I cracked my phone really bad and the screen was bleeding, I was unable to lock it and was out of a phone for 5 freaking days. Worst feeling ever!!! No access to contacts, my social or banking information. Anyways I finally got the replacement and walked into Verizon my carrier to assist me sadly I went to 3 Verizon stores and no one could help me get my information transferred over from my old phone to the new phone. I wasn't able to unlock the broken phone and its been a freaking nightmare all week. Anyhow I was referred to this store by Verizon and what a game changer cuz Romeo to the rescue. I explained the issue and he assured me that he would get it handled. I had my reservations because why would other stores turn me away and how are you able to do it he was able to explain to me what he was going to do and sure enough he did that and he handled my situation. It took a while due to all the data I had on my precious phone. I'm super thankful for them for taking care of this and I would highly recommend. I'm so happy to have my life back in my hands Thanks to them. They are located in the mall 2nd floor near Dicks sporting goods. They also sell nice phone cases and have a nice check in offer on Yelp. Would recommend! read more

Been coming here for years. I just got the iPhone 17 Pro this week and went in to get the clear screen protector put on. $43.89, I couldn't believe it. The guy said they have gone up in price. Very disappointed and won't be returning. Ask for prices before you purchase. They should tell customers up front about price increases. As an update: George immediately reached out to correct the situation. It shows great customer service to a loyal customer, wanting to better my customer service experience. That is much appreciated George! read more

The Fix - Northridge - $43.89 for a clear screen protector for iPhone 17 pro. - Mobile Phone Accessories Near Me - Northridge, California

I walked in looking for a phone case, and this very macho guy tried to sell me $90 worth of case. Then he proceeded to tell me to go downstairs at the kiosk where I found the same thing for half the price save your time. save your money go elsewhere. These guys really don't care about your business or your pocket. read more

Romeo was the best. So helpful from the moment we walked in, got my daughter's phone all set up for her with a case and screen protector. Lots of options, colors, etc etc. Highly recommend this spot for all your phone needs. Also, great music. read more

The Fix - Northridge - Clean, bright and organized! - Mobile Phone Accessories Near Me - Northridge, California

George is the absolute best! He is very professional and he took his time explaning to us what is going on with my phone. And the most impressive part is that he fixed our charging port for less than 15 mins. Super nice & helpful. Will recommend him to our friends & family. Thank you George read more

The Fix - Northridge - Mobile Phone Accessories Near Me - Northridge, California

Horrible quality and experience. After reading all the positive reviews I decided to give this place a shot to replace the rear glass on an iPhone 14 Pro. Upon pickup we noticed dried sealant oozing out of the sides. The glass was not aligned properly as there are gaps on the top and right side. Even worse the glass was protruding out a bit at the edge of the camera jump to the point my old case wouldn't even fit anymore. What a piss poor job replacing this glass. We showed our concern but were just told that's the best that could be done and they gave us a cheap case that fit to try to ease our concern. After a few days without even dropping the phone we noticed the glass had cracked, probably from the pressure of how poorly this was installed and misaligned. This is unacceptable for the price we paid. I hope they can reach out and make this right. read more

The Fix - Northridge - Gap on top of glass with sealant oozing out - Mobile Phone Accessories Near Me - Northridge, California

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Love this shop they work really fast make it easy to shop while they fix my daughters tablet. Great customer service! And great prices too! And their selection of products (cases) are great too. read more

The Fix - Northridge - Mobile Phone Accessories Near Me - Northridge, California

Okay this is my first review for any cellphone repair place but I really do owe it to this location. Huge shoutout to George and Romeo for taking good care of me and my phone! I was in a horrible situation where my phone screen got damaged, I wasn't able to contact any friends/family or call a ride share service to go back home. George got my phone fixed quickly, didn't try and overcharge me or pressure me to buy any other accessories. The screen he used is high quality and super clear. There are several phone repair places in the mall on the lower floor but I would suggest you go up to the second level and use their services instead. read more

Romeo! The best help I could ask for. Got me in and out in no time. Great work, screen protector replaced, camera lens replaced, added some camera protectors too! Great friendly service. read more

The dude who was helping me was super nice and helpful. He gave me unsolicited advice on not to damage my charging port anymore. Found this cool wolf case! It was easy, since everything is by type of phone you have. read more

The Fix - Northridge - Bad wolf case - Mobile Phone Accessories Near Me - Northridge, California

Super friendly staff! Recommend coming here for any issues you have with your phone. Romeo was super welcoming and answered any question I had. read more

Great store helped me with my crack screen. Romeo was a great help showed me the difference between a good screen protector and a bad screen protector. I'll recommend to go to him! read more

