This was a superb experience overall. We worked with a few members of the Oser family to facilitate…read moreour flooring project over the course of a few months following some unexpected expenses on our side which delayed our ability to start the project. During this time, Todd, Donna, and Larry were courteous in keeping their correspondence regular without being overbearing, and we were able to stay on the same page without feeling pressured or frustrated by the exchanges. Additionally, we felt that the cost of the project was competitive for that of a smaller company given the quality products and opportunities extended by the Osers to minimize the cost of the project when it was first discussed. Despite the already competitive price point and the delays to the start of the project which may have otherwise resulted in changes to the cost of the materials needed, the Osers were extremely hospitable in working to keep the quoted price the same once we were ready to get started. Additionally, after we worked with the Osers to address a miscommunication on our part which would have typically resulted in a minor increase in the cost of the project, we were able to once again maintain the original quoted cost of the project due to the company's flexibility and understanding. Last but not least, our floors look incredible and the members of the installation team were friendly, efficient, and competent throughout the installation process, which took only a day to complete. To summarize, we received flawless results at reasonable prices without a moment of stress to show for it, and we couldn't have asked for more out of the experience.

Great experience, customer service and pricing! I will definitely be recommending to others!read more

STAY AWAY - DO NOT PAY IN ADVANCE!…read more On March 2024, I purchased over $14G worth of carpet from Kevin's Carpet. What followed was over a year of delays, missed appointments, broken promises, and subpar installation -- all of which caused significant disruption to my life and work. The installation was scheduled and rescheduled multiple times. I took several days off work only to be told the carpet "wasn't on the truck." Later, I learned the delay was due to a custom carpet order -- a fact that was never clearly communicated upfront. Eventually, things seemed to progress: my carpet was removed and new padding was installed to prepare for the install. But after weeks of living with just padding and tack strips, the carpet finally arrived. Unfortunately, the issues only got worse. The installation had visible seams and multiple snags -- including one so large that the carpet zippered. Diana, a representative from the company, did attempt to remedy this by sending a crew multiple times. The seams were improved somewhat, but never to an acceptable standard. Throughout this year-long ordeal, I lost countless hours waiting for no-shows and reschedules. Last May, Diana promised to include a backsplash as a gesture of goodwill for the ongoing inconvenience. That promise was never fulfilled. At first, the excuse was a lack of an installer; later, she claimed it was because she believed I'd "never be satisfied." I ultimately had the backsplash installed flawlessly by another company -- without any drama. As of today, I still have multiple snags, visible seams, and buckling around door frames -- which I've been told is "normal." I leave it to future customers to decide if this is what premium carpet should look like after numerous fixes. My biggest regret is being too patient and not standing firm sooner. My advice: do not pay Kevin's Carpet upfront. Wait until the job is done right -- or risk being dismissed as I was. I am now left with no choice but to pursue legal action, replace the carpet entirely, or hire a professional to fix it -- all of which are costly, unnecessary headaches that could have been avoided. Photos attached reflect the condition after multiple repair attempts.

We ordered carpets from them in September of 2022 and here we are in April of 2024 awaiting two of…read morethe bigger pieces. Went in last week to request a refund from Diana and was told a check would go out in a day or two.....and two weeks later still waiting. I called today to talk to her and spoke to an extremely rude staff member. Filing a complaint today with the CFPB and the State Attorney Generals office. Stay away from this place

Very respectful and percissive with job and timing. Great pricing and great quality job. Done…read moreflooring and backslash within time line provided. ​

From the owner: Have 22+ years of floor install and repair experience. Honest and responsible also dependable. Free…read moreestimates.

Solid Owner. Honest guy, reasonable...and you can go to a corporate cleaner, but you'll miss the…read morepersonal touch while paying the same price.

From the owner: From removing the harmful, dusty abrasive particles to he final grooming of your rugs, you can be…read morepositive he has the experienced staff at The Rug Wash. From the first phone call to the completion of services, we are eager to provide our customers with the one on one personal customer service experience, you can't get from huge corporations.

Absolutely amazing service and the installer was nice and answered all my questions. Definitely…read morerecommend and will use them again. Very fair price for two bedrooms.

From the owner: KY Flooring offers a wide selection of flooring and installation services to the Central Kentucky…read morearea, from an experienced, professional staff. New samples of hardwood, laminate, carpet, vinyl, and tile come into our showroom weekly. Let us serve you for all your flooring needs! From the first phone call to the completion of services, we are eager to provide our customers with the one on one personal customer service experience, you can't get from huge corporations.

This is where I bought my spc vinyl flooring for 2.29. It came with a 25 year warranty and it's was…read more5mm wear layer with 20 thickness. The best part if we were running late bc of traffic and they still allowed us for pick up and helped us put the items in our car. He also helped my bf fix his car heading there..

We purchased a leather sofa and love seats from Lissette. The store is very clean and the…read moreselection is awesome. Lissette was very helpful and patient. She made our shopping experience very easy.

I had a couple of carpet stains and thought I'd have to replace the carpet before I put the house…read moreon the market. A local carpet company recommended Mr. Cross. I called and made an appointment just a couple of days out. Mr. Cross arrived at the time designated. He was very professional and later I could not tell the spot was ever there. I highly recommend Cross Carpet and will use him again for any future problems I might have. Definitely 5 stars+.

From the owner: Specializing in: - Flooring Contractors…read more- Water Damage Restoration - Carpet & Rug Repair