

So this place is pretty nice on the outside and the inside. The staff is really friendly and…read morewilling to help as soon as I walked in the door. The skincare products are the best, they offer a lot, iope, Mamonde, Laneige, and sulwusoo. I ended up buying over $200 worth of products because the people were so helpful and helped me find the correct match for the bb and cc cream. I am in love with this store, it is my new favorite korean skincare place, I like it more than besfren, the face shop, and tonymoly. I like how they are opening more shops for the brand. It makes it convenient to buy non harmful cover up make up and skincare! I can't wait for next time!

Customer service is extremely phenomenal, consistently friendly & very helpful from the moment you…read morewalk in the front door until you've checked out. There's never a lack of representatives ready & willing to assist should customers have product inquires. I've been into this location numerous times & representatives, even while walking by w/customers never cease to amaze me how I'm always asked if I'm getting on ok or if assistance is required. The ladies at this location are simply lovely, friendly & are product knowledgeable. Hands down, best customer service!! Thanks CosmoPro!!

Tuesday May 12, 2020…read more I got to Cosmo at 3:30pm with my family there were 2 employees working. We were walking towards the door and one lady was wearing a purple shirt and she was holding the door the second employee was wearing all black and she came running to the door and yelled at my family and I because she hasn't been able to go on a break. She yelled at us saying " I haven't gone on a lunch break all day and it is mandatory for me to have a 30 min break you can come back at 4 but we close at 4 " she said it all while yelling at my family and I it was very disrespectful and unprofessional. When we got back into our car we saw the 2 lady's just at the front on their phones. We are never going back there.

The staff that work at this location are awesome! They are knowledgeable and patient if you have…read morequestions about items. It is nice to finally get to go out to a store with my masks and hand sanitizer and not feel pressured to buy something. Thank You very much for taking the time to read my review.

I will not return to this Hallmark. The store was about to close, but not closed yet when I checked…read moreout. I mentioned to the woman checking me out that I was Military and asked about a Military discount. In a very rude and condescending tone she stated she would have to see my ID. I provided my ID which she held and reviewed for an extended amount of time. I asked her what she was looking for and she stated she was looking for my rank. I really didn't understand what my rank had to do with my military discount. UNSATISFACTORY service! Don't want to make it a race issue, but I'm African American and she was Caucasian.

Based on Yelp, I've checked in 18 times, but I've probably actually visited more than that! Just…read morelike most of the other stores in this shopping center was such a great store pre-pandemic. Fortunately, they seem fully staffed. Customer service is always hit-or-miss, mostly miss. The store itself looks very clean and fully stocked. In the past, most of the cosmetics had testers, but I believe they are no longer available for non-prestige items. There have been times were customers open the non-prestige items to test, and then the item either is marked as damaged or may be marked as clearance. It looks like they removed some aisles...or moved them... to accommodate the large Benefits Brow Bar. I didn't see anyone there, so not sure if we need to inquire at the checkout or just stand there until someone acknowledges us. This time, my visit was strictly for replenishing my makeup items, so I ordered via the app and went to the pickup counter. I simply told the employee that I placed the order and picked up the item because I needed to make sure I selected the correct color...she showed a bit of an attitude saying I need to wait about 15 minutes. In the meantime, she went to help other customers. Once she returned, she was a bit nicer. Parking is not an issue as there is plenty in front of Ulta and for the neighboring stores.

I went to the Ulta Beauty at Dulles Retail Plaza in Sterling, VA and had a great experience thanks…read moreto Emma!!! She was extremely helpful as I was overwhelmed trying to figure out what type of product and shade to get. She was patient and walked me through the options. I left happy and thankful. Thank you, Emma! You are fabulous!!!

Service is great, lots of selections but really like when they have specials. Plug-ins and sprays…read moreare a favorite which a deal can be found when Holidays or when they run specials which is a big savings. Have the app earn points towards purchases and coupons are given at times.

I went here to pick up some scented gel-tin, and I was greeted by a very nice lady Cathleen. She…read morementioned to me the promotion "buy 2 large jars and get 2 free", and she even guide me to where the items that are on promo. James was there to help me check out my items and even reminded me of a mothers day tote, a $120 value for $35. very nice customer service and thoughtful associate. 5 customer service 5 ambiance and cleanliness of the store 5 price and promotion 5 recommend to friends and families than ordering online