The Fix - Northridge - Mobile Phone Accessories Near Me - Northridge, California

I know it's not the primary function of this store, but I think the integrity of the store that sells sells counterfeit blind boxes and the shady clerk telling me it's authentic speaks for itself. If they're selling one type of counterfeit item, then use your judgement if you can trust whatever else they're selling. I came in there for to look for a phone case but they didn't have it, but then got scammed for something for so small, like was that $12 worth it? Pretty scummy to scam your customers for a quick buck, like what else are you scamming them for? read more

Fast and easy! Love the fact that we still have professional people in the mall. Got my phone fixed faster than I expected and for a lot less than expected! Highly recommend!!! read more

Came to get my screen fixed here. Romeo helped me out and communicated very well. Will be back again if ever have any broken devices in the future. Clean and organized place. Was easy to find. 10/10! read more

The Fix - Northridge - Mobile Phone Accessories Near Me - Northridge, California

An amazing selection of phone cases & glad they come with the circle for the charger The staff was very helpful read more

The Fix - Northridge - I phone 15 pro max case - Mobile Phone Accessories Near Me - Northridge, California

Great staff, good service, and reasonable prices. I had an issue with my iphone screen and Romeo explained me in detail all the options I had and which option was most budget friendly yet practical for long term. Thanks for all your guidance and help, Romeo. read more

Over charged me for a phone case and screen protector replacement for a total of $175

Amazing place! People should come because their customer service is the best and they have a lot of accessories and repair options for your device. I highly recommend the fix! read more

Romeo was great! He fixed my phone in a timely manner! I walked in during my lunch and was worried about how long it might take, but he understood I was in a time crunch and luckily my phone was an easy fix! Thank you! read more

That is true the inner screen was not able to work because the damage of the screen. but the front screen was working, and I was able to be sued. after I take my phone to your shop was totally damaged. read more

Amazing place for cell phone repair. I went to Apple Store and they gave me a quote and it's pretty far expensive then I got recommended at this place and it's awesome. I absolutely loved it. Romeo is the guy! read more

Great store. Outstanding customer service. Love this place. Been coming here for years now. Thank you. I highly recommend Romeo to anyone

I had a horrible experience with The Fix from beginning to end. I called them on a whim to take in my phone to have the back glass replaced. I asked them how long it would take and they said one hour and thirty minutes. I arrived at 2 pm and dropped it off. I asked again how long it would take, and they said an hour and a half. left the store at 2:10. I returned at 3:45, (with an extra five minutes) and they said they needed another 30 minutes saying the hour and a half wasn't up yet. I mentioned that I left at 2:10, and the guy upfront had the audacity to rudely and sarcastically ask me "Are you sure it wasn't 3:10?" Anywho, I gave them the additional 30 minutes. Upon my return, they said they needed another 10 minutes to "clamp the back on" so it wouldn't fall off OR if I have a phone case, I could leave that on for two hours and it should be fine. Not sure why they wouldn't account that in the time they tell customers, but ok. UPDATING TO ADD: My back camera DOES NOT work either. This is soooo pathetic. I get home, and I realize my phone's flashlight is broken and shattered which it was NOT when I dropped it off. What a horrible, poor excuse of a phone repair shop. Their customer service: 0, their work ethic: 0, and worst of all, their integrity: 0. Do NOT recommend at all. Waste of $145. read more

Romeo and the workers have been so helpful with my screen protector. The fact they were patient and not pushy or seemed rushed is a big thing for me. I recommend coming here for that and any repairs you may need for your electronics read more

I have gone to The Fix to have 2 different phones prepared. Both times I left with jobs that were half repaired. I will say that their customer service is good, and they respond quickly to Yelp inquiries with estimated. The first time I dropped my phone in the ocean literally. The phone mostly worked. But the camera stopped working. I was given a quote and when I got in the store, I was told a slightly higher price. When I told them of my Yelp quote they agreed to honor it. When it was time to pick up my phone they told me that the phone was mostly repaired but I wouldn't be able to hear through the ear speaker and the back camera didn't work. Oh and the color of my display was different, and not vibrant which they pointed out after. . I couldn't be too mad because he showed me a picture of the phone and it was filled with sea salt. :/ The second time I dropped my phone and broke the glass to the lens. It was ok for a few days then the pictures started coming out blurry. I messaged the Fix through Yelp and explained that the lens and glass needed to be replaced on my phone. He thought I meant the back glass then I clarified that only the lens needed to be fixed and the glass that covered it. I was quoted $49 for one camera lens replacement. When I got in, I showed the person at the front what my problem was and told him I needed the lens repaired. He said he would clean the lens and repair it for $49. Great. When I returned, they only replaced the glass covering my lens. : | I said I thought you were going to r repair the lens. My pictures are still blurry. He said the glass is the lens. I said no that's not the lens the lens is the curved part. He said no that's the camera. Again : | I told him that I wouldn't have paid $49 just to cover the lens of the lens is the problem. He said it would be $109 to replace the whole camera. I told him never mind and he gave me a discount since we had a misunderstanding so it cost $25. I ended up going to Apple and they were able to give me a new lens for $80 (less than the fix quoted.) I wish I had gone to Apple first instead of spending $25 here. I think they probably do good work. But for me they missed the mark both times. I'd say give them a try for sure for something like a broken screen though. Also make sure you are clear on what needs to be done. They are located upstairs need La Curacao and across from Forever 21. read more

