Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

I was looking for a place to fix my screen during lockdown and they're the only open place I can…read morefind in the area! Super responsive and very professional. Would definitely recommend and come back for other services.

Went a couple of weeks ago as I wasn't sure why my new-ish computer wasn't fully turning on. My…read moreissue was addressed and fixed on site within a little over a day. Prices were reasonable and customer service was good as well. Definitely worth it!

Alla P. I used Ivan's services for a long time since it was…read moreLaptop MD business. He is very thorough and professional. Always completes customers' requests expeditiously. He is excellent problem solver and diagnoses problems with high accuracy. Ability to solve problems and provide customer with solution options, sensitivity to the cost of repairs, quick and reliable service makes this shop very special. Fixbox is my "go to" place for any computer headache, upgrades. Highly recommended for any hardware and software issues with reasonable pricing and 12 months warranty for the job.

Repaired my older HP Printer in record time. Quoted and charged a fair Price. Convienient location…read moreand very friendly service. Will definitely recommend to all my friends.

Qatar jewelers is a great family run business I have worked with them for years. They are always…read morefriendly fairly priced and knowledgeable service is quick and frequently. They don't charge me anything if it's something very minor it's a pleasure to have them in the neighborhood.

I just purchased a Tudor black bay from Malik he was so excited for me and so accommodating their…read moreknowledge customer service all around was second to none. THANK YOU

I came in to the print center and asked for help. The lady showed me a computer. Well I could…read morehave used the computer at home. I really was like for consultation. She did end up giving me some advice and she was nice enough but sometimes people aren't ordering online because they want help from the business.

I asked for a spiral bind of a book I bought on Amazon, a service that I've had done at Staples…read morebefore and a service I rendered when I used to work at this exact staples. This morning, the man working there said they don't do that anymore (I just had the same service done in NYC last week), and refused to help. Let the customers decide to take the risk. With the recent change in managers at this location it is not a surprise to see the quality slipping. Very disappointing.

Laptop stopped charging. Popped in randomly. They ran diagnostics for free and fixed the issue…read morefaster then its taking me to write this review.

Has always been able to fix my items in near term , fair prices, and provides options , always…read moregreat service

Helpful and authentic, definitely a trustworthy place to bring your broken device and get an honest…read moreassessment along with quality work. My iPhone X charger was not working, I called and explained the issue then asked how long it would take to replace. The owner asked what I did for a living (construction operations management), thought that was an odd question but I answered it. He said when I had a chance to stop in. I stopped in a couple hours later and he spent all of 2 minutes with my phone, cleaned the charging port thoroughly (i tried to do the same with an air can, no luck), and handed it back to me. He told me that's why he asked because he figured there was debris inside the port based. Could have easily taken my $90 and swapped it out, but he didn't. I appreciate his honesty and knowledge, will be back with any future hardware issues.

Brought phone in to replace the screen , when I got phone back it overheats and battery dies…read morerapidly. Need to buy new phone now don't go here

Bud and NerdsToGo provided me with a fast diagnostic of my Windows laptop at a nice price. He…read moredidn't tey to upsell me, and even gave me some free advice about moving forward on an outside purchase. I'll definitely use Bud and NerdsToGo when I need support in the future, and be recommending to others that have a need. On a separate note, I almost didn't use "Nerds" because I initially saw only one old review here. Take a look on Google and you'll see see that they literally have hundreds of 5 STAR reviews...

My phone got hacked the bank instructed me to bring it to Pug to have it backed up to the cloud and…read morereset it. According to Apple he did the back up wrong and I lost all my information all my old texts, my contacts and a bunch of other info that was very important !! I wouldn't let him work on a rotary phone. I could have lit the $80 on fire and got better results!!!!!! Spend your money elsewhere!

Great service indeed Great to work with…read more Wonderful customer service with world class service

I called to verify dropping off my iPad for repairs. Neither the website nor maps and more…read moreimportantly, the tech on the phone explained that the Ridgewood location was closed due to covid. It's okay that the store is closed, but not relaying this information is sheer incompetence. Drove 2 hours out of my way for this.

Trash company 1 star shouldn't be in business dealing with Samsung is a complete joke as well this…read morecompany destroyed my monitor and scratched it up from and back bent the frame pretty much in every spot possible and called me demanding a payment to fix it? It's been 2 months and they are blaming ups lol so your saying ups took it out and just started beating it up for no reason?... not possible also the monitor seem like the place has a bug problem my monitor came back disgusting. It got boxed right back up once I pulled it out. Highly recommend staying away from this place also they took down there google reviews which was also really bad

Dogshit service. You'll be hung up on, told multiple times dates and solutions to your repair that…read morewill never materialize. You'll be provided phone numbers that don't connect to Samsung. You can request warranty repairs all you want no matter how new or expensive your product is (43 in neo G7 retails around 1200 USD) and they could not give a fuck less about helping you or the reputation of the company. Fuck these guys and every employee they have. Especially the 99% they bring over on H1-B visas that can't even speak the same god damn language as me. Kudos to Samsung for letting quality and customer service fall off a god damn cliff.