There was some miscommunication on getting my iPad fixed but they took full responsibility and really listened to me to see what would be the best solution for me. George was very trustworthy, in my experience, and he was prompt in his follow up. George is awesome. read more

Alex and Daniella helped me out last minute with my wife and my iPhone 13 pro. Max , such a swift quick service ( camera lens protector ) replaced within 5 minutes read more

The Fix - Northridge - Replaced within 5 mins - Mobile Phone Accessories Near Me - Northridge, California

I came to the mall and I got my screen repaired here and I got a new phone case will be back

Easy convenient good selection of phone cases and good pricing, staff member Romeo was really nice and helpful. Great service and would definitely recommend to others to come here. read more

Talk about great service and a new phone! My iPhone 14 Pro Max broke. Opened up google and found that this had great reviews. Romeo was kind enough to help me on the phone and in person! Once we got there, he ran a diagnostic on my phone, and told us the problem. He gave us an an amazing price which blew my mind after hearing all the absurd prices in the mall. Done in a quick 30 minutes. Will 100% be coming back if I have phone issues or looking for an upgrade! read more

I had an amazing experience today at the fix all thanks to Romeo. He had amazing customer service skills and was very patient from the moment I called asking if they took walk ins to being cashed out with a perfectly fixed phone 3 hours later. My partners phone was absolutely shattered and seemed like a goner, but after coming here, I'm very very happy with how smooth everything went. If anything were to happen again I would 1000% be coming back. Thanks again for your help Romeo!! read more

Be careful when they say they have a lifetime warranty. It is the kind of warranty where you need to pay even if you do not break anything! They installed the screen protector on my phone, and when I got home, I noticed that there was a bubble of air on the side. I thought it would go away (big mistake!) The bubble got bigger and bigger, and I could not text well with the keypad keys on the left. To say that it was irritating is an understatement. My husband brought the phone back to the store exactly one week after the purchase with the receipt. They charged him $10 fee though I did nothing to the screen. It was their mistake and not mine. I do not think that this is a good way to treat customers. The warranty covers the customers' mistakes, not the stores'. If I was the one who broke the screen, it would be different, but it was clearly an installation mistake. My husband thought about buying a phone cable from them, but after they charged him, he changed his mind. Before I used this store, I used the carts at Northridge mall for screens and never had any problems. I think I will go back to that. I am attaching the text of all the warranties on the receipt. I am not going back. read more

The Fix - Northridge - Bottom of the receipt with the details about the warranty. - Mobile Phone Accessories Near Me - Northridge, California

Update: 8/24 My speaker and GPS stopped working several months ago. Occurred to me that maybe a wire was loose. George checked it out. He unplugged and replugged both contacts, and the phone is 100% again. He stood by his work. So glad I chose The Fix MAR 24 Good communication, showed me both options ON MY PHONE, after market & OEM. I chose OEM and was very happy. read more

Fast, professional repair. Romeo was very helpful! My phone is like new I am so happy with The Fix!

Great service, this is my go to place when I want to fix my phones or tablets! They're very fast and the prices are reasonable!

I came to the store and it's amazing. Romeo fixed my 15 pro max screen and it's a good offer. read more

Friendly staff got the job done. :D ask for Romeo He has all the technology questions for my iPhone and I paid.

So my daughter and i got in an argument. I lost my temper and threw her phone our my car window while I was driving. I then saw it get run over by at least one car. I turned around and got it from the middle of the street. It was destroyed. I took the phone to The Fix in Northridge and although it was expensive, they were able to save it. Would definitely recommend their service. Looks like nothing happened. read more

The Fix - Northridge - Mobile Phone Accessories Near Me - Northridge, California

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Great service and price, in and out in 5 minutes. Was in the market for a new phone cover. Better price for the same product at best buy.